Deck 13: Installation and Operations

Question 1

Training for a business system should focus on _____.

A) all the capabilities of the new system
B) complex computerized modules and code
C) helping the users to accomplish their jobs
D) how to use the system
E) not using the system

Answer 1

C

Question 2

The conversion style that recommends operating the new system along side the old system for a trial period is known as _____.

A) direct
B) parallel
C) phased
D) pilot
E) simultaneous

Answer 2

B

Question 3

The person charged with actually planning and implementing the change necessary to support the implementation of a new system is known as a _____.

A) change agent
B) potential adopter
C) project manager
D) project sponsor
E) systems analyst

Answer 3

A

Question 4

A system review is typically conducted _____.

A) right after the system is implemented
B) just before the system is implemented
C) during the project initiation phase
D) several months after the system is installed
E) during the project team review

Question 5

Which of the following is included as a basic step in a change management plan?

A) convert data
B) install hardware
C) install software
D) motivate adoption
E) write plan

Question 6

Which of the following is the most costly aspect of the installation process?

A) change management
B) conversion
C) maintenance
D) training
E) analysis

Question 7

The Deliver-Fast Internet system must be implemented quickly if this new company is to survive. Which conversion style and modules would you recommend?

A) direct and modular
B) direct and whole system
C) parallel and whole system
D) simultaneous and direct
E) simultaneous and whole system

Question 8

During a change management process the potential adopters that would readily accept a new system are normally _____%.

A) 5-10
B) 20-30
C) 40-50
D) 50-60
E) 60-70

Question 9

Phil and Maryanne would like to provide conversion advice to the TRI-COL company when it converts the manufacturing and chemical mixing computer system. TRI-COL produces a very dangerous chemical (limit the risk) used to defoliate the rainforest. What conversion location and style should they recommend?

A) direct and parallel
B) modular and pilot
C) parallel and modular
D) phased and pilot
E) pilot and parallel

Question 10

The installation of SAP to replace all of your legacy systems is an example of what type of conversion?

A) modular
B) phased
C) pilot
D) simultaneous
E) whole system

Question 11

Install hardware, install software, and convert data are the three steps found in the _____.

A) change management process
B) conversion plan
C) direct conversion activity
D) file and database conversion
E) purchase or rent process

Question 12

Postimplementation activities include _____.

A) project assessment
B) system maintenance
C) system support
D) system support and system maintenance
E) system support, system maintenance, and project assessment

Question 13

A migration plan contains two major elements. They are _____.

A) challenging and motivation
B) change and assessment
C) conversion and testing
D) supportive and maintenance
E) technical and organizational

Question 14

The three-stage process for managing organizational change that was developed by Lewin is _____.

A) As-Is system, transition, and To-Be system
B) hold, shuffle, and fold
C) SDLC, RAD, and BPR
D) support, maintain, and assess
E) unfreeze, move, and refreeze

Question 15

When an organization has one or more locations or units within a location converted first, this is called _____ conversion.

A) direct
B) parallel
C) phased
D) pilot
E) simultaneous

Question 16

The process of refining the system to make sure that it continues to meet business and organizational needs is called _____.

A) change management
B) project assessment
C) system maintenance
D) system review
E) system support

Question 17

Tim and Sara need to provide conversion advice to the IAM-POOR company when it converts the concrete manufacturing and mixing computer system. IAM-POOR is looking for a low cost conversion strategy. What conversion modules and style should they recommend?

A) modular and phased
B) pilot and direct
C) pilot and parallel
D) whole system and direct
E) whole system and parallel

Question 18

The conversion strategy that will require the least amount of time is _____.

A) direct conversion of the entire system at all locations simultaneously
B) direct conversion of the system by modules throughout locations in phases
C) parallel conversion of the entire system at all locations simultaneously
D) parallel conversion of the system by modules at all locations simultaneous
E) All are about the same in terms of time

Question 19

The most important factor associated with successful change is a(n) _____.

A) clear plan for change
B) compelling personal reason to change
C) committed business sponsor
D) demonstrated support by top management
E) management directive

Question 20

Cold turkey, big bang, and abrupt cut-over are alternative names for _____ conversion.

A) direct
B) parallel
C) phased
D) pilot
E) simultaneous

Question 21

Systems analysts examine four important factors when selecting a conversion strategy: risk, cost, communication, and time required.

Question 22

One of the earliest models for managing organizational change was developed by Kurt Lewin. Lewin argued that change is a three-step process: unfreeze, _________, refreeze.

A) migrate
B) change
C) develop
D) move
E) program

Question 23

Postimplementation activities attempt to _____ the organization after the successful transition to the new system.

A) streamline
B) refreeze
C) down size
D) right size
E) improve

Question 24

There are three key roles in any major organizational change, the sponsor of the change, the change agent, and ___________.

A) potential adopters
B) customers
C) users
D) project mangers
E) vendors

Question 25

Direct conversion is the conversion style where both systems (as-is and to-be) are used simultaneously.

Question 26

Change management is the process of helping people to adopt and adapt to the to-be system and its accompanying work processes without undue stress.

Question 27

When training users from a collectivistic culture it makes sense to use _____.

A) online support (OLS)
B) frequently asked questions (FAQ)
C) on-demand training (ODT)
D) group-based training
E) computer-based training (CBT)

Question 28

When one or more locations or units within a organization are selected to be converted first as part of a pilot test, this is called phased conversion.

Question 29

If you decide to upgrade, allow yourself at least _____ to test the upgrade on a separate system before you install it.

A) a day
B) a week
C) two weeks
D) a month
E) two months

Question 30

The conversion style is the way in which users are switched between the old and new systems. There are two fundamentally different approaches to the style of conversion: direct conversion and ______________________.

A) indirect conversion
B) parallel conversion
C) phased conversion
D) pilot conversion
E) simultaneous conversion

Question 31

APS Systems would like to convert to the new system with very little risk. The ideal conversion strategy for APS Systems would be a conversion style of parallel, piloted, and a modular conversion.

Question 32

It is critical in change management to understand that the real costs and benefits are far more important than the perceived costs and benefits, because people act on what is true, not on what they believe to be true.

Question 33

If there are many users to train, many organizations turn to _____.

A) online support (OLS)
B) frequently asked questions (FAQ)
C) on-demand training (ODT)
D) classroom training
E) computer-based training (CBT)

Question 34

Project team review is usually conducted _____.

A) right after the system is implemented
B) just before the system is implemented
C) during the project initiation phase
D) several months after the system is installed
E) during the project team review

Question 35

The sponsor, the change agent, and the potential adopters are the actors found in the change management process.

Question 36

There are three important factors to consider in selecting a conversion strategy: risk, cost, and _____________.

A) the time required
B) system features
C) infrastructure
D) planning
E) performance

Question 37

APS Systems would like to convert to the new system quickly. The ideal conversion strategy for APS Systems would be a conversion style of parallel and a modular conversion.

Question 38

Moving users from the as-is business processes and computer programs to the to-be business processes and programs is called conversion.

Question 39

Whole system conversion is the conversion location where the separate and distinct modules of the entire system are installed at one time in three or more phases.

Question 40

Project assessment is not usually performed, yet it can be an important component of organizational learning.

Question 41

Parallel conversion is less risky than direct conversion because it has a greater chance of detecting bugs that have gone undiscovered in testing; pilot conversion is less risky than either phased or simultaneous conversion because if bugs do occur, they occur in only pilot test locations.

Question 42

The technical process during which the new system replaces the old system is called installation.

Question 43

Revisions to the management policies and factors that motivate the adoption of the new system are part of the conversion plan.

Question 44

The main problem with the parallel conversion method, where the new system is operated side by side with the old system, is the added expense of operating two systems that perform the same function.

Question 45

When an organization chooses to convert the separate and distinct modules of a system one module at a time, the organization is using pilot conversion approach.

Question 46

Institutionalization refers to using the new system as the normal, accepted, and routine way of performing the business processes.

Question 47

The project manager is the person who wants the change that a new system brings in an organization.

Question 48

The conversion location in which one or more locations are selected to test the conversion to the new system prior to full implementation is known as pilot conversion.

Question 49

The conversion approach that converts all locations at the same time is simultaneous conversion.

Question 50

When all of the modules of a system are installed at one time, an organization is using whole system conversion.

Question 51

The simultaneous direct conversion to SAP to replace all of your legacy systems would result in high risk while requiring an enormous amount of time.

Question 52

When a system is installed sequentially at different locations and there may be a deliberate delay between the first and second installation, the organization is using a phased conversion process.

Question 53

The postimplementation activities performed during the refreeze process are system support, project assessment, and change management.

Question 54

The three major steps to the conversion plan before commencement of operations are to install hardware, install software, and convert data; usually these steps must be done sequentially at any one location.

Question 55

Direct conversion, where the new system is turned on and the old system is immediately turned off, is the simplest and most straightforward method, but it is also the most risky because any problems with the new system may seriously disrupt the organization.

Question 56

Management has several tools for structuring organization work processes. Establishing standard operating procedures (SOPs) involves establishing behavioral norms and how processes are actually performed.

Question 57

With phased conversion, one or more locations or units/work groups within a location is selected to be converted first as part of a pilot test, and if the system passes the pilot test, then the system is installed at the remaining locations.

Question 58

The potential adopter is the person for whom the new system is designed and built.

Question 59

The three key roles in any major organizational change are the sponsor of the change, the change agent, and the potential adopter or target of the change.

Question 60

Simultaneous conversion has a higher cost than pilot and phased conversion because more staff are required to support all of the locations.

Question 61

The operations group takes care of system maintenance.

Question 62

The training delivery method that is most appropriate for a new Executive Information System would be one-on-one training.

Question 63

Of the potential adopters 40% to 60% are reluctant.

Question 64

People assigned to a help desk have very broad computer skills and are able to respond to a wide range of problems.

Question 65

The most common source of a change request is from the operations group that identifies bugs in the system.

Question 66

The most commonly used approach to delivering training for a new system is computer-based training.

Question 67

New programmers and systems analysts are typically assigned to work on complex new development projects.

Question 68

There are two basic strategies to motivating adoption: informational and political. Both strategies are often used simultaneously.

Question 69

Institutionalization refers to establishing formal post implementation deliverables for all projects.

Question 70

Rather than attempting to teach the users all the features of the system, training should instead focus on the much smaller set of activities that users perform on a regular basis and ensure that users are truly expert in those.

Question 71

Presentations outlining the costs and benefits of the new system do not motivate potential adopters to use the new system, and should not be used as a motivating factor.

Question 72

The three key post implementation activities are system support, system maintenance, and project assessment.

Question 73

System review attempts to understand whether the implementation of the system resulted in the costs and benefits identified during project initiation.

Question 74

When selecting a training method the analyst should consider the cost to develop the training program, the cost to deliver the training program, the reach, and the impact.

Question 75

Training should focus on everything the new system can do.

Question 76

The highest proportion of potential adopters of a significant organization change will be reluctant adopters.

Question 77

Enhancements suggested by users to make the system easier to use are given higher priority than bug fixes.

Question 78

Helping the users to use the system after installation is called system maintenance.

Question 79

The operations group takes care of system support.

Question 80

The project team review focuses on the way in which the project team carried out the project activities.