Deck 2: Verbal and Nonverbal Communication

Question 1

Which of the following is not a purpose of nonverbal behavior?

A) to express emotion
B) to convey interpersonal attitudes
C) to replace verbal communication
D) to present one's personality

Answer 1

C

Question 2

Why is touch such an important nonverbal code?

A) It is the most commonly used code.
B) Touching is a taboo code in many cultures.
C) Touch conveys a great deal of information about our personality.
D) Touch is the most powerful and misunderstood code.

Answer 2

D

Question 3

Greeting a coworker with a handshake falls under the category of _________ touch.

A) functional
B) social
C) friendship
D) acquaintance

Answer 3

A

Question 4

Judy notices her coworkers slouching when they are in meetings. Her coworkers are communicating through their ________ behavior.

A) interpersonal
B) proxemics
C) body
D) kinesic

Question 5

What word best describes the symbols communicators use?

A) abstract
B) vague
C) arbitrary
D) all of the above

Question 6

During a speech, Frank lost his footing and fell to the floor. To show the audience he was okay, Frank gave a thumbs-up to the crowd. The thumbs-up is an example of a(n)

A) illustrator.
B) emblem.
C) regulator.
D) affect display.

Question 7

Rules regarding when, how, where, and with whom to talk about certain things are known as

A) communication rules.
B) regulative rules.
C) contextual rules.
D) constitutive rules.

Question 8

Monica is proud of a new tattoo she just had done on her wrist and has been showing her new ink to her friends at work. She is communicating with the use of a(n)

A) emblem.
B) artifact.
C) item.
D) object.

Question 9

Trying to keep a blank expression when hearing bad news would be an example of

A) masking.
B) deintensification.
C) neutralization.
D) concealing.

Question 10

The space that is generally occupied by significant others, family members, and close friends is known as the ___________ zone.

A) social zone
B) intimate zone
C) informal
D) casual

Question 11

What type of communication rules describe what "appropriate" communication consists of?

A) nonverbal
B) regulative
C) constitutive
D) audience-centered

Question 12

How is communication made the most effective?

A) when verbal and nonverbal elements operate in an integrated fashion
B) when verbal communication is given more emphasis than nonverbal communication
C) when nonverbal communication is allowed to dictate the interaction
D) when our interactions do not require nonverbal communication

Question 13

Proxemics is a type of ________ communication.

A) verbal
B) location
C) human
D) nonverbal

Question 14

The process of understanding our experiences and the experiences of others through the use of verbal and nonverbal messages is known as

A) group communication.
B) human communication.
C) interpersonal communication.
D) interactive communication.

Question 15

John is giving a presentation at his office. During his speech, John controls his tone of voice, how fast he is talking, and how he articulates his words. John is using the nonverbal code of

A) kinesics.
B) proxemics.
C) physical appearance.
D) vocalics.

Question 16

While Shawn is talking to a colleague about firings in the department, he notices his coworker wringing her hands and fidgeting quite a bit, so he changes the subject. Shawn's colleague is displaying

A) adapters.
B) regulators.
C) illustrators.
D) emblems.

Question 17

________ is the most powerful form of nonverbal communication.

A) Vocalics
B) Space
C) Oculesics
D) Haptics

Question 18

Aaron is playing a game of poker with his friends when he gets a really good hand. He wants to bait his opponent to make a bet, so he puts a sad look on his face to indicate he doesn't like his hand. Aaron is using the strategy of

A) intensification.
B) masking.
C) deception.
D) neutralization.

Question 19

Stacy is studying in the library at her school when a stranger comes up and moves her backpack to take the seat next to her. Stacy becomes uncomfortable and moves to another table. This is a violation of _

A) proxemics.
B) kinesics.
C)
C) space.
D) a and

Question 20

A restaurant's decision to use intense colors, intimate seating arrangements, and bright lighting are all examples of influencing

A) space.
B) perceptions.
C) environment.
D) kinesics.

Question 21

How can managers effectively convey impressions of empathy and power?

A) tone of voice
B) physical appearance
C) work environment
D) body language

Question 22

Joel's team was given a project that included the due date, meeting times, and people involved in the project. This information forms the

A) relational layer.
B) content layer.
C) verbal communication.
D) environment.

Question 23

Over half of interpersonal messages are conveyed nonverbally.

Question 24

Success in productivity and sales has been linked to

A) facial expressions.
B) salesperson posture.
C) handshake techniques.
D) all of the above

Question 25

Nonverbal cues can conflict with what is being said.

Question 26

Nonverbal communication cannot substitute part of a verbal message.

Question 27

Journalists who receive low public respect and esteem have been found to commonly be guilty of

A) arrogant body language.
B) wordy dialogue.
C) nervous body language.
D) exaggerated gestures.

Question 28

Kinesics refers to how people use their voices to communicate and express themselves.

Question 29

Learning that eye contact counts as paying attention, or that kissing/hugging counts as showing affection help define our

A) communication rules.
B) regulative rules.
C) constitutive rules.
D) interactive rules.

Question 30

Katherine is giving a speech to her boss tomorrow. To prepare, Katherine puts on her conservative jewelry and makeup, her business suit, and a moderate perfume. These are known as

A) emblems.
B) illustrators.
C) artifacts.
D) affect displays.

Question 31

Eye contact is a constitutive rule than counts as paying attention.

Question 32

Regulative rules define what communication means by prompting us to count certain kinds of communication.

Question 33

_____________ precedes and perhaps structures all subsequent communication.

A) Verbal communication
B) Nonverbal communication
C) Kinesics
D) Proxemics

Question 34

Nonverbal communication accounts for ______% to _______% of the total meaning of communication.

A) 23%; 47%
B) 65%; 93%
C) 72%; 98%
D) 35%; 50%

Question 35

For speakers to be consistently efficient at verbally conveying their intended meanings, they must

A) understand that intended meanings may not be fully conveyed by a message because of a variety of factors.
B) use shared language that has a universal meaning.
C) reiterate their message more than once to the recipient.
D) constantly define what their words mean during an communication interaction.

Question 36

What criteria do patients often use when selecting physicians?

A) medical schooling
B) proximity to their home
C) perceived image
D) experience

Question 37

Fillers such as "umm" and "like" are considered nonverbal communication.

Question 38

The nonverbal dimension that defines how we react to things by evaluating them as positive/negative or good/bad is known as

A) immediacy.
B) responsiveness.
C) status.
D) proximity.

Question 39

The constructed or natural surroundings that influence your communicative decisions, attitude, and mood are termed the

A) context.
B) backdrop.
C) scene.
D) environment.

Question 40

The level of performance and perceived satisfaction teachers receives from their students is largely influenced by

A) verbal communication.
B) nonverbal communication.
C) difficulty of course material.
D) the peer relationship of the classroom.

Question 41

Why do you think it is important to alter our facial expressions depending on the context of a situation? Under what circumstances would it be inappropriate to show your true feelings during an interaction?

Question 42

Shared understanding of what communication means and what constitutes appropriate communication are known as communication rules.

Question 43

The jewelry, tattoos, piercings, and makeup a person uses are known as emblems.

Question 44

Think about an example where your space has been violated. What boundary or territory markers did you set up around you? Why were they not effective?

Question 45

A hug or pat on the back is an example of a social touch.

Question 46

Discuss how you would alter you physical appearance between going to a concert or going to a job interview. What do want your alterations to say about you in each of the different contexts?

Question 47

Space, environment, and touch are all nonverbal codes of communication.

Question 48

Describe four different types of nonverbal communication and explain how they impact the effectiveness of communication

Question 49

Oculesics is the study of eye behavior.

Question 50

Affect displays complement, enhance, or substitute for a verbal message.

Question 51

Verbal communication does not carry any symbolic meaning or understanding.

Question 52

Facial behavior is considered the most powerful form of nonverbal communication.

Question 53

Think about the last good presentation you have seen, whether it was professional, informal, comedic, or dramatic. What methods did they use to effectively combine their verbal and nonverbal communication?

Question 54

How do your gestures and body movement impact a professional setting differently than an informal or social setting?

Question 55

Discuss the appropriateness of touch in regard to a professional setting. Is there ever a situation where it is appropriate to move beyond the functional/professional touch?