Deck 2: Workplace Skills

Question 1

Résumés are being discussed. Technician A says it is best to drop off a résumé in person. Technician B says to call back after three days to make sure the employer received the résumé  . Who is correct?

A)A only
B)B only
C)both A and B
D)neither A nor B

Answer 1

A

Question 2

Nonverbal communication includes body language and tone.

Answer 2

True

Question 3

A social security number can be applied for on line.

Answer 3

False

Question 4

Symptom-based diagnostic charts focus on a definition of the problem and offer a list of possible causes of the problem.

Question 5

A cover letter should have _____ paragraph(s).

A)one
B)two
C)three
D)four

Question 6

The flat rate system favors technicians who work in small shops.

Question 7

The same cover letter should be sent out to all potential employers.

Question 8

All of the following are considered soft skills EXCEPT:

A)ability to work independently
B)ability to persuade people
C)ability to do math problems
D)ability to negotiate with others

Question 9

Ideally, a résumé should be _____ pages long.

A)one to two
B)two to three
C)three to four
D)four to five

Question 10

Technician A says getting ready for an interview should include learning about the company. Technician B says getting ready for an interview should include making a list of questions that might be asked. Who is correct?

A)A only
B)B only
C)both A and B
D)neither A nor B

Question 11

A résumé must be typewritten.

Question 12

An automobile is usually one of the largest expenses a customer has.

Question 13

New rules and regulations, supervisors, fellow employees, vehicle systems, and vehicles are not considered potential sources of stress.

Question 14

A job application is a legal document.

Question 15

Even if you've never had a job, you may still have skills to offer an employer.

Question 16

Who would NOT make a good reference?

A)teacher
B)pastor
C)adult friend
D)uncle

Question 17

All the following are considered technical skills EXCEPT:

A)ability to use a computer
B)ability to work with people
C)ability to play video games
D)ability to solve puzzles

Question 18

All prior jobs should be listed on a résumé.

Question 19

A reference can be anyone, including a family member.

Question 20

When explaining a repair to a customer, you should always use precise and complex technical terms to impress the customer with your technical abilities.

Question 21

Technician A says a former employer or manager is not a good reference to put on your resume. Technician B says only people who work in the automotive service industry should be used as references. Who is correct?

A)A only
B)B only
C)both A and B
D)neither A nor B

Question 22

Which of the following is NOT an employee responsibility?

A)following directions
B)loyalty
C)attendance
D)opportunity

Question 23

A technician turns in 50 hours of work in a 40-hour workweek. He is being paid $20 per hour flat rate. How much is he actually making per hour?

A)$20 per hour
B)$50 per hour
C)$25 per hour
D)None of the above

Question 24

The first step in a logical diagnostic approach is to ______.

A)gather information
B)verify the problem exists
C)research the information
D)None of the answers is correct.

Question 25

Critical thinking is being discussed. Technician A says it is a way to evaluate something with bias. Technician B says good critical thinkers begin the process of problem solving by observation. Who is correct?

A)A only
B)B only
C)both A and B
D)neither A nor B

Question 26

Name three things that an employment plan should contain.

Question 27

Quitting a job is being discussed. Technician A says to send a letter of resignation in the mail. Technician B says give two weeks notice. Who is correct?

A)A only
B)B only
C)both A and B
D)neither A nor B

Question 28

Working in an automotive facility requires communication with ____________________, ____________________, and ____________________.

Question 29

____________________ is a pay system in which a technician is paid for the amount of work done based on the time an average technician needs to perform the job.

Question 30

All the following are positive employee behaviors EXCEPT:

A)initiative
B)honesty
C)experience
D)self-esteem

Question 31

Cover letters should be addressed to ______.

A)the title of the person
B)the name of the person
C)"to whom it may concern"
D)sir or madam

Question 32

Technician A says a bad driving record can prevent you from getting a job. Technician B says once you are hired, your employer cannot legally fire you if you lose your drivers license. Who is correct?

A)A only
B)B only
C)both A and B
D)neither A nor B

Question 33

What should you always send after an interview?

A)your résumé
B)a thank you note
C)a cover letter
D)your school records

Question 34

All the following are employers' responsibilities EXCEPT:

A)wages
B)productivity
C)instruction
D)benefits

Question 35

Which of the following are considered part of effective communications?

A)listening
B)reading
C)writing
D)All the answers are correct.

Question 36

A(n)____________________ and ____________________ are your personal marketing tools.

Question 37

A(n)____________________ is an honest appraisal of yourself and your career hopes.

Question 38

Diagnostic aids include ______.

A)decision trees
B)symptom-based diagnostics
C)a combination of "decision trees" and "symptom-based diagnostics"
D)None of the above.

Question 39

The withholding allowance certificate form is also called a ______.

A)W-1
B)W-2
C)W-3
D)W-4

Question 40

The meaning of words can be altered significantly by changing the ____________________ of your voice.

Question 41

Explain the commission system for paying technicians.

Question 42

What is the purpose of a personal skills inventory?

Question 43

Name five things that a résumé should include.

Question 44

A pay system in which technicians are paid for their labor hours.