Deck 37: Patient Reception

Question 1

Identify types of insurance plans

Answer 1

not answered

Question 2

Identify techniques for overcoming communication barriers

Answer 2

not answered

Question 3

Medical Law and Ethics

Answer 3

not answered

Question 4

Identify safety techniques that can be used to prevent accidents and maintain a safe work environment

Question 5

Differentiate between legal, ethical, and moral issues affecting healthcare

Question 6

Describe procedures for implementing both managed care and insurance plans

Question 7

Identify time management principles

Question 8

Explore the issue of confidentiality as it applies to the medical assistant

Question 9

Identify procedure for preparing patient accounts

Question 10

Basic Keyboarding/Computer Concepts

Question 11

Discuss applications of electronic technology in effective communication

Question 12

Discuss the importance of routine maintenance of office equipment

Question 13

Describe banking procedures

Question 14

Identify systems for organizing medical records

Question 15

Describe the implications of HIPAA for the medical assistant in various medical settings

Question 16

Discuss pros and cons of various filing methods

Question 17

Discuss referral process for patients in a managed care program

Question 18

Describe various types of content maintained in a patient's medical record

Question 19

Discuss procedures for accepting checks

Question 20

Discuss quality control issues related to handling microbiological specimens

Question 21

When making an appointment for a patient in a managed care plan who says that he has a referral from another physician, what should the medical assistant tell the patient?

A) The patient will need a letter from the managed care plan in addition to the referral form.
B) It will not be a problem to obtain the referral form after the patient has been seen.
C) The medical assistant will call the managed care company to obtain the completed referral form.
D) The office of the referring physician must provide a written or electronic referral form.

Question 22

How does the medical assistant verify that a patient's insurance will cover a procedure that will be done in the office?

A) Call the insurance carrier.
B) Call the patient's employer.
C) Make a photocopy of the patient's insurance card and keep it in the file.
D) Call the subscriber of the insurance plan.

Question 23

Which of the following forms are usually filled out by the patient before the patient sees the physician?

A) Physical examination form
B) Patient history form
C) Laboratory request form
D) X-ray request form

Question 24

Which of the following is NOT included in organizing activities for the day?

A) Paying the bills for the office
B) Reviewing the appointment lists
C) Noting which doctors are in the office for appointments
D) Noting which doctors are out of the office for various engagements

Question 25

How might the medical assistant prepare the telephone system for the day's activities?

A) Check the fax machine for faxes that have arrived overnight.
B) Notify the answering service that the office is open.
C) Place the handsets of all cordless phones into their chargers.
D) Turn on all office computers and printers.

Question 26

What should be attached to the chart for each patient who is going to be seen that day in the office?

A) Laboratory slip
B) X-ray order form
C) Blank prescription sheet
D) Charge slip

Question 27

For which of the following patients must the medical assistant verify insurance coverage every time the patient visits the office?

A) Patients with Medicaid
B) Patients with Medicare and Medicaid
C) Patients with any managed care insurance
D) All patients

Question 28

What are benefits to verifying a patient's identity at every visit by asking for a photo ID?

A) It helps prevent medical identity theft.
B) It verifies identity if a patient pays by check.
C) The photo ID can be matched with the patient's insurance card.
D) All of the above.

Question 29

How many folders are necessary to set up a manual tickler file?

A) 12
B) 31
C) 43
D) 365

Question 30

What is it called when the office accepts payments directly from the insurance company?

A) Assignment of benefits
B) Direct pay
C) Insurance benefits
D) Capitation

Question 31

Why is it important to acknowledge everyone who enters the office as soon as possible?

A) It prevents patients from feeling awkward.
B) It alerts office staff when unauthorized individuals are in the waiting room.
C) It maintains patient confidentiality.
D) It is required under the HIPAA legislation.

Question 32

When the medical assistant opens the office, what should he or she do first?

A) Unlock file cabinets, medical record files, and medicine cabinets.
B) Review the electronic task system or tickler file.
C) Sterilize the instruments.
D) File the patient charts from the previous day.

Question 33

Which of the following activities is the medical assistant likely to perform just as patients start arriving?

A) Prepare medical records for patients who will be seen that day.
B) Print appointment schedules for each physician.
C) Check the fax machine for faxes that may have arrived overnight.
D) Check the schedule to determine which physicians will be in the office that day.

Question 34

Which of the following is usually performed by the medical assistant while closing the office?

A) Turn off the fax machine.
B) Put the telephone system on a timer.
C) Disarm the alarm system.
D) Lock the door through which patients enter the office.

Question 35

What does the medical assistant do in the morning to prepare the medical office laboratory?

A) Make sure that food has not been stored in the laboratory refrigerator.
B) Remove all specimens from the incubator if one is used.
C) Run the controls to make sure that equipment and supplies are working properly.
D) Clean and disinfect all surfaces and equipment in the laboratory.

Question 36

What is the purpose of a sliding window between the waiting room and reception desk?

A) To prevent staff from being distracted by noise in the waiting room
B) To prevent patients in the waiting room from hearing confidential patient information
C) To facilitate temperature control of the waiting room
D) To make staff aware of patients entering the waiting room

Question 37

What is required under HIPAA related to the medical office statement of privacy practices?

A) The patient must be given a copy of the office privacy practices
B) The patient must take a short test about the office privacy practices
C) HIPAA does not have any requirement related to office privacy practices
D) The patient must sign a form acknowledging the opportunity to read or receipt of the office privacy practices

Question 38

What is the name for the statement that allows the office to release information to the insurance company for billing purposes?

A) Assignment of benefits form
B) Receipt of HIPAA privacy practices
C) Release of information form
D) Authorization for treatment

Question 39

Medical Office Business Procedures/Management

Question 40

What should the medical assistant check when an established patient returns to the office after a brief absence?

A) The patient's marital status
B) The patient's clinic number
C) The patient's address and telephone number
D) The patient's Social Security number

Question 41

Every patient must be given a written copy of the office's privacy statement.

Question 42

When a physician sees a patient with a managed care referral, the physician is usually allowed to bill charges that insurance does not pay to the patient.

Question 43

A web site is a useful tool for providing information about a medical practice to the practice's patients and the general public.

Question 44

Match each activity depending on if the medical assistant performs it when opening or closing the office. Answers may be used more than once.
Sets the alarm system

A) When opening the office
B) When closing the office

Question 45

Match each activity depending on if the medical assistant performs it when opening or closing the office. Answers may be used more than once.
Turns on radio, television, and/or DVD player in the waiting room

A) When opening the office
B) When closing the office

Question 46

Why may some physicians in a practice not be accepting patients?

A) They are planning to retire or move
B) They have joined the practice very recently
C) They want to pick and choose patients with interesting conditions
D) They have not yet chosen a medical specialty
E) All of the above

Question 47

A tickler file is used to contain charge slips for all patients to be seen on a given day.

Question 48

Match each activity depending on if the medical assistant performs it when opening or closing the office. Answers may be used more than once.
Unloads the autoclave

A) When opening the office
B) When closing the office

Question 49

Who is responsible for filling out the charge slip identifying the charges for which the patient will be billed?

A) Physician
B) Medical assistant
C) Billing specialist
D) Office manager

Question 50

The medical assistant should photocopy both sides of the patient's insurance card.

Question 51

When is the patient placed in an examination room?

A) Immediately after entering the waiting room
B) After the patient's name and date of birth has been verified
C) After all front office paperwork has been completed
D) Before the patient has completed signing the necessary authorization forms

Question 52

New patients should be given information that includes the specialties of the physicians in the practice and the basic philosophy of the physicians.

Question 53

At the end of the day, all the money in the cash drawer should be added to the daily bank deposit.

Question 54

The medical assistant should perform a visual check of the office and waiting room daily to be sure that there are no safety hazards, such as items blocking hallways.

Question 55

Under a managed care plan, what is the fixed amount of money that a patient is required to pay each time he or she receives treatment?

A) Balance payment
B) Copayment
C) Referral balance
D) Charge slip balance

Question 56

When closing the office, some rooms or areas should be locked including the medical record files.

Question 57

The medical assistant may need to verify the patient's insurance coverage each time the patient visits the medical office.

Question 58

What is an advantage of having a patient information booklet?

A) Medical assistants will not have to give information about the practice on the telephone.
B) Patients can be held responsible for knowing specific information about the practice.
C) It can be a useful tool to market the practice and attract new patients.
D) It serves as a legal notification about which physicians are accepting new patients.

Question 59

Which piece of information is most important for a medical assistant to be able to tell patients about the physicians in the practice?

A) How many children the physician has
B) How many hours are scheduled for patient visits
C) Which medical school the physician attended
D) How long the physician has been in practice

Question 60

Written referrals usually state which of the following items?

A) How many visits are allowed
B) The problem for which the patient is being referred
C) The name of the physician who is making the referral
D) The name of the physician to whom the patient is being referred
E) All of the above

Question 61

Match each activity depending on if the medical assistant performs it when opening or closing the office. Answers may be used more than once.
Makes backup computer copies

A) When opening the office
B) When closing the office

Question 62

Match each activity depending on if the medical assistant performs it when opening or closing the office. Answers may be used more than once.
Fills paper trays of copier and printer

A) When opening the office
B) When closing the office