Deck 7: Strengthening Teams and Conducting Meetings

Question 1

Which of the following is a relationship role?

A) gatekeeper
B) developer
C) coordinator
D) initiator

Answer 1

A

Question 2

_____________ can limit innovation and is a lose-lose approach to decision making.

A) Majority rule
B) Compromise
C) Consensus
D) Decision by leader

Answer 2

B

Question 3

Which of the following characteristics makes up a meeting's environment?

A) prepared speakers
B) everyone in attendance
C) a prepared agenda
D) time

Answer 3

D

Question 4

During __________, the central form of team communication, leadership can be shared, goals and purposes can be defined, a team identity can be developed, and innovation can be fostered.

A) meetings
B) announcements
C) agenda writing
D) brainstorming

Question 5

When groups are brainstorming,

A) the more ideas, the better.
B) only ideas that will work should be recorded.
C) team members should record their own ideas independently.
D) teams should discuss an idea before adding it to the list of possible solutions.

Question 6

Jenny is taking notes and facilitating the meeting, making sure the group follows the agenda. What role is Jenny providing?

A) recorder
B) secretary
C) procedural developer
D) coordinator

Question 7

Stefan and his coworkers are attending a meeting and have concerns about a decision that is about to be made but do not speak up because they do not want to be the voice of dissent. The decision is ultimately carried through, to disastrous results. Stefan's team meeting has resulted in

A) an organizational dilemma.
B) cohesiveness.
C) conflict.
D) groupthink.

Question 8

Meetingthink results from

A) poorly run meetings.
B) false empowerment.
C) overload.
D) all of the above

Question 9

Which is the best option for a leader deciding on who should attend a meeting?

A) Someone from each department should attend.
B) As many employees as possible should attend.
C) Only people who are contributing to the topics for that day should attend.
D) All the administrative staff should attend.

Question 10

Laurel supervises shift workers at a call center. What is the best meeting option for Laurel and her employees?

A) Keep one meeting time and assign someone from each shift to attend each meeting and ask them to relay the information to their coworkers.
B) Alternate the meetings among shifts to show that all team members are valued and respected.
C) Meet with one shift and the same employees every week.
D) Do not have meetings; send memos to all staff.

Question 11

Why do the warriors play such an integral role in groups?

A) They make sure the team is meeting its objectives.
B) They ask the critical "what if" questions.
C) They make certain the plan is successfully implemented.
D) They help convince skeptical group members to follow the plan.

Question 12

When should an agenda be distributed?

A) a few days before the meeting
B) during the meeting
C) only the secretary should have the written agenda
D) at the end of the previous meeting

Question 13

Needs and concerns of all parties involved are addressed under which approach to handling conflict?

A) position
B) unite
C) fight
D) flight

Question 14

Criteria refer to the standards used to make

A) sure that a deadline is met.
B) a decision.
C) a change occur.
D) something out of nothing.

Question 15

A team investigating a problem that needs improvement within their organization have begun to ask themselves "what if" questions. The team is in the ________ mode.

A) explorer
B) artist
C) warrior
D) innovator

Question 16

Terry has noticed that his colleagues at work frequently take breaks and leave the office to take personal phone calls. These behaviors are

A) not allowed in the handbook.
B) norms.
C) unproductive.
D) roles.

Question 17

Malika does not think any ideas from the group she is meeting with are any good and has objected to almost all of the other participants' solutions. Malika is a

A) blocker.
B) dominator.
C) attacker.
D) clown.

Question 18

Which decision-making strategy is the most time consuming?

A) decision by leader
B) voting
C) compromise
D) consensus

Question 19

What is the purpose of a devil's advocate?

A) to push for a decision to be made in a timely manner
B) to point out obvious flaws in each solution
C) to make sure unpopular views are discussed
D) to provide the vote to make the majority

Question 20

A person in charge of a given task is the

A) lead.
B) leader.
C) task manager.
D) task organizer.

Question 21

When brainstorming, teams should take the time to reflect on each idea and leave it on the list or eliminate it immediately to avoid wasting time on it at a later time.

Question 22

What is groupthink? Briefly describe the causes of groupthink and ways to avoid it.

Question 23

In the unite approach, a _________ is a demand that includes each person's solution to the problem.

A) stance
B) platform
C) position
D) none of the above

Question 24

What definition correctly defines effective use of the round robin technique?

A) making sure the most talented people have the greatest amount of time to talk
B) allowing all members to listen and not interrupt while other team members are speaking
C) listening to all ideas offered and carefully remove the least valuable one after each round
D) making a list of all the ideas offered and leave the final solution to a group vote

Question 25

A well-constructed agenda should indicate the topics to be covered, the length of time allotted to each topic, the person responsible for reporting on each topic, and the time allotted for new business.

Question 26

A team is distinct from a group in that within teams, members share leadership responsibility.

Question 27

The role of a supporter in a meeting is to encourage silent members to participate.

Question 28

What group makeup can offer the most effective innovation?

A) a group with the smartest people in the department
B) making sure your group makeup has a good mix of people strong in different areas
C) a group that follows a strong leader with a clear agenda
D) a group that is friendly and works well with each other

Question 29

Presentations are the central form of team communication.

Question 30

Groupthink occurs as members of teams begin to think alike.

Question 31

Briefly explain three types of task roles and three types of relationship roles that help teams share leadership responsibility.

Question 32

John's team has recently been given a large project and they need to generate many ideas in a short amount of time. What innovative tool would serve John's team best?

A) idea writing
B) role playing
C) nominal group technique
D) brainstorming

Question 33

Under what conditions should a decision be made by the leader?

A) whenever unruly group members will not cooperate
B) whenever a quick decision must be made
C) when the group is not offering helpful strategies to a problem
D) when the leader does not have the right personnel to make a decision

Question 34

List and describe three ways to generate innovative solutions.

Question 35

The ___________ defines team members as joint problem solvers rather than adversaries.

A) unite approach
B) groupthink approach
C) nominal group approach
D) meetingthink approach

Question 36

Once meetings are set, they need to take place even if one or more participants cannot attend.

Question 37

For what reasons do groups often times fail to describe and analyze issues that can become problematic?

A) People assume everyone already knows what the problem is without discussing it.
B) The group leader fails to set a proper agenda for the group.
C) Group members become too distracted due to monotonous meetings.
D) External pressures force the group to reach a decision too fast.

Question 38

The voting technique of majority rule has been found to be the most effective overall, as it utilizes a more democratic approach to decision making.

Question 39

Meetings should be kept at the same time of day and time each week in order to develop a routine schedule for employees.

Question 40

The most efficient and productive employees break traditional organizational norms.

Question 41

All of the following influence whether a meeting runs effectively EXCEPT

A) meeting environment.
B) meeting topic.
C) meeting participants.
D) all of these influence whether a meeting runs effectively.

Question 42

In the unite approach, ____________ are the needs and concerns underlying each position.

A) interests
B) stances
C) platforms
D) none of the above

Question 43

Explain the KEYS approach to achieving excellence in team communication. Be sure to go through the four steps in KEYS and explain how they apply to achieving excellence in team communication.

Question 44

A group consists of two or more people.

Question 45

Explain the differences between the unite approach and the nominal group technique in group problem solving. Be sure to highlight the pros and cons of each approach.

Question 46

Explain the unite approach to team problem solving.

Question 47

Explain the difference between groups and teams.

Question 48

In the unite approach, once you've stated the problem, the next step is to

A) debunk others' positions.
B) promote your position.
C) invite cooperation.
D) none of the above

Question 49

In the KEYS approach to achieving professional excellence in team communication, you should

A) evaluate whether or not you want to be a part of the team.
B) evaluate what is professional communication and what is not.
C) evaluate who should be a part of the team.
D) none of the above

Question 50

________________ includes both the time and place a meeting is held.

A) Meeting environment
B) Meeting pragmatics
C) Meeting culture
D) none of the above