Deck 4: Listening in Interpersonal Communication

Question 1

According to Deborah Tannen in "You Just Don't Understand: Men and Women in Conversation," which statement is true about gender and listening behavior?

A) Men and women listen in the same way.
B) Women listen less to men than men listen to women.
C) Men ask more argumentative questions than women do.
D) The differences represent negative motives on the part of both men and women.

Answer 1

C

Question 2

Ron told Kaye, "As a teacher, I have a unique perspective on this issue." In referring to his special qualifications to speak on a topic, Ron was using ____________.

A) credentialing.
B) a cognitive disclaimer.
C) hedging.
D) a testimonial.

Answer 2

A

Question 3

To _____________________, is to state in your own words what you think the speaker means and feels.

A) back-channel
B) give feedback
C) paraphrase
D) empathize

Answer 3

C

Question 4

Which of the following is NOT a general purpose of listening?

A) listening to learn
B) listening to help
C) listening to work
D) listening to influence

Question 5

At _____________________ stage, you distinguish facts from opinions, and identify any biases the speaker might have.

A) receiving
B) evaluating
C) understanding
D) organization

Question 6

In the sentence, "I might be mistaken, but I think you are putting that together incorrectly", "I might be mistaken" is an example of a(n)

A) credentialing.
B) hedging.
C) appeal for the suspense of judgment.
D) sin license.

Question 7

Which of the following is NOT a technique of active listening?

A) using "solution messages," which help the speaker by giving advice
B) paraphrasing the speaker's meaning
C) asking questions
D) expressing understanding of the speaker's feelings

Question 8

Which of the following is NOT true about listening?

A) Effective listeners are more likely to emerge as leaders in their field.
B) The medical establishment has introduced the practice of "narrative medicine" to reduce malpractice claims.
C) Listening can communicate power.
D) Speaking is more important than listening.

Question 9

In adjusting your nonjudgmental and critical listening, focus on all of the following guidelines EXCEPT

A) filter out difficult messages.
B) keep an open mind.
C) recognize your own biases.
D) avoid uncritical listening when evaluations and judgments are called for.

Question 10

In adjusting your empathic and objective listening focus, keep all of the following recommendations in mind EXCEPT

A) listen fairly with both friends and foes.
B) engage in "offensive listening."
C) punctuate events from the speaker's perspective.
D) seek to understand thoughts and feelings.

Question 11

When you want your listeners to receive your message fairly and without prejudice, especially when you anticipate a negative response, you should use

A) paraphrasing.
B) empathy.
C) disclaimers.
D) tag questions.

Question 12

At the receiving stage of listening, you should try to

A) analyze distractions.
B) evaluate the message.
C) ask questions as soon as they occur to you.
D) focus your attention on what is said and what is not said.

Question 13

At the understanding stage of listening, you should try to

A) judge the speaker's message before he or she stops speaking.
B) anticipate what the speaker will say next.
C) ask questions for clarification.
D) ignore biases or prejudices of the speaker.

Question 14

Tim told Brian to join his fraternity because all the men on campus are joining is an example of a(n) _____________ reasoning fallacy.

A) resocialization
B) testimonial
C) agenda setting
D) bandwagon

Question 15

Which of the following is the correct order of the stages of listening?

A) receiving, understanding, remembering, evaluating, and responding
B) receiving, evaluating, understanding, remembering, and responding
C) receiving, understanding, evaluating, remembering, and responding
D) receiving, evaluating, remembering, understanding, and responding

Question 16

All of the following are implications of the listening model presented in your textbook EXCEPT

A) you perform each stage of the listening process serially, that is, one at a time.
B) listening is never perfect; the goal is to reduce obstacles the best you can.
C) how you listen should vary according to the situation.
D) listening involves a collection of skills, including attention and concentration.

Question 17

checking how accurately you have understood what the speaker said and meant.

Question 18

Which of the following is NOT helpful when speaking to someone who has impaired hearing?

A) using nonverbal cues
B) avoiding terms like "hear," "listen," or "music"
C) talking to the person, himself or herself, not a third party
D) phrasing ideas in different ways

Question 19

In the listening process, in which stage do you recall and retain what's been said?

A) receiving
B) understanding
C) remembering
D) evaluating

Question 20

In the remembering state of listening, you should avoid

A) repeating names and key concepts to yourself or, if appropriate, aloud.
B) identifying the central ideas and the major support advanced.
C) summarizing the message in a more easily retained form, but be careful not to ignore crucial details or qualifications.
D) none of the above

Question 21

Jose remembered his "to do" list by grouping the tasks into categories. This is an example of

A) chunking.
B) scripts.
C) clustering.
D) subdivision.

Question 22

Which of the following is NOT true in relation to women and listening?

A) Women listen more than men.
B) Women give more listening cues than men do.
C) Women ask more supportive questions than men do.
D) Women give less direct eye contact than men do.

Question 23

Which of the following is NOT an example of supporting a speaker?

A) Commenting on a friend's Facebook post or photo.
B) Nodding while you are listening to someone.
C) Offering solutions to his or her problems.
D) Saying phrases such as "I see" while you are listening to someone

Question 24

Memory is best characterized as

A) retroactive.
B) reconstructive.
C) reproductive.
D) objective.

Question 25

Listening is a passive process.

Question 26

Avoid shouting when talking to someone with a hearing impairment.

Question 27

Men display the following behaviors EXCEPT:

A) playing up expertise while talking.
B) giving more listening cues than women.
C) being argumentative while listening.
D) using less eye contact than women.

Question 28

Listening and hearing are the same thing.

Question 29

Taresa was using ____________ when she made comments such as "I see", "uh-huh," and "yes" during her conversation with Derrick.

A) hedging.
B) credentialing
C) back-channeling cues
D) paraphrasing

Question 30

Katherine listens to her friend Lenora and helps her clarify her feelings about an issue. This is an example of the how listening can be used to

A) influence.
B) help.
C) learn.
D) relate.

Question 31

When combined with empathic listening, _____________ listening is the most effective mode for a salesperson.

A) active
B) depth
C) critical
D) objective

Question 32

In _____________________ listening, you attempt to feel as the speaker feels.

A) subjective
B) empathic
C) nonjudgmental
D) active

Question 33

Which of the following is NOT true in regard to culture and listening?

A) Display rules are consistent across cultures.
B) Translations between languages can cause problems.
C) People in the U.S. give more direct feedback than the Japanese do.
D) Accents can serve as listening barriers.

Question 34

Which of the following is NOT a guideline for overcoming listening barriers?

A) Rehearse your response to the speaker's message.
B) Don't assume you know what will be said.
C) Reduce physical and mental distractions.
D) Avoid closed-mindedness.

Question 35

Disclaimers can get you in trouble if you use them too often.

Question 36

In order, the speaking process includes the following stages: receiving, understanding, evaluating, responding, and remembering.

Question 37

All of the following are suggestions for depth listening EXCEPT

A) Be sure to indicate different levels of meaning.
B) Focus on both verbal and nonverbal message.
C) Listen for both content and relational messages.
D) Look for the hidden meanings instead of the literal one.

Question 38

Nancy bought a pasta maker in part because she liked the spokesperson on the infomercial. This is an example of the fallacy of

A) credibility.
B) testimonial.
C) bandwagon.
D) influence.

Question 39

Bigname claims that Product X is the best product in the world. Because of his statement, everyone buys Product X. This is an example of a(n) ___________ fallacy.

A) attack.
B) bandwagon.
C) testimonial.
D) crusade.

Question 40

Which of the following is NOT a guideline for listening in the classroom?

A) Take notes in outline form.
B) Pay special attention to the introduction.
C) Avoid both mental and physical distractions.
D) Pay attention to the material you think is relevant.

Question 41

It is always appropriate to demonstrate polite listening.

Question 42

The existence of "false memory syndrome" has been debunked.

Question 43

What listening differences have you noticed with your family and friends that could be attributed to gender? Give examples and suggest ways to increase listening effectiveness.

Question 44

It's easy to tell where one listening stage ends and another begins.

Question 45

When responding, it is important to use "you language" instead of "I language."

Question 46

Which two listening barriers do you experience the most and how can you reduce these barriers?

Question 47

It is a good idea to rehearse your responses while someone is speaking.

Question 48

After some initial fear and uncertainty reduction, Pat is thoroughly enjoying intercultural travel. However, it's difficult to understand some of the cultural practices of the host country. Help Pat cope by defining active listening, and explain the techniques or guidelines for practicing it.

Question 49

Active listening is one of the most important communication skills you can learn.

Question 50

In the receiving stage, people try to decipher the emotional tone of the message.

Question 51

To sympathize with others is to feel with them, to see the world as they see it, to feel what they feel.

Question 52

When overcoming listening barriers, it is important to focus on all the details of the message.

Question 53

Asking questions is an important part of active listening.

Question 54

What are the stages in the listening process. Explain each step, and give examples.

Question 55

In conversation, a woman is more apt than a man to give lots of listening cues, such as interjecting "yeah" or "uh-huh," nodding in agreement, and smiling.

Question 56

Listening does NOT have a power dimension

Question 57

It is more effective for students to take notes in paragraph form than in outline form.

Question 58

A critical listener would see testimonials and name-calling strategies as credible and effective.

Question 59

Identify the five purposes of listening. For each, give an example of why you listen in your life. For what purposes do you listen well, and for what purposes could you improve? Cite examples where appropriate.

Question 60

You look for fallacies in reasoning during the evaluating stage of listening.

Question 61

What listening barriers do you find yourself encountering in this class? Pick two and discuss what they are as well as how to overcome them.