Deck 9: Successful Employee Communication

Question 1

The main difference between passive listening and active listening lies in the feedback process.

Answer 1

True

Question 2

The primary concern for the people-centered manager is that employees know what is expected of them and have the tools needed to do their job.

Answer 2

False

Question 3

Body language is universal and constant across different cultures.

Answer 3

False

Question 4

Personal communication styles are not fixed and change from one situation to another.

Question 5

Utilization of a participatory style involves both a task-oriented style and a people-centered style.

Question 6

People with the driver communication style like to conserve their effort and rely heavily on hunches, intuition, and feelings.

Question 7

Communication between employees of the same level in an organization is called horizontal communication.

Question 8

Emotional quotient and intelligent quotient are not significantly different in their contributions to success or failure.

Question 9

In the situational leadership model, task behavior measures how supportive the manager needs to be in helping employees.

Question 10

Down talking others or making snide or underhanded comments is a feature of a passive communicator.

Question 11

Companies often use the Internet, which is an internal website accessible only by employees to circulate information relating to pay, recent events, or holidays.

Question 12

Coaching is a management style that demonstrates high task and high relationship focus.

Question 13

The path goal theory states that the employees must define the goals and lay down the path to meet that goal.

Question 14

A participative manager is often called a taskmaster.

Question 15

A manager following a free reign approach is not involved in the day-to-day activities but steps in when employees need help with a situation.

Question 16

All the domains of EQ focus on the ability to recognize and understand the emotions of others.

Question 17

The most important implication of knowledge of management styles is that we need to change our management style depending on the person and task we are working with.

Question 18

The use of grouplets increases groupism and slows down innovation.

Question 19

An emergency situation requires a directing management style.

Question 20

Development of training programs to communicate safety in the organization is an example of downward communication.

Question 21

A passive-aggressive person is likely to:

A) respect the rights of others and themselves when communicating.
B) be direct, but not insulting or offensive.
C) express his/her negative feelings in an indirect way.
D) give the rights of others more importance.
E) give and receive respect from others.

Question 22

_____ listening occurs when we are focused on sharing our own point of view instead of listening to someone else.

A) Competitive
B) Active
C) Reflective
D) Passive
E) Passive-aggressive

Question 23

In _____ listening, we assume that we heard and understood what the person said correctly, without verifying.

A) combative
B) passive
C) passive-aggressive
D) active
E) reflective

Question 24

Casey, an HR manager, is known for communicating such that he stands up for his rights while maintaining respect for the rights of others he deals with. Casey has an) _____ communication style.

A) passive
B) passive-aggressive
C) assertive
D) driver
E) aggressive

Question 25

A relater is characterized by his/her need for:

A) positive attention and warm regard.
B) being in control of others.
C) efficiency in all that he/she does.
D) precision and order in his/her activities.
E) challenges and excitement.

Question 26

An individual with an expresser communication is most likely to have a:

A) strong need to be in charge of employees.
B) tendency to get excited easily.
C) large number of questions to ask.
D) strong need to care and be cared for.
E) preference for structure of framework.

Question 27

When members of top management communicate with each other on revisions required to streamline their company's strategic objectives, they are engaged in _____ communication.

A) downward
B) diagonal
C) horizontal
D) intrapersonal
E) upward

Question 28

When communication occurs from the upper levels of an organization to the lower levels of the organization, it is termed as _____ communication.

A) diagonal
B) parallel
C) upward
D) downward
E) horizontal

Question 29

Which of the following is a feature of the assertive communication style?

A) False feelings of inferiority
B) You statements
C) Loud voice
D) Minimization of one's own self-worth
E) Respect for and from others

Question 30

Which of the following is true with regard to EQ?

A) EQ and IQ are identical measures.
B) The IQ of an individual grows over the lifetime.
C) EQ can be improved over time with greater awareness.
D) EQ does not measure knowledge of one's own emotions.
E) Goleman understood EQ completely in terms of three dimensions.

Question 31

Communication occurring between people of the same level in an organization is called _____ communication.

A) upward
B) downward
C) parallel
D) horizontal
E) diagonal

Question 32

An aggressive communication style is marked by:

A) an apologetic and tentative voice.
B) direct eye contact.
C) the violation of others' rights.
D) strong feelings of inferiority.
E) the minimization of one's own self-worth.

Question 33

Which of the following is true with regard to nonverbal communication?

A) Nonverbal communication accounts for an insignificant part of communication.
B) Tone of voice and gestures are not considered to be a part of nonverbal language.
C) Most digital forms of communication greatly facilitate nonverbal communication.
D) The interpretation of body language can be different across cultures.
E) Facial expressions are the only form of body language that can be interpreted accurately by others.

Question 34

Donna Grennan is an HR manager at a software development firm with a diverse and multicultural workforce comprising of Asians, Hispanics, and others. Around the time of Halloween, she approached their CEO Juan Cruz with a plan to conduct a special program for all employees. Her idea was to create an opportunity where all employees can showcase their culture, in addition to the typical Halloween celebrations, by coming to the office in their traditional clothes and bringing some of their native cuisines. Juan shot down her idea before she had even finished presenting her plans and told her, instead, about the various employee participation initiatives he had scheduled for Christmas. Juan represents the _____ listening style in this scenario.

A) active
B) passive
C) competitive
D) receptive
E) deceptive

Question 35

In an) _____ communication approach, interdepartmental communication occurs with people at different levels of the organization.

A) parallel
B) downward
C) diagonal
D) horizontal
E) upward

Question 36

A person with a driver style of communication primarily evaluates him- or herself by the:

A) feedback from superiors.
B) popularity he/she enjoys at the office.
C) results he/she has achieved.
D) praise from his/her colleagues.
E) support his/her colleagues give.

Question 37

A person with an analytical communication style is likely to benefit from training in _____.

A) goal-setting
B) interpersonal and communication skills
C) time management
D) structuring work demands effectively
E) methodical planning and thinking

Question 38

_____ communication occurs when the lower levels of an organization communicate with the higher levels of an organization.

A) Downward
B) Horizontal
C) Diagonal
D) Parallel
E) Upward

Question 39

_____ is the internal website of a company where employees can find pay information, vacation time, recent happenings, awards, and achievements.

A) Arpanet
B) Internet
C) Ethernet
D) Telnet
E) Intranet

Question 40

In the _____ communication style, we put the rights of others before our own, minimizing our own self worth.

A) aggressive
B) assertive
C) driver
D) passive-aggressive
E) passive

Question 41

Which of the following is a specific teamwork management style approach used by organizations?

A) Cliques
B) Outgroups
C) Divisions
D) Dyads
E) Grouplets

Question 42

In the context of the path goal theory, which of the following statements is true?

A) The role of a leader is to allow employees to determine their goals and means.
B) The success of a leader is free from the impact of environmental contingencies of the job.
C) The theory proposes a completely passive role for the leader as employees determine and pursue their goals autonomously.
D) Satisfying leadership is sufficient to motivate employees to work toward the goals of leadership.
E) Coaching and guidance of employees for successful completion of their job is not a leader's responsibility.

Question 43

In the context of the situational leadership model, task behavior measures:

A) how willing and skilled the employees are to perform the task given to them.
B) how supportive the manager needs to be in helping employees.
C) how skilled the employees are in comparison to the leader.
D) how strong a relationship focus the manager has.
E) how managers should select leadership styles based on employee readiness.

Question 44

Which of the following would you see in a directing style?

A) Low task focus
B) One-way communication
C) High relationship focus
D) Control exercised by the follower
E) Day-to-day decision-making by follower

Question 45

A manager using a teamwork style focuses most strongly on the:

A) task to be completed.
B) relationships between employees.
C) deadlines being appropriate.
D) technical aspects of the job.
E) use of hands-on management.

Question 46

The delegating management style would be implemented successfully when:

A) decision-making is the leader's prerogative.
B) employees are highly committed and competent.
C) high task and relationships focus is observed.
D) leaders define the roles and tasks of the follower.
E) the task or situation is new to employees.

Question 47

Which of the following is the primary concern for a person-centered manager?

A) Technical aspects of the job
B) Provision of tools to employees for the job
C) Communication of clear expectations about job performance
D) Good interpersonal relations at the workplace
E) Establishment of clear performance objectives for employees

Question 48

A manager uses an) _____ style when his focus is on the task, but also on the person and the relationships required to get the task done.

A) participatory
B) directive
C) autocratic
D) authoritarian
E) traditional

Question 49

In a coaching style of management, a manager is likely to:

A) supervise a group of highly competent and committed employees.
B) hand over decision-making to employees.
C) possess low task and low relationship focus.
D) engage in two-way communication to a good extent.
E) provide negligible supervision and guidance.

Question 50

_____ looks at how managers must evaluate relationship behavior, task behavior, and the readiness of employees to determine the appropriate management style to be used.

A) Path goal theory
B) Kirkpatrick's model
C) Servant leadership model
D) Hackman and Oldham's model
E) Situational leadership grid

Question 51

Which of the following is a feature of an active listener?

A) Lack of interest in listening
B) Complete focus on one's own perspective
C) Assumption of having heard the speaker correctly
D) Spontaneous restatements and verifications
E) Lack of concentration

Question 52

A manager following the participative approach:

A) uses his/her authority to make all decisions relating to employees.
B) welcomes constant employee inputs in all areas of work.
C) uses hands-on management principles predominantly.
D) represents the taskmaster category of managers.
E) assumes that good teamwork is not enough for task completion.

Question 53

According to the situational leadership model, an employee with high competence and commitment is likely to be:

A) comfortable in his of her own ability to do the job.
B) lacking in motivation to do the job well at all times.
C) in need of help with the specific skills required to do the job.
D) uncomfortable as the task or situation is new to him or her.
E) skilled in relevant areas but low on experience.

Question 54

When we are interested in what the other person has to say and we are checking our understanding with the speaker, we are engaging in _____ listening.

A) passive
B) combative
C) selective
D) active
E) subjective

Question 55

Which of the following is a feature of the supporting management style?

A) Top-down communication
B) Complete supervision
C) Facilitator role of the leader
D) Low competence of workers
E) High task focus and low relationship focus

Question 56

A task oriented manager will predominantly focus on:

A) employee welfare programs and schemes.
B) interpersonal relations of employees.
C) boosting the morale of the employees.
D) the technical aspects of the job.
E) trust-building initiatives.

Question 57

A directing style is appropriate when:

A) the employees are substantially experienced in the job.
B) there are reasonable deadlines and time frames.
C) there are no emergency situations relating to work completion.
D) there is a need for greater hands-on management.
E) the need for support and input from a manager is minimal.

Question 58

In an autocratic style of management:

A) managers see a value or necessity in having people work in teams.
B) goal-setting and planning are primarily seen as a group effort.
C) managers give employees total freedom to make decisions.
D) the focus is on getting things done, and relationships are secondary.
E) managers constantly seek input from their employees.

Question 59

Joan Rothman works in the marketing department of Roerich & Co, a designer apparel company, where she has earned the reputation of being a capable yet friendly manager. When employees go to her with a new design idea or a personal problem, she hears them out and provides potential solutions and relevant feedback to ensure that she and the employee have the same understanding of the matter being communicated. Joan is an) _____ listener.

A) active
B) passive
C) competitive
D) receptive
E) selective

Question 60

Which of the following is a differentiating factor between active and passive listening?

A) Information for communication
B) Feedback process
C) Duration of communication
D) Presence of interest in the communication
E) Ability to process information

Question 61

What are the two basic management styles?

Question 62

Describe delegation as a management style from the situational leadership model. When is it appropriate to use this style?

Question 63

In _____ communication, people respect the rights of themselves and others when communicating.

Question 64

_____ is the ability to know our emotions, manage our emotions, motivate ourselves, understand others' emotions, and manage relationships.

Question 65

_____ is the willingness and skills to perform the task at hand.

Question 66

Venting negative feelings indirectly is a sign of a _____ communication style.

Question 67

A communication style in which the person prefers to be warmly regarded and have positive attention is called the _____ style.

Question 68

Discuss the four communication styles.

Question 69

What is the significance of nonverbal language?

Question 70

A type ofcommunication which can include facial expressions and eye contact is _____ communication.

Question 71

Describe the dimensions of EQ.

Question 72

Describe the four ways in which communication occurs in a company.

Question 73

Interdepartmental communication across various levels of the organization is called _____ communication.

Question 74

How does the path goal theory of leadership view the role of a leader?

Question 75

Describe the situational leadership model.

Question 76

In _____ listening, we are interested in what the other person has to say and check our understanding with the speaker.

Question 77

What are the three different types of listening?

Question 78

Describe the passive, aggressive, and assertive communication styles.

Question 79

A high people-centered approach to management where relationships are most important is the _____ management style.

Question 80

A _____ approach to management constantly seeks input from employees.