Deck 4: Attending Skills

Question 1

Differentiation can be based on

A)theoretical approach.
B)helper comfort level.
C)client comfort level.
D)all of the above.

Answer 1

D

Question 2

During interaction in the helper dyad,selective body tension generally reflects

A)comfort with the topic being discussed.
B)a working moment or action.
C)blocking or holding back a feeling.
D)discomfort with the topic or the other person.

Answer 2

B

Question 3

Attentiveness is communicated primarily through

A)verbal responses.
B)facial expressions and eye contact.
C)bodily positions and movement.
D)all of the above.

Answer 3

D

Question 4

Knapp,Hall,and Horgan (2014)note that the greatest amount of information about a client's emotional state is communicated via

A)the hands.
B)the face.
C)posture.
D)the eyes.

Question 5

When a helper's facial expression radiates concern in response to a client's tearful recounting of a loss experience,this is an example of __________.

A)animation
B)mirroring
C)sympathy
D)resonant empathy

Question 6

Three of the following represent obstacles to the attending process.Which of the following is NOT an obstacle to attentiveness?

A)following the client's metacommunication
B)categorizing the client on the basis of his/her concerns
C)focusing on the facts that the client presents
D)sympathizing with the client and his/her dilemma

Question 7

The three core conditions of helping are central to the therapeutic process and include all EXCEPT which of the following?

A)genuineness or congruence
B)accurate empathy
C)attentive listening
D)positive regard

Question 8

Regional and cultural variances are evidenced in a preference for direct eye contact when speaking among __________.

A)Native Americans
B)Euro-Americans
C)inner-city African American youths
D)none of the groups indicated above

Question 9

When a helper verbally acknowledges a topic that the client has brought up,the client will likely

A)continue to develop and pursue the topic.
B)immediately interrupt him/herself and change topics.
C)cut the topic short without fully pursuing it.
D)become silent.

Question 10

The practice of selective attention refers to

A)the helper making moment-by-moment decisions about what is most important.
B)the client making moment-by-moment decisions about what is most important.
C)the helper deciding at the beginning of the session what that day's focus will be.
D)the client identifying at the beginning of the session what that day's focus will be.

Question 11

Prolonged eye contact may indicate

A)deception.
B)anxiety.
C)aggressiveness.
D)shame.

Question 12

The process of choosing whether to focus on a client's cognitive or affective response is called

A)attentiveness.
B)differentiation.
C)verbal following.
D)non-verbal response.

Question 13

Which of the following statements is the most likely depiction of the relationship between physical space and the degree of eye contact between the client and helper?

A)Physical space has no effect on degree of eye contact
B)As physical space increases,eye contact decreases.
C)As physical space decreases,eye contact decreases.
D)As physical space decreases,eye contact increases.

Question 14

The concept of verbal following is demonstrated when the helper

A)further explores the topic by focusing on significant others in the client's life.
B)further explores the topic by focusing on the client's past.
C)shifts topics to collect additional information about the client.
D)does not add any new ideas and reacts only to what the client has just said.

Question 15

There does not appear to be much variation in __________ across cultures.

A)facial expressions
B)duration and directness of eye contact
C)gestures used to convey meaning
D)all of the above

Question 16

The four primary categories of universal feelings include:

A)joy,anger,fear,and sadness.
B)envy,loneliness,disgust,and confusion.
C)attraction,aggression,avoidance,and uncertainty.
D)depression,anxiety,boredom,and contentment.

Question 17

Responding primarily to cognitive content can limit

A)the helper's understanding of the client's problem.
B)the client's ability to recognize the influence of their emotions on their behaviour.
C)the client's ability to share his or her thinking in a non-judgemental setting.
D)the helper's ability to relate to the client's family of origin patterns.

Question 18

Which of the following is TRUE with respect to body positions and use of space in a helping session?

A)Comfort with physical proximity is quite consistent among cultures.
B)Preference for closeness or distance is unaffected by gender.
C)Generally,Euro-Americans helpers and clients sit facing each other.
D)Members of Inuit cultural groups would find it uncomfortable to sit side by side when discussing a personal issue.

Question 19

Listening for context involves attending to elements such as religion or faith heritage,race,ethnicity,gender,sexual orientation,social and economic class,occupation,geography,age,and then

A)waiting for clients to discuss the relevance of the contextual elements to their identity.
B)discussing only those contextual elements that clients bring up.
C)clarifying the meaning that clients attach to each of their contextual elements.
D)discussing those elements the helper believes are relevant to clients' identities.

Question 20

The helping professional's body positions and movement play an important role in

A)regulating the space or distance between the helper and a client.
B)commencing and terminating a session.
C)prompting exchange of speaker and listener roles within a conversation.
D)each of a,b,and c

Question 21

Imagine that you are in a session with a client.What types of questions might you ask yourself about the client to guide you in the process of selective attention?

Question 22

Identify the four primary categories of universally-recognized feelings.Provide five affect terms that belong in each of the four 'affect families'.For each of the four primary feeling categories,describe the observable facial,vocal,and body cues associated with each category.Identify also any related speech cues such as changes in pattern.

Question 23

Write a one-page script to guide a client through a muscle relaxation process.

Question 24

Create three client statements accompanied by inappropriate helper responses.Provide one example for each of: a shift of topic,a focus on others,and a focus on the past.Then,for each example,provide a more accurately-attuned helper response.

Question 25

Discuss cultural considerations related to client-helper eye contact,body position,and personal space.

Question 26

Identify obstacles to the attending process and explain how such helper behaviors detract from attentive listening.

Question 27

Identify and discuss the four dimensions or channels via which attentiveness to the client is communicated by the helper.Describe the manner in which the effectiveness of each of these four is enhanced.