Deck 1: The Role of Human Resources

Question 1

PHR, or Professional in Human Resources, is a certification exam open to HR professionals with at least two years of experience.

Answer 1

True

Question 2

Training employees maximizes the legal exposure of the organization.

Answer 2

False

Question 3

The ability to see and understand how one's area of work fits into the bigger picture of the business is a sign of a strategic person.

Answer 3

True

Question 4

Cafeteria plans provide more flexible benefits that the employee can use as required.

Question 5

When determining compensation, pay systems must reward all employees uniformly irrespective of the number of years in the organization, experience, and educational qualification.

Question 6

Increased use of social networking to assimilate information to employees is an internal factor affecting the human resources in an organization.

Question 7

A Code of Ethics is noted to be sufficient to ensure positive and ethical behavior in all organizations.

Question 8

Healthcare is an employee benefit that is not altered to cut costs because of its sensitive nature.

Question 9

There is a shortfall of people to fill those jobs which are left vacant as baby boomers begin to retire.

Question 10

Selection and recruitment are identical processes.

Question 11

TheSenior Professional in Human Resources is a certification open to HR professionals with two to four years of experience.

Question 12

In the past, human resources played more of an administrative role as opposed to a strategic one.

Question 13

An HR employee requires good understanding of specialized job areas like employment laws to be successful.

Question 14

Sick leave is considered a type of compensation.

Question 15

Telecommuting refers to lost productivity as a result of an employee using a work computer for personal reasons.

Question 16

Union contracts are the sole determinants of worker safety regulations.

Question 17

Managers are correct in believing that most people leave an organization because of pay-related matters.

Question 18

Effective communication can help reduce the loss of revenue in organizations.

Question 19

Smartphones and social networking are popular and acceptable ways to disseminate information among employees.

Question 20

HR typically discourages multiculturalism to bring in uniformity in the workforce.

Question 21

In the staffing function, _____ is the stage where HR candidates are interviewed and finalized, and a proper compensation package is negotiated with them.

A) compensation
B) development of a staffing plan
C) recruitment
D) selection
E) development of a retention plan

Question 22

The Senior Professional in Human Resources primarily focuses on:

A) designing and planning HR functions.
B) implementing the strategic plans.
C) developing competencies that are most suited to a global HR professional.
D) understanding labor relations and workforce planning.
E) studying the administrative aspect of HR functions.

Question 23

includes anything the employee receives for his or her work.

A) Debt
B) Capital
C) Exemption
D) Compensation
E) Taxation

Question 24

Which of the following is an external factor influencing the organization?

A) Training and development
B) Development of workplace policies
C) Worker protection
D) Workforce diversity
E) Dealing with laws affecting employment

Question 25

Which of the following is an internal factor influencing the organization?

A) Globalization and offshoring
B) Changes to employment laws
C) Health-care costs
D) Aging baby boomers
E) Compensation and benefits administration

Question 26

Which of the following statements is true with regard to development of workplace policies and HR?

A) All organizations have the identical policies to ensure fairness and continuity within the organization.
B) Workplace policies, once established, are permanent and cannot be amended.
C) Developing the verbiage surrounding workplace policies is the job of the HR department.
D) HR departments autonomously develop policies that apply to the whole organization.
E) Dress code and Internet usage at work do not come under the purview of workplace policies.

Question 27

Which of the following is true with regard to the Professional in Human Resources certification exam?

A) To take this exam, an HR professional must have at least five years' experience.
B) This exam is designed for HR professionals who focus on designing and planning, rather than actual implementation.
C) In this test, the greater focus is on the strategic aspect of HRM.
D) This test has an international perspective.
E) Workforce planning, human resource development, risk management, and labor relations are some of its components.

Question 28

_____ is a concept that examines the moral rights and wrongs of a certain situation.

A) Ethics
B) Goals
C) Beliefs
D) Biases
E) Ideas

Question 29

An ideal compensation package is expected to:

A) exempt all employees from taxation on their income.
B) reward all employees uniformly irrespective of experience and education.
C) reward employees for the days of actual work and penalize vacations and sick leave.
D) consider what other people performing similar jobs are being paid.
E) negate the influence of the industry's standard pay for the job.

Question 30

The impact of the retirement of baby boomers reflects the role of _____ as an external factor influencing the organization.

A) globalization and offshoring
B) social networking
C) a highly educated workforce
D) technology
E) changing workforce demographics

Question 31

_____ involves the entire hiring process from posting a job to negotiating a salary package.

A) Compensation
B) Retention
C) Training
D) Worker protection
E) Staffing

Question 32

Agives all employees a minimum level of benefits and a set amount to spend on flexible benefits, such as additional healthcare or vacation time.

A) fixed
B) cafeteria
C) 401k)
D) golden parachute
E) profit-sharing

Question 33

allows employees to work from home or a remote location for a specified period of time.

A) Offshoring
B) Telecommuting
C) Multitasking
D) Hotdesking
E) Cyberloafing

Question 34

Allowing employees to set their own schedules results in the creation of _____ schedules.

A) fixed
B) standardized
C) flexible
D) autonomous
E) uniform

Question 35

Global Professional in Human Resources is a certification test that:

A) can be taken by a HR professional with at least six to eight years of experience.
B) would be best suited to someone whose company works across borders.
C) can help only those who prefer the administrative HR functions.
D) helps HR professionals specialize directly in labor relations.
E) would enable mastery only in niche areas like rewards or risk management.

Question 36

Details of how many people should be hired based on revenue expectation are presented in the _____ plans.

A) staffing
B) retention
C) compensation
D) layoff
E) expansion

Question 37

Training and development of employees is likely to result in increased _____ of those employees in the organization.

A) attrition
B) retention
C) selection
D) recruitment
E) stagnation

Question 38

involves keeping and motivating employees to stay with the organization.

A) Selection
B) Recruitment
C) Retention
D) Worker protection
E) Training

Question 39

_____ refers to the number of employees who leave a company in a particular period of time.

A) Turnover
B) Retention rate
C) Yield ratio
D) Staffing plan
E) Capital

Question 40

In the staffing function, _____ is the stage where HR officers find people to fill open positions.

A) selection
B) development of a staffing plan
C) recruitment
D) development of a retention plan
E) compensation

Question 41

_____ refers to the concept of moving jobs overseas in order to contain costs.

A) Greenfield venturing
B) Licensing
C) Franchising
D) Offshoring
E) Insourcing

Question 42

A_____ is an outline that explains the expected ethical behavior of employees.

A) Code of Ethics
B) Mission Statement
C) Statement of Interest
D) Statement of regulations
E) Guiding Principle

Question 43

involves the process and strategies of keeping and motivating employees to stay with the organization.

Question 44

_____, a term used to describe lost productivity as a result of an employee using a work computer for personal reasons, is certainly another concern technology can create.

A) Hotdesking
B) Telecommuting
C) Cyberloafing
D) Coworking
E) Offshoring

Question 45

What are the various cost-containment strategies used in organizations?

Question 46

How does the external environment impact the human resources of an organization?

Question 47

refers to the entire hiring process from the first step of posting a job to the actual hiring of an employee.

Question 48

_____ organizations are characterized by their lack of physical locations such that all employees work from home or a location of their choice to help in cost containment.

A) Formal
B) Traditional
C) Centralized
D) Hierarchical
E) Virtual

Question 49

_____ is the process of employing people, training them, compensating, developing policies relating to the workplace, and developing strategies to retain employees.

Question 50

Does technology create additional stress on workers?

Question 51

What are the four steps in the staffing function of the HR department?

Question 52

What is the role of HR in increasing retention?

Question 53

Which of the following is an implication of the retirement of baby boomers?

A) The current workforce will adequately compensate the manpower shortage left behind by baby boomers.
B) The baby boomers' knowledge and expertise will be transferred to the current workforce because it is formalized.
C) Baby boomers will live longer, resulting in higher health-care costs for the current workforce.
D) Baby boomers will survive in sufficient comfort owing to the abundant savings they collected over decades.
E) The current workforce will pay less toward the Social Security needs than those of the baby boomer generation.

Question 54

What is a cafeteria plan?

Question 55

What are the three certification exams that an HR professional may take?

Question 56

Describe the various skills required to be a successful HR manager.

Question 57

Define ethics. How does it relate to HRM?

Question 58

Gina Rogers, CEO of Atwood Academic Publishing Inc., has asked Malcolm Mendez, her HR manager, to conduct a discreet and careful study of how much time of the work day her employees use the Internet for personal use. After this study, she and her HR department prepared and implemented an Internet usage policy that has caused much resentment among her employees. The Internet usage policy was necessitated because of _____ on the part of the employees.

A) coworking
B) telecommuting
C) cyberloafing
D) absenteeism
E) safety violations

Question 59

What are the implications of the baby boomer generation for HRM?

Question 60

represent a policy which allows employees to set their own work schedules to work around family and personal needs.

Question 61

A _____ outlines the expected ethical behavior of employees.

Question 62

A person with a _____ mindset can plan far in advance and look at trends which could affect the environment in which the business is operating.

Question 63

HR professionals who perform much of their tasks on a global level and whose companies often work across borders require the certification of _____.

Question 64

The term _____ is used to describe lost productivity as a result of an employee using a work computer for personal reasons.

Question 65

_____ is a concept that examines the moral rights and wrongs of a certain situation.

Question 66

_____ refers to the number of employees who leave a company in a particular period of time.