Deck 8: Workplace Stress and Aggression: Part A

Question 1

Excitement is the most commonly held view of what the term "stress" means.

Answer 1

False

Question 2

The term "fight-or-flight" was first used by medical researcher Hans Selye to describe the body's biological response mechanisms.

Answer 2

False

Question 3

The presence or absence of other people may either increase or decrease the amount of stress that an individual experiences.

Answer 3

True

Question 4

The fight-or-flight response is a learned reaction to an environmental stressor brought about by physical and emotional changes.

Question 5

Stress is the excitement,feeling of anxiety,and/or physical tension that occurs when the demands placed on an individual are thought to exceed the person's ability to cope.

Question 6

According to Learning from Experience: Stress and Coping with a layoff,since getting layed-off Charlene Jeter applied for 58 jobs and has received no in-person interviews.

Question 7

The relationship between experience and stress is based on personality.

Question 8

Stress is the excitement,feeling of anxiety,and/or physical tension that occurs when the demands placed on an individual are thought to meet the person's ability to cope.

Question 9

The relationship between experience and stress is based on reinforcement.

Question 10

The presence of other people will only decrease the amount of stress that an individual experiences.

Question 11

In trying to counsel an employee who is apparently highly stressed,a manager can not limit consideration of the sources of that employee's stress to work-related experiences only and still come up with an effective diagnosis and action plan for dealing with the employee's problems.

Question 12

The fight-or-flight response is a natural reaction to an environmental stressor brought about by biochemical and bodily changes.

Question 13

According to Learning from Experience: Stress and Coping with a Layoff,when Raymond Gibbons unexpectedly lost his job as a truck driver,his blood pressure skyrocketed to 170/107.

Question 14

The negative consequences of stress are so dramatic that managers need to (1)give employees more sick days (2)help employees develop stress-coping skills.

Question 15

The physical or psychological demands from the environment that cause stress are called problems.

Question 16

The absence of other people will only increase the amount of stress that an individual experiences.

Question 17

All stressors will create either stress or the potential for stress,when an individual perceives them as representing a demand that may exceed that person's ability to respond.

Question 18

Role overload exists when demands exceed the capacity of a manager or employee to meet all of them adequately.

Question 19

There are four primary factors that determine whether an individual experiences stress at work or in other situations,as follows: (1)the person's perception of the situation, (2)the person's past experiences, (3)the presence or absence of social support,and (4)individual differences in reacting to stress.

Question 20

The term "stress" was first used by medical researcher Hans Selye to describe the body's biological response mechanisms.

Question 21

In general,employees typically have less problems with role conflict and ambiguity than do managers.

Question 22

Personal conflicts are tensions,anxieties,and conflicts that stem from pressures and demands in people's personal lives.

Question 23

Micromanagement refers to the practice of managers trying to do their subordinates' work.

Question 24

As stressors,unpleasant life events,such as the loss of a job,can have both positive and negative effects.

Question 25

Depression is a serious problem that may result from the interaction of work and family stressors.

Question 26

According to Communication Competency Workplace Incivility: Lucy quit her job in university administration after finding herself routinely ignored and undermined by a manager.

Question 27

Only family stressors contribute to work-family conflict because more time is spent with family than at work.

Question 28

Life stressors contain both unpleasant events,such as failing a course,and pleasant events,such as finding a new love interest.

Question 29

According to the Communication Competency: Workplace Incivility: How Not to Communicate,Lucy was fired because her boss did not like her.

Question 30

Role conflict refers to rudeness and employees' lack of regard for one another.

Question 31

Job conditions as a source of stress may include rudeness or lack of regard for one another amongst co-workers.

Question 32

According to Communication Competency Workplace Incivility: Ben's coworkers filed a complaint against him when he made a mistake with the payroll cycle.

Question 33

According to the Communication Competency: Workplace Incivility: How Not to Communicate,Susan was fired from her job over the phone.

Question 34

Employee conflict includes violation of workplace norms for mutual respect.

Question 35

Incivility refers to rudeness and employees' lack of regard for one another.

Question 36

There are five principal sources of work stress: workload,job conditions,interpersonal relations,aggressive behavior,and conflict between work and other roles.

Question 37

Interpersonal relations in the organization only act as a mechanism for reducing stress.

Question 38

When managers experience work underload,they may engage in micromanagement of subordinates' work.

Question 39

Interpersonal relations in the organization can act as either a cause of stress or mechanism for reducing stress.

Question 40

Much of the stress felt by managers and employees may stem from stressors in their personal lives.

Question 41

Anger,anxiety and depression are emotional impacts of stress.

Question 42

Post-traumatic stress disorder is not recognized as being a possible effect of work related stress.

Question 43

When employees experience higher amounts of stress,more worker compensation claims will be filed.

Question 44

About three-fourths of all industrial accidents are caused by a worker's inability to cope with emotional problems worsened by stress.

Question 45

Emotional effects of stress include fatigue,sweating and hot and cold spells.

Question 46

Life stressors,such as significant accomplishments,vacations,or gaining a new family member,are likely to have more negative than positive consequences.

Question 47

Work stress can have both positive and negative effects on individuals and the organization.

Question 48

The research on stress and performance has demonstrated that performance tends to deteriorate at both low and high levels of stress,and tends to be best at moderate levels of stress.

Question 49

There are no serious health problems commonly associated with stress.

Question 50

The effects of work stress occur in three main areas: physiological,emotional and behavioral.

Question 51

Many illnesses commonly experienced by workers are actually related to stress.

Question 52

Employees have successfully claimed suffering from post-traumatic stress disorder as a result of sexual harassment,violence,and other unpleasant circumstances in the workplace.

Question 53

Increased heart rates is an example of a physiological effect of stress.

Question 54

Research on stress demonstrates that the exact relationship between stress and performance may vary for different people engaged in different tasks but will remain the same for an individual regardless of the situation.

Question 55

A worker who is experiencing severe stress has no increased probability of illness.

Question 56

There are two major areas in which the effects of work stress occur: emotional and behavioral.

Question 57

The optimal amount of stress for a specific individual for one task will likely be the same for that person's effective performance of other tasks.

Question 58

A manager who is trying to adjust the stress level in a job to maximize employee performance should make separate adjustments for each employee individually,since there will be individual differences in the stress-performance relationship.

Question 59

According to research on stress and performance,performance tends to deteriorate at both high and low levels of stress.

Question 60

Resentment of supervision would be considered an emotional effect of stress.

Question 61

Characteristics of the Hardy personality include a preoccupation with oneself and a dissatisfaction with life.

Question 62

Personality influences (1)how individuals are likely to perceive situations and stressors,and (2)how they will react to these stressors.

Question 63

The adverse effects of working conditions where strong stressors seem unavoidable and sources of job satisfaction and relief from stress seem unavailable is referred to as job burnout.

Question 64

Employees at a day-care center would be more susceptible to job burnout than the average employee.

Question 65

Personality traits will not affect the probability that an individual will perceive a situation or an event as a stressor.

Question 66

Research has found certain aspects of the Type A personality are strongly related to stress reactions and heart disease.

Question 67

Characteristics of the Type B personality include a chronic sense of time urgency and an extremely competitive,almost hostile orientation.

Question 68

The Hardy personality is considered to be the opposite of the Type A personality.

Question 69

An individual with a high external locus of control will probably be less likely to experience stress in a given situation because of the belief in the ability to cope effectively.

Question 70

The characteristics of the Type A personality generally increase the amount of stress experienced by the individual.

Question 71

The components of the Type A personality that are strongly related to stress reactions and heart disease are anger,hostility,and aggression.

Question 72

Studies of the performance-stress relationship among teams or departments in organizations frequently show that higher levels of stress are associated with increased productivity in those teams or departments.

Question 73

Individual differences in personality,motivation,attitudes,and abilities influence not only how employees experience work stress,but also how they respond to it.

Question 74

Characteristics associated with a high probability of burnout include low levels of self-motivation and a lack of work-related goals.

Question 75

Personality influences how individuals are likely to perceive situations and stressors,but not how they will react to these stressors.

Question 76

Focusing solely on one single thing at a time is referred to as polyphasic behavior.

Question 77

An employee with a Type A personality might have more stress-related medical insurance claims than one with a Type B personality.

Question 78

The phenomenon of job burnout typically contains three components: a state of emotional exhaustion,depersonalization of individuals,and feelings of low personal accomplishment.

Question 79

Although most burnout research has focused on the human services sector of the economy,burnout may also affect managers,shop owners,or professionals who constantly face stressors with little or no relief.

Question 80

An individual with a high internal locus of control will probably be less likely to experience stress in a given situation because of the belief in the ability to cope effectively.