Deck 5: Getting to Know Your Diverse Workplace

Question 1

David's company office is characterized by modern furniture, a classic architectural design, and extensive displays of the company logo on office supplies. These characteristics are known as ____________.

A) artifacts
B) organizational assets
C) company culture
D) organizational culture

Answer 1

A

Question 2

What process shapes our attitudes?

A) assimilation
B) socialization
C) orientation
D) cultural identity

Answer 2

B

Question 3

In the United States, people from various regions use different words when referring to Coca-Cola, such as soda, pop, soda pop, etc. These word choices refer to the __________ of a region.

A) dialect
B) syntax
C) accent
D) language

Answer 3

A

Question 4

The activity of professors passing out syllabi on the first day of class or college graduations are known as __________.

A) organizational norms
B) institutional routines
C) cultural rituals
D) rites of passage

Question 5

Through our ___________ or stories we come to understand the organizational culture and one another.

A) water cooler talk
B) narratives
C) memos
D) evaluations

Question 6

The assimilation process begins _____________.

A) during the recruitment process
B) after a coworker has finished training
C) when the applicant arrives for an interview
D) from the point of hiring

Question 7

The categorization of people based on physical characteristics such as skin color, dimensions of the human face, and hair is __________.

A) ethnicity
B) race
C) creed
D) culture

Question 8

Jackson needs information about a grant submission that one of his colleagues has been awarded in the past. He approaches the colleague and asks her about the kinds of things the committee is looking for. Jackson is using which tactic?

A) direct questioning
B) overt questioning
C) perception checking
D) third party questioning

Question 9

Biological groupings are part of __________.

A) ethnic classifications
B) race classifications
C) physical classifications
D) social classifications

Question 10

Sally is a nurse at a hospital. Her new co-workers speak using nursing acronyms and have various words for policies and procedures that are unique to the profession she is in. This language is referred to as ___________

A) banter
B) jargon
C) workplace slang
D) hospital talk

Question 11

The act of excluding or denying people of products, rights, and services based on their race, ethnicity, religion, gender, age, sexual orientation, or disability is called _____________.

A) discrimination
B) racism
C) profiling
D) prejudice

Question 12

The acting out of prejudice is known as ___________.

A) defamation
B) discrimination
C) denying
D) excluding

Question 13

__________ is culture's orientation to supernatural, human, and natural entities in the cosmological universe and other philosophical issues influencing how its members see the world.

A) philosophy
B) worldview
C) doctrine
D) belief

Question 14

Jenny is new to the law firm and is confused about some of the company's organizational culture. She asks several of her coworkers to clarify if her perceptions and understanding are correct. Jenny is engaging in ________.

A) reinforcing
B) fact checking
C) cultural competence
D) perception checking

Question 15

__________ refers to a social group that may be joined together by factors such as shared history, shared identity, shared geography, or shared culture.

A) race
B) nationality
C) ethnicity
D) community

Question 16

Richard wants to know how his company handles late lunches but does not want to ask anyone. Instead, he watches others take late lunches and observes the manager's reaction. Richard is ____________.

A) using surveillance
B) observing
C) spying
D) indirectly questioning

Question 17

Women tend to tag questions at the end of their statements ____________.

A) for confirmation of their opinion
B) for moral support
C) for a response from the other person
D) to question their statement

Question 18

The period of time in which people starting a new job adjust and "settle in" is called the ___________.

A) probationary period
B) workplace networking
C) the socialization process
D) the assimilation process

Question 19

Cultural diversity awareness is being _________ of diversity that's present in any working or social environment while cultural competence refers to the level of _________ a person has about others who differ in some way in comparison to him or herself.

A) tolerant, understanding
B) aware, knowledge
C) knowledgeable, awareness
D) considerate, empathy

Question 20

Which of the following statements is true concerning language in the workplace?

A) Employees are more productive if they all speak the same language.
B) The use of more than one language in a workplace is preferred.
C) Employees who are bilingual are always paid more.
D) Language choice has implications for the way individuals are treated.

Question 21

Men tend to tag questions on to the end of their statements for the purpose of more discussion.

Question 22

Knowing and understanding the organizational culture is necessary to be able to step back and reflect on your own communication.

Question 23

Alice works for a hospital in a very ethnically diverse neighborhood. To ensure everyone receives competent health care, the hospital places multilingual instructions and warning signs all around the complex. These practices are known as __________.

A) interpretation systems
B) language barriers
C) translation services
D) cultural competence
True/False

Question 24

Lauren has a new coworker who pronounces English words differently from her, which leads her to believe her coworker is from a different country. Lauren is making an assumption based off of _____________.

A) dialect
B) accent
C) slang
D) jargon

Question 25

The process that brings businesses into greater contact with the rest of the world and gives our daily lives an increasingly international orientation is known as __________.

A) globalization
B) convergence
C) global unity
D) economic unification

Question 26

Socialization is part of a larger process known as assimilation.

Question 27

Tensions in the workplace are complex and require more than simple mutual respect to avoid.

Question 28

Stereotypes are always negative.

Question 29

Explain and give examples of worldview.

Question 30

Dialect refers to various pronunciations of words from the same language.

Question 31

Surveillance is a beneficial tactic that may be used to receive more accurate information.

Question 32

Jargon is a type of slang that is not appropriate to use in professional contexts.

Question 33

Every organization has its own organizational culture.

Question 34

Shawn's company meetings are characterized by open dialogue and understanding others with an open mind. Shawn's company is engaging in _________.

A) debate
B) open communication
C) empathic listening
D) mutual respect

Question 35

Issues such as religion and gender differences influence each of our worldviews.

Question 36

What would be a classic example of testing limits?

A) having an angry confrontation with your boss
B) not bothering to go through the proper chain of command with your issues
C) having a romantic relationship with a coworker
D) stealing from the company

Question 37

List and describe the seven tactics that a newcomer can use to learn about an organization.

Question 38

Give three examples of diversity in professional contexts.