Deck 7: Managing Conflict

Question 1

Which of the following is about conflict in work teams?
A)Relationship conflicts have a positive effect on team performance.

A)Relationship conflicts have a positive effect on team satisfaction.
C)Task conflict regarding how to perform nonroutine tasks has a positive effect on performance.
D)Process conflicts create disagreements about allocation of resources.
E)It is to be avoided altogether .

Answer 1

C

Question 2

Which of the following is about task and relationship conflict?

A)The two are often correlated.
B)Task conflicts often lead to increased relationship conflicts.
C)When members have a high degree of trust in each other, task-related conflict is more likely to lead to relationship conflict.
D)The two are not at all related.
E)The two are related only on routine tasks .

Answer 2

A

Question 3

Which of the following statements about managing conflict is ?

A)Structured communication approaches are useful for dealing with conflicts caused by miscommunication.
B)Negotiations using problem solving approaches are useful for conflicts about task issues.
C)When the conflict is about emotional issues, an outside mediator is often needed.
D)All group conflicts can be successfully resolved.
E)All of the above are true.

Answer 3

D

Question 4

Preemptive strategies to help avoid conflicts include:

A)Development of cooperation among members.
B)Building of trust among members.
C)Development of team contracts that identify how to handle difficult situations.
D)All of the above.
E)None of the above.

Question 5

The approach to conflict resolution that involves acting aggressively and trying to win is called:

A)Collaboration.
B)Confrontation.
C)Avoidance.
D)Accommodation.
E)Compromise.

Question 6

The approach to conflict resolution that emphasizes both assertiveness (advocating one's position) and cooperativeness (concern for the other side's position) is called:

A)Collaboration.
B)Confrontation.
C)Avoidance.
D)Accommodation.
E)Compromise.

Question 7

When a conflict is resolved using an outside facilitator who does not have the authority to impose a solution, it is called:

A)Negotiation.
B)Mediation.
C)Bargaining.
D)Arbitration.
E)Superordinate solution

Question 8

When possible, teams should use a(n) _____________ approach to conflict resolution.

A)Collaborative.
B)Confrontational.
C)Avoidant.
D)Compromising.
E)Accommodating.

Question 9

Which of the following is NOT a problem with group conflict?

A)It can create strong emotions and stress.
B)It can destroy team cohesion.
C)It can create future competition between members.
D)It can hamper creativity .
E)It can result in negative stereotyping

Question 10

A group conflict is "healthy" when it is:

A)Between individual and group goals.
B)Focused on task issues.
C)Caused by faulty communications.
D)Related to competition over power and resources.
E)All of the above are examples of healthy group conflict.

Question 11

Which of the approaches to conflict resolution does NOT have the problem of creating winners and losers?

A)Accommodation.
B)Confrontation.
C)Avoidance.
D)Compromise.
E)All of the above produces winners and losers.

Question 12

Which of the following is an unhealthy source of conflict?

A)Legitimate differences of opinion about the task.
B)Differences in values and perspectives.
C)Poorly run team meetings.
D)Different expectations about the impact of decisions.
E)All of the above are examples of unhealthy group conflict.

Question 13

The approach to conflict resolution that tries to ignore issues or denies there is a problem is called:

A)Collaboration.
B)Confrontation.
C)Avoidance.
D)Accommodation.
E)Compromise.

Question 14

What can teams do to prepare for conflicts?

Question 15

What are the two dimensions by which conflict resolution approaches may be analyzed?

A)Distribution and integration.
B)Compromise and mediation.
C)Accommodation and negotiation.
D)Integration and accommodation.
E)Compromise and construction.

Question 16

Name and define the two dimensions by which conflict resolution approaches may be analyzed.

Question 17

The most important aspect in preparing for group conflict is:

A)Ensuring a mediator is readily available.
B)Creating a psychological safe environment.
C)Avoiding issues of controversy.
D)Prohibiting negative emotions.
E)Encouraging feelings about personal issues.

Question 18

The lack of conflict in a group can be a sign of a problem because:

A)Conflict is a normal part of a group's activity.
B)Members may be agreeing with each other just to avoid conflict.
C)When a groups is suffering from groupthink there is no conflict.
D)All of the above are true.
E)None of the above are true.

Question 19

Which of the following is a benefit of group conflict?

A)Conflict can help a group to make better decisions.
B)Conflict can help a group to overcome obstacles that prevent progress.
C)Conflict can encourage a group to explore new problem solving approaches.
D)Conflict can reduce conformity within a group.
E)All of the above are true.

Question 20

When is conflict good for a team? When is it bad for a team?

Question 21

A conflict resolution approach that produces clear winners and losers is confrontation.

Question 22

Which of the following is part of the structure for negotiation of conflict?

A)Separate the people from the problem.
B)Focus on shared interests of all parties.
C)Develop many options to solve the problem.
D)Try again.
E)All of the above.True/False

Question 23

Preemptive strategies to help avoid conflicts include:

A)Development of cooperation among members.
B)Building of trust among members.
C)Development of team contracts that identify how to handle difficult situations.
D)All of the above.
E)None of the above.

Question 24

All conflict is unhealthy and should be avoided by groups at all costs.

Question 25

It is possible to resolve a conflict so that all feel like winners.

Question 26

The impact of conflict on a team may depend on its task.

Question 27

Which of the following is NOT one of the techniques a facilitator should use to mediate a conflict?

A)Separate personal issues from the problem.
B)Focus on the shared interests of all of the parties.
C)Develop many options that can be used to solve the problem.
D)Evaluate solution options using objective criteria.
E)All of the above are conflict mediation techniques.

Question 28

Conflicts are unpredictable and cannot be preempted.

Question 29

In a constructive conflict, the participants should:

A)Escalate the conflict using aggressive language.
B)Avoid participating in arguments.
C)Try to clarify the areas of agreement and disagreement.
D)Give in on some points in order to reduce tension.
E)All of the above are constructive conflict tactics.

Question 30

The use of a third party to intervene to help resolve a conflict:

A)Is useful because it can allow both sides to make concessions while saving face.
B)Can help to reduce emotional issues and focus both sides on the issues.
C)Requires the agreement of both sides in order to work.
D)May cause each side to harden its position and make compromise more difficult.
E)All of the above are true.

Question 31

Virtual teams face less conflict than face-to-face teams.

Question 32

All sources of conflict are healthy.

Question 33

All group conflict should be managed internally.