Deck 6: Interpersonal Communication at Work

Question 1

Bryan is the vice-president of the human resources division for his company and John is one of his employees. Therefore, Bryan is the _________ and John is the _________.

A) superior, subordinate
B) supervisor, coworker
C) leader, follower
D) superordinate, assistant

Answer 1

A

Question 2

Approximately how many women in workplace romances reported motives relating to the job?

A) 15%
B) 25%
C) 35%
D) 50%

Answer 2

A

Question 3

Bruce and Carol are discussing an upcoming business trip after Carol returned from a mandatory leave of absence. The business trip is the ______ layer of their interaction.

A) relational
B) topic
C) content
D) contextual

Answer 3

C

Question 4

Interpersonal communication is ________, meaning it occurs between two people.

A) dual
B) dyadic
C) conversational
D) double

Question 5

Information from formal networks is __________ than information from formal networks.

A) less efficient and more accurate
B) less efficient and less accurate
C) more efficient and more accurate
D) more efficient and less accurate

Question 6

To limit message distortion, supervisors can ______________.

A) limit the number of people a message must travel through before it gets to you
B) go to the source of the message for clarification
C) keep communication channels open with subordinates and customers
D) all of the above

Question 7

Listening to a voicemail, deleting it, and moving on is an example of __________.

A) hearing
B) listening
C) passive listening
D) active listening

Question 8

Which of the following is not a reason interpersonal communication is important?

A) your ability to relate with other people is central to achieving professional excellence
B) interpersonal communication helps you form professional connections with other coworkers, leaders, and clients
C) your interpersonal relationships at work provide a supportive social system that will increase your job satisfaction
D) your interpersonal communication will allow you to manipulate your interactions to your advantage

Question 9

According to ________________ theory, the information we choose to disclose is managed by our own self-set rules.

A) managerial information
B) information security
C) self-disclosure maintenance
D) communication privacy management

Question 10

Which is the best technique for communicating with a supervisor?

A) ingratiation
B) gatekeeping
C) withholding
D) advocacy

Question 11

Which of the following is an active listening strategy?

A) validating
B) reflecting
C) summarizing
D) all of the above

Question 12

Daniel has an excellent idea to increase productivity on his assembly line. However, the original idea he sent to his superiors was altered along the way and became ineffectual. This occurrence is known as ________.

A) gatekeeping
B) summarization
C) upward distortion
D) withholding

Question 13

Susan acts warm and friendly to her supervisor when discussing possible promotions, leading some of her coworkers to call her a "teacher's pet" or "brown-noser". Susan is using a/an ________ strategy.

A) advocacy
B) ingratiation
C) disparaging
D) condescending

Question 14

Which is the best definition of interpersonal communication?

A) a large number of people interacting
B) cocreation of meaning as people interact and is dyadic
C) a face-to-face communication
D) one person talking to a group

Question 15

Karin does not want her supervisor to know that the employees she is in charge of are not fulfilling their obligations, fearing the information will make her look like a bad manager to her boss. She decides not to tell her supervisor and deal with it on her own. This type of message distortion is ___________.

A) gatekeeping
B) general distortion
C) withholding
D) upward withholding

Question 16

Semantic information difference is a term that describes _______________.

A) when employees and supervisors do not share the same view of some organizational issues, basic job duties, or employees' participation in decision making
B) when the information being presented in a meeting is not in line with the company's mission statement.
C) how companies communicate by different channels such as phone, internet, and mail
D) when semantics play a part in organizational decision making

Question 17

When Karin's supervisor asks about her work load she says it is fine. In actuality, she spends much of her time on personal calls and recently had to ask her co-workers to do some of her part of the project in order to meet the deadline. This type of deception is known as _____________.

A) summarization
B) general distortion
C) withholding
D) gatekeeping

Question 18

Adding a relational layer to a message can be done with __________.

A) eye contact
B) tone of voice
C) word choice
D) all of the above

Question 19

Which of the following is an external noise distraction?

A) hunger
B) fatigue
C) stress
D) vibrating cell phone

Question 20

Critical listening requires the listener to ________ the information.

A) write down
B) evaluate
C) refute
D) engage in repeating

Question 21

Explain Communication Privacy Management Theory, including issues that are managed using this theory.

Question 22

Communication that occurs within the whitespace is known as informal communication.

Question 23

Ivana typically interacts with two of her coworkers on the same project, their information technology representative, and her immediate superior. This is known as Ivana's _________.

A) communication network
B) office family
C) workplace community
D) organizational contacts

Question 24

Limiting the number of people a message runs through hinders communication by keeping people out of the informational loop.

Question 25

The _________, also known as the "grapevine" allows employees to speak directly and not chance the message being altered as it moves though the formal communication network.

A) information superhighway
B) rumor mill
C) gossip culture
D) informal communication network

Question 26

Messages have two layers: the content layer and the relational layer.

Question 27

Explain the difference between content and relational layers of messages. How might they affect communication excellence?

Question 28

Interpersonal communication occurs in dyads.

Question 29

Restating, validating, and summarizing are all effective strategies for active listening.

Question 30

If ingratiation is insincere, not your style, or if your boss doesn't like the attention, your resulting communication will come across as less than professional.

Question 31

Internal noise is controlled solely by the individual.

Question 32

How do messages get altered as they move from subordinates to superiors?

Question 33

At meetings, Bill often interrupts his coworkers when they are talking and allows his cell phone to ring during others' presentations. Bill is violating _________.

A) work norms
B) workplace courtesy
C) organizational expectations
D) professional etiquette
True/False

Question 34

Critical listening is listening to understand the speaker's point of view.

Question 35

Janet works for a major phone company where she routinely takes calls from clients and answers questions about the company's products and services. Janet's job involves the field of _________.

A) public relations
B) customer relations
C) publicity
D) technical support

Question 36

Rudy routinely needs to order parts from another part of his company to create a finished product. Rudy is an example of a/an _________.

A) external customer
B) vendor
C) internal customer
D) inclusive buyer

Question 37

Passive listening is hearing, while active listening requires more concentration.

Question 38

Sexual harassment can include unwelcomed sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature and is a result of communicative behaviors and sense making.