Deck 12: Section 3: The Hard Lesson of Business: Change or Vanish

Question 1

The increased ability of multinational corporations to move freely across borders and set up a business just about anywhere reflects the title:

A)Borderless Corporations
B)Multicultural Corporations
C)Globalization
D)Humanitarian Aid Corporations

Answer 1

A

Question 2

Reorganizations, simple mergers or acquisitions, creating new products or services that replace old ones are examples of what type of change?

A)Societal change
B)Organizational change
C)Transformational change
D)Transitional change

Answer 2

D

Question 3

Change that has purpose to create economic value with a focus on form structure and system is referred to as:

A)Transformational Change
B)Theory O change
C)Theory Y change
D)Theory E change

Answer 3

D

Question 4

Identify four out of the ten "rules" that can be used as a tool to assist in the change implementation process

A)Line up political sponsorship; Create a shared vision and common direction;
B)Analyze the organization and its need for change; develop a word of mouth strategy; build capacity; Create a shared vision and common direction
C)Separate from the past; reinforce and institutionalize change; write an impact statement; encourage patience while change is occurring
D)Communicate, involve people, and be honest; support a strong leader role; line up political sponsorship; craft an implementation plan

Question 5

Theory O would be best utilized in which type of environment?

A)Where planning is participative
B)Where there is a flatter structure
C)It creates shareholder value
D)A & B

Question 6

What two factors largely distinguish transitional from transformational change?

A)It is possible to determine the final destination in detail before the transitional change is implemented.
B)It is possible to determine the final destination in detail before the transformational change is implemented.
C)Transitional change largely impacts employees at the level of skills and actions, but not a the more personal levels of mindset, behavior and culture
D)a & c

Question 7

What are the three rules for Malcolm Gladwell's "tipping point"?

A)the law of the few; the stickiness factor; the power of contraction
B)the law of the many, the stickiness factor; the power of contraction
C)the law of the few; the stickiness factor; the power of context
D)the law of the many; the factor of tackiness; the power of contraction

Question 8

Deregulation and privatization are examples of the importance of considering governmental changes on business strategy and is an example of what type of change?

A)Organizational changes
B)Socioeconomic changes
C)Political changes
D)A & B

Question 9

Name the six forces encouraging change in organizations

A)Organizational change, global changes, economic changes, legal changes, societal changes, competitive changes
B)Organizational change, global changes, economic changes, technological changes, societal changes, competitive changes
C)Organizational change, economic changes, technological changes, societal changes, competitive changes, transformational changes
D)Global changes, economic changes, legal changes, societal changes, competitive changes, technological changes

Question 10

Changes that replaces what already exists with something completely new is an example of:

A)Transitional Change
B)Transformational Change
C)Technological Change
D)Legal/Political Change

Question 11

Personnel reductions, performance bonuses and sales of assets, are often described as

A)Theory O changes
B)Theory E changes
C)Labour Market changes
D)Precarious workers

Question 12

There are specific ways to make a message memorable in terms of presenting and structuring information to influence the impact it will have, this is an example of

A)marketing factor
B)context factor
C)the tipping context
D)stickiness factor

Question 13

An approach to work redesign that recognizes the complex interaction between people and technology in the workplace is referred to as:

A)Strategic Restructuring
B)Collective bargaining
C)Sociotechnological Redesign
D)Sociobiological Redesign

Question 14

Developmental Change involves the improvement of all of the following except:

A)Existing skills
B)Processes
C)Performance Standards
D)Management

Question 15

A learning organization is

A)an organization that facilitates the learning of all its members and consciously transforms its members and consciously transforms itself and its context.
B)an organization that facilitates the learning of all its members and consciously transitions its members and consciously supports itself and its context.
C)an organization that facilitates the learning of all its members and develops its members and develops itself and its environment.
D)None of the above

Question 16

_____________ are mental pictures, usually unconscious, that serve to organize knowledge in some systematic fashion.

A)Cognitive Learning
B)Conscious Scripts
C)Cognitive Scripts
D)Institutionalization

Question 17

_____________ has influenced profound changes in the relationship of business to its external stakeholders.

A)Economic force
B)Technology
C)Globalization
D)Societal force

Question 18

A type of change where the future where the future state of the business is dramatically different from the current operating state.

A)Transformational change
B)Transitional change
C)Developmental change
D)None of the above

Question 19

"Single Loop Learning" differs from "Double Loop Learning" in all of the following except:

A)Considers the underlying system
B)Deals only with the "symptoms"
C)Addresses the current problem
D)Maintains organizational status quo

Question 20

Connectors are:

A)Individuals who know a lot of people, are well connected socially, and therefore are critical to the instigation of a word-of-mouth epidemic
B)One of the three rules of Malcolm Gladwell's tipping point theory
C)People who are knowledgeable and have a lot of information on products, prices and places
D)All of the above

Question 21

"Great institutions are not managed; they are led" - explain what this means

A)Managers should set goals and objectives and allow their teams to determine the most appropriate manner in which to attain these goals and objectives.
B)Managers are able to recognize the current paradigms that govern our behaviour and shift to a new paradigm.
C)Mental pictures, usually unconscious, that serve to organize knowledge insome systematic fashion.
D)Companies need to ensure that their entire supply chain meets reasonable working conditions and standards, at the least to protect their reputations that can be easily and quickly destroyed

Question 22

Describe the main goals of Theory O Change

A)Develop organizational capabilities
B)Developing an organizational culture that supports a learning and a high performance employee population
C)The planning for this type of change is emergent and participative
D)All of the above

Question 23

A type of change where the future state of the business is dramatically different from the current operating state. This is the most challenging type of change to implement, because the future state is unknown, it requires employees to develop new mindsets and behaviours, and the entire organizational culture must change.

A)Transformational change
B)Transitional change
C)Theory O change
D)Theory Y change

Question 24

What is sociotechnical redesign?

A)An approach of redesign in technology that is both a continuously changing variable and one that permits and demands organizational change
B)An approach that replaces what already exists with something completely new
C)An approach of change that has as its purpose the development of the organization's human capability to implement strategy and to learn from actions taken about the effectiveness of changes made.
D)An approach to work redesign that recognizes the complex interaction between people and technology in the workplace

Question 25

Institutionalization Theory is:

A)Mental pictures, usually unconscious that serve to organize knowledge in some systematic fashion.
B)The theory that organizations are driven to incorporate practices and procedures
C)An all-encompassing definition of adult learning or development.
D)None of the above

Question 26

An organization that facilitates the learning of all its members and consciously transform itself and its context. Identify the three aspects of the learning organization:

A)Learning from its people, contributing to the learning of the wider community or context of which it is a part, and adapting to its environment
B)Adapting to its environment, the right systems established but simply needs to fine tune them, emergent environment
C)Adapting to its environment, learning from its people, finding community partners
D)None of the above

Question 27

What is sociotechnical redesign?

A)An approach of redesign in technology that is both a continuously changing variable and one that permits and demands organizational change
B)An approach that replaces what already exists with something completely new
C)An approach of change that has as its purpose the development of the organization's human capability to implement strategy and to learn from actions taken about the effectiveness of changes made.
D)An approach to work redesign that recognizes the complex interaction between people and technology in the workplace

Question 28

___________________is the assessment by individuals of whether an error or problem exists in an organization because the systems themselves need to be changed.

A)Organizational learning
B)Single Loop learning
C)Double Loop Learning
D)None of the above

Question 29

A type of change where the future state of the business is dramatically different from the current operating state. This is the most challenging type of change to implement, because the future state is unknown, it requires employees to develop new mindsets and behaviours, and the entire organizational culture must change.

A)Transformational change
B)Transitional change
C)Theory O change
D)Theory Y change

Question 30

____________ are individuals who are unusually charismatic and have the skills to persuade even those who are unconvinced by connectors or mavens

A)Mavens
B)Changemakers
C)Salesmen
D)All of the above