Deck 11: Interpersonal Conflict and Conflict Management

Question 1

Of the following, which is NOT a negative effect of conflict?

A) depletion of energy
B) increased negative regard for the opponent
C) insight into the self
D) closing off of self from the other person

Answer 1

C

Question 2

Which of the following is the most common source of conflict for couples?

A) social issues, such as parents and politics
B) personal flaw issues, such as drinking or personal grooming
C) intimacy issues, such as love and sex
D) distrust issues, such as previous lovers and lying

Answer 2

C

Question 3

This style of conflict management represents great concern for your own needs and desires and little concern for the needs and desires of others.

A) competing
B) avoiding
C) accommodating
D) collaborating

Answer 3

A

Question 4

Which is the ideal style of conflict?

A) competing
B) avoiding
C) accommodating
D) collaborating

Question 5

Which of the following is TRUE about conflict?

A) If two people engage in relationship conflict, it means their relationship is unhealthy.
B) Conflict hurts an interpersonal relationship.
C) Conflict is bad because it reveals our negative selves.
D) It is not so much the conflict that creates the problem as the way in which you approach and deal with the conflict.

Question 6

Which of the following is NOT true in regard to online conflict?

A) Online conflict often centers on the violation of Internet courtesy.
B) The same conflicts that arise in face-to-face conflict can happen in online conflict.
C) Online conflict is usually more positive than face-to-face conflict.
D) It can range from posting irrelevant messages to trolling.

Question 7

_____________________ conflict centers on facts-objects, events, and persons in the world usually external to the people involved in the conflict.

A) Content
B) Relationship
C) Factual
D) Inferential

Question 8

Refusing to discuss the conflict and listen to the other person's point of view is a form of

A) nonnegotiation.
B) gunnysacking.
C) force.
D) silencers.

Question 9

When Linda and Karen argue, Linda usually starts crying and claims she feels sick. What unproductive strategy is Linda using?

A) blame
B) gunnysacking
C) hitting below the belt
D) silencers

Question 10

Whenever, he engages in conflict, Terrill starts yelling, which prevent his partner from constructively responding. This is an example of the use of (a)

A) gunnysacking.
B) silencer.
C) beltlining.
D) catastrophizing.

Question 11

Which of the following is NOT a difference between argumentativeness and verbal aggressiveness?

A) Argumentativeness is constructive while aggressiveness is destructive.
B) Verbal aggressiveness may lead to violence while argumentativeness may prevent it.
C) Argumentativeness increases the user's credibility while aggressiveness reduces it.
D) Aggressiveness increases the user's power of persuasion while argumentativeness decreases it.

Question 12

What type of conflict is concerned with such issues as who is in charge, the equality in a primary relationship, and who has the right to set rules of behavior?

A) content
B) extrinsic
C) relationship
D) intrinsic

Question 13

A complete definition of conflict includes

A) interdependent people.
B) mutual awareness of incompatible goals.
C) perception that the other person is interfering with the attainment of their own goal.
D) all of the above.

Question 14

Eula is willing to speak up when she feels like she has a point to make and is defending a cause she believes in. Eula will score high on

A) argumentativeness.
B) assertiveness.
C) aggressiveness.
D) extroversion.

Question 15

Which of the following is NOT one of the top issues couples fight about?

A) distrust
B) money
C) personal flaws
D) power issues

Question 16

When Sue and Chris argue, Sue's all-too-frequent strategy is to bring up all of Chris's previous failures and indiscretions. Sue's behavior is best described as

A) face-detracting.
B) silencers.
C) gunnysacking.
D) blame.

Question 17

Which of the following is the most common cause of workplace conflict?

A) executive responsibility and coordination
B) grapevine rumors
C) allocation of resources
D) personality clashes

Question 18

Which "hat" asks you to become a devil's advocate when trying to solve a conflict?

A) the negative argument hat
B) the fact hat
C) the control of thinking hat
D) the central negative hat

Question 19

Which of the following is FALSE?

A) Cultures agree on the extent of behavior to which they label "abuse" in relationships.
B) Culture influences conflict.
C) Cultures differ in how they define and evaluate a conflict strategy.
D) Culture influences the topics people fight about as well as what is considered appropriate and inappropriate ways of dealing with conflict.

Question 20

Physical flight, falling asleep, or just mentally withdrawing are all examples of

A) avoidance.
B) redefinition.
C) empathy.
D) gunnysacking.

Question 21

_____________________ is a quality to be cultivated, rather than avoided.

A) Verbal aggressiveness
B) Passive aggressiveness
C) Beltlining
D) Argumentativeness

Question 22

Conflict takes place between two independent people.

Question 23

Anna is against the idea of putting her mother in a nursing home so she changes the subject when her brother brings it up. This is an example of the ______________ conflict style.

A) accommodating
B) competing
C) avoiding
D) compromising

Question 24

Which of the following is NOT a suggestion for cultivating argumentativeness?

A) Treat disagreements as objectively as possible.
B) Avoid attacking the other person.
C) Reaffirm the other person's sense of competence.
D) If the argument is unproductive, use a silencer.

Question 25

_______________________ hat focuses attention on the emotional responses to the problem.

A) Fact
B) Feeling
C) Negative
D) Positive benefits

Question 26

Conflict is a sign of a troubled relationship.

Question 27

You can avoid interpersonal conflict if you communicate effectively.

Question 28

Devauris really didn't want to take on another shift Saturday, but he didn't want to make waves with his supervisor, so he said yes. This is an example of the ____________ conflict style.

A) accommodating
B) avoiding
C) collaborating
D) compromising

Question 29

Which of the following is NOT a principle of conflict?

A) Conflict is inevitable.
B) Conflict can have negative and positive effects.
C) Conflict can focus on content and/or relationship issues.
D) Conflict is avoidable with effective communication.

Question 30

Which of the following is NOT a way to communicate equality when dealing with conflict?

A) avoid interrupting
B) stress your own opinions first
C) recognize cultural differences
D) make requests and avoid demands

Question 31

______________________ is an unproductive conflict strategy in which one person tries to win an argument by inflicting psychological pain.

A) Face-detracting
B) Verbal argumentativeness
C) Verbal aggressiveness
D) Force

Question 32

_____________________ hat asks that you look at the upside.

A) Fact
B) Feeling
C) Negative
D) Positive benefits

Question 33

This "hat" helps you analyze what you're doing.

A) the control of thinking hat
B) the creative new idea hat
C) the fact hat
D) the positive benefits hat

Question 34

Research shows that men are more likely to withdraw from a conflict situation than women.

Question 35

Conflict can lead to increased negative feelings.

Question 36

Which of the following is an example of a relationship conflict?

A) Since he moved back home, Allan doesn't think he should have to go by his parents rules although his parents think, "It's our house so it's our rules."
B) Barrett is angry because he thought he should have been given longer to take his exam.
C) Elizabeth and Arnold disagree over which new car to buy.
D) Stephen believes the best way to make out the work schedule is by seniority while his supervisor uses a rotating schedule.

Question 37

The most common type of verbal aggressiveness is

A) teasing.
B) threatening.
C) character attack.
D) cursing.

Question 38

Statements that include "should" or "ought to" should be avoided when communicating. This idea conveys the interpersonal skill of

A) equality.
B) avoidance.
C) tolerance.
D) argumentativeness.

Question 39

Marie and Stephen were trying to decide which movie to go to-the new James Bond film or the new horror flick. They decide to go to the Bond film tonight and see the horror film next week. This is an example of

A) competing.
B) avoiding.
C) accommodating
D) compromising.

Question 40

_______________________ techniques involve helping the other person to maintain a positive image.

A) Face-detracting
B) Face-enhancing
C) Avoidance
D) Gunnysacking

Question 41

Empathy refers to an attitude or approach that treats each person as an important and vital contributor to the interaction.

Question 42

Richard gives in to his girlfriend when they fight just to keep the peace in the relationship. He is engaging in the compromising style of conflict management.

Question 43

Research shows that only about 20 percent of married and single couples experience violence in their relationships.

Question 44

Bob views conflicts with his wife as "win/lose" situations. This is indicative of the authoritarian style of conflict management.

Question 45

Beth and Ricky have been arguing over what type of wedding to plan. Ricky wants a large, traditional wedding, while Beth prefers an intimate gathering of a few family members and friends. Using the conflict management stages presented in Chapter 12, explain the process they can follow to help resolve their conflict.

Question 46

Conflict forces you to examine a problem and work toward a potential solution.

Question 47

You want to spend Christmas at home this year while your partner wants to spend it with his or her parents 500 miles away. Using the five conflict styles, describe different ways to manage this conflict. Which one do you think is the most productive?

Question 48

The United States is getting more and more diverse every year. Consequently, differences and misunderstandings can arise because of differences in the perception of conflict and conflict management strategies. Discuss two differences in conflict that are due to culture, giving examples to support your points.

Question 49

Conflict can have both positive and negative effects. Discuss two positive and two negative effects of conflict, based on the book and your personal experiences.

Question 50

Aggressiveness is constructive, while argumentativeness is destructive.

Question 51

Crying is an example of beltlining.

Question 52

In the first stage of conflict management you should examine possible solutions.

Question 53

When you say something to someone that you know will really hurt them, you are engaging in beltlining.

Question 54

Hammering away at your own point of view until the other person gives in is called gunnysacking.

Question 55

Conflict styles are influenced by personality, family history as well as emotional state.

Question 56

The "control of thinking hat" helps you take control of the conflict from the other person.

Question 57

The first step in managing conflict is to define the conflict.

Question 58

Andrea is confused about the difference between argumentativeness and verbal aggressiveness. Her perception has always been that being argumentative was negative. Explain the difference between the two concepts and how argumentativeness is a positive trait.

Question 59

Argumentativeness is the same as aggressiveness.

Question 60

In Asian and Hispanic cultures, the fear of losing face may keep people from reporting abuse.