Question 1

Barriers to problem solving are identified in these areas:&#10;A)task,procedural,and interpersonal.&#10;B)upper,middle,and lower management.&#10;C)neither a nor b

Accepted Answer

The identified barriers to problem solving are related to the task at hand, the procedures that may hinder problem solving, and the interpersonal dynamics between individuals involved in the problem. The options provided in B and C are not relevant to the topic.

Question 2

All are types of organizational presentations except&#10;A)educational.&#10;B)task force.&#10;C)informational.&#10;D)persuasive.

Accepted Answer

Educational, informational, and persuasive are all common types of organizational presentations, but task force is not typically considered a separate category. Task forces are temporary groups formed to address specific issues or projects within an organization, and their presentations would likely fall under one of the other categories depending on the content and purpose.

Question 3

Problem solving&#10;A)is a part of the decision-making process.&#10;B)includes decision making.&#10;C)is the same as decision making.&#10;D)is none of these.

Accepted Answer

While decision making is a part of problem solving, problem solving includes a larger process that involves identifying, analyzing, and resolving a problem. Problem solving may involve decision making, but it also involves other skills and steps such as creativity, critical thinking, and evaluating solutions. Therefore, B is the best choice as it acknowledges that problem solving is a broader process that includes decision making.

Question 4

A type of presentation that is designed to request resources,sell a product,and critique the efforts of others is&#10;A)organizational.&#10;B)persuasive.&#10;C)educational.&#10;D)informational.

Accepted Answer

A persuasive presentation is designed to influence the audience's attitudes, beliefs, and behaviors. It can be used to request resources, sell a product, or critique the efforts of others by presenting a compelling argument or case. This type of presentation focuses on convincing the audience to take a particular action or adopt a particular point of view.

Question 5

When an individual or team reports on the status of a project,it is known as&#10;A)facilitating.&#10;B)persuasive presentation.&#10;C)a checkpoint meeting.&#10;D)management bureaucracy.

Accepted Answer

A checkpoint meeting is a specific type of meeting where the purpose is to report on the status of a project, check progress against goals and objectives, and identify any obstacles or issues that need to be addressed. This type of meeting is typically held at regular intervals throughout the project to keep all team members updated and on track. A facilitating meeting is a general term for any meeting where the goal is to guide and support group interactions, while a persuasive presentation is a type of meeting where the goal is to convince an audience to take a specific action or adopt a particular viewpoint. Management bureaucracy refers to overly complex and bureaucratic systems of management and decision-making.

Question 6

Technical training,basic skills training,and introduction of new technologies are included mainly in&#10;A)persuasive presentations.&#10;B)quality teams.&#10;C)educational presentations.&#10;D)task force groups.

Accepted Answer

Technical training, basic skills training, and introduction of new technologies are part of educational presentations, which aim to provide knowledge and skill-building opportunities to individuals or groups. Persuasive presentations focus on convincing the audience to take a particular course of action or adopt a specific viewpoint. Quality teams and task force groups are typically formed to address specific business problems or initiatives, but they may not necessarily involve educational or training components.

Question 7

Organizational presentations include&#10;A)supporting positions.&#10;B)presenting information.&#10;C)asking for resources.&#10;D)all of these.

Accepted Answer

Organizational presentations can include all of these elements - supporting positions, presenting information, and asking for resources. By addressing all three elements, presenters can effectively communicate their message, inform their audience, and make a compelling case for their needs or plans.

Question 8

To persuade a group to adopt similar concepts,a presenter must focus on ______________ arguments.&#10;A)plausible&#10;B)relevant&#10;C)sufficient&#10;D)all of these

Accepted Answer

To persuade a group to adopt similar concepts, a presenter must have plausible, relevant, and sufficient arguments. Plausible arguments are logical and believable, relevant arguments are related to the topic at hand, and sufficient arguments provide enough evidence and examples to support the presenter's point of view. Therefore, all of these are important factors for effective persuasion.

Question 9

Introductions do everything in a presentation except&#10;A)attract audience attention.&#10;B)establish credibility for the presenter.&#10;C)summarize key elements.&#10;D)clarify the purpose of the presentation.

Accepted Answer

Introductions do attract audience attention, establish credibility, and clarify the purpose of the presentation. However, they do not summarize key elements as that is typically done in the conclusion of a presentation.

Question 10

Improving credibility can be achieved by&#10;A)being assertive.&#10;B)being enthusiastic.&#10;C)presenting a positive orientation to the situation.&#10;D)all of these.

Accepted Answer

Being assertive, enthusiastic, and presenting a positive orientation to the situation are all strategies that can contribute to improving credibility. Being assertive shows confidence and a clear understanding of one's message. Being enthusiastic can convey passion and dedication to the subject matter. Presenting a positive orientation to the situation can demonstrate a proactive approach to problem-solving and a willingness to consider different perspectives. Together, these strategies can help establish trust and enhance the persuasiveness of a speaker or communicator.

Question 11

Giving instructions usually occurs in _____________ presentations.&#10;A)educational&#10;B)informational&#10;C)persuasive&#10;D)both educational and informational

Accepted Answer

The answer of Giving instructions usually occurs in _____________ presentations.&#10;A)educational&#10;B)informational&#10;C)persuasive&#10;D)both...

Question 12

Instructions which fail to convey effective information may cause&#10;A)employee frustration.&#10;B)poor quality decisions.&#10;C)a waste of money.&#10;D)all of these.

Accepted Answer

The answer of Instructions which fail to convey effective information...

Question 13

Presentations are used in organizations to&#10;A)inform.&#10;B)train.&#10;C)persuade others to support ideas&#10;D)critique plans of action.&#10;E)all of these.

Accepted Answer

The answer of Presentations are used in organizations to&#10;A)inform.&#10;B)train.&#10;C)persuade others...

Question 14

Preparation generally _______________ effectiveness of a presentation.&#10;A)increases&#10;B)decreases&#10;C)has an effect on&#10;D)ruins the spontaneity and

Accepted Answer

The answer of Preparation generally _______________ effectiveness of a presentation.&#10;A)increases&#10;B)decreases&#10;C)has...

Question 15

Conclusions in a presentation&#10;A)establish credibility&#10;B)summarize key elements in a presentation&#10;C)call for action from audience&#10;D)all of the above&#10;E)b and c

Accepted Answer

The answer of Conclusions in a presentation&#10;A)establish credibility&#10;B)summarize key elements...

Question 16

It is the fault of the ______________ when information seems to be understood,when it's really not.&#10;A)audience&#10;B)presenter&#10;C)audience and the presenter&#10;D)none of these

Accepted Answer

The answer of It is the fault of the ______________...

Deck 8: Participating in Organizations: Developing Critical Organizational Communication Competencies