Deck 4: Understanding Nonverbal Messages

Question 1

1-16 During a recent conversation,Alexis observed Patricia making a nonverbal gesture that she could not interpret.Later that day,she asked Roberta,who had been a part of the conversation,to help her to understand the gesture.Alexis was using _____.

A) the expectancy violation model
B) accenting
C) immediacy
D) perception-checking

Answer 1

D

Question 2

1-19 Displays of culture such as clothing,jewelry,and makeup,are called _____.

A) artifacts
B) gestures
C) illustrators
D) vocalics

Answer 2

A

Question 3

1-10 As Libby entered the library,her friend saw her and raised her finger perpendicular to her lips to indicate to Libby that she needed to remain quiet.What function was this behavior serving?

A) Reinforcing
B) Complementing
C) Substituting
D) Contradicting

Answer 3

C

Question 4

1-2 According to Mehrabian's research,the most significant source of emotional meaning in our communication is _____.

A) our voice
B) our words
C) our face
D) our posture

Question 5

1-14 A strategy for checking the accuracy of your interpretation of another person's nonverbal behavior is called _____.

A) perception checking
B) emotional expression
C) regulation
D) adaptors

Question 6

1-20 Richard woke up late on the day of the interview for his "dream job." He hurried to get dressed and to arrive at the interview site on time.Once he arrived,he realized that his socks did not match,he had put on a wrinkled shirt instead of the one he had dry cleaned and pressed for the interview,and his tie did not complement his outfit.Richard was uncomfortable about his appearance,did not do well in the interview,and was not offered the position.Other than tardiness,with what issue(s)was Richard dealing?

A) Height is a desirable trait in some leaders.
B) Artifacts affect how we feel about ourselves and how we are perceived by others.
C) The growing trend to require uniforms in schools.
D) Artifacts convey a sense of one's culture.

Question 7

1-8 Karla says,"I'm listening," while staring intently at her computer screen rather than looking at the client in her office.What function is Karla's nonverbal communication serving?

A) To repeat
B) To complement
C) To substitute
D) To contradict

Question 8

1-4 The reason we say that nonverbal communication is more believable than verbal communication is that _____.

A) verbal communication is a conscious activity,much of our nonverbal is not
B) nonverbal communication is mostly under our conscious control
C) verbal communication is more ambiguous than nonverbal communication
D) nonverbal communication is less obvious than verbal communication

Question 9

1-11 When Keri wanted Ben to stop talking,she averted her eyes and turned her back.The function of this behavior was to _____.

A) display emotion
B) regulate interaction
C) adapt
D) illustrate

Question 10

1-3 According to Mehrabian,nonverbal communication conveys _____ percent of the emotional meaning of our messages.

A) 55
B) 38
C) 93
D) 14

Question 11

1-21 The University of Texas fans show the pinkie finger and the index finger to represent the sign,"Hook 'em horns," a reference to their mascot.This is an example of a(n)_____.

A) affect display
B) regulator
C) adaptor
D) emblem

Question 12

1-13 The expectancy violation theory was developed by which researcher(s)?

A) Ekman ad Friesen
B) Hall
C) Mehrabain
D) Burgoon

Question 13

1-6 Which of the following statements is true of nonverbal communication in relationships?

A) Nonverbal communication becomes less important the longer a couple is together.
B) People are more likely to express dislike using verbal cues than nonverbal cues.
C) Nonverbal cues often signal changes in the level of satisfaction with a relationship.
D) As intimacy increases,the use of nonverbal cues decreases.

Question 14

1-17 The statement,"Nonverbal communication is non-linguistic" means that _____.

A) nonverbal messages flow from one situation to the next,unlike verbal messages
B) nonverbal messages vary widely across cultural groups
C) nonverbal messages may be interpreted in a variety of ways
D) nonverbal messages do not conform to the patterns of language

Question 15

1-15 Which of the following statements accurately expresses the differences between verbal and nonverbal behavior?

A) Verbal behavior is continuous;nonverbal is discrete.
B) Verbal behavior is less ambiguous;nonverbal is more ambiguous.
C) Verbal behavior is efficient at communicating emotions;nonverbal is not efficient at communicating emotions.
D) Nonverbal behavior has similar grammar and patterns to verbal communication.

Question 16

1-9 "Do you know how many books I read last week? Five!" Shawna said,holding up five fingers.This is an example of which of the functions of nonverbal communication?

A) To substitute
B) To complement
C) To regulate
D) To repeat

Question 17

1-18 Kinesics is a general term for

A) human movement,gestures,and the use of space
B) gestures,the use of space,and posture
C) human movement,gestures,and posture
D) gestures,posture,and adaptors

Question 18

1-12 Nonverbal messages that reinforce a verbal message serve to _____ that message.

A) repeat
B) accent
C) substitute
D) regulate

Question 19

1-5 The sideways images made from punctuation marks that serve as nonverbal cues in computer-mediated communication are known as

A) regulators.
B) repeaters.
C) demonstrators.
D) emoticons.

Question 20

1-1 Nonverbal communication may best be defined as _____.

A) communication that is spoken
B) communication other than written or spoken language
C) communication with your body
D) communication with your voice

Question 21

1-38 _____ is the study of how close or far away from people and objects we position ourselves.

A) Haptics
B) Kinesics
C) Vocalics
D) Proxemics

Question 22

1-27 As he began presenting his speech to the club,Leroy started to feel a bit nervous,placed his hand in his pocket,and began to jingle his car keys as he spoke.Leroy is using a(an)_____.

A) adaptor
B) regulator
C) illustrator
D) emblem

Question 23

1-33 While on a trip to the Mediterranean,Carl notes that men tend to stand very close to each other - actually touching -- when talking to one another on the street.This closeness would tend to invade which of the following for Carl? ?

A) Intimate space.
B) Personal space.
C) Social space.
D) Public space.

Question 24

1-31 Our personal guidelines and standards for appropriate touch are our _____.

A) haptic guidelines
B) back channel cues
C) territory
D) touch ethic

Question 25

1-32 Communicating your thoughts and emotions with your voice (aside from the words that you use)is referred to as _____.

A) paralanguage
B) gesturing
C) kinesics
D) affect displays

Question 26

1-28 _____ is another term for paralanguage.

A) Haptics
B) Vocalics
C) Kinesics
D) Illustrator

Question 27

1-29 As her student places his hand on her shoulder,Professor Wilson feels that the touch is inappropriate and violates her

A) readiness for friendship.
B) touch ethic.
C) territorial marker.
D) public space.

Question 28

1-41 Nonverbal behavior that communicates liking and engenders feelings of pleasure is called _____.

A) territorial marker
B) immediacy
C) emblems
D) affect displays

Question 29

1-23 Bonita is in the middle of delivering her speech when she begins to twirl her hair as she speaks.This action is known as a(n)

A) Regulator
B) Adaptor
C) Vocalic
D) Illustrator

Question 30

1-22 After Aesha got off the phone,her face looked like it had fallen two inches.She looked down,and walked to her room slowly.Jonna said to her,"What happened?" In reading Aesha's facial expressions,Jonna was using Aesha's _____.

A) affect displays
B) regulators
C) adaptors
D) emblems

Question 31

1-25 Kim was constantly twirling her hair as she was talking to her teacher.Which type of nonverbal cue showed Kim's nervousness?

A) Emblems
B) Regulators
C) Adaptors
D) Substitutes

Question 32

1-35 Leah moves closer to George and begins to converse with him from about two feet away.At this distance,in which of George's spatial zones is Leah?

A) Intimate
B) Personal
C) Social
D) Public

Question 33

1-30 The study of touch is called _____.

A) proxemics
B) artifact
C) haptics
D) kinesics

Question 34

1-42 Nonverbal cues that communicate feelings of interest and excitement are known by the term

A) arousal
B) affect displays
C) dominators
D) Proxemics

Question 35

1-36 Janet discussed her performance review with her new supervisor,Mrs.Abrams.As they were talking,Janet sat in a chair about eight feet away from her supervisor,who was behind her desk.Which spatial zone was Janet using?

A) Intimate space
B) Personal space
C) Social space
D) Public space

Question 36

1-39 Benito enters a coffeehouse and places his book,his laptop and his coffee in an arrangement around the table where he plans to work on this paper for is intercultural communication class.These items are being used to serve as which of the following?

A) Territorial markers
B) Emblems
C) Illustrators
D) Repeaters

Question 37

1-37 Since Eric is on a stage well away from his audience during his presentation,the space between him and the audience is

A) intimate
B) personal to invitation
C) social
D) public

Question 38

1-34 The 4-12 foot distance between ourselves and others is known as

A) intimate space.
B) personal space.
C) social space.
D) public space.

Question 39

1-26 When Billie uses a couple of "ums" to signal that she has something to say in the conversations,she is using those sounds as

A) adaptors
B) regulators
C) dominators
D) Territorial markers

Question 40

1-40 When Allen entered the classroom,he saw that he had a few minutes to spare,so he set his bag down on his favorite seat and went to the foyer to get a soft drink.Allen was using his bag as a(n)_____.

A) initializer
B) affect display
C) territorial marker
D) status symbol

Question 41

1-43 All of the following are immediacy cues that indicate liking and interest EXCEPT _____.

A) face to face orientation
B) dominance
C) eye contact
D) open posture

Question 42

2-2 According to research by Albert Mehrabian,most of our emotional information is communicated with our gestures.

Question 43

2-11 Nonverbal cues register on our senses from a variety of sources at the same time.

Question 44

2-14 A tattoo would be an example of an artifact.

Question 45

2-15 Kinesics is a general term for human movements and gestures but not posture.

Question 46

2-10 Nonverbal behaviors usually are discrete,with a definite beginning and end.

Question 47

2-17 Affect displays are a part of the study of kinesics.

Question 48

2-9 Perception checking is a tool that can help us interpret other people's behavior more correctly.

Question 49

2-3 Your face tends to reveal as much as 55% of the emotion you are feeling.

Question 50

2-4 Verbal communication is more believable than nonverbal communication.

Question 51

2-7 Using one's voice to add intensity to a particular word is an example of using a nonverbal accent cue.

Question 52

2-12 Among the many aspects of appearance noted in the textbook are body size and shape,skin color and texture,hairstyle,and clothing.

Question 53

2-19 "Positive silence" is when you don't have anything nice to say.

Question 54

2-1 To people in the deaf culture,sign language is the type of nonverbal communication through which they can communicate.

Question 55

2-6 Sharon pointed to the Student Union as she was explaining to Tim where it was.Sharon was pointing to regulate the conversation.

Question 56

2-18 Averting our eyes in order to avoid communicating with someone is an example of using regulators.

Question 57

2-8 Unlike verbal communication,nonverbal communication is not governed by rules.

Question 58

2-5 Nonverbal cues that complement are those that take the place of a verbal message.

Question 59

2-13 The researchers sometimes known as the "great classifiers" of nonverbal behaviors are Ekman and Friesen.

Question 60

2-16 The "thumbs up" sign is an example of an illustrator.

Question 61

4-2 We say that nonverbal communication is _____,because our actions may have more than one interpretation,and because the exact meaning of a nonverbal message may only be known by the person displaying it.

Question 62

3-11 Explain and give examples of the three dimensions that Mehrabian found we use to accurately interpret nonverbal behaviors.

Question 63

2-23 According to Mehrabian,dominance cues indicate status,position,and importance.

Question 64

2-24 Mutual eye contact,smiling,and leaning forward are all examples of immediacy behaviors.

Question 65

3-5 Explain what your book means by the 'non-linguistic' nature of nonverbal communication.

Question 66

3-7 Explain the concept of touch ethic.

Question 67

3-1 Your book explains four reasons why studying nonverbal communication is important.What are they?

Question 68

2-21 The study of how people use space and objects to communicate ownership is called kinesics.

Question 69

4-3 Burgoon's model that suggests we respond differently to people who break nonverbal rules based upon our interpersonal relationships with them is the _____ model.

Question 70

3-10 Explain how humans convey territoriality.

Question 71

2-20 Our behavior and perceptions are altered because of the physical environments in which we find ourselves.

Question 72

3-8 Explain two ways the physical environment is important to the study of nonverbal behavior.

Question 73

3-2 Explain why nonverbal messages are more believable than verbal.

Question 74

3-9 Differentiate between intimate and personal space.

Question 75

4-1 Saying "Ah....Um" may be used to _____ a conversation.

Question 76

2-25 Mehrabian's model of nonverbal behavior includes the areas of immediacy,attraction,and inclusion.

Question 77

3-6 What does kinesics study?

Question 78

2-22 Territorial markers are sometimes used to show where our own space ends and another's begins.

Question 79

3-3 Describe at least three of the six functions of nonverbal messages.

Question 80

3-4 Explain why perception checking can be used to help one become a better communicator.