Deck 8: Conflict and Cohesion in Groups

Question 1

Even though Wayne is chairperson of the finance committee,he does little or nothing to help the group.He tends to let the group take charge of its decisions and actions.Which leadership style is Wayne using?

A)Democratic
B)Autocratic
C)Situational
D)Laissez-faire
E)Functional

Answer 1

D

Question 2

Which category of power is operating when a group member nominates someone as a leader by saying,"I recommend Romero be appointed chair of the building committee given his extensive experience as a successful contractor"?

A)Referent power
B)Persuasive power
C)Reward power
D)Legitimate power
E)Expert power

Answer 2

E

Question 3

A supervisor threatens to dismiss any member of the sales team who does not meet the sales quota by the end of the quarter.What type of power is this leader using?

A)Persuasive power
B)Coercive power
C)Reward power
D)Informational power
E)Expert power

Answer 3

B

Question 4

Trait Leadership Theory,also known as the "Great Man" Theory,contends that

A)democratic leaders are always best.
B)charismatic leaders are always best.
C)leaders are born,not made.
D)leaders are made,not born.
E)women cannot be effective leaders.

Question 5

Which of the following examples of power is an example of personal power?

A)Legitimate power
B)Reward power
C)Expert power
D)Coercive power
E)Informational power

Question 6

Which of the following types of power is an example of position power?

A)Expert power
B)Legitimate power
C)Referent power
D)Persuasive power
E)Charismatic power

Question 7

Lauren is leading a group of her classmates for a class project.During most of the meetings,she lets the group take charge of most decisions and actions.What type of leader is Lauren?

A)Autocratic leader
B)Diplomatic leader
C)Democratic leader
D)Laissez-faire leader
E)Independent leader

Question 8

When you are "plucked from a group" to be the leader,it changes the nature of your relationship with other group members.Which of the following strategies can help a designated leader succeed and lead this kind of group?

A)Begin by making strong decisions that solve long-standing problems.
B)Avoid discussing leadership concerns with group members until you have established referent power.
C)Change your behavior with members who were your friends to establish your power.
D)Begin by using reward and coercive power to demonstrate your power.
E)Discuss ground rules for interaction while assuring members of your continued friendship.

Question 9

Sharon has been her group's leader for six months and has displayed an interest in her group's members including treating them all equally.What type of leader is Sharon?

A)Autocratic leader
B)Diplomatic leader
C)Democratic leader
D)Laissez-faire leader
E)Independent leader

Question 10

When a person's power is based on the respect and trust they've earned from others in the group,this is an example of

A)coercive power.
B)legitimate power.
C)referent power.
D)personal power.
E)deferred power.

Question 11

Which of the following strategies is most likely to ensure that you will emerge or become a group's leader?

A)Talk early and often
B)Know more than other members
C)Express your opinion
D)Volunteer for important tasks
E)Campaign for the job

Question 12

You have been promoted to a management position at work.You expect employees to fulfill your requests because you are the boss.What type of power is this?

A)Referent power
B)Coercive power
C)Persuasive
D)Legitimate power
E)Charismatic power

Question 13

Vu tries to maintain strict control over the Spring Festival Planning Committee.He insists on determining the direction and outcome of the committee's discussion.According to Styles Leadership Theory,which leadership style is Vu using?

A)Democratic
B)Autocratic
C)Situational
D)Laissez-faire
E)Functional

Question 14

Alexander uses power and authority to strictly control the direction and outcome of his group's work on the next waste water management system for the town.What type of leader is Alexander?

A)Autocratic leader
B)Diplomatic leader
C)Democratic leader
D)Laissez-faire leader
E)Independent leader

Question 15

Your group has chosen Madeleine as its leader because she has demonstrated strong organizational and problem-solving skills as well as a talent for motivating members and resolving conflict.What type of power does Madeleine have?

A)Referent power
B)Coercive power
C)Informational power
D)Legitimate power
E)Persuasive power

Question 16

Which of the following items describes the concept of leadership as defined in the text?

A)The ability to ensure that a job gets done by a group and that it meets the standards set by a group or organization
B)The ability to make strategic decision,communicate effectively,and mobilize groups members to achieve a shared goal
C)The ability to inform,reward,inspire,motivate,organize,and persuade group members.
D)The ability to improve the performance of a group or organization by clearly defining agreed upon objectives and providing the instructions and means to achieve the objectives.
E)The ability to plan,organize,staff,coordinate,and control the means of achieving a group or organizational goal

Question 17

As chairperson of the PTA's election committee,Vicky believes in practicing social equality..She shares decision making with the group.According to Styles Leadership Theory,which leadership style is Vicky using?

A)Democratic
B)Autocratic
C)Situational
D)Laissez-faire
E)Functional

Question 18

The Center for Business Ethics at Bentley College poses all of the following questions to help leaders decide whether their behavior is ethical EXCEPT

A)"Do you cleverly influence group members to agree with you and your plans?"
B)"Are you fair when dealing with group members?"
C)"Do you conform to universally accepted principles of what is right?"
D)"Do your decisions or actions 'smell' suspicious or bad?"
E)"Do you try to do the greatest good for the greatest number of people?"

Question 19

Laissez-faire leaders

A)let the group take charge of decisions and actions.
B)are always counterproductive.
C)make many of the group's decisions.
D)do not expect followers to obey orders.
E)generate a climate of open communication.

Question 20

At the end of every month,a sales manager offers a cash bonus to the most successful salesperson.What type of power is this leader using?

A)Informational power
B)Coercive power
C)Reward power
D)Legitimate power
E)Expert power

Question 21

Fred Fiedler's Contingency Model of Leadership Effectiveness claims that relationship-motivated leaders are more likely to

A)be efficient and assertive.
B)confront disruptive behavior by members.
C)do the work of other members because they are dissatisfied with the quality of their work.
D)do the work of other members because they are dissatisfied with the quantity of their work.
E)do the work of others as a way of avoiding asking them to do more.

Question 22

According to the Hersey-Blanchard Situational Leadership Model,an effective leader should _______ when group members are able,willing,and confident.

A)tell
B)sell
C)participate
D)delegate
E)tell and sell

Question 23

Modeling leadership behavior in the 5M Model of Leadership Effectiveness includes all of the following strategies EXCEPT

A)publicly championing your group and its goals.
B)behaving consistently and assertively.
C)maintaining control at all times.
D)praising group members to others outside the group.
E)demonstrating competence and trustworthiness.

Question 24

According to Fiedler's Contingency Model of Leadership Effectiveness,which of the following situations is the best match for a relationship-motivated leader?

A)There are good leader-member relationships,a clear task,and a lot of power.
B)There are poor leader-member relationships,an unclear task,and little power.
C)There are good leader-member relationships,a moderately clear task,and no legitimate power.
D)There are moderately good leader-member relationships,a moderately clear task,and a moderate amount of power.
E)There are poor leader-good member relationships,a general task,and some power.

Question 25

When you assume a leadership position,you must accept the fact that some of your decisions will be unpopular,and some may even be wrong.Which of the following strategies can help you intervene and make a decision when one is needed?

A)Demonstrate the value of adhering to constructive group norms,challenging nonproductive norms,and assuming essential group roles.
B)After listening to members' opinions,arguments,and suggestion,explain your decision-making criteria for making a particular decision.
C)Seek member commitment to the group's common goal; help solve interpersonal and substantive problems.
D)Organize and fully prepare for group meetings and intervene to improve group performance.
E)Encourage and invite other group members to assume leadership responsibilities and make sure they know you are there if they need help.

Question 26

Raphael has been assigned the leadership task of managing an office in which most of the employees are young or new to the company.He decides that when problems or setbacks occur,he will not blame the group or its members.Instead,he will use the situation as a teachable moment and make sure members accept personal responsibility for a problem and its consequences.He will also look for situations in which group members can assume leadership responsibilities.Which of the following leadership functions in the 5M Model of Leadership Effectiveness does Raphael's behavior exemplify?

A)Modeling leadership behavior
B)Motivating members
C)Managing group process
D)Making decisions
E)Mentoring members

Question 27

Which of the following leadership theories relies on a leader's personal energy,persuasiveness,and integrity means of inspiring group members,embracing change,and achieving vision-based goals?

A)Servant leadership
B)Charismatic leadership
C)Transformational leadership
D)Functional leadership
E)Mindful leadership

Question 28

The 5M Model of Leadership Effectiveness focuses on all of the following interdependent leadership functions EXCEPT

A)making decisions.
B)mediating conflict.
C)managing group process.
D)mentoring members.
E)modeling leadership behavior.

Question 29

Research verifies all of the following conclusions about women and leadership EXCEPT

A)women are less likely to be preselected as leaders.
B)the same leadership behavior is often evaluated more positively when attributed to a male than a female.
C)women who act "ladylike" are viewed as much more effective than women who behave like strong male leaders.
D)women leaders who behave like male leaders are often perceived as unfeminine.
E)there is only a slight different in the ways in which men and women lead groups.

Question 30

Which theory of leadership explains how leaders can become more effective once they have carefully analyzed themselves,their groups,and the circumstances in which they must lead?

A)Trait theory
B)Style theory
C)Situational theory
D)Functional theory
E)Transformational theory

Question 31

Being a leader and leadership mean the same thing..

Question 32

Jim Collins,author of Good to Great,claims that unless you are willing to keep your ego in check for the sake of the group,you won't be an effective leader.In other words,you must seek a balance between

A)task and maintenance functions.
B)professional will and personal humility.
C)mentoring members and making decisions.
D)autocratic and democratic leadership.
E)managing and leading.

Question 33

As the group's leader,Grace makes sure everyone in her group is committed to the group's common goal.She also helps solve interpersonal problems and conflicts,recognizing outstanding group work.Which of the following leadership functions in the 5M Model of Leadership Effectiveness does Grace's behavior exemplify?

A)Modeling leadership behavior
B)Motivating members
C)Managing group process
D)Making decisions
E)Mentoring members

Question 34

Fred Fiedler's Contingency Model of Leadership Effectiveness contends that the three important dimensions in every leadership situation are

A)leader-member relations,task structure,and the leader's amount of power and control.
B)the leader's style,the leadership situation,and the leader's character.
C)the leader's charisma,vision,and creativity.
D)the leader's ability to model leadership behavior,to motivate group members,and to make decisions.
E)the leader's use of autocratic,democratic,and laissez-faire styles.

Question 35

Whereas managers generally focus on effectiveness,leaders are more concerned with efficiency..

Question 36

Group rarely succeed without leaders..

Question 37

According to the Hersey-Blanchard Situational Leadership Model,as a group's readiness increases,leaders should move through four different leadership behaviors.Which answer depicts the order in which these behaviors usually occur?

A)Tell,sell,participate,delegate
B)Participate,delegate,tell,sell
C)Sell,participate,tell,delegate
D)Delegate,participate,sell,tell
E)Tell,delegate,sell,participate

Question 38

Your text defines cultural synergy as "a leadership goal and approach that brings culturally diverse members together to create a more productive and supportive communication climate based on the combined strengths,perspectives,and skills of members." Accordingly,which is the first step in the four-step method of achieving cultural synergy that begins the process of helping both the leader and members form a stronger and more collaborative group?

A)Identify the cultural assumptions held by a few or all group members.
B)Identify any intercultural problems among a few or all group members.
C)Ask questions that encourage group members to apply the thinking styles and distinctive skills of their culture to group tasks.
D)Discuss how cultural similarities and differences help explain why group members think and act as they do.
E)Use cultural diversity as a resource that fosters cultural synergy.

Question 39

If "task-motivated" describes your leadership style,Fiedler's Contingency Model of Leadership Effectiveness predicts that you will be least successful when

A)the group's task is highly structured.
B)there are poor leader-member relationships.
C)you have a great deal of reward,coercive,and legitimate power.
D)you have no power.
E)you have a moderate degree of power and task structure.

Question 40

What is the name of the phenomenon is which women are more likely to rise to positions of organization leadership in times of crisis,and men are more likely to be given or take over those positions in prosperous times?

A)The Glass Ceiling
B)The Glass Cliff
C)The Mirror Model
D)The Poisoned Bottle
E)The Poisoned Pen

Question 41

If you want to become the leader of a group,you should talk first and more often than other members..

Question 42

Emergent leaders are more effective than designated leaders..

Question 43

Legitimate power is role model power-the ability to influence that arises when one person admires another..

Question 44

Reliability,decency,respectfulness,and trustworthiness are all hallmarks of leadership integrity..

Question 45

Effective leaders should not use coercive power,because it is detrimental to group productivity..

Question 46

Autocratic leaders may be effective during a serious crisis when there's not enough time to hold a group discussion..

Question 47

According to the Center for Business Ethics,an ethical leader would bypass a competent person in order to promote a less competent relative or close friend..

Question 48

Reward power works best in groups in which the leader controls something that members value..

Question 49

Bennis and Nanus claim that power is the quality without which leaders cannot lead..

Question 50

Traits Leadership Theory assumes that leaders are made,not born..

Question 51

Coercive power can be effective when group members are aware of the leader's expectations and are warned in advance about the penalties for failing to comply..

Question 52

A designated leader is selected by group members or by an outside authority..

Question 53

According to researchers,reward,legitimate,and coercive power are less effective than referent and expert power...False.False.False.False

Question 54

When someone from within a group is appointed or elected as its leader,the new leader should openly discuss leadership roles and seek members' help in resolving potential problems..

Question 55

In mature and highly productive groups,a laissez-faire leader may be a good match for the group..

Question 56

Without integrity,leadership can become an ego trip-or,even worse,a power trip..

Question 57

Laissez-faire leaders may have power,but they hesitate to exert their influence on group members and group work..

Question 58

Position power includes reward and coercive power whereas personal leadership power includes legitimate and informational power..

Question 59

According to Styles Leadership Theory,the democratic leadership style is always best..

Question 60

Followership is more highly valued in collectivist cultures than in more individualistic cultures..

Question 61

According to Hersey and Blanchard's Situational Leadership Model,a leader should tell a group what to do and closely supervise its work when members are able but not unwilling or insecure..

Question 62

Leaders in almost all world cultures are motivated by a desire for personal achievement and high status..

Question 63

According to the 5M Model of Leadership Effectiveness,effective leaders explain the rationale or reasons for the decisions they make..

Question 64

As the leader of his group,Sean's leadership goal is to serve the needs of followers by motivating them to collaborate with one another in pursuit of a common goal.Sean is demonstrating the focus of a Servant Leader..

Question 65

Functional leadership theory focuses on what a leader does as a measure of effectiveness..

Question 66

According to Fiedler's Contingency Model of Leadership Effectiveness,task-motivated leaders gain satisfaction from completing a task even if the cost is bad feelings between the leader and group members..

Question 67

According to Hersey and Blanchard,"member readiness" refers to the extent to which members are willing and able to work together..

Question 68

Multiple leaders are the exception rather than the rule in virtual teams..

Question 69

U.S.Women in the 21st century are more likely than men to be preselected as leaders..

Question 70

The 5M Model of Leadership Effectiveness divides leadership tasks into five interdependent leadership functions: (1)Model leadership behavior; (2)Motivate members; (3)Manage the group process; (4)Make decisions; and (5)Mentor members..

Question 71

Research indicates there are only slight differences in the behavior and style of male and female leaders..

Question 72

The class cliff describes a seemingly invisible barrier that prevents women from moving up into senior management and leadership positions..

Question 73

Fiedler's Contingency Model of Leadership Effectiveness claims that there are two important dimensions to every leadership situation: the level of leader charisma and the level of leader power..

Question 74

In his book,Good to Great,Jim Collins claims that effective leaders act modestly,do not boast,and shun public glorification..

Question 75

Charismatic leaders often possess referent power,expert power,and the ability to get members excited and highly involved in the task..

Question 76

In the 5M Model of Leadership Effectiveness,leaders manage group process by organizing and fully preparing for group meetings and work sessions..

Question 77

According to Fiedler's Contingency Model of Leadership Effectiveness,relationship-motivated leaders perform best in extremes-such as when the situation is highly controlled or when it is almost out of control..

Question 78

Hersey and Blanchard's selling stage of leadership is similar to Tuckman's storming stage of group development..