Question 1

One of the primary problems of the doctor-patient model is the lack of organizational acceptance of proposed solutions.

Accepted Answer

The doctor-patient model often involves a top-down approach where doctors propose solutions, but the healthcare system or organization may not accept or implement these solutions. This can lead to disconnect between doctors and patients, and ultimately affect the quality of care.

Question 2

Organizational change is both planned and unplanned.

Accepted Answer

Organizational change can be planned, such as when a company decides to implement a new strategy or restructure their departments. However, it can also be unplanned, such as a sudden shift in the market or unexpected external factors that require the organization to adapt.

Question 3

Diffusion of innovation refers to an organizational process which includes innovation,diffusion,adoption and implementation.

Accepted Answer

Diffusion of innovation is indeed an organizational process which includes the stages of innovation development, diffusion, adoption, and implementation within an organization or society.

Question 4

Organizational leaders who force change usually are successful.

Accepted Answer

Organizational leaders who force change are not always successful as it may lead to resistance from employees and stakeholders, ultimately hindering progress. Successful change typically involves a collaborative and inclusive approach that addresses the concerns and needs of all stakeholders.

Question 5

An organizational transformation process was suggested by Kotter which has four steps including developing a sense of urgency,forming guiding coalitions,developing vision and strategy,and matching the change to the existing organizational culture.

Accepted Answer

Kotter's organizational transformation process actually consists of eight steps, not four. The steps are: 1) Establishing a sense of urgency, 2) Forming a powerful guiding coalition, 3) Creating a vision, 4) Communicating the vision, 5) Empowering others to act on the vision, 6) Planning for and creating short-term wins, 7) Consolidating improvements and producing still more change, and 8) Institutionalizing new approaches.

Question 6

Communication plans put strategy into action but are rarely the responsibility of communication professionals.

Accepted Answer

Communication plans are typically the responsibility of communication professionals who are charged with executing the strategy developed by the organization. The plan outlines the specific tactics, channels, and messaging that will be used to achieve the organization's goals and objectives. While other departments and stakeholders may be involved in the plan's development and implementation, communication professionals are usually the primary drivers of the process.

Question 7

Low organizational trust generates a powerful barrier for effective change.

Accepted Answer

Without trust in leadership and among team members, employees may resist change, be less willing to collaborate, and may not fully commit to new initiatives. This can hinder progress and prevent the successful implementation of changes that are necessary for growth and success. Therefore, low organizational trust can be a significant barrier to effective change.

Question 8

Contradictions and misalignments occur when expectations about change developed through social interactions match direct experience with the change.

Accepted Answer

Contradictions and misalignments occur when expectations about change developed through social interactions do not match direct experience with the change.

Question 9

Communication strategy is critical to the success of change.

Accepted Answer

Communication is crucial when it comes to implementing any changes within an organization. It ensures that everyone is on the same page, understands what is required of them, and provides an opportunity to address any questions or concerns that may arise throughout the process. Without a proper communication strategy, change management initiatives are likely to fail.

Question 10

Stakeholder theory suggests organizations must deal only with a limited number of stakeholders when considering change.

Accepted Answer

Stakeholder theory suggests that organizations must consider all stakeholders who may be affected by a change, not just a limited number of stakeholders. This includes employees, customers, suppliers, shareholders, and even the community and the environment.

Question 11

Organizational decline occurs when organizations are in danger of losing their abilities to meet goals and are unable to mount productive change efforts.

Accepted Answer

The answer of Organizational decline occurs when organizations are in...

Question 12

Resistance to change is never appropriate or necessary.

Accepted Answer

The answer of Resistance to change is never appropriate or...

Deck 11: A: Organizational Change and Communication