Deck 13: Diversity

Question 1

Which of the following is the most important diversity problem in groups?

A)Inappropriate cognitive categorization of people.
B)Differential treatment of group members by the leader.
C)Social competition within the group.
D)Power differences within the group.
E)All of the above are important causes of diversity problems.

Answer 1

E

Question 2

Diversity is increasing in importance for organizations because:

A)Women and minorities work in all parts of organizations.
B)Teamwork requires diverse people to work together.
C)Organizations are becoming less age segregated.
D)Globalization increases diversity in organizations.
E)All of the above are true.

Answer 2

E

Question 3

Diversity can cause a group to not fully use its resources because:

A)The opinions of minority members are overlooked.
B)Minority members are often less committed to implementing group decisions.
C)Minority members have higher turnover rates that disrupt group cohesion.
D)All of the above are true.
E)None of the above are true.

Answer 3

D

Question 4

The use of cross-functional teams by organizations:

A)Is necessary to deal with complex problems that cut across organizational boundaries.
B)Is often effective, but has mixed effects on efficiency.
C)Is difficult because these teams are more likely to have conflict problems.
D)All of the above are true.
E)None of the above are true.

Question 5

Which of the following perceptual biases results in higher evaluations of the member from a team leader?

A)Fundamental attribution error.
B)Halo effect.
C)Selective perception.
D)All of the above.
E)None of the above.

Question 6

Which of the following organizational actions would help enhance the positive effects of diversity on teams?

A)Increase awareness.
B)Equalize status.
C)Create a psychologically safe environment.
D)All of the above.
E)None of the above.

Question 7

Which are two ways to view how diversity affects a team?

A)Trait and expectations approaches.
B)Surface and deep-level approaches.
C)Personal and organizational approaches.
D)Psychological and social approaches.
E)Negative and positive approaches.

Question 8

Over time, team members develop emotional bonds, which:

A)Leads to a convergence of attitudes, beliefs, and values.
B)Enhances the importance of background differences among team members.
C)Changes member's personalities.
D)Increases diversity in the team.
E)None of the above.

Question 9

Which of the following is NOT a perceptual bias that results in misperception of others?

A)Fundamental attribution error.
B)Stratification.
C)Similar-to-me effect.
D)Selective perception.
E)Halo effect .

Question 10

Which of the following types of diversity is NOT a surface-level factor?

A)Age.
B)Sex.
C)Race.
D)Personality.
E)Physical appearance.

Question 11

Which two theoretical perspectives explain inconsistent findings regarding effects of diversity on teams?

A)Functional and dysfunctional.
B)Information and social categorization.
C)Information and decision-making.
D)Perceptual bias and cognitive bias.
E)None of the above.

Question 12

The view that people with different backgrounds have different values, personalities, and skills, which affect how they interact in a team is the:

A)Trait approach.
B)Surface approach.
C)Personal approach.
D)Psychological approach.
E)Expectations approach.

Question 13

Types of diversity may be placed in the following three categories:

A)Demographic, psychological, organizational.
B)Social, individual, and group.
C)Skill, social, and group.
D)Organizational, social, and group.
E)None of the above.

Question 14

Programs to manage diversity problems in organizations show that:

A)Training programs sometimes backfire and increase polarization of attitudes.
B)Increasing awareness of minority issues is more important than improving communication skills.
C)Unequal status interactions among different types of people reduces prejudice.
D)Minority groups should be given different goals within the organization.
E)All of the above are true.

Question 15

Which of the following is NOT a moderating variable that impacts how diversity will affect teamwork?

A)Interdependence of tasks.
B)Learning orientation of the team.
C)Time working together.
D)Supportive organization environment.
E)Stressfulness of work.

Question 16

What are two main theoretical perspectives used to help explain the inconsistent effects of diversity on teams?

Question 17

Research comparing homogeneous and heterogeneous groups shows that:

A)Diversity of functional attributes reduces performance.
B)Diversity of personal attributes improves creativity.
C)Diversity of personal attributes improves group cohesion.
D)All of the above are true.
E)None of the above are true.

Question 18

From a group dynamics perspective, diversity includes differences in people's:

A)Gender, race, and ethnicity.
B)Knowledge, skills, and abilities.
C)Values, beliefs, and attitudes.
D)Organizational status and occupation.
E)All of the above are true.

Question 19

The impact of diversity on groups is caused by:

A)Individual differences that affect how people perform.
B)Expectations people have about how others will perform.
C)Group processes that require cooperation among people with different values and beliefs.
D)All of the above are true.
E)None of the above are true.

Question 20

The information/decision-making theoretical perspective proposes that diversity in knowledge, skills, and perspectives may lead to:

A)Improved performance.
B)Increased creativity.
C)In- and out-group divisions.
D)A & B.
E)B & C.

Question 21

Diversity should be linked to task assignments to capitalize on individual expertise.

Question 22

The importance of diversity in organizations is decreasing due to the use of telecommuting and virtual teams.

Question 23

Cognitive styles would fall in the psychological category of diversity.

Question 24

Diversity positively affects team performance by increasing the variety of knowledge, skills, abilities and perspectives.

Question 25

Diversity in cross-functional teams relates to both functional and organizational diversity.

Question 26

Diversity practices that focus on ignoring cultural differences have a more positive impact on social interaction than practices that focus on acknowledging difference.

Question 27

Meta-analyses of studies on the effects of diversity on teams have shown consistent positive effects.

Question 28

The most effective way to deal with diversity in organizations is to enhance awareness of cultural differences.

Question 29

Which of the following is INCORRECT?

A)Awareness training needs to go beyond just teaching about differences.
B)Team identification helps members move beyond individual differences.
C)Diversity should be linked to task assignments.
D)Diversity may lead to conflict.
E)Diversity may lead to distrust.True/False