Deck 5: Listening and Responding

Question 1

Which stage of listening involves making sense out of what you hear by relating it to your past experiences and knowledge?

A) Selecting
B) Attending
C) Understanding
D) Responding

Answer 1

C

Question 2

Listening involves the processes of:

A) being aware, rejecting, decoding, remembering, reacting.
B) selecting, attending, understanding, remembering, responding.
C) selecting, acknowledging, comprehending.
D) attending, sorting, interpreting, filtering, rehearsing.

Answer 2

B

Question 3

Hearing is a ____ process.

A) sociophysical
B) psychological
C) psychosocial
D) physiological

Answer 3

D

Question 4

Karl felt lost in his astrophysics class. Although he wrote down everything his instructor said, the terminology was totally new to him. None of the concepts related to anything he had ever experienced before. In addition, much of the instruction was based on equations and symbols that he didn't recognize. Which listening stage is Karl having trouble with?

A) Selecting
B) Attending
C) Understanding
D) Responding

Question 5

Even though the room was very noisy, Collette focused on what the teacher was saying. Which stage of listening is Collette demonstrating?

A) Selecting
B) Attending
C) Understanding
D) Responding

Question 6

Brian told Pete that he could not recall the date of the upcoming exam. Brian is not using the last part of the listening process, which is called _____.

A) remembering
B) selecting
C) attending
D) understanding

Question 7

Which of the following is NOT one of the listening barriers associated with information-processing?

A) Positive silence
B) Processing rate
C) Information overload
D) Receiver apprehension

Question 8

Don was working on his new job. When asking his boss for information, he noticed his boss's answers tended to ramble on and this made Don second guess what his boss was saying. This frustrated Don when all he wanted was information. Don's listening style would be described as _____.

A) Critical listening
B) Task-oriented
C) Relational listening
D) Analytical listening

Question 9

Rather than listen to what her mother was saying, Carson was more interested in thinking about the new video game his friend had told him about at school. This is an example of which of the following barriers to listening?

A) Self-focus
B) Emotional noise
C) Criticism
D) Processing rate

Question 10

Which of the following most accurately depicts the relationship between hearing and listening?

A) Hearing and listening are the same thing.
B) Listening is a physiological process; hearing is a conceptual activity.
C) Hearing is a physiological process; listening is the process to make sense of what we hear.
D) Listening and hearing are both passive activities.

Question 11

As Juan sat in his biology lab, the lab instructor was droning on about the techniques of vivisection. Rather than listen to the instructor, Juan kept thinking about the concert he was going to on the weekend. Which of the following stages of listening is Juan having the most trouble with?

A) Selecting
B) Attending
C) Remembering
D) Responding

Question 12

Timothy was watching a news program on the television when Emily entered the room and announced that dinner was ready. Timothy continued to watch the program, saying nothing to Emily. In this case, Timothy failed to_____.

A) respond
B) recall
C) understand
D) attend

Question 13

What is a recommendation found in the text for dealing with information overload?

A) Determine what information is urgent or not and attend to what is most urgent.
B) Become actively involved by asking questions.
C) Focus on the speaker's visual aids, usually vital information is summarized in the visual aids.
D) Write down everything the speaker is saying, so you can review it later.

Question 14

Keri really enjoys talking with people, learning how they feel about a topic, and sharing personal information. How would you describe Keri's listening style?

A) Critical listening
B) Task-oriented
C) Relational listening
D) Analytical listening

Question 15

Information processing rate can be a barrier to listening because

A) people are normally capable of processing information faster than most speakers speak.
B) people are hardly ever capable of processing information as fast as most speakers speak.
C) there is such a wide variety of processing abilities among people that no matter how fast or slow you speak, it will not be appropriate.
D) recent research shows that there is little connection between speaker rate and listening effectiveness.

Question 16

Which of the following is a useful strategy for combating self-focus?

A) Attend only to messages that you will find interesting.
B) Focus on your agenda in the listening situation.
C) Concentrate and stay focused on the message.
D) Listen intently without giving feedback.

Question 17

The stage of listening in which we maintain a sustained focus on a particular sound or message is _____.

A) selecting
B) recalling
C) decoding
D) attending

Question 18

Which of the following is a recommended strategy for dealing with emotional noise?

A) Focus primarily on the speaker's emotions.
B) Avoid expressing your emotions.
C) Use self-talk to manage your emotions.
D) Immediately respond to the listener with your own emotional response.

Question 19

Americans spend approximately 90% of their day communicating, and of that 90% what percent of the time do they spend listening?

A) 15%
B) 25%
C) 45%
D) 55%

Question 20

On his way to class, Isaac overheard his professor in the hallway discussing those "radical Bible thumpers" with a fellow professor. Isaac felt a personal sting and just couldn't get the sound of that phrase out of his mind. Later, while in the professor's class, he found that he was taking poor notes and really didn't understand the lecture for that day. Which of the following best describes the cause of Isaac's failure to listen in class?

A) Self-focus
B) Emotional noise
C) Information overload
D) Environmental noise

Question 21

The text suggests two strategies for focusing on nonverbal messages: (1) nonverbally communicate your interest in the other person and (2) attend to the ____.

A) context
B) noise
C) meta-message
D) emotions

Question 22

Which of the following statements is true of active listeners?

A) They are engaged in listening with their minds and their hearts.
B) They are constantly thinking of an appropriate response.
C) They do most of the talking.
D) They offer nonverbal feedback.

Question 23

David sees Joe and says, "Hey, Joe. I just don't know what to do. I've got a term paper in Johnson's class, a group project in marketing, my boss wants me to work overtime this week, and now Mary is after me to go visit her parents over the weekend." Which of the following would be an appropriate paraphrase of content to David's statement?

A) Well, obviously, you've got to decide on your priorities.
B) So, what are you going to do?
C) Mary wants you to meet her parents?
D) You sound like you have a lot of demands on your time, Dave.

Question 24

Karen expresses to her husband that she is frustrated by his lack of help with household chores. However, he does not seem to be listening because he has just returned home from work and is exhausted. This is an example of what type of barrier?

A) Selection barrier
B) Information-processing barrier
C) Context barrier
D) Attention barrier

Question 25

In their model for improving listening, your book authors suggest "Stop, Look, and Listen." The step, "Stop" refers to _____.

A) stop talking
B) stop being self-focused
C) stop moving around
D) stop processing

Question 26

Meta-communication is communication about _____.

A) paraphrasing
B) communication
C) empathy
D) triage

Question 27

When asked what she thought of the speaker, Trina said, "He was fine. I liked the speech." What suggestions for improving her responding skills should Trina try next time?

A) Be descriptive
B) Be brief
C) Be kind
D) Be ready

Question 28

Which listening skill involves paying attention to nonverbal messages such as the person's posture and body movement?

A) Stop
B) Look
C) Listen
D) Respond

Question 29

As Karen sat in the classroom, she could barely hear the professor over the hum of the huge ceiling fans. Which barrier to listening does this describe?

A) Self-focus
B) Feedback
C) Channel
D) Noise

Question 30

Max is attempting to listen to his friend on the phone while watching a baseball game on television. This example illustrates the information-processing barrier of _____.

A) receiver apprehension
B) shifting attention
C) processing rate
D) information overload

Question 31

Linda listens to her friend intently as he gives her directions to his house so she can attend a surprise party for a friend. She writes down every detail of what he says. Once she arrives at his house, she no longer employs such detailed listening. She can sit back and enjoy the conversation. Linda was able to change her way of listening because she was able to do which of the following?

A) Mentally summarize the message
B) Identify her listening goal
C) Link message details with the major idea of the message
D) Practice by listening to difficult material

Question 32

Your roommate has just returned from giving her speech. She is visibly upset and begins to criticize the instructor as an incompetent old fuddy-duddy. You sit patiently while she continues her tirade against the instructor's criticism of her performance. When she is done, you say, "It must be really frustrating to have something you worked so hard on evaluated so harshly." This response indicates you are listening for what purpose?

A) Enjoyment
B) Learning
C) Evaluation
D) Empathy

Question 33

Which type of communication occurs during the listening process when the listener guesses the speaker's needs and accommodates them so that the speaker does not have to say what he or she wants?

A) Meta
B) Anticipatory
C) Written
D) Verbal

Question 34

The fear of misunderstanding or misrepresenting messages spoken by other people is part of _____.

A) communication triage
B) emotional noise
C) receiver apprehension
D) social decentering

Question 35

When a person replies in a sarcastic tone, it modifies the meaning of the verbal message and is illustrating which of the following?

A) Received apprehension
B) Meta-communication
C) Empathy
D) Social decentering

Question 36

The process of social _____ involves stepping away from your own thoughts and attempting to experience the thoughts of others.

A) listening
B) orientation
C) paraphrasing
D) decentering

Question 37

A masculine listening style includes which of the following?

A) More likely to listen to new information to solve a problem
B) More likely to listen to new information to gain new understanding and new insights
C) Tends to use information to develop relationships with listening partners
D) Tends to identify individual facts and other isolated pieces of information

Question 38

Joshua called his uncle to get instructions for driving to the airport. It was important to him to know which highways to take, which terminal to go to, and where to park. Joshua's listening goal was to _____.

A) enjoy
B) learn
C) evaluate
D) empathize

Question 39

Roberto comes running into the house visibly agitated. Between Roberto's sobs, his dad picks out "bike," "sledgehammer," "Miguel," and "hate." After some coaxing, Roberto tells his dad that Miguel was kicked out of the game because he wasn't playing fair and later came back with a sledgehammer and hit his bike. His dad says, "You must have really been mad when he broke the rules and a little bit afraid when he hit your bike with the sledgehammer." Roberto replies, "Uh-huh." Which skill for responding with empathy is Roberto's father using?

A) Ask questions about the situation
B) Reflect content and feelings by paraphrasing
C) Select content that is important
D) Evaluate the emotions of the message

Question 40

One of the listening goals is to listen with empathy. The word empathy comes from a Greek word for _____.

A) agreement
B) dislike
C) quiet
D) passion

Question 41

Responding to messages is considered to be part of the listening process.

Question 42

Second guessing is typically associated with relational listeners.

Question 43

Analytical listeners like to hear the facts before reaching a conclusion.

Question 44

Listening to evaluate includes assessing the validity and reliability of the information one hears.

Question 45

People spend more time speaking than listening.

Question 46

You provide _____ support to someone when you listen with sensitivity and empathy and then follow up with messages of comfort or confirmation. This lets a person know that he or she is valued.

A) paralingual
B) nonverbal
C) physiological
D) social

Question 47

Observing nonverbal behaviors is an important part of listening.

Question 48

You should put your own thoughts aside during the preinteraction phase of listening.

Question 49

Receiver apprehension is being fearful of the misinterpretations that your listener will make when they decode your message.

Question 50

Attending occurs when we relate what we hear or see to our knowledge.

Question 51

Communication triage is the process of determining what information we are receiving is urgent and what information is not urgent.

Question 52

When we listen actively, we not only focus on what is being said, we maintain a good deal of direct eye contact.

Question 53

In the listening process, remembering and understanding are essentially the same process.

Question 54

Multitasking can be a barrier to effective listening.

Question 55

Listening is the physiological process of decoding sounds.

Question 56

Studies show that most people have the capacity to process information four to ten times faster than the rate at which most people speak.

Question 57

Restating in your own words what you think the other person is saying is called_____.

A) communication triage
B) receiver apprehension
C) a meta-message
D) paraphrasing

Question 58

Attending to a message means to focus briefly on a part of a particular message.

Question 59

The selecting activity in the listening process is a matter of sorting through all the sounds that reach your ears.

Question 60

When we assign meaning to a message, we are in a stage of the listening process called understanding.

Question 61

The third of the five activities of listening is _____, in which we interpret information by relating it to our past experiences.

Question 62

Paraphrasing means repeating back to the other person exactly what they said word for word.

Question 63

Describe three strategies to improve the effectiveness and appropriateness of your responses.

Question 64

In the _____ aspect of the listening process, the listener recalls information.

Question 65

Discuss some strategies for dealing with emotional noise.

Question 66

Listening skills can be improved by linking the message details with the major idea of the message.

Question 67

What is the purpose of responding by paraphrasing?

Question 68

Asking appropriate questions is one of the methods given for listening with empathy.

Question 69

One of the four primary listening goals is to listen to enjoy.

Question 70

According to the textbook, it is up to the speaker to tell the listener what his or her listening goals should be.

Question 71

What are the four categories of listening goals? Give an example of each.

Question 72

Briefly discuss social decentering.

Question 73

Briefly describe some differences between listening and hearing.

Question 74

The first of the five activities of listening is _____, in which we focus on one sound as we sort through various sounds competing for our attention.

Question 75

In the listening process, after a listener selects a sound, he or she will_____ to it.

Question 76

Summarize three differences between the masculine and feminine listening styles discussed in your book.

Question 77

List and briefly define the five activities of listening as discussed in your book.

Question 78

Briefly explain the concept of anticipatory communication.

Question 79

Discuss how the barrier of time can impact effective listening.

Question 80

Discuss the three antidotes for self-focus suggested in your book.