Deck 8: Human Resource Management: From Recruitment to Labor Relations

Question 1

MATCHING
Complete the following using the terms listed.
a.Job enlargement
b.360-degree performance review
c.collective bargaining
d.Theory Y
e.Downsizing
f.outsourcing
g.Flexible work plans
h.grievance
i.401(k) plans
j.human resource management
k.performance appraisals
l.Employee separation
m.lockout
n.arbitration
Transferring jobs from inside a firm to outside the firm is called _____.

Answer 1

f

Question 2

What is a 360-degree performance review? What are its advantages and disadvantages?

Answer 2

A 360-degree performance review is a process that gathers feedback from a review panel of 8 to 12 people, including coworkers, supervisors, team members, subordinates, and even customers. The idea is to get as much frank feedback from as many perspectives as possible. By its very nature, this kind of review involves a lot of work, but employees benefit from it because they are more involved with the process and ultimately better understand their own strengths, weaknesses, and roles in the company. Managers benefit because they get much more in-depth feedback from all parts of the organization. However, a potential weakness of this type of review is its anonymous nature.

Question 3

MATCHING
Complete the following using the terms listed.
a.Job enlargement
b.360-degree performance review
c.collective bargaining
d.Theory Y
e.Downsizing
f.outsourcing
g.Flexible work plans
h.grievance
i.401(k) plans
j.human resource management
k.performance appraisals
l.Employee separation
m.lockout
n.arbitration
One type of performance appraisal is the _____, which gathers feedback from a review panel of coworkers, supervisors, team members, and subordinates.

Answer 3

b

Question 4

Describe the core responsibilities of human resource management.

Question 5

MATCHING
Complete the following using the terms listed.
a.Job enlargement
b.360-degree performance review
c.collective bargaining
d.Theory Y
e.Downsizing
f.outsourcing
g.Flexible work plans
h.grievance
i.401(k) plans
j.human resource management
k.performance appraisals
l.Employee separation
m.lockout
n.arbitration
The function of attracting, developing, and retaining employees who can perform the activities necessary to accomplish organizational objectives is called _____.

Question 6

Explain the concept of human resource management and the role of human resource managers.

Question 7

What types of employee benefits are mandated by law?

Question 8

MATCHING
Complete the following using the terms listed.
a.Job enlargement
b.360-degree performance review
c.collective bargaining
d.Theory Y
e.Downsizing
f.outsourcing
g.Flexible work plans
h.grievance
i.401(k) plans
j.human resource management
k.performance appraisals
l.Employee separation
m.lockout
n.arbitration
The process of negotiation between management and union representatives is called _____.

Question 9

MATCHING
Complete the following using the terms listed.
a.Job enlargement
b.360-degree performance review
c.collective bargaining
d.Theory Y
e.Downsizing
f.outsourcing
g.Flexible work plans
h.grievance
i.401(k) plans
j.human resource management
k.performance appraisals
l.Employee separation
m.lockout
n.arbitration
A management strike, also known as a(n) _____, puts pressure on union members by closing the firm.

Question 10

MATCHING
Complete the following using the terms listed.
a.Job enlargement
b.360-degree performance review
c.collective bargaining
d.Theory Y
e.Downsizing
f.outsourcing
g.Flexible work plans
h.grievance
i.401(k) plans
j.human resource management
k.performance appraisals
l.Employee separation
m.lockout
n.arbitration
_____ is a broad term covering the loss of an employee for any reason, voluntary or involuntary.

Question 11

MATCHING
Complete the following using the terms listed.
a.Job enlargement
b.360-degree performance review
c.collective bargaining
d.Theory Y
e.Downsizing
f.outsourcing
g.Flexible work plans
h.grievance
i.401(k) plans
j.human resource management
k.performance appraisals
l.Employee separation
m.lockout
n.arbitration
When disputes cannot be solved voluntarily through mediation, parties can use _____ by bringing in an impartial outside party who renders a legally binding decision.

Question 12

MATCHING
Complete the following using the terms listed.
a.Job enlargement
b.360-degree performance review
c.collective bargaining
d.Theory Y
e.Downsizing
f.outsourcing
g.Flexible work plans
h.grievance
i.401(k) plans
j.human resource management
k.performance appraisals
l.Employee separation
m.lockout
n.arbitration
_____ are retirement savings plans to which employees can make pretax contributions.

Question 13

MATCHING
Complete the following using the terms listed.
a.Job enlargement
b.360-degree performance review
c.collective bargaining
d.Theory Y
e.Downsizing
f.outsourcing
g.Flexible work plans
h.grievance
i.401(k) plans
j.human resource management
k.performance appraisals
l.Employee separation
m.lockout
n.arbitration
A complaint by a single employee or by the entire union that management is violating some portion of the contract is called a(n) _____.

Question 14

MATCHING
Complete the following using the terms listed.
a.Job enlargement
b.360-degree performance review
c.collective bargaining
d.Theory Y
e.Downsizing
f.outsourcing
g.Flexible work plans
h.grievance
i.401(k) plans
j.human resource management
k.performance appraisals
l.Employee separation
m.lockout
n.arbitration
_____ allow employees to adjust their working hours and places of work according to their needs.

Question 15

MATCHING
Complete the following using the terms listed.
a.Job enlargement
b.360-degree performance review
c.collective bargaining
d.Theory Y
e.Downsizing
f.outsourcing
g.Flexible work plans
h.grievance
i.401(k) plans
j.human resource management
k.performance appraisals
l.Employee separation
m.lockout
n.arbitration
_____ managers assume that the typical person actually likes work and will seek and accept greater responsibility.

Question 16

MATCHING
Complete the following using the terms listed.
a.Job enlargement
b.360-degree performance review
c.collective bargaining
d.Theory Y
e.Downsizing
f.outsourcing
g.Flexible work plans
h.grievance
i.401(k) plans
j.human resource management
k.performance appraisals
l.Employee separation
m.lockout
n.arbitration
_____ is the process of reducing the number of employees within a firm by eliminating jobs.

Question 17

Discuss the process and benefits of computer-based training.

Question 18

MATCHING
Complete the following using the terms listed.
a.Job enlargement
b.360-degree performance review
c.collective bargaining
d.Theory Y
e.Downsizing
f.outsourcing
g.Flexible work plans
h.grievance
i.401(k) plans
j.human resource management
k.performance appraisals
l.Employee separation
m.lockout
n.arbitration
Most firms use annual _____ to evaluate an employee's job performance and provide feedback about it.

Question 19

MATCHING
Complete the following using the terms listed.
a.Job enlargement
b.360-degree performance review
c.collective bargaining
d.Theory Y
e.Downsizing
f.outsourcing
g.Flexible work plans
h.grievance
i.401(k) plans
j.human resource management
k.performance appraisals
l.Employee separation
m.lockout
n.arbitration
_____ is a job design that expands an employee's responsibilities by increasing the number and variety of tasks.

Question 20

Explain the advantages of Internet recruiting.

Question 21

Some companies are replacing classroom training with computer-based and online training programs because these programs offer all of the following advantages EXCEPT _____.

A) reduced travel costs
B) online training programs are less difficult
C) online training offers consistent presentations
D) employees can learn at their own pace

Question 22

Which of the following is the first step in the employee recruitment process?

A) Reviewing applications and résumés
B) Interviewing candidates
C) Conducting employment tests
D) Identifying job requirements

Question 23

Zainab is a promising middle manager for a large company. She is taking part in a training program designed to improve her skills and broaden her knowledge of the company and the entire industry. Zainab is taking part in a(n) _____.

A) management development program
B) on-the-job training program
C) apprenticeship program
D) 360-degree review

Question 24

Gia, a new employee, is hired for the role of a project analyst. She learns the skills by being an assistant to a senior project analyst. Which of the following types of training is indicated in this scenario?

A) Near-site training
B) Apprenticeship training
C) Vestibule training
D) Job swapping

Question 25

The purpose of the Equal Employment Opportunity Commission (EEOC) is to _____.

A) determine employee benefits and compensation packages
B) guarantee companies pay social security for all employees
C) investigate discrimination complaints
D) enforce the Family and Medical Leave Act of 1993

Question 26

Philomena is a human resource manager. Her responsibilities might include all of the following activities EXCEPT _____.

A) developing employee training programs
B) administering employee benefit programs
C) projecting sales for the coming six-month period
D) administering compensation plans

Question 27

Which of the following statements about Title VII of the Civil Rights Act is NOT correct?

A) It created the Equal Employment Opportunity Commission (EEOC).
B) It prohibits discrimination of employees based on race, religion, color, sex, or national origin.
C) It helps employers determine the compensation package for each job band within a firm.
D) It includes the right to a jury trial for victims of employment discrimination.

Question 28

Discuss the significance of the National Labor Relations Act.

Question 29

Explain Maslow's hierarchy of needs and how an individual is motivated at each level.

Question 30

What is downsizing? How is it different from outsourcing?

Question 31

Which of the following management functions is most likely to be responsible for planning for staffing needs, recruiting and hiring workers, providing for training and evaluating performance, determining compensation and benefits, and overseeing employee separation?

A) Human resource management
B) Human asset accounting
C) Research and Development (R&D)
D) Change management

Question 32

Describe collective bargaining.

Question 33

Employees are most likely to learn about company policies regarding their rights and benefits during _____.

A) orientation
B) performance appraisal
C) evaluation
D) feedback session

Question 34

Discuss the different ways in which Theory X, Y, and Z managers attempt to increase productivity.

Question 35

Which of the following is one of the overall objectives of the human resource management department in an organization?

A) Maximizing employee effectiveness in the organization
B) Forecasting anticipated sales
C) Determining various sources of operating funds in the organization
D) Supervising hourly employees on a daily basis

Question 36

On what factors do firms base their compensation policies?

Question 37

Explain Victor Vroom's expectancy theory.

Question 38

A variation of on-the-job training is _____.

A) online training programs
B) conferences
C) classroom lectures
D) apprenticeship programs

Question 39

Farah runs the finance department for a software company and wants to measure a job candidate's ability in numerical aptitude, logical reasoning, and verbal comprehension. According to experts, which test would be ideal for this situation?

A) Certified public accounting exam
B) Associative learning comprehension
C) Cognitive ability test
D) Personality type indicator

Question 40

All of the following are core responsibilities of human resource managers EXCEPT _____.

A) employee recruitment
B) training and performance evaluation
C) employee compensation and benefits
D) company budget forecasts

Question 41

Which of the following is NOT a trend in employee benefits?

A) Many companies are offering incentives for employees to live healthier lives.
B) Employers are now paying a greater percentage of health care costs.
C) Some companies are now reducing the contributions made to workers' 401(k) plans.
D) Employee benefits amount to approximately 30 percent of total compensation.

Question 42

Maya's firm allows her to complete most of her work tasks from her home. Which flexible work plan is indicated in this case?

A) Job sharing program
B) Compressed workweek
C) Telecommuting agreement
D) Flextime

Question 43

Which of the following is often a negative result of downsizing?

A) Employee morale declines
B) Product quality drops
C) Competitive position deteriorates
D) Customer service quality declines

Question 44

Which of the following is a concern about performance reviews?

A) They are held too frequently.
B) They may be skewed in favor of a single manager's subjective opinion.
C) They are mostly based on criteria that are objective rather than subjective.
D) They take place in the form of two-way communication.

Question 45

Antonio is paid $55,000 per year as a research analyst. This type of compensation is called a(n) _____.

A) salary
B) wage
C) time wage
D) employee benefit

Question 46

Janet's firm allows her to work four 10-hour days and then have three days off each week. This type of flexible work arrangement is known as _____.

A) job sharing program
B) compressed workweek
C) telecommuter
D) flextime

Question 47

Joshua decided to switch to another job. Before he left the company, he talked to someone in the human resources department about the reasons why he was leaving. Joshua went through a(n) _____ interview.

A) informal
B) exit
C) downsizing
D) outsourcing

Question 48

Emily receives a bonus of $1,500 at the end of the year based on the cost savings. Which form of incentive compensation is indicated in this case?

A) Profit sharing
B) Pay for knowledge
C) Lump-sum bonus
D) Gain-sharing

Question 49

Valerie manages the finance department at her company, and she discovers that one of her employees is performing poorly and letting coworkers pick up the slack. Valerie knows that resentment is building, so after an initial write-up, she proceeds with a(n) _____ of the employee.

A) downsizing
B) voluntary turnover
C) outsourcing
D) involuntary turnover

Question 50

All of the following employee benefits are required by law with the exception of _____.

A) health insurance
B) Social Security
C) unemployment insurance
D) Medicare

Question 51

Kate is a full-time nurse and would like to start and end work late to better accommodate her children's school hours. Which of the following would be ideal for her situation?

A) Flextime
B) Job sharing program
C) Telecommuting agreement
D) Compressed workweek

Question 52

Dimitri is scheduled for a 360-degree performance review at Finnacle Corp. The advantage of this type of review is that:

A) it involves less work for employees and managers.
B) it gathers feedback from multiple perspectives.
C) it results in outcomes untainted by personal disputes.
D) it is less time consuming than a traditional review.

Question 53

Most companies base their compensation policies on all of the following factors EXCEPT _____.

A) government legislation
B) cost of living
C) worker's commitments
D) worker productivity

Question 54

Rose was recently terminated from her position at an insurance agency due to unethical behavior. This is an example of _____.

A) voluntary turnover
B) involuntary separation
C) downsizing
D) outsourcing

Question 55

All of the following are examples of flexible working arrangements EXCEPT _____.

A) telecommuting
B) compressed workweeks
C) job sharing plans
D) 401(k) plans

Question 56

Francis is able to select the type of benefits he receives by choosing from a list of possibilities including health insurance, dental and vision plans, and life and disability. This type of cafeteria plan is called a _____ benefits plan.

A) flexible
B) supplemental
C) voluntary
D) legally mandated

Question 57

Based on employee performance appraisals, managers make objective decisions about all of the following EXCEPT _____.

A) additional training needs
B) compensation
C) corporate outsourcing
D) promotion

Question 58

Ricardo is a middle manager for Intellect Corp. He has requested an evaluation by a panel to include coworkers, superiors, subordinates, and several of the company's clients. This type of evaluation is called a _____.

A) management development program
B) Professional Analysis, Inc. (PAI) review
C) status performance appraisal
D) 360-degree performance review

Question 59

Saleem, an electrician for FCG Electricals, is paid $40 for each hour he works during the day. After 5 p.m. and on weekends, he is paid the overtime rate of one and one-half times the regular hourly rate. In this scenario, Saleem is paid a _____.

A) wage
B) bonus
C) commission
D) salary

Question 60

Gain sharing is a type of incentive compensation that provides:

A) increased stock options if the company is doing well.
B) bonuses for recruiting new employees for needed positions.
C) bonuses based on quality improvements.
D) salary increases based on learning new job skills.

Question 61

The goal of _____ is to increase employees' interest in their jobs and allow them to learn more about different jobs in the company.

A) job enlargement
B) job management
C) job rotation
D) job enrichment

Question 62

The basic components of goal-setting theory include all of the following EXCEPT _____.

A) goal difficulty
B) performance feedback
C) goal acceptance
D) time management

Question 63

According to Maslow, the desire to feel valued and recognized by others is a(n) _____ need.

A) safety
B) self-actualization
C) physiological
D) esteem

Question 64

According to the process of motivation, a need produces motivation which leads to _____.

A) goal-directed behavior
B) rewards
C) satisfaction
D) stress-directed behavior

Question 65

According to Herzberg, which of the following job factors is essential to job satisfaction although they cannot motivate employees?

A) Recognition
B) Advancement
C) Growth opportunities
D) Job security

Question 66

Vroom's expectancy theory:

A) states that people's needs are arranged on a hierarchy of importance and the higher-order needs must be satisfied first before they move on to lower-order needs such as safety needs.
B) states that employees compare their results with those of coworkers and decrease their efforts if they feel they are under-rewarded for similar work.
C) describes the process by which people are motivated to accept challenging goals and receive feedback on their progress.
D) describes the process people use to evaluate the likelihood that their efforts will yield the results they want, along with the degree to which they want those results.

Question 67

Emily, a sales representative, bought a cellular phone to use in case her car breaks down, while traveling between appointments. Which level of Maslow's need hierarchy is Emily addressing?

A) Safety
B) Physiological
C) Self-actualization
D) Esteem

Question 68

_____ is concerned with an individual's perception of fair and equitable treatment.

A) Expectancy theory
B) Maslow's hierarchy of needs theory
C) Equity theory
D) Goal-setting theory

Question 69

Which of the following is NOT a key principle of management by objectives (MBO)?

A) Specific objectives for each individual
B) Performance evaluation and feedback
C) Autocratic decision making
D) Specific time period to accomplish goals

Question 70

Nina is the captain of her college basketball team. Her long-term goal is to be selected for the All American Women's basketball team. Nina is motivated by _____.

A) esteem needs
B) social needs
C) self-actualization needs
D) physiological needs

Question 71

The desire to be accepted by family, friends, and co-workers is what Maslow called _____ needs.

A) physiological
B) esteem
C) social
D) self-actualization

Question 72

Robert's company contracted with a third-party external to provide technical and computer support. This is an example of _____.

A) restructuring the whole organization
B) downsizing
C) employee empowerment
D) outsourcing

Question 73

In the context of Maslow's hierarch of needs, who among the following is aiming at satisfying his or her employees' self-actualization needs?

A) Lillian provides her employees with salaries that match the average salary in the industry.
B) Ramona provides health insurance benefits for all her employees.
C) Yusuf provides his employees with opportunities to pursue management degrees.
D) Alex provides awards and vacation packages to her employees in recognition of their excellent work performance.

Question 74

An example of a job factor that is important to job satisfaction though it does not contribute directly to motivation is _____.

A) company policy
B) opportunity for growth
C) achievement
D) job responsibility

Question 75

Which of the following organizations is engaged in reshoring?

A) Finnacle Corp. hires a third-party from outside the United States to provide customer service function over the phone.
B) KGH Corp. eliminates marketing roles by combining the Sales and Marketing departments as one department.
C) GreenLime Company terminates three employees because of their poor performance.
D) Helix Company brings the technical support function which was contracted out back to the United States as an in-house function.

Question 76

According to Maslow, an individual gives first priority to satisfy his or her _____ need.

A) esteem
B) self-actualization
C) physiological
D) safety

Question 77

Jane is the head chef in a restaurant and has decided to increase the number of tasks performed by the kitchen staff. The added tasks do not result in increased challenge or authority. Jane's efforts are called job _____.

A) sharing
B) enrichment
C) management
D) enlargement

Question 78

Which of the following tasks are NOT typically outsourced?

A) Accounting
B) Core business
C) Noncore business
D) Production

Question 79

Claudia announces to her staff that she intends to lower costs in their department by 5 percent. Which component of goal setting is indicated in this case?

A) Goal specificity
B) Time management
C) Goal acceptance
D) Performance review

Question 80

A key premise of Maslow's hierarchy of needs theory is that _____.

A) people's needs are based on their wants
B) people's needs are arranged in a hierarchy of importance
C) higher order needs have to be satisfied first.
D) satisfied needs are motivators and unsatisfied needs are not motivators.