Deck 5: Getting to Know Your Diverse Workplace

Question 1

David's company's office is characterized by modern furniture, a classic architectural design, and extensive displays of the company logo on office supplies. These characteristics are known as

A) artifacts.
B) organizational assets.
C) company culture.
D) organizational culture.

Answer 1

A

Question 2

Cultural diversity awareness is being _________ of diversity that's present in any working or social environment, while cultural competence refers to the level of _________ a person has about others who differ in some way in comparison to him or herself.

A) tolerant; understanding
B) aware; knowledge
C) knowledgeable; awareness
D) considerate; empathy

Answer 2

B

Question 3

In the United States, people from various regions use different words when referring to Coca-Cola, such as soda, pop, soda pop, for example. These word choices refer to the __________ of a region.

A) dialect
B) syntax
C) accent
D) language

Answer 3

A

Question 4

Jackson needs information about a grant submission that one of his colleagues has been awarded in the past. He approaches the colleague and asks her about the kinds of things the committee is looking for. Jackson is using which tactic?

A) direct questioning
B) overt questioning
C) perception checking
D) third-party questioning

Question 5

__________ is culture's orientation to supernatural, human, and natural entities in the cosmological universe and other philosophical issues influencing how its members see the world.

A) Philosophy
B) Worldview
C) Doctrine
D) Belief

Question 6

What process shapes our attitudes?

A) assimilation
B) socialization
C) orientation
D) cultural identity

Question 7

Biological groupings are part of

A) ethnic classifications.
B) race classifications.
C) physical classifications.
D) social classifications.

Question 8

The period of time in which people starting a new job adjust and "settle in" is called the

A) probationary period.
B) workplace networking.
C) the socialization process.
D) the assimilation process.

Question 9

The assimilation process begins

A) during the recruitment process.
B) after a coworker has finished training.
C) when the applicant arrives for an interview.
D) from the point of hiring.

Question 10

The categorization of people based on physical characteristics such as skin color, dimensions of the human face, and hair is

A) ethnicity.
B) race.
C) creed.
D) culture.

Question 11

Which of the following statements is true concerning language in the workplace?

A) Employees are more productive if they all speak the same language.
B) The use of more than one language in a workplace is preferred.
C) Employees who are bilingual are always paid more.
D) Language choice has implications for the way individuals are treated.

Question 12

Women tend to tag questions at the end of their statements

A) for confirmation of their opinion.
B) for moral support.
C) for a response from the other person.
D) to question their statement.

Question 13

__________ refers to a social group that may be joined together by factors such as shared history, shared identity, shared geography, or shared culture.

A) Race
B) Nationality
C) Ethnicity
D) Community

Question 14

Jenny is new to the law firm and is confused about some of the company's organizational culture. She asks several of her coworkers to clarify if her perceptions and understanding are correct. Jenny is engaging in

A) reinforcing.
B) fact checking.
C) cultural competence.
D) perception checking.

Question 15

Through our ___________ or stories, we come to understand the organizational culture and one another.

A) water cooler talk
B) narratives
C) memos
D) evaluations

Question 16

The process that brings businesses into greater contact with the rest of the world and gives our daily lives an increasingly international orientation is known as

A) globalization.
B) convergence.
C) global unity.
D) economic unification.

Question 17

Sally is a nurse at a hospital. Her new coworkers speak using nursing acronyms and have various words for policies and procedures that are unique to the profession she is in. This language is referred to as

A) banter.
B) jargon.
C) workplace slang.
D) hospital talk.

Question 18

Richard wants to know how his company handles late lunches but does not want to ask anyone. Instead, he watches others take late lunches and observes the manager's reaction. Richard is

A) using surveillance.
B) observing.
C) spying.
D) indirectly questioning.

Question 19

The activity of professors passing out syllabi on the first day of class or college graduations is known as

A) organizational norms.
B) institutional routines.
C) cultural rituals.
D) rites of passage.

Question 20

The act of excluding or denying people of products, rights, or services based on their race, ethnicity, religion, sexual orientation, gender, age, or disability is known as

A) defamation.
B) discrimination.
C) denying.
D) excluding.

Question 21

Explain and give examples of worldview.

Question 22

Explain the phases of organizational assimilation. Be sure to mention each distinct phase.

Question 23

Stereotypes are always negative.

Question 24

Socialization is part of a larger process known as assimilation.

Question 25

_______ is the rules of living and functioning in society.

A) Society
B) Ideology
C) Worldview
D) Culture

Question 26

Issues such as religion and gender differences influence each of our worldviews.

Question 27

Shawn's company meetings are characterized by open dialogue and understanding others with an open mind. Shawn's company is engaging in

A) debate.
B) open communication.
C) empathic listening.
D) mutual respect.

Question 28

Jargon is a type of slang that is not appropriate to use in professional contexts.

Question 29

Men tend to tag questions on to the end of their statements for the purpose of more discussion.

Question 30

__________ refers to a social group that may be joined together by factors such as shared history, shared identity, shared geography, or shared culture.

A) Race
B) Culture
C) Ethnicity
D) none of the above

Question 31

Every organization has its own organizational culture.

Question 32

List and describe the seven tactics that a newcomer can use to learn about an organization.

Question 33

Dialect refers to various pronunciations of words from the same language.

Question 34

Lauren has a new coworker who pronounces English words differently than she does, which leads her to believe her coworker is from a different country. Lauren is making an assumption based on

A) dialect.
B) accent.
C) slang.
D) jargon.

Question 35

Surveillance is a beneficial tactic that may be used to receive more accurate information.

A) True
B) False

Question 36

Alice works for a hospital in an ethnically diverse neighborhood. To ensure everyone receives competent health care, the hospital places multilingual instructions and warning signs all around the complex. These practices are known as

A) interpretation systems.
B) language barriers.
C) translation services.
D) cultural competence.

Question 37

Give three examples of diversity in professional contexts.

Question 38

Tensions in the workplace are complex and require more than simple mutual respect to avoid.

Question 39

___________________ refers to the way an organization operates, the attitudes the employees have, and the overall tone and approach to any given business.

A) Culture
B) Organizational culture
C) Organizational worldview
D) Worldview

Question 40

Knowing and understanding the organizational culture is necessary to be able to step back and reflect on your own communication.

Question 41

A culturally competent professional has the knowledge of difference and

A) is always striving to learn more.
B) uses that knowledge to advance her or his agenda.
C) strives to educate others about how to act in our culture.
D) none of the above

Question 42

Getting to know your diverse workplace is important for all of these reasons EXCEPT

A) you must be aware of differences between yourself and others.
B) you must be sensitive to differences between yourself and others.
C) you must be able to communicate effectively when encountering difference.
D) you will not have any professional connections unless you develop these skills.

Question 43

_____________is about people seeking understanding through the vehicle of open dialogue.

A) Compassion
B) Understanding
C) Mutual respect
D) none of the above

Question 44

_________ are temporary embellishments or objects characteristic of a particular culture or institution.

A) Emblems
B) Artifacts
C) Fixtures
D) none of the above

Question 45

Women are more likely to communicate to accomplish a task by using report talk.

Question 46

Men are more likely to communicate to establish relationships by using rapport talk.

Question 47

Sally was working on a team that was comprised of colleagues from a different cultural background who value time differently. Sally was consistently frustrated with the way the team worked together, lamenting that meetings often started late and went well beyond their scheduled end time. While her colleagues were focused on developing relationships across the team, Sally just wanted to get her work done and move onto the next task. What is Sally lacking in this scenario?

A) self-awareness
B) global view
C) cultural competence
D) none of the above

Question 48

______________ is a specific competency in which you ask others if your understanding is correct or incorrect.

A) Perception checking
B) Discussion
C) Reiterating
D) none of the above