Question 1

Quality is a measure of the extent to which a product meets or exceeds customer expectations.

Accepted Answer

Quality is indeed a measure of how well a product meets or exceeds customer expectations. Customer satisfaction and loyalty are often linked to the quality of a product.

Question 2

Which country had the largest increase in output per hour of workers between 1950 and 2003?&#10;A)Canada&#10;B)United States&#10;C)Japan&#10;D)France

Accepted Answer

According to the information given, we need to find the country that had the largest increase in output per hour of workers between 1950 and 2003. The correct answer is Japan. Japan had a remarkable increase in productivity during this time due to their focus on technology and innovation.

Question 3

Value added and quality are just two different names for the same concept.

Accepted Answer

Value added refers to the increase in worth or usefulness that a company adds to its products or services, while quality refers to how well the product or service meets the needs or expectations of the customer. While both are important concepts, they are not interchangeable and refer to different aspects of a product or service.

Question 4

Which of the following does NOT have a potentially negative effect on workplace safety if not handled properly?&#10;A)Global competition&#10;B)OSH Act&#10;C)Illiteracy&#10;D)Product quality

Accepted Answer

The OSH Act (Occupational Safety and Health Act) is designed to ensure workplace safety and health. It sets and enforces standards to provide workers with an environment free from recognized hazards, such as exposure to toxic chemicals, excessive noise levels, mechanical dangers, heat or cold stress, or unsanitary conditions. Therefore, it does not have a negative effect on workplace safety if handled properly; instead, it aims to improve and maintain safety standards.

Question 5

Companies that outperform their counterparts in the global marketplace do so in the key areas of quality, productivity, response time, service, cost, and image.

Accepted Answer

This statement is true. Companies that excel in these six areas are said to have a competitive advantage in the global marketplace.

Question 6

A declining literacy level in the labor force can have the following impact on industry in the United States:&#10;A)Lower levels of productivity&#10;B)Reduce workers' compensation costs&#10;C)Reduce wages paid to employees&#10;D)None of the above

Accepted Answer

Lower literacy levels can result in difficulty in comprehending instructions or manuals, misunderstanding safety procedures, and mistakes in calculations or measurements, leading to lower levels of productivity in the industry. This can, in turn, affect the quality of goods produced and ultimately hurt the industry's competitiveness. The other options, such as reducing workers' compensation costs or wages paid to employees, are not directly affected by declining literacy levels.

Question 7

Value added is the difference between what a company charges for its products and what it costs to design the product.

Accepted Answer

Value added is the difference between the cost of inputs and the price of outputs, not just the design cost.

Question 8

A safe and healthy work environment is the best environment in which to continually improve performance and productivity.

Accepted Answer

A safe and healthy work environment is crucial for employees to maintain good physical and mental health, which in turn leads to better performance and higher productivity. When employees feel safe and supported, they are more likely to focus on their work, collaborate effectively, and take on challenging tasks. Therefore, creating a safe and healthy work environment is essential for any company that wants to achieve continual improvement in performance and productivity.

Question 9

Quality without productivity results in costs that are too high to be competitive.

Accepted Answer

Quality alone is not enough to make a business competitive. Productivity, or the efficiency of producing goods or services, is also important. Without productivity, costs can be too high, making it difficult to compete with other businesses.

Question 10

Competitiveness is the ability to succeed in the local, regional, national, or global marketplace.

Accepted Answer

Competitiveness refers to the ability to succeed in any market, be it local, regional, national, or global.

Question 11

Which of the following are ways that safety contributes to a company's competitiveness?&#10;A)Helps companies attract and keep the best people&#10;B)Protects the corporate image&#10;C)Frees up money that can be reinvested in improvements&#10;D)All of the above

Accepted Answer

The answer of Which of the following are ways that...

Question 12

One of the reasons protecting the corporate image through better workplace safety and health is that it:&#10;A)Makes it easier to attract top notch personnel&#10;B)Reduces OSHA scrutiny&#10;C)Reduces marketing costs&#10;D)Increases CEO compensation

Accepted Answer

The answer of One of the reasons protecting the corporate...

Question 13

The most competitive companies are those that have governmentally protected markets.

Accepted Answer

The answer of The most competitive companies are those that...

Question 14

Productivity is a measure of how fast a company's processes operate.

Accepted Answer

The answer of Productivity is a measure of how fast...

Question 15

Quality goes hand-in-hand with productivity.

Accepted Answer

The answer of Quality goes hand-in-hand with productivity....

Deck 5: Safety, Health, and Competition in the Global Marketplace