Deck 5: Electronic and Mobile Commerce and Enterprise Systems

Question 1

Although conversion to an e-commerce or m-commerce system enables organizations to reduce the cost of business,it seldom results in increased accuracy of order processing and order fulfillment.

Answer 1

False

Question 2

A charge card has a preset spending limit based on a user's credit history.

Answer 2

False

Question 3

With an online transaction processing (OLTP)system,each transaction is accumulated over a period of time and prepared for processing in a large batch of similar transactions.

Answer 3

False

Question 4

A key sector of wholesale e-commerce is spending on manufacturing,repair,and operations (MRO)goods and services.

Question 5

For m-commerce to work effectively,the interface between the wireless,handheld device and its user must improve to the point that it is nearly as easy to purchase an item on a wireless device as it is to purchase it on a PC.

Question 6

During the recent economic downturn,many people and businesses have turned to bartering as a means of gaining goods and services and a number of Web sites have been created to support this activity.

Question 7

An obstacle to business-to-business (B2C)e-commerce is that many goods and services are more expensive when purchased via the Web.

Question 8

Source data automation is the capturing and immediate processing of transaction data.

Question 9

Although the business-to-business (B2B)market grabs more of the news headlines,the business-to-consumer (B2C)market is considerably larger and is growing more rapidly.

Question 10

The market for mobile commerce in North America is maturing much later than in Western Europe and Japan.

Question 11

Many manufacturers and retailers now send mobile coupons directly to consumers' smartphones.

Question 12

Retargeting is a technique used by advertisers to recapture shoppers by using targeted and personalized ads to direct shoppers back to a retailer's site.

Question 13

AdMob is a mobile advertising provider that serves up ads for displays on Business-to-business (B2B)Web sites.

Question 14

The length of the sales process for a typical business-to-business (B2B)sale is much longer and involves more decision makers than for a typical consumer-to-consumer (C2C)sale.

Question 15

Digital certificates verify both purchaser and supplier identities in an e-commerce transaction.

Question 16

An electronic exchange is an electronic forum where manufacturers,suppliers,and competitors buy and sell goods,trade market information,and run back-office operations.

Question 17

The Secure Sockets Layer communications protocol secures sensitive data involved in e-commerce without the use of encryption.

Question 18

The practice of market segmentation divides the pool of potential suppliers into subgroups usually defined in terms of the size of the subgroup.

Question 19

Enterprise systems capture and process the detailed data necessary to update records about the fundamental business operations of an organization.

Question 20

P-cards can be used for a variety of purposes,including storing a user's financial facts,health insurance data,credit card numbers,and network identification codes and passwords.

Question 21

In addition to the Web server operating system,each e-commerce Web site must have _____ to perform fundamental services,including security and identification,retrieval and sending of Web pages,Web site tracking,Web site development,and Web page development.

A) an enterprise system
B) product lifecycle management (PLM)software
C) Web server modem
D) Web server software

Question 22

The implementation of an enterprise resource planning (ERP)system ensures good work processes based on best practices.

Question 23

Supply chain management software automates and integrates the functions of sales,marketing,and service in an organization.

Question 24

_____ is a subset of e-commerce in which all the participants are organizations.

A) Business-to-consumer (B2C)e-commerce
B) Consumer-to-consumer (C2C)e-commerce
C) Business-to-business (B2B)e-commerce
D) Mobile commerce (m-commerce)

Question 25

_____ is the direct sale of products or services by businesses to consumers through electronic storefronts,typically designed around the familiar electronic catalog and shopping cart model.

A) E-segmentation
B) E-purchasing
C) E-tailing
D) E-processing

Question 26

In the context of e-commerce software,_____ helps customers select the necessary components and options.

A) catalog management
B) transactions processing
C) shopping cart facility
D) product configuration

Question 27

An enterprise system ensures that the information needed for a single business function and all levels of management within that function is available.

Question 28

Large organizations,specifically members of the Fortune 1000,were the first to take on the challenge of implementing enterprise resource planning (ERP).

Question 29

​Product lifecycle management (PLM)software and its data are used by both internal and external users.
​

Question 30

In the context of e-commerce software,_____ helps track the items selected for purchase.

A) catalog management
B) product configuration
C) shopping cart facility
D) transaction processing

Question 31

The elimination of intermediate organizations between the producer and the consumer is called _____.

A) disintermediation
B) downsizing
C) market segmentation
D) fragmentation

Question 32

Small and medium-sized enterprises (SMEs)are avoiding the use of hosted software model.

Question 33

Capturing and gathering all data necessary to complete the processing of transactions is called data input.

Question 34

_____ is a subset of e-commerce that involves electronic transactions between consumers and a third party to facilitate the process.

A) Business-to-business (B2B)e-commerce
B) Business-to-consumer (B2C)e-commerce
C) Consumer-to-Business (C2B)e-commerce
D) Consumer-to-consumer (C2C)e-commerce

Question 35

A(n)_____ is a single Web site that offers many products and services at one Internet location.

A) Web portal
B) e-boutique
C) cybermall
D) hub

Question 36

A customer relationship management (CRM)system helps plan,execute,and control all the activities involved in raw material sourcing and procurement,conversion of raw materials to finished products,and the warehousing and delivery of finished product to customers.

Question 37

The sales and operations plan determines the amount and timing for placing raw material orders with suppliers.

Question 38

A(n)_____ offers personalized shopping consultations for shoppers interested in upscale,contemporary clothing-dresses,sportswear,denim apparel,handbags,jewelry,shoes,and gifts.

A) e-boutique
B) cybermall
C) e-retail
D) cyberstore

Question 39

A(n)_____ is an electronic forum where manufacturers,suppliers,and competitors buy and sell goods,trade market information,and run back-office operations.

A) cybermall
B) electronic retail
C) electronic store
D) electronic exchange

Question 40

Adoption of an enterprise resource planning (ERP)system enables an organization to eliminate dozens or even hundreds of separate systems and replace them with a single,integrated set of applications for the entire enterprise.

Question 41

_____ is the conducting of business activities electronically over computer networks.

Question 42

_____ evolved from materials requirement planning systems (MRP)that tied together the production planning,inventory control,and purchasing business functions for manufacturing organizations.

A) Batch processing systems
B) Enterprise resource planning systems
C) Online transaction processing systems
D) Supply chain management systems

Question 43

The ______ is a credit card-sized device with an embedded microchip to provide memory and processing capability.

A) procurement card
B) purchasing card
C) charge card
D) smart card

Question 44

The most efficient and effective ways to complete a business process are called _____.

A) current approaches
B) streamlined processes
C) process improvements
D) best practices

Question 45

______ e-commerce organizations sell their products directly to consumers.

Question 46

_____ enterprise resource planning (ERP)vendors target large multinational firms with multiple geographic locations and annual revenue in excess of $1 billion.

A) Tier II
B) Tier I
C) Tier IV
D) Tier III

Question 47

In the context of supply chain management (SCM),____ refines the production plan by determining the amount of weekly or daily production needed to meet the requirement for individual products.

A) sales forecasting
B) detailed scheduling
C) materials requirement planning
D) demand management

Question 48

With _____,business transactions are accumulated over a period of time for processing in a single unit.

A) online transaction processing systems
B) real-time transaction processing systems
C) on-demand processing systems
D) batch processing systems

Question 49

_____ applications support the purchase of materials and services from private industry by government procurement offices,enable firms to bid on government contracts,and help businesses identify government contracts on which they may bid.

Question 50

Identify an internal user who uses product lifecycle management (PLM)software and its data.

A) Packaging supplier
B) Contract manufacturer
C) Quality assurance manager
D) Manufacturer's design partner

Question 51

In an order processing system,a(n)_____ is printed at the warehouse from which an order is to be filled on the day the order is planned to be shipped.

A) request inquiry form
B) customer order
C) invoice
D) product pick list

Question 52

Electronic retailing is also known as _____.

Question 53

A _____ is a credit card issued to selected employees to help streamline the traditional purchase order and invoice payment processes.

A) procurement card
B) smart card
C) meta card
D) charge card

Question 54

Which of the following is a disadvantage of hosted software model?

A) Slower system start-up
B) Potential data security issues
C) Higher implementation risk
D) Management of systems outsourced to vendors

Question 55

The goal of _____ is to reduce costs and improve customer service,while at the same time reducing the overall investment in inventory in a supply chain.

A) supply chain management
B) investment management
C) customer relationship management
D) inventory management

Question 56

_____ involves updating one or more databases with new transactions.

A) Data manipulation
B) Data input
C) Data storage
D) Data collection

Question 57

In a purchasing system,when an invoice arrives from a supplier,it is matched to ______ and a check is generated if all data is complete and consistent.

A) the customer acknowledgement and the shipment information
B) the inventory audit checklist
C) the product pick list
D) the original order and the receiving report

Question 58

The Internet Corporation for Assigned Names and Numbers (ICANN)created a(n)_____ domain to help attract mobile users to the Web.

Question 59

A _____ involves reentering data that was not typed or scanned properly.

A) data editing
B) data manipulation
C) data correction
D) data collection

Question 60

Identify an external user who uses product lifecycle management (PLM)software and its data.

A) Customer service manager
B) Quality assurance personnel
C) Manufacturer's design partner
D) Marketing executive

Question 61

With _____ ,each transaction is processed immediately,without the delay of accumulating transactions into a batch.

Question 62

Transaction processing systems (TPSs)can be designed so that the flow of information from one system to another is automatic and requires no manual intervention or reentering of data.Such a set of systems is called a(n)_____.

Question 63

______ divides the pool of potential customers into subgroups usually defined in terms of demographic characteristics.

Question 64

_____ is an amount of money that is computerized,stored,and used as cash for e-commerce transactions.

Question 65

_____ are generally bought at a cost per thousand (CPM),cost per click (CPC),or cost per action (CPA),in which an advertiser pays only if a customer clicks through and then buys the product or service.

Question 66

Citizens can use _____ applications to submit their state and federal tax returns online,renew auto licenses,purchase postage,apply for student loans,and make campaign contributions.

Question 67

A(n)_____ is an attachment to an email message or data embedded in a Web site that verifies the identity of a sender or Web site.

Question 68

Microsoft Internet Information Services is one of the most widely used _____ packages.

Question 69

_____ users of product lifecycle management (PLM)software are asked to sign nondisclosure agreements to reduce the risk of proprietary information being shared with competitors.

Question 70

_____ exchanges are run by a group of traditionally competing companies with common procurement needs.

Question 71

An enterprise resource planning (ERP)system helps match the capabilities of an organization's information systems to its _____.

Question 72

Many companies decide that using a _____ is the best way to meet initial e-commerce needs.

Question 73

______ is an enterprise business strategy that creates a common repository of product information and processes to support the collaborative creation,management,dissemination,and use of product and packaging definition information.

Question 74

The ______ is a standard set of specifications for Internet applications that run on handheld,wireless devices.

Question 75

_____ enterprise resource planning (ERP)vendors target smaller firms with annual revenues in the $10 million to $50 million range that typically operate out of a single location.

Question 76

Smart cards are better protected from misuse than conventional credit,charge,and debit cards because the smart-card information is _____.

Question 77

Inventory control,payroll,accounts payable are all part of _____.

Question 78

Through mobile commerce (m-commerce),companies can reach individual consumers to establish _____ marketing relationships and communicate whenever it is convenient.

Question 79

The process of data collection,data editing,data correction,data processing,data storage,and document production is known as _____.

Question 80

The _____ is a communications protocol used to secure sensitive data during e-commerce.