Deck 9: Human Resource HR Considerations

Question 1

The ability to understand the business issues and describe the processes best describes which of the following general management skills?

A) Project management
B) Leadership
C) Business analysis
D) Stakeholder management

Answer 1

C

Question 2

The Strategic Assessment Research competency research process is a Web site where employees and employers can post job requests.

Answer 2

False

Question 3

The ability to understand the influences of people and other areas on the work of IT, and managing those pressures to allow IT to flourish, best describes stakeholder management.

Answer 3

True

Question 4

Increasing workloads is seen as the greatest source of workplace stress for IT professionals.

Question 5

Building software that works properly is considered an ethical behavior.

Question 6

The ability to understand the influences of people and other areas on the work of IT and managing those pressures to allow IT to flourish best describes which of the following general management skills?

A) Mentoring/career development
B) Stakeholder management
C) Team building
D) Project management

Question 7

The ability to inspire people to follow by using strong managerial skills and excellent communication best describes which of the following general management skills?

A) Project management
B) Leadership
C) Team building
D) Stakeholder management

Question 8

The ability to run an effort from conception to implementation and evaluation, tracking time and budget milestones best describes which of the following general management skills?

A) Project management
B) Leadership
D) Team building
E) Stakeholder management

Question 9

Companies are required to notify their employees that they may monitor their workplace computers before they do so.

Question 10

A key strategy for career success is to avoid taking risks.

Question 11

The person in an organization who is most likely responsible for preventing the inappropriate destruction of corporate data is the systems analyst.

Question 12

Typically, companies fill their job openings with current employees and those brought in through personal recommendations by employees.

Question 13

The pace of technology change is seen as the greatest source of workplace stress for IT professionals.

Question 14

Obtaining feedback from departing employees about their satisfaction with their job and with the firm is known as an exit interview.

Question 15

The ability to spotlight achievements and talent to inspire organizational support for the area best describes which of the following general management skills?

A) Mentoring/career development
B) Finance
C) Leadership
D) Marketing

Question 16

Tuition reimbursement is one type of career development that firms can offer their employees.

Question 17

Casual dress, napping tents, flexible hours, and sabbaticals are all examples of retention strategies.

Question 18

The Strategic Assessment Research competency research process uses performance traits of high performers to hire new employees.

Question 19

The ability to budget and to estimate projects, including projecting costs and income, best describes which of the following general management skills?

A) Finance
B) Leadership
D) Communication
E) Marketing

Question 20

A key strategy for career success is to learn your company's mission statement.

Question 21

Programs that are designed to focus on what IT employees are seeking in order to keep them satisfied and to avoid the disruption and expense of a high turnover rate are best described as_________________ strategies.

Question 22

The knowledge any individual acquires comes from two primary sources: education and _________________.

Question 23

Classified ads, internal job listing, and executive search firms, are all examples of _________________strategies.

Question 24

Each of following is considered a strategy for career success except:

A) learn your company's mission statement.
B) become a mentor.
C) don't take risks.
D) promote your successes.

Question 25

Managers view their employees as needing to be controlled because they are lazy and difficult to manage best describes which of the following management theories?

A) Theory W
B) Theory X
C) Theory Y
D) Theory Z

Question 26

The ability to lead an organization through change to new processes and procedures, including the use of IT, best describes which of the following general management skills?

A) Project management
B) Leadership
C) Change management
D) Stakeholder management

Question 27

_________________is the greatest source of workplace stress for IT professionals.

Question 28

The ability to teach best describes the general management skill of_________________.

Question 29

The ability to inspire people to follow by using strong managerial skills and excellent communication best describes the general management skill of_________________

Question 30

The complex set of skills to inspire people to work together and excel in achieving their goals best describes the general management skill of _________________.

Question 31

Each of the following are popular methods of recruiting IS talent except:

A) word of mouth.
B) classified ads.
C) cold calling.
D) executive search firms.

Question 32

The ability to listen clearly and speak effectively best describes the general management skill of_________________

Question 33

Which of the following is the greatest source of workplace stress for IT professionals?

A) Commuting
B) Office politics
C) Pace of technology change
D) Increasing workloads

Question 34

Managers view their employees as responsible workers needing a motivating environment to work best describes which of the following management theories?

A) Theory W
B) Theory X
C) Theory Y
D) Theory Z

Question 35

Which of the following methods to understand the needs and desires of IT employees is least likely to help an employee in their current job?

A) Informal conversations between employee and supervisor
B) Periodic formal conversations between the employee and mentor
C) Exit interview
D) Annual employee performance review

Question 36

Each of the following are recommended guidelines for a successful employee retention program except:

A) provide a clear career path.
B) hire mostly "go-getters".
C) ask for employee satisfaction data once a year.
D) offer time-off to employees who have put in long hours for an extended period of time.

Question 37

The management theory whereby managers view their employees as responsible workers needing a motivating environment to work best describes_________________

Question 38

The management theory whereby manager view their employees as needing to be controlled because they are lazy and difficult to manage best describes_________________

Question 39

Which of the following is the greatest benefit of workplace education programs?

A) Better team performance
B) Increased output of products and services
C) Increased employee retention
D) Improved morale and esteem

Question 40

Obtaining feedback from departing employees about their satisfaction with their job and with the firm is known as_________________

Question 41

Treating coworkers with respect, honesty in financial dealings, and using corporate assets appropriately are all examples of_________________

Question 42

List and briefly describe three methods of employee retention.

Question 43

List and briefly describe three guidelines for first-level managers to consider.

Question 44

List and describe three general management skills that are important when recruiting an information systems professional.

Question 45

Discuss why releasing software that has known bugs in it is considered unethical behavior.

Question 46

Introducing a new employee to coworkers and assigning him/her to a volunteer mentor are examples of _________________practices to help a new employee get started.

Question 47

The person in an organization who is most likely responsible for preventing the inappropriate destruction of corporate data is the_________________

Question 48

Discuss how using outside contractors can help to reduce stress in the workplace.

Question 49

_________________are a stress-reducing method that provides workers with a place they can lie down to rest with some privacy.