Deck 8: Human Resource Management: From Recruitment to Labour Relations

Question 1

Because of their role as staff managers, human resource managers formulate only short-term plans for their firm's workforce.

Answer 1

False

Question 2

Josh owns a trucking company and is interviewing potential drivers. Since Josh must provide weekend driver coverage, he is allowed to ask job candidates about their marital status.

Answer 2

False

Question 3

Human resource departments are responsible for forecasting sales and personnel requirements, as well as recruiting new employees.

Answer 3

False

Question 4

Apprenticeship training is a type of off-the-job training.

Question 5

An inadvertent failure to comply with federal or provincial employment laws rarely leads to any significant penalties to the firm involved.

Question 6

One formula estimates that the total cost of a hiring mistake amounts to 24 times the applicant's annual salary.

Question 7

The laws governing employer discrimination are designed to make the competition fairer for all job seekers.

Question 8

Even with a large number of job candidates competing for a small number of openings, companies often have trouble finding the right person for each job.

Question 9

Internet recruiting is quick, efficient, and an inexpensive way to reach a huge number of potential job seekers.

Question 10

Applicants are often able to submit a résumé and apply for an open position online.

Question 11

A firm's human resource plans and its competitive strategies are unrelated.

Question 12

A company should view employee training as an ongoing process throughout each employee's tenure with the firm.

Question 13

The traditional methods of recruiting workers include college and university job fairs, company websites, and want ads.

Question 14

Human resource managers are responsible for creating a work environment that generates employee satisfaction.

Question 15

Training and evaluating performance are core responsibilities for human resource management.

Question 16

Human resource plans must be based on an organization's overall strategies and goals.

Question 17

Internet recruiting is a quick but expensive way to reach a large pool of job seekers. Human resource plans can affect the way a company adapts to new technology.

Question 18

The Wonderlic test measures basic math and verbal skills and is considered an effective way to predict job performance.

Question 19

While computer-based training is usually cheaper than classroom training, it is also considered to be less effective.

Question 20

Achieving a high level of job satisfaction and dedication among employees through attracting, developing, and retaining the best employees is the main goal of human resources management.

Question 21

Wages that are too high may lead to a firm being non-competitive.

Question 22

Despite employer's efforts to implement flexible work plans, employees have NOT been receptive to these programs.

Question 23

Management development programs are designed to help non-supervisory employees become managers.

Question 24

Downsizing streamlines the organizational structure.

Question 25

Flextime is a scheduling system that allows employees to select the day of the week on which they will work.

Question 26

Firms, in addition to paying their employees a salary, also include benefits as part of the compensation package. Some examples of these benefits include, among others; vacation time, base pay, retirement savings plans, tuition reimbursement etc.

Question 27

Salary is a term that represents compensation based on the number of hours worked.

Question 28

Not-for-profit organizations avoid performance appraisals since they are focused on corporate philanthropy.

Question 29

One advantage of 360-degree performance reviews is they require less work for both employees and managers.

Question 30

In a cafeteria plan, each employee receives a set allowance to pay for benefits depending on his or her needs.

Question 31

Federal legislation requires that employees automatically receive raises after a designated period of time.

Question 32

Flexible benefits plans are one of the ways organizations are using to proactively address the increasing diversity of their employees.

Question 33

Many organizations are replacing computer-based training with classroom training.

Question 34

A potential weakness of 360-degree feedback is that it provides in-depth feedback from all parts of the organization.

Question 35

Training and development are a good investment for both the employees and the employer.

Question 36

An effective performance review should be linked to organizational goals.

Question 37

All employees who leave an employer, whether it is voluntary or involuntary, are required to attend an exit interview.

Question 38

Federal labour legislation requires that firms provide employees with health insurance and childcare facilities.

Question 39

The two most common objectives of downsizing are to improve employee morale and to decrease costs.

Question 40

Terminating poor performers is necessary because they lower productivity and employee morale.

Question 41

Self-actualization needs are those that drive people to seek fulfillment.

Question 42

McGregor created two basic labels for managers: Theory A and Theory B.

Question 43

Outsourcing is the process of reducing the number of employees within a firm by eliminating jobs.

Question 44

Goal specificity is the extent to which people consciously understand and agree to goals.

Question 45

Theory Y managers believe that workers avoid work when possible.

Question 46

Involuntary separation as a form of employee separation includes workers who resign to take on a job at another company or to be self-employed.

Question 47

A federal arbitrator does NOT serve as a decision maker.

Question 48

A signed and ratified contract eliminates the potential of disagreement between labour and management.

Question 49

Downsizing can have devastating effects on employee morale.

Question 50

Madison thinks that employees must be closely supervised and controlled at all times. Madison is an example of a Theory X manager.

Question 51

Extrinsic rewards are rewards that are internal in the job such as feelings related to performing a job (proud about meeting a set deadline).

Question 52

Occasional office parties help fulfill employees' social needs.

Question 53

Sven believes in giving his employees challenging assignments so they can realize their own potential. Sven is attempting to satisfy his employee's self-actualization needs.

Question 54

Maslow believed that only unsatisfied needs influence behaviour.

Question 55

Most union contracts are 5 to 10 years in length.

Question 56

John received a companywide award for his idea to improve worker safety. This award will help satisfy John's social needs.

Question 57

Motivation leads to goal-directed behaviour.

Question 58

A contract doesn't become legally binding until it is approved by the union membership.

Question 59

Outsourcing is defined as transferring core jobs outside the company.

Question 60

According to Maslow's hierarchy of needs theory, a satisfied need seizes to be a source of motivation; to motivate this individual a supervisor has to appeal to the individual's higher level needs.

Question 61

A strike seeks to disrupt business as usual.

Question 62

A labour union is a group of workers and managers who organize themselves to work toward a common goal in areas of wages, hours of work, and working conditions.

Question 63

As long as picketing doesn't involve violence or intimidation it is considered a form of free speech.

Question 64

Only a small percentage of labour-management contract negotiations involve a work stoppage.

Question 65

What is the function of human resource management (HRM)?

A) techniques and processes for organizing people and work activities
B) management techniques for controlling people at work
C) the function of attracting, developing, and retaining employees who can perform the activities needed to meet organizational objectives
D) all management activities

Question 66

A key management tactic is the lockout.

Question 67

Which of the following are costs associated with recruiting and selecting employees?

A) advertising costs
B) interviewing costs
C) medical exams costs
D) all the above

Question 68

Pham is a human resource manager. His responsibilities might include all of the following activities EXCEPT ______.

A) developing employee training programs
B) administering employee benefit programs
C) projecting sales for the coming six-month period
D) administering compensation plans

Question 69

The function of attracting, developing, and retaining enough qualified employees to perform the activities necessary to accomplish organizational objectives is part of ______.

A) human resource management
B) human asset accounting
C) management objectives
D) management development

Question 70

Which of the following is an overall objective of the human resource management department?

A) forecasting anticipated sales
B) maximizing employee effectiveness in the organization
C) determining sources of operating funds
D) daily supervision of hourly employees

Question 71

The Labour Relations Board is a type of judicial organization whose responsibility is to oversee workers' groups that apply to become a union, and all the related activities that occur during the process.

Question 72

An interviewer may NOT ask job applicants about any of the following EXCEPT

A) marital status.
B) past professional experience.
C) criminal record.
D) medical history.

Question 73

Lynn is trying to resolve a labour dispute. She listens to both sides and makes suggestions trying to get the parties to come to an agreement. Lynn is acting as an arbitrator.

Question 74

All of the following are core responsibilities of human resource managers EXCEPT ______.

A) employee recruitment
B) company budget forecasts
C) employee compensation and benefits
D) employee training and performance evaluation

Question 75

As a manager in charge of hiring, you CANNOT disqualify a job applicants based on all of the following, EXCEPT

A) race.
B) education.
C) religion.
D) national origin.

Question 76

The orientation program is typically administered jointly by the ______.

A) human resource department and the department in which the employee will work
B) appropriate vice president and the human resource department
C) payroll department and the human resource department
D) employee training instructor and the management development office

Question 77

Which of the following is the first step in the employee recruitment process?

A) Review applications and résumés.
B) Interview candidates.
C) Conduct employment tests.
D) Identify job requirements.

Question 78

Derek runs the finance department for a software company and wants to measure a job candidate's ability in numerical aptitude, general reasoning, and verbal comprehension. According to experts, which test would be ideal for this situation?

A) certified public accounting exam
B) cognitive ability test
C) associative learning comprehension
D) personality type indicator

Question 79

The best way to recruit new college and university graduates is through

A) want ads.
B) word of mouth.
C) job fairs.
D) Internet.

Question 80

Which of the following is an HRM activity?

A) monitoring and evaluation
B) employee recruitment and selection
C) project management
D) job coaching