Deck 10: It Project Quality Management

Question 1

Black Belts and Champions are designations of leadership and competence under the Capacity Maturity Model CMM).

Answer 1

False

Question 2

Control charts are used to highlight statistically significant variation in processes.

Answer 2

True

Question 3

The key steps in the Six Sigma framework are the D-M-A-I-C cycle which stands for Define,Measure,Adapt,Innovate,and Control.

Answer 3

False

Question 4

Verification activities focus on asking the question of whether we followed the right procedures and processes.

Question 5

The PMBOK definition of project quality management focuses on conformance to specifications.

Question 6

Variations that fall more than three standard deviations from the mean are attributed to assignable cause.

Question 7

PMBOK defines the major quality management processes as: conformance to requirements,fitness for use,and having a high degree of excellence.

Question 8

A process that is shown to have eight successive values that are more than two standard deviations away from the mean might be correctly categorized as stable and in statistical control.

Question 9

Most quality initiatives translate readily and require little if any corporate culture changes as evidenced by the Japanese adoption of Deming's quality philosophy.

Question 10

The Pareto Diagram is based on the notion that 20 percent of the problems are based on 80 percent of the causes

Question 11

Validation is a process-oriented activity that focuses on the deployment of specific development procedures.

Question 12

Defect arrival rates,Defects by phase,and Fix Response time are all process metrics.

Question 13

ISO certification is a multinational effort to certify products,services,or systems that meet specified quality management principles.

Question 14

The use of development teams working collaboratively has increased the need for change control and configuration management.

Question 15

Eli Whitney is one of the central figures of the industrial revolution because of his concept of mass-producing interchangeable parts.

Question 16

Software process maturity represents the expected results that can be achieved by following a particular software process.

Question 17

Project quality control is an expense that should be minimized and incurred primarily in the testing phase of a project.

Question 18

Project Quality Management PQM)focuses on the project product and Project Control Management PCM)focuses on the project process.

Question 19

Taken together,the concepts of quality management,verification and validation,change control and knowledge management support the overall project quality management plan.

Question 20

Documenting lessons learned is an important part of continuous quality improvement.

Question 21

The quality system that grew out of a 1947 meeting with a mission of facilitating the international coordination and unification of industrial standards is part of the history of which quality system.

A)ISO
B)TickIT
C)Six Sigma
D)Capability Maturity Model CMM)
E)None of the above

Question 22

_________ introduced the control chart to better understand process variations.

A)Eli Whitney
B)Frederic Taylor
C)Walter Shewhart
D)W)Edwards Deming
E)Joseph Juran

Question 23

Within Six Sigma,the _____ step is used to identify the relevant metrics.

A)Define
B)Measure
C)Analyze
D)Improve
E)Control

Question 24

A list of 14 points for quality is associated with

A)Deming
B)Juran
C)Crosby
D)Capability Maturity Model CMM)
E)Ishikawa

Question 25

_____was started by Motorola in the mid-1980's as a basis for measuring the quality of a process rather than the products it produces.

A)ISO
B)TickIT
C)Six Sigma
D)Capability Maturity Model CMM)
E)None of the above

Question 26

The D-M-A-I-C cycle is part of:

A)ISO
B)TickIT
C)Six Sigma
D)Capability Maturity Model CMM)
E)Software Metrics Model SMM)

Question 27

__________ published the Quality Control Handbook which viewed quality as "fitness for use" as perceived by the customer.

A)Eli Whitney
B)Frederic Taylor
C)Walter Shewhart
D)W)Edwards Deming
E)Joseph Juran

Question 28

A _____ is useful for identifying and investigating the most important problems by ranking them in descending order.

A)statistical chart
B)flow chart
C)pareto diagram
D)control chart
E)fishbone diagram

Question 29

A _____ provides a picture of how a particular process is behaving over time by providing a chart with a center line and limits on either side of the center line.

A)statistical chart
B)flow chart
C)pareto diagram
D)control chart
E)fishbone diagram

Question 30

Verification and validation of project deliverables should be carried out _____

A)at the beginning of the project
B)in the middle of the project
C)at the end of the project
D)throughout the project
E)there is no preferrable time to complete these activities

Question 31

________ is monitoring and documenting the results of executing project quality activities to eliminate causes of unsatisfactory performance and implement new processes and techniques to improve project quality throughout the organization.

A)Plan Quality
B)Perform Quality Assurance
C)Perform Quality Control
D)Project Quality Management
E)Quality Management Plan

Question 32

A _____ refers to the activities,methods,materials,and measurements used to produce the product or service.

A)metric
B)performance indicator
C)quality indicator
D)process
E)quality chain

Question 33

In general control limits are set at + or - ________ standard deviations which provides ________ probability limits.

A)3,.05
B)3,.001
C)2,.05
D)2,.01
E)1,.34

Question 34

The core values of quality programs proposed by Shewhart,Deming,Juran,Ishikawa,and Crosby include:

A)focus on the customer,
B)incremental or continuous improvement
C)problem detection and correction
D)measurement
E)all of these are part of the core values proposed.

Question 35

A _____ is best developed by brainstorming with a learning cycle approach to identify and correct a particular problem.

A)statistical chart
B)flow chart
C)pareto diagram
D)control chart
E)fishbone diagram

Question 36

________ is determining which quality requirements and/or standards are important for the project and the product and then documenting how compliance will be demonstrated.

A)Plan Quality
B)Perform Quality Assurance
C)Perform Quality Control
D)Project Quality Management
E)Quality Management Plan

Question 37

________ is the person most closely associated with the scientific management approach.

A)Eli Whitney
B)Frederic Taylor
C)Walter Shewhart
D)W)Edwards Deming
E)Joseph Juran

Question 38

________ provides the basis for continuous improvement by auditing and evaluating the results from quality control measurements so that appropriate quality standards and operational definitions are used.

A)Plan Quality
B)Perform Quality Assurance
C)Perform Quality Control
D)Project Quality Management
E)Quality Management Plan

Question 39

Within Six Sigma,the _____ step is to identify the customer satisfaction goals and subgoals.

A)Define
B)Measure
C)Analyze
D)Improve
E)Control

Question 40

Master Black belt is a role in what quality system?

A)ISO
B)TickIT
C)Six Sigma
D)Capability Maturity Model CMM)
E)None of the above

Question 41

Verifying that the system satisfies the end customer's scope and detailed requirement specifications is ?

A)Unit testing
B)Integration testing
C)Systems testing
D)Acceptance testing
E)None of the above

Question 42

Testing as a whole in an operating environment to verify functionality and fitness for use is _________ ?

A)Unit testing
B)Integration testing
C)Systems testing
D)Acceptance testing
E)None of the above

Question 43

Within Six Sigma,the _____ step reviews the data for trends,patterns,or relationships.

A)Define
B)Measure
C)Analyze
D)Improve
E)Control

Question 44

Gray box testing is a type of ____________?

A)Unit testing
B)Integration testing
C)Systems testing
D)Acceptance testing
E)None of the above

Question 45

The CMM/CMMI level which is the first to introduce technology change management _________ ?

A)Level 1 Initial
B)Level 2 Repeatable
C)Level 3 Defined
D)Level 4 Managed
E)Level 5 Optimizing

Question 46

What is scientific management? Why was it so popular? Why was it so controversial?

Question 47

The CMM/CMMI level which documents and standardizes software engineering and management processes throughout the organization is _________ ?

A)Level 1 Initial
B)Level 2 Repeatable
C)Level 3 Defined
D)Level 4 Managed
E)Level 5 Optimizing

Question 48

The CMM/CMMI level which is characterized by the addition of Software Quality management and Quantitative Process Management is _________ ?

A)Level 1 Initial
B)Level 2 Repeatable
C)Level 3 Defined
D)Level 4 Managed
E)Level 5 Optimizing

Question 49

Which of the following is a product-oriented activity that attempts to determine if the system or project deliverable meets the customer or client's expectations?

A)Verification
B)Validation
C)Configuration management
D)Fact-based management
E)Software process maturity

Question 50

Defect arrival rate is an example of a:

A)Process Metric
B)Product Metric
C)Project Metric
D)Project Standard
E)None of the above

Question 51

Testing whether a set of logically related units work together properly would be done in _________ ?

A)Unit testing
B)Integration testing
C)Systems testing
D)Acceptance testing
E)None of the above

Question 52

Earned Value EV)would be an example of a

A)Process Metric
B)Product Metric
C)Project Metric
D)Project Standard
E)None of the above

Question 53

The CMM/CMMI level which is the first to introduce key process areas is _________ ?

A)Level 1 Initial
B)Level 2 Repeatable
C)Level 3 Defined
D)Level 4 Managed
E)Level 5 Optimizing

Question 54

Quality metrics should focus on

A)Process
B)Product
C)Project
D)All of the above
E)None of the above

Question 55

The CMM/CMMI level characterized by an immature software organization using ad hoc process is _______ ?

A)Level 1 Initial
B)Level 2 Repeatable
C)Level 3 Defined
D)Level 4 Managed
E)Level 5 Optimizing

Question 56

Within Six Sigma,during the _____ step process enhancements are proposed and implemented.

A)Define
B)Measure
C)Analyze
D)Improve
E)Control

Question 57

Customer found defects is an example of a:

A)Process Metric
B)Product Metric
C)Project Metric
D)Project Standard
E)None of the above

Question 58

Within Six Sigma,the _____ step puts in place methods and tools to maintain performance levels once they have been achieved.

A)Define
B)Measure
C)Analyze
D)Improve
E)Control

Question 59

Why should quality management include both the products and processes of a project?

Question 60

What is PQM?

Question 61

What is a product metric? Give an example.

Question 62

What is ISO? Why would an organization wish to be ISO certified?

Question 63

Describe validation.What activities support validation?

Question 64

What is an Ishikawa diagram? How can it be used as a quality control tool for an IT project?

Question 65

What is a standard? What role do standards play in developing an information system?

Question 66

Why did the teachings of Deming and Juran have such an important impact on Japan just after World War II?

Question 67

What is a control chart? When is a process said to be in statistical control? How would you know if it was not?

Question 68

What is a process metric? Give an example.

Question 69

Describe verification.What activities support verification?

Question 70

What is software process maturity?

Question 71

What is a Pareto diagram? How can it be used as a quality control tool for an IT project?