Deck 16: Intrapersonal and Interpersonal Business Communication

Question 1

The first stage of a conversation is called the preview.

Answer 1

False

Question 2

The second quadrant in Luft and Ingram's model of the dimensions of self involves information that you know,but do not reveal to others.

Answer 2

False

Question 3

According to the social penetration theory,if you skip from superficial to intimate topics too quickly,you run risk of violating normative expectations.

Answer 3

True

Question 4

Intrapersonal communication takes place in the mind with externalization.

Question 5

If a speaker continues to introduce new information during the closing stage of a conversation,the listener will continue to be as attentive as he/she was during the main engagement.

Question 6

The more we know about others,and become accustomed to how they communicate,the better we can predict how they will interact with us in future contexts.

Question 7

It is appropriate to call and ask the human resources office about the dress code for an employment interview.

Question 8

As per Maslow's hierarchy of needs,if our basic needs are satisfied,we are more likely to seek the companionship of others.

Question 9

In intrapersonal communication,you use the language and symbols that were communicated to you through your culture.

Question 10

An internal monologue is by definition disorganized and illogical.

Question 11

We are in a constant state of change physiologically and psychologically.

Question 12

The predicted outcome value theory is often called the Onion Theory.

Question 13

Schutz describes the three interpersonal needs of affection,control,and belonging as interdependent and variable.

Question 14

The communication process is not static.

Question 15

The developmental view of interpersonal communication places emphasis on the size of the audience rather than the relationship.

Question 16

According to Schutz,underpersonals will generally not be found on center stage.

Question 17

Silence can be interpreted as an unwillingness to communicate,and may actually discourage interaction.

Question 18

Maslow's hierarchy of needs is individualistic.

Question 19

The dyadic effect increases uncertainty about conversational partners.

Question 20

Self-disclosure is purely intentional.

Question 21

Our _____ is "what we perceive ourselves to be," and involves aspects of image and esteem.

A)internal monologue
B)self-concept
C)personality
D)IQ
E)character

Question 22

Conflict is universal.

Question 23

When faced with a conflict,by choosing to focus on the messenger instead of the message,we keep the discussion supportive and professional.

Question 24

External interruptions may involve your attempt to get a word in edgewise,and may change the course of the conversation.

Question 25

"How has your education and/or experience prepared you for this job?" is one of the most common interview questions.

Question 26

The second quadrant of Luft and Ingram's model of the dimensions of self:

A)represents things others observe about us that we are unaware of.
B)represents information that is known to you and others.
C)involves information that you know,but do not reveal to others.
D)involves information that is unknown to you and your conversational partners.
E)involves information that is actively withheld by you and others.

Question 27

The fourth quadrant of Luft and Ingram's model of the dimensions of self:

A)represents things others observe about us that we are unaware of.
B)represents information that is known to you and others.
C)involves information that you know,but do not reveal to others.
D)involves information that is actively withheld by you and others.
E)involves information that is unknown to you and your conversational partners.

Question 28

If you disagree with an evaluation,bring up past issues and keep the conversation focused on the task at hand.

Question 29

_____ refers to the self-talk of intrapersonal communication.

A)Soliloquy
B)Internal monologue
C)Elocution
D)Inner conflict
E)Inner voice

Question 30

According to Maslow's hierarchy of needs,once our basic needs are met we move to level two:

A)safety.
B)love and belonging.
C)self-esteem.
D)knowledge.
E)self-actualization.

Question 31

When we make _____,we evaluate ourselves in relation to our peers of similar status,similar characteristics,or similar qualities.

A)amends
B)personal references
C)social comparisons
D)transitions
E)propositions

Question 32

Avoidance allows for more time to resolve the problem,and can also decrease costs associated with problems in the first place.

Question 33

In an employment interview,responses about your weakness are an invitation to confess.

Question 34

Emotions can be contagious in the workplace,and fear of the unknown can influence people to act in irrational ways.

Question 35

From planning to problem solving,internal conflict resolution,and evaluations and judgments of self and others,we communicate with ourselves:

A)overtly.
B)unconsciously.
C)through intrapersonal communication.
D)through an internal monologue.
E)with externalization.

Question 36

In collectivist cultures,face-saving strategies are common communicative strategies.

Question 37

_____ may include self-talk,acts of imagination and visualization,and even recall and memory.

A)Concentration
B)Intrapersonal communication
C)Jargon
D)Incubation
E)Nonverbal communication

Question 38

_____ is defined as one's own sense of individuality,personal characteristics,motivations,and actions.

A)Consciousness
B)Personality
C)Self
D)Ego
E)Id

Question 39

All of the following are ways of becoming conscious of how we think and communicate with ourselves in order to achieve an inner quietness,except:

A)learning to be quiet.
B)listening to others when they communicate through the written or spoken word.
C)refraining from preparing our responses before others finish speaking.
D)jumping to conclusions from only partially attending to the speaker message.
E)"turning off" our internal monologue.

Question 40

In cultures where independence is highly valued,indirect confrontation is more common.

Question 41

The expectation that when we reveal something about ourselves,others will reciprocate is known as:

A)mutuality.
B)the dyadic effect.
C)predicted outcome value theory.
D)social exchange theory.
E)equity theory.

Question 42

The initiation stage of a conversation:

A)follows the preview stage.
B)requires you to be open to interact.
C)consists of talking points.
D)increases efficiency across time.
E)is rarely associated with anxiety.

Question 43

The _____ asserts that not only do we want to reduce uncertainty,we also want to maximize our possible benefit from the association.

A)developmental view of interpersonal communication
B)social penetration theory
C)social exchange theory
D)equity theory
E)predicted outcome value theory

Question 44

According to Schutz,_____ may be less likely to seek interaction,may prefer smaller groups,and will generally not be found on center stage,whereas _____ crave the spotlight of attention and are highly motivated to seek belonging.

A)abdicrats;democrats
B)autocrats;democrats
C)overpersonals;underpersonals
D)overpersonals;oversocials
E)undersocials;oversocials

Question 45

Beyond self-actualization,Maslow recognizes our innate need:

A)for love and belonging.
B)to know.
C)to experience beauty.
D)for safety.
E)to change.

Question 46

Which of the following statements is not true regarding self-disclosure?

A)Self-disclosure usually moves in small steps
B)Self-disclosure is reciprocal
C)Self-disclosure involves risk
D)Self-disclosure is never unintentional
E)Self-disclosure involves trust

Question 47

Which of the following statements is true regarding the developmental view of interpersonal communication?

A)It lays emphasis on the size of the audience rather than the relationship.
B)It draws a distinction between undersocial and oversocial interactions.
C)It focuses on the level of familiarity and trust.
D)It negates the importance of prior history in relationships.
E)It asserts that we want to maximize our possible benefit from the association.

Question 48

These people share the need for control between the individual and the group.

A)Democrats
B)Abdicrats
C)Personal individuals
D)Social persons
E)Autocrats

Question 49

This theory is often called the Onion Theory because the model looks like an onion and involves layers that are peeled away.

A)Theory Z
B)Predicted outcome value theory
C)Social penetration theory
D)Maslow's hierarchy of needs
E)The developmental view of interpersonal communication

Question 50

This is an important component of the social penetration theory and is developed through repeated,positive interactions.

A)Complexity
B)Homogeneity
C)Predicted outcomes
D)Trust
E)Frequency

Question 51

Individuals who are self-directed in terms of control are called:

A)democrats.
B)autocratic.
C)abdicrats.
D)overpersonals.
E)oversocials.

Question 52

_____ are people who have a strong need to be liked and constantly seek attention from others.

A)Abdicrats
B)Democrats
C)Personal individuals
D)Social persons
E)Overpersonals

Question 53

At this level in Maslow's hierarchy of needs people come to perceive a sense of control or empowerment over their context and environment.

A)Self-esteem
B)Knowledge
C)Self-actualization
D)Safety
E)Love and belonging

Question 54

_____ shift the burden of responsibility from themselves to others,looking to others for a sense of control.

A)Democrats
B)Autocrats
C)Abdicrats
D)Underpersonals
E)Undersocials

Question 55

According to Schutz,_____ are people who seek limited interaction.

A)underpersonals
B)abdicrats
C)personal individuals
D)loners
E)anti-socials

Question 56

_____ can be defined as communication between two people.

A)Interpersonal communication
B)Group communication
C)Intrapersonal communication
D)Reciprocity
E)The dyadic effect

Question 57

According to the social penetration theory,people go from:

A)intrapersonal to interpersonal communication.
B)superficial to intimate levels of communication.
C)interpersonal to group communication.
D)being undersocials to social individuals.
E)being underpersonals to personal individuals.

Question 58

The social penetration theory was propounded by:

A)Irwin Altman and Dalmas Taylor.
B)Abraham Maslow.
C)Gordon Allport.
D)Bruce Tuckman.
E)Steven Beebe and Susan Beebe.

Question 59

A person who strikes a healthy balance in terms of the need for affection is known as an):

A)democrat.
B)abdicrat.
C)social person.
D)personal individual.
E)autocrat.

Question 60

An)_____ is one who strikes a healthy balance between being withdrawn and being the constant center of attention.

A)abdicrat
B)democrat
C)social person
D)autocrat
E)underpersonal

Question 61

Closings are similar to the _____ step,and often involve ritual norms.

A)initiation
B)preview
C)talking points
D)feedback
E)recycle

Question 62

_____ refers to the imaginary bag we all carry,into which we place unresolved conflicts or grievances over time.

A)Gunnysacking
B)Knapsacking
C)Clutching
D)Bagging
E)Packing

Question 63

This stage of a conversation can serve to reduce uncertainty and signal intent.

A)Preview
B)Talking points
C)Feedback
D)Closing
E)Recycle

Question 64

Which of the following should be done in the event that you decide that the position is not right for you?

A)Notify the employer without delay
B)Become fixated on one position or job
C)Focus on the loss and all the hard work you've done
D)Seek out local resources and stop networking
E)Stop researching

Question 65

Which of the following statements is true regarding performance during an employment interview?

A)When asked a question in the interview,focus on its literal meaning.
B)Responses about your strengths are an opening to brag.
C)Responses about your weakness are an invitation to confess.
D)Avoid using the "because" response wherever you can.
E)During a conference call,keep track of the time and limit each response to about a minute.

Question 66

_____ is/are an opportunity to make sure the interaction was successful the first time.

A)Phatic communion
B)Previews
C)Closings
D)Feedback
E)Small talk

Question 67

_____ is/are characterized by control,evaluation,and judgments,while _____ focuses on the points and not personalities.

A)Avoidance;approach
B)Face-saving strategies;face-detracting strategies
C)Gunnysacking;empathy
D)Avoidance;managing your emotions
E)Defensive communication;supportive communication

Question 68

_____ listening involves listening to both the literal and implied meanings within a message.

A)Effective
B)Constructive
C)Empathetic
D)Active
E)Supportive

Question 69

Face-saving strategies:

A)result in a defensive climate.
B)consider the message and the messenger as one.
C)protect credibility.
D)lead to power struggles.
E)are common in individualistic cultures.

Question 70

Face-detracting strategies:

A)take away from the respect of a person.
B)preserve a supportive climate.
C)promote listening.
D)allow for collaboration.
E)are common in collectivist cultures.

Question 71

Which of the following statements is not true regarding preparing for an employment interview?

A)Focus on how your talents,expertise,and experience can help the organization address its problems.
B)Be prepared only for standard questions related to your education and experience.
C)It is appropriate to call and ask the human resources offices about the dress code for an employment interview.
D)Contact the local chamber of commerce to know more about the company.
E)Carefully read the job ad that got you the interview,and memorize what it says about the job and the qualifications.

Question 72

Anthropologist Bronislaw Malinowski called small talk:

A)talking points.
B)shop talk.
C)previews.
D)ritualistic conversation.
E)phatic communion.

Question 73

Which of the following statements is a principle on conflict?

A)Conflict is a sign of a poor relationship.
B)Conflict can be avoided.
C)Conflict can always be resolved.
D)Conflict is not always bad.
E)Conflict is associated with compatible goals.

Question 74

Define self-concept.

Question 75

Two concepts central to both face-detracting and face-saving strategies are:

A)direct confrontation and indirect confrontation.
B)competition and collaboration.
C)avoidance and empathy.
D)listening and communication.
E)trust and self-disclosure.

Question 76

Which of the following statements is true regarding the feedback stage of a conversation?

A)It is the opposite of the preview step.
B)It allows conversational partners to arrive a sense of mutual understanding.
C)Success at this stage can lead to additional interactions.
D)It comes directly after the preview stage.
E)It involves clarification but little discussion and restatement.

Question 77

Changing the subject or leaving the room when faced with a conflict situation is indicative of which of the following conflict management strategies?

A)Avoidance
B)Defensiveness
C)Supportiveness
D)Face-detracting strategies
E)Gunnysacking

Question 78

Discuss intrapersonal communication.

Question 79

Talking points is the third stage of a conversation.This stage:

A)does not inherently exist in all conversations.
B)reduces efficiency across time.
C)reinforces the goal orientation of the conversation.
D)is highly formal in nature.
E)involves casual references.

Question 80

Which of the following statements is true regarding giving and receiving evaluations and criticism in the workplace?

A)If your supervisor starts to discuss a point and you immediately start debating the point in your mind,you are paying attention to what is actually being communicated.
B)If you are at the receiving end of an evaluation or criticism,you may need to ask a clarifying question if it doesn't count as an interruption.
C)Regardless of whether you are the employee receiving the criticism or the supervisor delivering it,avoid nodding and leaning forward.
D)If you disagree with an evaluation,bring up past issues and keep the conversation focused on the task at hand.
E)People generally like surprises and do not want to know what is coming.