Question 1

In the perceptual process, apprehension is the process of remembering interpreted information.

Accepted Answer

In the perceptual process, retention is the process of remembering interpreted information.

Question 2

One of the best ways for top managers to hear what others feel and think is through:&#10;A) company hotlines&#10;B) surprise visits&#10;C) survey feedback&#10;D) frequent informal meetings&#10;E) participative management

Accepted Answer

Frequent informal meetings allow top managers to directly communicate with employees and hear their thoughts and feelings in a more relaxed and casual setting. This can lead to more open and honest communication, and provide valuable insights for the managers to consider in their decision-making processes. Company hotlines and survey feedback can also be useful, but may not provide the same level of personal interaction and connection. Surprise visits and participative management can also be effective, but may not always be practical or feasible depending on the company culture and structure.

Question 3

_____is a kind of one-on-one communication used by managers to improve an employee's on-the-job performance or behavior.&#10;A) Downward guidance&#10;B) Coaching&#10;C) Counseling&#10;D) Leading&#10;E) Supportive supervision

Accepted Answer

Coaching is a specific kind of one-on-one communication used by managers to improve an employee's on-the-job performance or behavior. Coaching is often goal-oriented and focuses on specific areas where the employee can improve. The other options (A, C, D, and E) may involve communication between a manager and an employee, but they do not necessarily involve the same focus on improving an employee's performance or behavior.

Question 4

Managers with better listening skills are rated as better managers by their employees and are much more likely to be promoted.

Accepted Answer

Research shows that managers who listen actively and show empathy towards their employees are more effective and are rated higher by their subordinates. They are also more likely to be promoted due to their ability to build trust and maintain positive relationships with their team members.

Question 5

The steps of the basic perception process are:&#10;A) Interpretation, attention, retention, and organization&#10;B) Organization, interpretation, attention, and retention&#10;C) Attention, organization, interpretation, and retention&#10;D) Retention, organization, interpretation, and attention&#10;E) Interpretation, retention, attention, and organization

Accepted Answer

Perception is the process by which individuals attend to, organize, interpret and retain information. See also Exhibit 15.1.

Question 6

In which of the following cases would written communication be preferable to oral communication?&#10;A) when immediate feedback is needed&#10;B) when messages are complex and ambiguous&#10;C) when messages are emotion laden&#10;D) when messages are very simple&#10;E) when paralanguage is required

Accepted Answer

The answer of In which of the following cases would...

Question 7

In general, blogs serve no value in the corporate world.

Accepted Answer

Blogs are simply another way to hear what people are thinking and saying--both inside and outside the organization.

Question 8

In nonverbal communication, the term_____ refers to movements of the body and face.&#10;A) kinesics&#10;B) proxemics&#10;C) paralanguage&#10;D) pseudo-language&#10;E) semiotics

Accepted Answer

Kinesics is the study of nonverbal communication through movements of the body and face, such as gestures, facial expressions, and posture.

Question 9

The self-serving bias is the tendency to overestimate our value by attributing successes to ourselves (internal causes) and attributing failures to others or the environment (external causes).

Accepted Answer

The statement accurately describes the self-serving bias.

Question 10

The_____ is the system of official channels that carry organizationally approved messages and information.&#10;A) downward communication channel&#10;B) upward communication channel&#10;C) horizontal communication channel&#10;D) formal communication channel&#10;E) informal communication channel

Accepted Answer

Formal communication channels refer to the established system of approved channels through which messages and information are relayed within an organization. These channels are predetermined and follow a hierarchical structure, making them suitable for transmitting official messages and instructions. Downward communication channels refer to messages passed from higher levels of management to lower levels, while upward communication channels are messages passed from lower levels to higher levels. Horizontal communication channels refer to messages passed between colleagues or employees at the same level, while informal communication channels refer to messages that are transmitted outside the official channels, such as through grapevine communication.

Question 11

_____is the withholding of information about organizational problems or issues by employees.&#10;A) Organizational silence&#10;B) Organizational filtering&#10;C) Negative grapevining&#10;D) Lower-level filtering&#10;E) Communication shutdown

Accepted Answer

The answer of _____is the withholding of information about organizational...

Deck 14: Section 2: Leadership