Deck 16: Evaluating and Rewarding Teams

Question 1

The primary advantage of skill-based pay is:

A)Organizational flexibility.
B)Employee acceptance.
C)Lower cost.
D)Higher performance.
E)Higher productivity.

Answer 1

A

Question 2

The best type of reward program for the members of a work team depends on:

A)The personalities of the individual team members.
B)The size of the team.
C)The type of tasks the team performs.
D)Whether it is a lower-level or professional level team.
E)How long the team has been in operation.

Answer 2

C

Question 3

In a student team work experiment, hybrid rewards were more effective than individual or team rewards because:

A)Team members were from a collectivistic culture.
B)Students had little experience being evaluated.
C)The task was highly interdependent.
D)Students did not have to make trade-offs between individual and team actions.
E)None of the above; hybrid rewards were not more effective.

Answer 3

D

Question 4

What are the problems that may be created by team rewards?

Question 5

Bias inflation on team evaluations comes from:

A)Fear.
B)Empathy.
C)Feelings of obligation.
D)All of the above.
E)None of the above.

Question 6

When comparing individual versus team rewards, it is important to note that:

A)Most US employees prefer team rather than individual rewards.
B)Team rewards are best at motivating the high performers.
C)A mixture of team and individual rewards encourages better performance than either type alone.
D)Individual rewards work best when the task is highly interdependent.
E)Team rewards are best at discouraging social loafing.

Question 7

Multi-rater feedback is more ______ than supervisor-only evaluations.

A)Reliable.
B)Valid.
C)Cost-effective.
D)A & B.
E)B & C.

Question 8

How do biases influence the evaluation process?

Question 9

When a team is successful, the members view it as caused by the team; but when the team is unsuccessful, members blame specific individuals for this failure. This is known as:

A)Social loafing
B)Team halo effect
C)Reciprocity bias
D)Team hijacker effect
E)Inflation bias

Question 10

In team-oriented organizations, base pay should be based upon:

A)The types of tasks performed by employees.
B)Skills and knowledge of employees.
C)Type of work performed on a given day.
D)Individuals' personalities.
E)Willingness of employees to cross-train.

Question 11

360-degree feedback includes input from:

A)Team members.
B)Customers.
C)Supervisors.
D)All of the above.
E)None of the above.

Question 12

Who is in the best position to evaluate the performance of a team?

A)The customers the team serves.
B)The team members themselves.
C)The team's supervisor.
D)All of the above should participate in evaluating the team.
E)None, team performance is best measured using objective performance results (such as financial success).

Question 13

To make a noticeable difference in individual pay, team rewards should be about ____ % of the employee's salary.

A)10.
B)25.
C)50.
D)75.
E)90.

Question 14

What are problems and biases with team evaluations?

Question 15

A high quality team performance evaluation system:

A)Focuses on traits (such as cooperativeness) rather than on behaviors.
B)Should be all-inclusive with more than 20 separate measures.
C)Needs to have a strong link to team and organization's goals.
D)Should focus on measuring the internal operation of the team.
E)All of the above are true.

Question 16

When evaluations from team members are used only for feedback and development purposes, they tend to be:

A)Inflated.
B)Inaccurate.
C)More biased.
D)Honest.
E)Vague.

Question 17

What are the advantages and disadvantages of individual versus team rewards?

Question 18

Skill-based pay programs reward team members for:

A)The set of skills they used during a particular week.
B)The number of skills the individual team member possesses.
C)The set of skills the team as a whole used during a particular week.
D)The number of skills the team as a whole possesses
E)Both performing activities and supervising activities.

Question 19

Which of the following is NOT a problem or bias with team evaluations?

A)Inflation bias.
B)Halo effect.
C)Lack of time.
D)Reciprocity bias.
E)Lack of training.

Question 20

The value of a team performance evaluation is to:

A)Provide feedback to the team to improve its performance.
B)Help assign rewards and motivate team members.
C)Help identify training needs of the team.
D)Identify problems that the team needs to solve.
E)All of the above are true.

Question 21

Which of the following type of teams is most difficult to reward?

A)Parallel.
B)Process.
C)Project.
D)All of the above are equally difficult.
E)None of the above.

Question 22

Of the three types of work teams (parallel, process, project), the most difficult to reward is the process team.

Question 23

Personality-based evaluations are better than behavioral ones.

Question 24

Employment law prohibits multirater evaluations to be used to determine pay.

Question 25

Mulitrater evaluations should not be used in educational settings.

Question 26

Most U.S. employees prefer individual-based rewards.

Question 27

A fixed distribution of evaluation for team-based organizations will enhance teamwork.

Question 28

Why are project teams the most difficult type to reward?

A)Team membership may change during the project.
B)Members serve multiple supervisors.
C)They work too briefly together.
D)All of the above.
E)None of the above; project teams are not the most difficult to reward.

Question 29

Culture may affect how team members respond to different types of rewards.

Question 30

Team evaluation systems do not suffer from the biases that occur in traditional supervisor evaluations.

Question 31

_______ is/are a valuable and popular way of rewarding parallel teams, where participation is not a full-time, permanent activity.

A)Bonuses.
B)Team recognition rewards.
C)Skill-based pay.
D)Salary-based compensation.
E)None of the above.

Question 32

Organizational rewards such as profit-sharing:

A)Encourage competition between teams.
B)Reduce overall organizational performance.
C)Enhance connection to the organization's overall goals and values.
D)All of the above.
E)None of the above.True/False