Question 1

Managers with better listening skills are rated as better managers by their employees and are much more likely to be promoted.

Accepted Answer

Studies have found that managers with good listening skills are rated more highly by their employees and have a greater likelihood of being promoted. Good listening skills can lead to better relationships, better understanding of team members' needs, and improved problem-solving abilities.

Question 2

In the model of the communication process, _____makes senders aware of possible miscommunications and enables them to continue communicating until the receiver understands the intended message.&#10;A) encoding&#10;B) noise&#10;C) transmission&#10;D) Feedback to sender&#10;E) the communication medium

Accepted Answer

Feedback to sender provides the sender with information about whether the receiver has understood the message or not. This allows the sender to modify their message and continue to communicate until the intended message is understood.

Question 3

The first thing that managers need to recognize when communicating feedback one-on-one to employees is that feedback can be:&#10;A) constructive or destructive&#10;B) bureaucratic or participative&#10;C) regulated or unregulated&#10;D) formalized or unformalized&#10;E) extrinsic or intrinsic

Accepted Answer

Feedback can either be constructive (useful and supportive) or destructive (damaging and negative). It is important for managers to provide constructive feedback to help employees improve their performance instead of just criticizing them.

Question 4

In which of the following cases would written communication be preferable to oral communication?&#10;A) when immediate feedback is needed&#10;B) when messages are complex and ambiguous&#10;C) when messages are emotion laden&#10;D) when messages are very simple&#10;E) when paralanguage is required

Accepted Answer

The answer of In which of the following cases would...

Question 5

The three formal communication channels in organizations are categorized as:&#10;A) downward, horizontal, and upward&#10;B) hierarchical, functional, and organizational&#10;C) horizontal, vertical, and grapevine&#10;D) upward, dyadic, and downward&#10;E) vertical, horizontal, and dyadic

Accepted Answer

The three formal communication channels in organizations are categorized as downward (information flows from top-level management to lower-level employees), horizontal (communication among members in different functional areas on the same hierarchical level), and upward (information flows from lower-level employees to top-level management). This is the most commonly used categorization of formal communication channels in organizations. Option B is not commonly used, Option C includes grapevine which is not a formal communication channel, and Option D includes dyadic which is not a commonly used category of formal communication channels. Option E also includes dyadic and does not include downward communication.

Question 6

_____is a kind of one-on-one communication used by managers to improve an employee's on-the-job performance or behavior.&#10;A) Downward guidance&#10;B) Coaching&#10;C) Counseling&#10;D) Leading&#10;E) Supportive supervision

Accepted Answer

Coaching is a type of one-on-one communication used by managers to improve an employee's on-the-job performance or behavior. Coaching involves providing feedback, guidance, and support to help the employee develop their skills and reach their full potential. Downward guidance refers to communication from higher-level managers to lower-level employees, while counseling and supportive supervision typically involve broader types of support and guidance that go beyond improving job performance. Leading is a broader term that encompasses a range of activities related to motivating and directing employees towards achieving organizational goals.

Question 7

One of the best ways for top managers to hear what others feel and think is through:&#10;A) company hotlines&#10;B) surprise visits&#10;C) survey feedback&#10;D) frequent informal meetings&#10;E) participative management

Accepted Answer

Frequent informal meetings allow for open communication and give top managers the opportunity to hear directly from their employees in a less structured environment. This type of communication often leads to more honest and candid feedback. Company hotlines, surprise visits, survey feedback, and participative management can also be effective, but they may not provide the same level of direct interaction and personal connection between top managers and their employees.

Question 8

_____is the tendency to overestimate our value by attributing successes to ourselves (internal causes) and attributing failures to others or the environment (external causes).&#10;A) Closure&#10;B) A defensive bias&#10;C) A self-serving bias&#10;D) The fundamental attribution error&#10;E) Overreward

Accepted Answer

The tendency described in the question is known as the self-serving bias, where individuals maintain a positive self-image by attributing successes to themselves and failures to external factors. This bias helps to protect and enhance self-esteem.

Question 9

The steps in the basic perception process include all of the following EXCEPT:&#10;A) attention&#10;B) organization&#10;C) analysis&#10;D) interpretation&#10;E) retention

Accepted Answer

The basic perception process includes attention, organization, interpretation, and retention. Analysis is not considered a separate step in the process, but rather a part of the interpretation stage.

Question 10

In the perceptual process, apprehension is the process of remembering interpreted information.

Accepted Answer

In the perceptual process, retention is the process of remembering interpreted information.

Question 11

The_____is the system of official channels that carry organizationally approved messages and information.&#10;A) downward communication channel&#10;B) upward communication channel&#10;C) horizontal communication channel&#10;D) formal communication channel&#10;E) informal communication channel

Accepted Answer

The answer of The_____is the system of official channels that...

Question 12

_____is the withholding of information about organizational problems or issues by employees.&#10;A) Organizational silence&#10;B) Organizational filtering&#10;C) Negative grapevining&#10;D) Lower-level filtering&#10;E) Communication shutdown

Accepted Answer

The answer of _____is the withholding of information about organizational...

Question 13

In the __________ type of grapevine communication network, one &#34;highly connected&#34; individual shares information with many other managers and workers.&#10;A) star chain&#10;B) gossip chain&#10;C) cluster chain&#10;D) leader chain&#10;E) linear

Accepted Answer

The answer of In the __________ type of grapevine communication...

Deck 14: Section 3: Leadership