Deck 5: Teamwork and Diversity

Question 1

Etiquette refers to:

A)connections between or among people.
B)showing faith to people that one is under obligation to defend or support.
C)acceptable standards of behavior in a polite society.
D)people working together in a cooperative action.
E)None of the above

Answer 1

acceptable standards of behavior in a polite society.

Question 2

Cultural competence refers to:

A)differences,dissimilarities,variations.
B)connections between or among people.
C)courtesy and showing good manners.
D)people working together in a cooperative action.
E)None of the above

Answer 2

None of the above

Question 3

It's best to treat other people the way you want to be treated or,better yet,treat other people the way they want to be treated.

Answer 3

True

Question 4

What is folk medicine?

A)A biomedical or Western medical system
B)A collection of traditional beliefs and customs for treating pain or illness
C)Medical care based on technology and prevention
D)Medical practices that apply to all cultures
E)None of the above

Question 5

Which of the following is not an example of diversity?

A)Religious beliefs
B)Socioeconomic status
C)Occupation
D)Age
E)All are examples of diversity

Question 6

Courtesy is:

A)polite behavior,gestures,and remarks.
B)a high degree of skill or knowledge.
C)a tendency to include everyone.
D)a connection between or among people.
E)None of the above

Question 7

Which of the following are ways to strengthen relationships at work?

A)
B)Give your coworkers the benefit of the doubt and assume they are there to do their best.
C)Expect your coworkers to get their work done on time and without your help.
D)Find a clique and join it.
E)All of the above

Question 8

Culture relates to the behaviors,beliefs,and actions characteristic of a particular social,ethnic,or age group.

Question 9

Developing a team mission statement can help the team:

A)create shared goals.
B)identify leaders and followers.
C)replace another team that has not met its goals.
D)delegate its responsibilities to a supervisor or manager.
E)None of the above

Question 10

Which of the following is an example of a workplace team?

A)Interdisciplinary
B)Ad hoc
C)Emergency response
D)Multidisciplinary
E)All of the above

Question 11

Health care workers need to be culturally competent because they interact with coworkers,patients,physicians,and visitors from many different cultural backgrounds.

Question 12

Prejudice is favoring one way over another,while bias is refusing to be open or seek understanding or the facts before making a decision.

Question 13

Why are courtesy,etiquette,and manners important at work?

A)Employers are concerned about the decline of polite behavior in society.
B)People must work together,often under stressful conditions,to meet customer needs.
C)These behaviors help form and maintain effective working relationships.
D)Failure to demonstrate these behaviors can lead to interpersonal conflicts.
E)All of the above

Question 14

Which of the following is an example of acceptable and effective gestures and behaviors for all cultures?

A)Touching the head of a child
B)Making eye contact
C)Pointing at someone
D)Greeting someone with a handshake
E)None of the above

Question 15

Which type of team is composed of workers from different disciplines who work with the same patient during the same period of time?

A)Interdisciplinary
B)Ad hoc
C)Emergency response
D)Multidisciplinary
E)All of the above

Question 16

What is consensus?

A)Polite behavior,gestures,and remarks
B)Differences,dissimilarities,variations
C)A tendency to include everyone
D)Reaching a decision that all members agree to support
E)None of the above

Question 17

Which of the following is a responsibility of health care team members?

A)Identify the role of each team member
B)Identify the specific tasks that need to be done
C)Reduce or eliminate interpersonal conflict
D)Establish expectations and goals
E)All of the above

Question 18

Which of the following are effective ways to overcome prejudice?

A)Ask why do people think the way they think
B)Form your opinions and don't let other people question them
C)Avoid situations where you have to interact with other cultures
D)Read books,magazines,and newspapers that reinforce your opinions
E)None of the above

Question 19

Expectations or guidelines for group behavior are called:

A)roles.
B)manners.
C)colleagues.
D)delegations.
E)None of the above

Question 20

Which of the following is not a common folk medicine practice in certain cultures?

A)Believing that pain must be endured silently
B)Restricting menstruating women from eating deer meat and lemons
C)Using acupuncture with herbs over the puncture sites
D)Using heat and cold remedies to restore balance
E)All of these are common folk medicine practices in certain cultures

Question 21

Bias can impact diagnosis and treatment,lead to health disparities,and result in unfair and inappropriate care.

Question 22

To demonstrate cultural competence,health care workers must be which of the following?

A)Objective
B)Ethnocentric
C)Skilled in stereotyping
D)All of the above
E)None of the above

Question 23

Ethnicity refers to a human population that is considered distinct based on physical characteristics,such as White,Black,or Latino.

Question 24

Which of the following should health care workers do when speaking to patients who are learning English?

A)Speak in a louder than usual tone of voice to make sure they hear you
B)Pronounce one syllable at a time,slowing drawing out each word
C)Assume that patients understand what you are saying when they nod their head
D)All of the above
E)None of the above

Question 25

Extended families are:

A)basic family groups that include a mother,father,and children.
B)also known as nuclear families.
C)families with a nucleus and various relatives living in the same household.
D)also known as patriarchal or matriarchal families.
E)None of the above