Deck 7: Written Communication Patterns

Question 1

Understanding how business communication is taught in other countries is helpful when communicating interculturally.

Answer 1

True

Question 2

U.S.business letters use the "you approach."

Answer 2

True

Question 3

Germans use salutations similar to those used in the United States.

Answer 3

False

Question 4

International English is used only by businesspeople that practice English as a second language.

Question 5

Communication theory is taught in all countries.

Question 6

Words that draw mental pictures for the reader are good to use.

Question 7

Facsimile transmissions are more dependable than mail service in many countries.

Question 8

Generally,the Japanese begin letters with a nonbusiness topic such as the weather.

Question 9

In letters to people of other cultures,it is a good idea to use first names in the salutations.

Question 10

Brazilian résumés are quite different from U.S.résumés.

Question 11

Three cultural factors that are important to effective communication include:

A)understanding the business communication in the other culture,knowledge of how business communication is taught in the other culture,and knowing that content errors are more difficult to discern than language errors.
B)understanding the business communication in the other culture,knowing that syntactic errors are important,and a second language makes errors easier to detect.
C)knowledge of how business communication is taught in the other culture,knowing that syntactic errors are important,and a second language makes errors easier to detect.
D)knowing that content errors are more difficult to discern than language errors,understanding the business communication in the other culture,and a second language makes errors easier to detect.

Question 12

Getting a position in China is not easy.

Question 13

In email messages to international colleagues,avoid dwelling on cultural differences.

Question 14

Even if the language is common to both cultures,one culture may restrict the meaning of certain words.

Question 15

English is the only language used in international business.

Question 16

Résumés of one to two pages are common in Mexico.
Multiple Choice.Circle the letter corresponding to the correct response.

Question 17

The French would write a date as follows:

A)September 25,2---
B)Paris,le 25 septembre 2---
C)9/25/2---
D)25th of September,2---

Question 18

Many business communication courses in countries other than the United States are simply translation courses.

Question 19

The German résumé is a complete history of a person's education,work,social,and family life.

Question 20

In their business letters,the French do not usually apologize for mistakes.

Question 21

Which of the following statement regarding jog search information in various countries is incorrect?

A)In the United States,most hiring officials prefer you include names,addresses,and telephone numbers of three or four references.
B)In France,it is difficult for someone directly from the university to get a job without experience.
C)In Germany,students often enter into an employment contract while still in college.
D)In Spain,most positions are gained through advertisements rather than through personal referrals.

Question 22

Which countries expect a professional objective as a part of the résumé?

A)Spain and Germany
B)England and Japan
C)Spain and England
D)Germany and Japan

Question 23

In which country is a photograph of the applicant typically included with the résumé?

A)France
B)Germany
C)England
D)United States

Question 24

Which culture would be the most direct with bad news?

A)United States
B)France
C)Germany
D)Latin America

Question 25

Which of the following statements related to e-mail is incorrect?

A)Messages should be responded to within 48 hours.
B)Messages should be kept to two screens.
C)An inside address is not used.
D)Devising an electronic signature is recommended.

Question 26

"The season for cherry blossoms is here with us and everybody is beginning to feel refreshed" is an appropriate beginning for a letter written by persons from which of the following countries?

A)France
B)Germany
C)Japan
D)Latin America

Question 27

Which of the following statements concerning e-mail messages to international colleagues is incorrect?

A)Use phrases such as "hello" in the customer's language.
B)Avoid asking questions starting with the word "why."
C)Use primarily compound and complex sentences.
D)Apologize when a mistake has been made even though you do not think you are at fault.

Question 28

For these cultures the surname is placed before the given name:

A)Russian and Polish
B)Japanese and Chinese
C)Chinese and Indian
D)Russian and Japanese

Question 29

Which countries include family information on the résumé?

A)Germany and Japan
B)Spain and England
C)England and Japan
D)Spain and Germany

Question 30

The résumé in the United States

A)is longer than those in Great Britain.
B)is about the same length as those in Germany.
C)resembles those in Spain in length and format.
D)is similar to the résumé in France.

Question 31

Which of the following statements is correct?

A)Latin Americans use a buffer when delivering bad news.
B)German letters tend to be informal.
C)French letter endings tend to be rather formal.
D)Japanese letters avoid bad news.

Question 32

Which culture types the surnames in business letters in all capital letters?

A)French
B)German
C)Japanese
D)Latin American

Question 33

From the perspective of the Japanese,U.S.writing would appear

A)condescending.
B)uncaring.
C)too indirect.
D)long.