Deck 4: Listening

Question 1

While hearing only requires physical ability, listening requires knowledge, skills, and

A) physiological ability.
B) psychological ability.
C) motivation.
D) interpretation.
E) attentiveness.

Answer 1

C

Question 2

Immediately after listening to a short talk, most of us cannot accurately report __________ percent of what was said.

A) 30
B) 40
C) 50
D) 60
E) 70

Answer 2

C

Question 3

Which of the following is a fundamental characteristic of active listeners?

A) They try to understand a speaker's meaning, emotions, and intentions.
B) They focus on the message and not on the speaker.
C) They interpret the message using their own frames of reference.
D) They assess the speaker's communication skills.
E) They determine the motive for the message.

Answer 3

A

Question 4

Which component of the HURIER listening model represents your ability to empathize with another person's message without judging?

A) hearing
B) understanding
C) interpreting
D) evaluating
E) responding

Question 5

On average, we spend approximately __________ of our communication time listening.

A) 5 to 10 percent
B) 10 to 20 percent
C) 20 to 35 percent
D) 40 to 70 percent
E) 60 to 80 percent

Question 6

__________ is the ability to restate what people say in a way that indicates you have understood what they mean.

A) Self-listening
B) Taking notes
C) Appreciative listening
D) Paraphrasing
E) Discriminative listening

Question 7

If you fail to listen for feelings, you may overlook the most important part of the message. What type of listening describes this component of the listening process?

A) analytical listening
B) empathic listening
C) comprehensive listening
D) appreciative listening
E) discriminative listening

Question 8

Which of the following questions would help you determine if you have a defensive listening habit?

A) Do you pay more attention to the way other people look or how they speak rather than what they say?
B) Do you fake attention or pretend to listen when your mind is elsewhere, you're bored, or you think it pleases the speaker?
C) Do you interrupt others while they're speaking?
D) If you don't like or agree with someone, do you avoid listening or look for faults in what that person says?
E) Do you feel threatened or humiliated by critical remarks from others?

Question 9

When Gretchen finished listening to a business proposal given by a colleague, she said, "I see two reasons why this proposal won't work." What listening component of the HURIER model does Gretchen's response represent?

A) hearing
B) understanding
C) interpreting
D) evaluating
E) responding

Question 10

Listening to ________________ is the ability to analyze and make a judgment about the validity of what someone says.

A) respond
B) evaluate
C) remember
D) hear
E) interpret

Question 11

Which of the following functions represents ineffective paraphrasing?

A) ensuring comprehension before evaluation
B) reassuring others that you want to understand them
C) helping others reach their own conclusions
D) providing a safe and supportive communication climate
E) describing something similar that happened to you

Question 12

One study found that effective listening skills are a significant factor in predicting a student's academic

A) past and future.
B) stability and effectiveness.
C) success and survival.
D) integrity and honesty.
E) interest and focus.

Question 13

The ability to store, retain, and recall information are the skills required when you are

A) listening to hear.
B) listening to understand.
C) listening to interpret.
D) listening to remember.
E) listening to repeat.

Question 14

What rule asks you to suspend your own needs and opinions to listen to someone else's?

A) The Effective Listening Rule
B) The Listening to Evaluate Rule
C) The Golden Listening Rule
D) The Golden Understanding Rule
E) The Empathic Listening Rule

Question 15

Which of the following is a positive listening habit?

A) analytical listening
B) selective listening
C) superficial listening
D) defensive listening
E) pseudolistening

Question 16

Listening to understand is also known as

A) analytical listening.
B) comprehensive listening.
C) stylistic listening.
D) critical listening.
E) empathetic listening.

Question 17

MARV, the four strategies for listening to remember, is an example of

A) repeating.
B) associating.
C) recall.
D) mnemonics.
E) visualize.

Question 18

Which of the following correctly identifies the six components in Brownell's HURIER listening model?

A) Helping, Understanding, Respecting, Interpreting, Evaluating, and Responding
B) Hearing, Understanding, Remembering, Interrupting, Excluding, and Responding
C) Hearing, Understanding, Remembering, Interpreting, Evaluating, and Responding
D) Hearing, Underestimating, Remembering, Inferring Evaluating, and Recalling
E) None of the above are correct.

Question 19

All of the following strategies can help you remember someone's name during and after your first conversation with that person except:

A) Pay undivided attention to the moment of introduction.
B) Use the person's name several times during the discussion.
C) Use your extra thought speed to think about how you want to respond to the person.
D) Repeat the person's name out loud when you hear it.
E) Think of someone you know or someone famous with the same name.

Question 20

If you are trying to understand what someone means, you should pay careful attention to both

A) sociological and psychological traits.
B) verbal and nonverbal messages.
C) interpretive and empathic behavior.
D) evaluative and nonverbal responses.
E) communicative and non-communicative messages.

Question 21

According to Ralph Nichols, the "father of listening research,"

A) "People feel flattered, important, and special when you remember their name."
B) "Effective paraphrasing requires mindful listening."
C) "The difference between the almost right word and the right word is really a large matter-'tis the difference between the lightning bug and the lightning."
D) "Words do not have meaning; people having meaning in words."
E) "We must always withhold evaluation until our comprehension is complete."

Question 22

Deborah Tannen offers an explanation for why it may seem that men don't listen to women. She claims that

A) most men are tired of listening to talkative women.
B) men don't listen as a way of establishing power and authority.
C) men aren't interested in listening empathically, regardless of the speaker.
D) many men don't show they are listening, whereas women do.
E) men focus on analytical listening rather than other forms of listening.

Question 23

Listeners from high-context cultures "listen" for meaning in your __________ and in who you are rather than in the words you say.

A) behavior
B) words
C) ideas
D) paraphrases
E) values

Question 24

Listening is our number one communication activity.

Question 25

When Nang asks Arla whether her back is still hurting her as much as it did last week, Arla winces as she shrugs her shoulder and says, "Hmm, I guess not." Nang concludes that Arla's back is just as bad as it was. What listening strategy is Nang using to reach this conclusion?

A) Use Your Extra Thought Speed
B) Listen for Feedback
C) Listen to Nonverbal Behavior
D) Listen Before You Leap
E) Minimize Distractions

Question 26

The officers of a community association have several strong listening styles. Their listening focuses on getting things done, as well as when and who should be responsible for different tasks. They show concern for one another and respond with "we" statements. They also set and meet their deadlines, in part, because they prefer short answers to long-winded explanations. According to Watson, Barker, and Weaver, which listening style is missing in this group of association officers?

A) action-oriented
B) time-oriented
C) people-oriented
D) content-oriented
E) structure-oriented

Question 27

A study of college students found that reading occupies 25 percent of their communication time, whereas listening occupies 35 percent of their communication time.

Question 28

In general, men are more likely to listen comprehensively and analytically, whereas women are more likely to listen

A) only comprehensively.
B) empathically.
C) empathically and appreciatively.
D) appreciatively and comprehensively.
E) only emotionally.

Question 29

Listening and hearing is the same thing.

Question 30

Brownell's HURIER Listening Model provides useful strategies for "listening" to online messages. Which HURIER Model function applies when online readers see emoticons, netlingo

Question 31

In the business world, many executives spend more than 60 percent of their workdays listening to others.

Question 32

Just as the feature film is about to start in the local movie theater, a large person sits down right in front of Will, even though the theatre isn't full. Will quickly moves to another seat in order to be able to see the film better. Which two listening strategies does Will's action represent?

A) Use Your Extra Thought Speed and Listen for Feedback
B) Listen for Feedback and Take Relevant Notes
C) Listen to Nonverbal Behavior and Listen Before You Leap
D) Listen to Nonverbal Behavior and Minimize Distractions
E) Listen Before You Leap and Minimize Distractions

Question 33

Listening is so basic that we often take it for granted.

Question 34

In some cultures other than those in the U.S., students are not expected or required to have a thesis statement upfront in their papers and presentations. The thesis is implied; it's up to the reader or listener to connect ideas, figure out the person's intentions, and discover the thesis. According to the section in your textbook about Listening to Cultures, what type of language would these other cultures be using?

A) group-responsible language
B) intrapersonal-responsible language
C) speaker-responsible language
D) listener-responsible language
E) message-responsible language

Question 35

Simon is a therapist who uses empathic listening during his sessions with clients. According to Bodie, Worthington, and Gearheart, what is Simon's listening style?

A) task listening
B) critical listening
C) relational listening
D) analytical listening
E) action listening

Question 36

Most people can think at __________ times the rate at which most people talk.

A) two to four
B) three to four
C) five to six
D) five to seven
E) seven

Question 37

Marguerite is a conscientious member of her work team. Her listening style, however, annoys some of the other members. She tends to be an impulsive decision maker who rarely weighs the pros and cons of her decisions. According to Watson, Barker, and Weaver, what is Marguerite's listening style?

A) action-orientated
B) time-oriented
C) people-oriented
D) content-oriented
E) structure-oriented

Question 38

You're attending your last class of the day and the classroom is too hot, the seat is uncomfortable, and the people in the hallway outside of the classroom are talking loudly. Which listening strategy offers the best advice for how to handle this situation?

A) Use Your Extra Thought Speed
B) Listen for Feedback
C) Listen to Nonverbal Behavior
D) Listen Before You Leap
E) Minimize Distractions

Question 39

Which of the following statements represents the best paraphrase of "if we don't get this job done on time, the boss will be furious"?

A) "Who cares? We're doing the right thing. Right?"
B) "Don't worry. As long as we stick together we'll be okay."
C) "You seem very worried about the boss's reaction to completing this project on schedule. Am I right?"
D) "You don't have any confidence in our group's ability. Do you?"
E) "How do you know the boss will be furious?"

Question 40

Someone who is not a conscientious listener would use their extra thought speed to do which of the following?

A) make sure they hear what someone says
B) determine the meaning of a message
C) plan how to confront the speaker
D) identify and summarize key ideas
E) analyze and evaluate arguments

Question 41

Generally, women are more likely to listen to the content of what is said, while men tend to focus on the relationship between the speaker and listener.

Question 42

Paraphrasing is a form of feedback-a listening check-that asks, "Am I right-is this what you mean?"

Question 43

Pseudolistening is often described as "fake" listening.

Question 44

The phrasing of an effective paraphrase has two critical components: remembering and evaluating.

Question 45

Empathic listening is "the pinnacle of listening."

Question 46

Listening to evaluate is the ability to analyze and make a judgment about the validity of what someone says.

Question 47

Differences in listening skills, experiences, gender, personality types, and cultural backgrounds affect each person's ability to listen.

Question 48

People from low-context cultures are more likely to "listen" to others by paying attention to the meaning of nonverbal behavior.

Question 49

The HURIER model of listening does not recognize that different listening skills become more or less important depending on both your purpose and the communication context.

Question 50

According to the HURIER model of listening, Listening to Evaluate describes whether you respond in a way that indicates you fully understand someone's meaning.

Question 51

English is a listener-responsible language.

Question 52

Listening to interpret focuses on your ability to empathize with another person's feelings.

Question 53

Listening to remember is also known as comprehensive listening.

Question 54

Effective paraphrasing requires mindful listening.

Question 55

Listening to hear is the ability to make clear distinctions among the sounds and words in a language.

Question 56

Generally, men are more likely to tune out things they can't solve, or wonder why they should even listen if there isn't a problem to solve.

Question 57

The Golden Listening Rule is: "Speak to others as you would have them speak to you."

Question 58

The HURIER model of listening "recognizes that you are constantly influenced by both internal and external factors that color your perceptions and subsequent interpretations."

Question 59

Although women use talk to establish status, men are more likely to use listening to empower others.

Question 60

Many men don't show they are listening, whereas women do.

Question 61

Gestures often express emotions that words cannot convey.

Question 62

In Watson, Barker, and Weaver's categories of listening styles, an action-oriented listener is mainly interested in facts, evidence, logic, and complex ideas than about another person's feelings.

Question 63

Conscientious listeners use their extra thought speed to enhance all types of listening.

Question 64

Another way to "listen before you leap" is to withhold your evaluation until your comprehension is complete.

Question 65

Explain the statement, "Although most of us can hear, we often fail to listen to what others say."

Question 66

Your textbook offers four suggestions for listening to remember: repeat, associate, visualize, and use mnemonics. Explain each of the suggestions and provide an example for each of them.

Question 67

A coworker or friend comes to you and says: "I'm really upset! The boss wants me to rewrite the project report. I worked on that thing for three weeks. It was twice as long as the report Joe wrote last year, but he got special recognition for doing a good job. That report was hard work and took a lot of my time. What does the boss want? Maybe I'm just dumb and a lousy writer." How would you paraphrase this statement? Explain why you've chosen this way to word your paraphrase.

Question 68

Provide two examples of when you or someone you know demonstrated poor listening habits, such as defensive listening, disruptive listening, pseudolistening, selective listening, and/or superficial listening. Explain why these were poor listening habits and how to minimize their use.

Question 69

Good listeners adjust their note-taking system to a speaker's style, or impose a note-taking pattern on disorganized content.

Question 70

In Watson, Barker, and Weaver's categories of listening styles, a time-oriented listener prefers well-organized interactions and listening in short, neat segments.

Question 71

Using your thought speed to evaluate evidence while someone is making a claim is a poor listening habit.

Question 72

Explain Brownell's HURIER Listening Model. In your answer, identify and define the six components and provide an example for each component.

Question 73

Why do many women complain that their male partners and male colleagues don't listen to them? How, in general, do women and men listen differently?

Question 74

Ralph Nichols notes that the quantity of notes taken increases their value to the note taker.

Question 75

Very often, another person's meaning is expressed through nonverbal behavior.

Question 76

Next to the words you say, your eyes are the primary source of information about you and the meaning of your spoken messages.

Question 77

If, when communicating online, you don't understand what someone means, use the listening strategy of paraphrasing to find out whether you understand what the other person means.

Question 78

Although most of us talk at about 125 to 150 words per minute, most of us can think at three to four times that rate.

Question 79

A classmate comes to you and says: "How on earth am I going to get an A on this exam if I can't even find time to read the textbook?" How would you paraphrase this statement? Explain why you've chosen this way to word your paraphrase.

Question 80

Bodie, Worthington, and Gearhart claim that Watson, Barker, and Weaver's four styles cannot be validated and do not represent a reliable explanation of listening styles.