Deck 11: Communicating in Organizations

Question 1

Loren is experiencing

A) emotion labor.
B) work-life conflict.
C) Burnout.
D) work overload.

Answer 1

C

Question 2

What percentage of American workers reported being bullied in a recent study?

A) 10 percent
B) 25 percent
C) 30 percent
D) 50 percent

Answer 2

C

Question 3

_____ describes supervisors who are willing to share their ideas as well as listen to others in a way that avoids conveying negative or disconfirming feedback.

A) Openness
B) Encouragement
C) Motivation
D) Empowerment

Answer 3

A

Question 4

Which of the following information-seeking tactics is a passive strategy for the use of new employees when assimilating to an organizational culture?

A) questioning third parties
B) testing limits
C) observing
D) all of these

Question 5

This job requirement is known as

A) emotion labor.
B) burnout.
C) emotional exhaustion.
D) depersonalization.

Question 6

The process of adapting to the organizational culture where one works is called

A) emotion labor.
B) integration.
C) assimilation.
D) coorientation.

Question 7

When the organization expects or requires workers to display particular feelings, employees are engaging in

A) stress.
B) emotion labor.
C) burnout.
D) role conflict.

Question 8

In hierarchically structured organizations, communication between peers is called _____ communication.

A) downward
B) horizontal
C) upward
D) diagonal

Question 9

This competitiveness reflects _____ organization.

A) urgent
B) contingent
C) disposable
D) none of the above

Question 10

He may work _____.

A) in a temporary position
B) in a part-time position
C) as a subcontractor
D) all of the above

Question 11

Communicating with one's manager is an example of _____ communication.

A) downward
B) upward
C) horizontal
D) diagonal

Question 12

Instituting a suggestion box at an organization is an example of the _____ function of organization.

A) production
B) maintenance
C) structure
D) innovation

Question 13

In terms of the semantic-information distance, this is an example of

A) perceptual distancing.
B) upward distortion.
C) compliance gaining.
D) vertical miscommunication.

Question 14

The communication function of organizations that is used to accomplish tasks is called

A) assimilation.
B) production.
C) maintenance.
D) innovation.

Question 15

This is an example of

A) role conflict.
B) role ambiguity.
C) work overload.
D) all of the above.

Question 16

Supervisors empower workers by engaging in activities that increase employees' feelings of

A) self-esteem.
B) efficiency.
C) self-efficacy.
D) motivation.

Question 17

The difficulty that men and women face managing their home/personal lives and their work lives is known as

A) burnout.
B) emotion labor.
C) work-life conflict.
D) bullying.

Question 18

Which of the following is a component of organizational culture?

A) attitudes
B) artifacts
C) ceremonies
D) languages
E) all of the above

Question 19

This is an example of

A) assimilation.
B) organizational identification.
C) organizational poaching.
D) empowerment.

Question 20

Increasing employees' feelings of self-efficacy is referred to as

A) motivation.
B) empowerment.
C) supportiveness.
D) openness.

Question 21

Researchers have found that although organizations have developed family-friendly policies, employees are discouraged from taking advantage of these benefits.

Question 22

There tends to be very little overlap in terms of the various functions of organizations.

Question 23

employees experience workplace bullying at some point during their careers.

Question 24

Her opportunity to learn about his culture and to trade ideas in the professional sphere is an example of _____.

Question 25

The maintenance function of organizations preserves the stability of existing systems.

Question 26

Sexual harassment is primarily a communicative behavior.

Question 27

Describe those strategies, provide examples, and indicate why you believe these strategies are related to a supervisor's success.

Question 28

_____ are the set of interactions that members of groups use to accomplish their individual and common goals.

Question 29

Communication is the process that calls organizations into being.

Question 30

Which of the following is an example of employee monitoring?

A) drug testing
B) keystroke logging
C) psychological testing
D) reading/checking employee emails
E) all of these are correct

Question 31

Direction-based metaphors of organizational communication presume that an organization is non-hierarchical.

Question 32

Organizational culture refers to a pattern of shared beliefs, values, and behaviors that make up a social community.

Question 33

In terms of organizational functions, _____ refers to communication that coordinates individuals' activity toward accomplishing tasks.

Question 34

In terms of reducing uncertainty, the _____ strategy involves overt questioning, indirect questioning, and questioning third parties.

Question 35

Which of the following is the most common strategy used to deal with workplace bullying circumstances?

A) complain to a third party
B) behave assertively to the bully
C) do nothing
D) seek social support

Question 36

Describe the three major functions of organizations and provide at least two examples to illustrate each function.

Question 37

The gap in information and understanding between supervisors and subordinates on specific issues is called the _____.

Question 38

Ingratiating behavior of subordinates that is designed to increase liking on the part of one's manager has been shown to positively affect a manager's perception.

Question 39

Globalization can only offer good things to society as we learn more about other organizational cultures.

Question 40

The new social contract between employers and employees expects that workers will stay with companies for most of their lives.

Question 41

If you are being bullied at school or work, what are three strategies which you can employ to help you deal with it? Which strategies are the most ethical based on the ethical guidelines?