Deck 11: Interpersonal Communication

Question 1

The stages of team development are

A) formation, summation, division, and production.
B) forming, storming, dividing, performing, and concluding.
C) forming, storming, norming, performing, and transforming.
D) formation, division, production, and conclusion.

Answer 1

C

Question 2

All of the following are effective tips for telephone communication EXCEPT

A) answer with a smile.
B) end your call on a positive note.
C) use only open questions.
D) use continuity sounds.

Answer 2

C

Question 3

Which of the following is NOT a type of power?

A) referent
B) legal
C) legitimate
D) coercive

Answer 3

B

Question 4

The power someone gains because of his/her personal attributes that make people want to follow is referred to as

A) persuasive power.
B) coercive power.
C) positional power.
D) authoritative power.

Question 5

This chapter focuses on communication strategies that include all EXCEPT

A) discussions of telephone, electronic, and written communication.
B) concise, written communication.
C) networking, mentorship, and teamwork.
D) leadership and powerful communication.

Question 6

There are four main categories of organization culture. They are

A) role culture, power culture, people culture, achievement culture.
B) role culture, power culture, extrinsic culture, intrinsic culture.
C) role culture, power culture, extrinsic culture, achievement culture.
D) role culture, intrinsic culture, people culture, achievement culture.

Question 7

When you feel good about yourself, all of the following are true EXCEPT

A) you function better in school.
B) you act like a success.
C) you perform better in general.
D) you are more likely to act like a failure.

Question 8

All of the following are self-destructive beliefs EXCEPT:

A) I can't do that.
B) I've never done it before, but I'll try.
C) They're all snobs, anyway.
D) You love my brother more than you do me.

Question 9

A three-part management strategy for power plays is

A) using a metaphor, describing the behaviour you object to, stating a cooperative response
B) expressing your feelings, describing the behaviour you object to, explaining what you want done by the other person
C) expressing your feelings, describing the behaviour you object to, stating a cooperative response you can both live with
D) expressing your feelings, utilizing verbal and nonverbal communication, stating a cooperative response

Question 10

You have __________ when others see you as possessing important expertise or knowledge.

A) reward power
B) persuasion power
C) expert power
D) legitimate power

Question 11

The following are all effective methods to deal with a powerplay EXCEPT to

A) ignore the behaviour to avoid emphasizing it.
B) express your feelings.
C) provide a response that you can both agree with.
D) describe the behaviour to which you object.

Question 12

Which of the following does NOT constitute sexual harassment?

A) sexual jokes and innuendos that make people feel uncomfortable
B) being told that unless you date the manager, you will not be promoted
C) using sexually explicit screen savers or putting off-colour jokes on the bulletin board that make some people uncomfortable
D) being told that you dress inappropriately for the office environment

Question 13

Traditionalists are characterized by

A) competitiveness, idealism, optimism, and desire for personal gratification.
B) skepticism, informality, independence, and desire for balance.
C) high expectations, self-confidence, technological competence, and sense of entitlement.
D) patriotism, hard work, frugality, and faith in the institutions of power.

Question 14

According to Deborah Tannen, women managers still face difficulty at work for all the following reasons EXCEPT

A) women tend to apologize more than men.
B) women use the phrase "thank you" differently than men.
C) women ask for more input than men.
D) women take more oppositional stances than men.

Question 15

Boomers are characterized by

A) competitiveness, idealism, optimism, and desire for personal gratification.
B) skepticism, informality, independence, and desire for balance.
C) high expectations, self-confidence, technological competence, and sense of entitlement.
D) patriotism, hard work, frugality, and faith in the institutions of power.

Question 16

Some examples of intensifiers include all of the following EXCEPT:

A) really
B) the greatest
C) awesome
D) you know

Question 17

Traditional banks are examples of what kind of culture?

A) role culture
B) achievement culture
C) people culture
D) power culture

Question 18

Nonverbal behaviour can convey __________, as when someone fidgets and engages in a lot if self-touching movements at a meeting, indicating discomfort.

A) more interest
B) less interest
C) a lack of power
D) that you are more powerful than others

Question 19

Power can be communicated nonverbally by all the following EXCEPT

A) using consistent packaging.
B) exerting slightly more pressure and holding the handshake longer than normal.
C) using appropriate facial expressions and gestures.
D) walking quickly and with great force.

Question 20

In a mentoring relationship, an experienced individual helps

A) inform people.
B) train a person.
C) train a person who is less experienced.
D) empower experienced people.

Question 21

An achievement culture has a clear authority, high expectations for loyalty, and measures in place to ensure accountability.

Question 22

Assertive communicators

A) exercise their own rights without denying the rights of others.
B) often get into arguments with others.
C) do what others tell them to do without questioning.
D) think little of the opinions, values, or beliefs of others.

Question 23

Explain to a friend three different ways to increase his or her self-esteem.

Question 24

In an organization with a role culture, conformity to expectations, regulations, procedures, and assigned tasks is expected.

Question 25

Sometimes we think of power negatively, as if it connotes the use of power to dominate others.

Question 26

Explain the principles of power with a brief example of each one.

Question 27

Patterns of communication that take unfair advantage of another person are

A) threats.
B) examples of non-negotiation.
C) examples of assertive communication.
D) power plays.

Question 28

The study of diverse personalities in the workplace shows personality traits that include

A) aggressiveness.
B) temperamental.
C) introverted and extroverted.
D) emotionally unresponsive.

Question 29

Millennials have been described as bold, brazen, and "the cockiest in recent history, with an unprecedented sense of entitlement."

Question 30

Discuss the impact that a multi-generational workforce can have on an organization using the four generations discussed in the text.

Question 31

Explain how the different organization cultures impact communication within that organization.

Question 32

An example of a self-critical expression is:

A) This is my first public speech.
B) I like it, you know.
C) She's a tried and true friend, don't you think?
D) Really, this was the absolute greatest.

Question 33

Blogs can be used by companies to communicate with potential customers and distribute information that changes regularly.

Question 34

The prevalence of multitasking has actually increased the time it takes to complete tasks by up to 50%.

Question 35

We communicate power verbally but not nonverbally.

Question 36

Technology is radically changing the environment in which we work. Discuss the impact of technologies such as email, IM, and blogging and the resultant multitasking are having on workplaces and employees.

Question 37

Baby boomers have been described as bold, brazen, and cocky.

Question 38

Effective interpersonal communication empowers one person to influence the behaviour of others.

Question 39

Written communication extends the opportunity to plan and review the information being sent before it reaches

A) the speaker.
B) the strongest member of the team.
C) the listener.
D) the receiver.

Question 40

Women tend to use the word thanks as gratitude for something you have done for them more so than men.

Question 41

In a __________ culture organization, employees are rewarded through intrinsic job satisfaction and not external rewards.

Question 42

An __________ culture fosters creativity, competition, and creativity in its employees.

Question 43

All the new technology in the workplace requires that employees become experts at __________.

Question 44

You should ________ __________ those beliefs you have about yourself that you find are unproductive or make it difficult to achieve your goals.

Question 45

Expressions that convey a lack of competence are called __________.

Question 46

The generation known as __________ was born after 1980 and are just now entering the workforce.

Question 47

Assertive behaviour allows a person to act in his or her own __________ without denying the __________ of others.

Question 48

Don't use negative body language or block communication with unsolicited advice when using __________ communication.

Question 49

__________ communicates power.

Question 50

Some are born with assets that empower them, but anyone can increase his or her __________.