Deck 12: Organizational Communication

Question 1

Which of the following refers to how much influence one person has on the turn-taking process of speaking?

A) vocal mirroring
B) conversational engagement
C) activity level
D) emphasis

Answer 1

B

Question 2

Which of the following statements are true regarding organizational communication?

A) Communication is less important than most skills for negotiating the best deals.
B) Negative organizational communication relates to job performance and satisfaction.
C) Organizational communication has been referred to as the "social glue that ties organizations together."
D) Organizational communication is a specialized field today and emerged as a scientific discipline in the early 1800s.

Answer 2

C

Question 3

Which of the following selects a desired message out of a set of possible messages that may consist of written or spoken words, pictures, music, or combinations of these?

A) sender
B) receiver
C) channel
D) noise

Answer 3

A

Question 4

It has been said that the first function of an executive is to ______.

A) surround themselves with good people
B) work to build strong teams
C) negotiate a good compensation package
D) develop and maintain a system of communication

Question 5

Which of the following is referred to as the process by which individuals stimulate meaning in the minds of other individuals by means of verbal or nonverbal messages in the context of a formal organization?

A) perception
B) conflict
C) organizational communication
D) interaction

Question 6

The communication the sender transmits in the Shannon-Weaver communication process is ______.

A) verbal only
B) unaffected by noise
C) includes verbal and nonverbal elements
D) affected by the channel selected

Question 7

Which of the following is translating what is seen and heard into an understanding of the message?

A) noise
B) decoder
C) encoder
D) sender

Question 8

Which of the following is the transformation of the message into the signal which is sent over the communication channel from the transmitter to the receiver?

A) noise
B) decoder
C) encoder
D) sender

Question 9

Which of the following is the medium that transmits the message being communicated?

A) sender
B) receiver
C) channel
D) noise

Question 10

Which of the following refers to copying of the others' behaviors (e.g., body movements, facial expressions, or speech)?

A) vocal mirroring
B) conversational engagement
C) activity level
D) emphasis

Question 11

Which of the following refers to how much time a person is speaking during a conversation?

A) vocal mirroring
B) emphasis
C) activity level
D) conversational engagement

Question 12

Which of the following initiates the communication process in the Shannon-Weaver model of communication?

A) receiver
B) sender
C) encoder
D) channel

Question 13

Research has found that the negotiators who practiced the best initial communication received ______.

A) Longer interviews
B) Better compensation packages
C) More attention
D) Fewer second interview callbacks

Question 14

Which of the following refers to the variation in the person's tone, stress, and rhythm in a conversation?

A) vocal mirroring
B) emphasis
C) activity level
D) conversational engagement

Question 15

Which of the following is any communication barrier that may affect how a person interprets a message?

A) sender
B) receiver
C) channel
D) noise

Question 16

Which of the following is an example of noise in the communication process?

A) message
B) perceptual biases
C) encoder
D) decoder

Question 17

Ravi is giving a one-way presentation in his organizational behavior class on communication. Which of the following is Frederick in the Shannon-Weaver model of communication?

A) message
B) decoder
C) sender
D) noise

Question 18

What are the first few minutes of communication referred to as?

A) meet-n-greet
B) breaking the ice
C) first impression
D) thin slices

Question 19

Which of the following is the person or persons who gets the message that is being sent?

A) sender
B) receiver
C) channel
D) noise

Question 20

Research has indicated that the choice of communication medium affects both ______.

A) encoder and decoder
B) the noise and incentives
C) the urgency and task
D) the attitudes and behaviors of the receiver

Question 21

Which of the following is a way of listening that is creative, sensitive, accurate, emphatic, and nonjudgmental?

A) passive listening
B) active listening
C) communication apprehension
D) downward communication

Question 22

Juan is talking to his boss about an issue that he needs to have addressed. This can best be described as ______.

A) miscommunication
B) lateral communication
C) downward communication
D) upward communication

Question 23

Which of the following is the process by which employees communicate with others who are higher in the organizational hierarchy?

A) upward communication
B) downward communication
C) lateral communication
D) brownnosing

Question 24

Which of the following is true regarding active listening?

A) It shows little respect.
B) It encourages more one-way communication.
C) It is a powerful tool used by effective salespeople.
D) It allows leaders to deliver one message effectively.

Question 25

The communication apprehension that is triggered by specific situations, such as being required to give a speech, is known as ______.

A) State-based
B) Trait-based
C) Anxiety-based
D) Fear-based

Question 26

Which of the following statements is true about communication apprehension?

A) People with high communication apprehension are likely to seek more advice or assistance from their managers.
B) People with high communication apprehension may seek jobs with lower communication requirements.
C) Communication apprehension is positively associated with individuals' perceptions of their adaptability.
D) Communication apprehension is positively related to the quantity and quality of communication.

Question 27

Sonya realizes that she suffers from communication apprehension. Which of the following is recommended to help her overcome this communication barrier?

A) find a job that she will not have to talk as much in
B) take assertiveness training
C) find someone who can talk for her
D) avoid workplace conversations

Question 28

Due to noise and communication barriers, it is important for the receiver of a communication to provide feedback to the sender to ensure that the communicated message was understood correctly. This can be accomplished through ______.

A) active listening
B) acronyms
C) slang
D) medium

Question 29

In organizations, it is important to recognize that communication often occurs through networks that flow in ______.

A) upward communication
B) downward communication
C) all directions
D) lateral communication

Question 30

Which of the following is the process by which employees communicate with others who are on the same level in the organizational hierarchy?

A) upward communication
B) downward communication
C) lateral communication
D) horizontal communication

Question 31

Kanchan is giving a one-way presentation in her organizational behavior class on communication. She is using PowerPoint slides and videos. Which of the following in the Shannon-Weaver model of communication include her speech, the slides, and videos?

A) message
B) channel
C) encoding
D) decoding

Question 32

The communication apprehension that affects a person's ability to communicate with others across a variety of situations is known as ______.

A) State-based
B) Trait-based
C) Anxiety-based
D) Fear-based

Question 33

Which of the following is the process by which employees communicate with others who are lower in the organizational hierarchy?

A) upward communication
B) downward communication
C) lateral communication
D) talking-down-to communication

Question 34

Joseph is giving a one-way presentation in his organizational behavior class on communication. The other students in the class do not respect Joseph because of some comments he made earlier in the semester which they thought were foolish. Which of the following in the Shannon-Weaver model of communication is this lack of respect for Frederick?

A) message
B) encoding
C) noise
D) decoding

Question 35

Ron is providing some training to his subordinates regarding new policies and procedures in his production team. This can best be described as ______.

A) miscommunication
B) lateral communication
C) downward communication
D) upward communication

Question 36

Which of the following is a component of active listening?

A) It involves a lot of movement to maintain focus.
B) It demonstrates little nonverbal involvement.
C) It reflects the speaker's message using non-verbal paraphrasing.
D) It may include asking questions that encourage speakers to elaborate on his or her experiences.

Question 37

Monica is talking to her fellow sales agent about a prospective client's needs for an upcoming sales meeting. This can best be described as ______.

A) gossip
B) lateral communication
C) upward communication
D) downward communication

Question 38

Which of the following is an individual's level of fear or anxiety with either real or anticipated communication with another person or persons?

A) perceptual biases
B) communication apprehension
C) motivational deficiencies
D) noise

Question 39

Beatrix is giving a one-way presentation in her organizational behavior class on communication. The other students in the class are which of the following in the Shannon-Weaver model of communication?

A) message
B) encoder
C) sender
D) decoder

Question 40

Another term for colloquial terms is ______.

A) obscenities
B) acronyms
C) slang
D) medium

Question 41

Izzy, the CEO, is communicating with the public through marketing and public relations efforts. The type of communicating that Pepper is engaging in is ______.

A) downward communication
B) external communication
C) upward communication
D) internal communication

Question 42

According to the text, information transmitted through grapevines is often ______.

A) noise and misinformation
B) rumor and gossip
C) truth and policy
D) important and strategic

Question 43

Which of the following refers to e-mail or other electronic communication directed at a specific person that causes substantial emotional distress and serves no legitimate purpose?

A) e-harassment
B) netiquette
C) grapevine
D) downward communication

Question 44

Which of the following communication network is slightly less centralized than the all-channel network since two persons are closer to the center of the network?

A) circle
B) Y-pattern
C) chain
D) all-channel

Question 45

Which of the following is the circulation of unofficial information in an organization?

A) grapevine
B) rumor mill
C) water cooler
D) downward communication

Question 46

Which of the following communication network is decentralized and allows a free flow of information among all group members?

A) circle
B) wheel
C) chain
D) all-channel

Question 47

Which of the following has become a primary mode for communicating within an organization?

A) faxes
B) e-mail
C) video chat
D) text messages

Question 48

Which of the following refers to individuals in an organization who link the organization's internal networks and/or external constituents together?

A) liaisons
B) central players
C) communication hubs
D) boundary spanners

Question 49

In which of the following communication networks do all communications flow through one person who is most likely the group leader?

A) circle
B) wheel
C) chain
D) all-channel

Question 50

Basil is the CEO of the organization and realizes he needs to pay attention to the grapevine because it might ______.

A) be an important source of information
B) be a good way to hear the organization gossip
C) establish more trust with his employees
D) encourage stronger social loafing

Question 51

Which of the following is when information is shared with the public through marketing and public relations efforts?

A) external communication
B) upward communication
C) internal communication
D) lateral communication

Question 52

Wes heard a rumor that layoffs may be on the horizon in his organization and shares this information with his team member Cathy. This is an example of ______.

A) upward communication
B) the grapevine
C) boundary spanning
D) downward communication

Question 53

Which of the following refers to casual conversations or reports about other people, typically involving details not confirmed as being true?

A) external communication
B) communication apprehension
C) noise
D) gossip

Question 54

Another term for the all-channel communication network is ______.

A) wheel
B) circle
C) star
D) Y-pattern

Question 55

Which of the following refers to the communication transactions between individuals and/or groups at various levels and in different areas of specialization that are intended to design and redesign organizations, to implement designs, and to coordinate day-to-day activities?

A) upward communication
B) internal communication
C) external communication
D) downward communication

Question 56

Another term for e-mail etiquette is ______.

A) rules of order
B) grapevine
C) netiquette
D) spam protocol

Question 57

Which of the following communication network gives a flow of information among members although the people are at the end of the network?

A) circle
B) wheel
C) chain
D) all-channel

Question 58

In which of the following communication networks does each person communicate with two others who are adjacent to them?

A) circle
B) wheel
C) chain
D) all-channel

Question 59

Olive is the dean of the business school, and she is meeting with all of the business faculty to discuss redesign of the School of Business, to implement some decisions, and to coordinate day-to-day activities going forward. This communication that Gail is engaging in is best described as ______.

A) upward communication
B) lateral communication
C) internal communication
D) external communication

Question 60

The pattern in which communication flows in organizations can be referred to as ______.

A) communication linkages
B) communication systems
C) communication networks
D) communication grids

Question 61

Intercultural communication ______.

A) is nothing to be concerned with in today's organizations
B) is similar to the grapevine
C) compares one culture to another
D) focuses on the behavior of two individuals' communication patterns

Question 62

Research has found that the volume of e-mail sent and received is positively related to ______.

A) job satisfaction
B) performance appraisals
C) job performance
D) reduced time working

Question 63

If a nonverbal message contradicts a verbal message, ______.

A) the nonverbal message will carry the meaning
B) the verbal message will carry the meaning
C) the tone will be all that matters
D) the message will need to be repeated

Question 64

Which of the following is one of the nine levels of differences on which cross-cultural communication can falter?

A) how loud to talk
B) listenership
C) incoherence
D) directness

Question 65

Cross-cultural communication ______.

A) compares one culture to another
B) is similar to the grapevine
C) is not a critical consideration
D) focuses on the behavior of two individuals' communication patterns

Question 66

Frequently checking e-mail has been related to ______.

A) job satisfaction
B) performance appraisals
C) job performance
D) information overload

Question 67

When it comes to face-to-face communication, which of the following conveys the highest percentage of a person's understanding of others?

A) words
B) facial expressions
C) verbal tone
D) noise

Question 68

Jada sends and receives electronic communication via her mobile device to her colleagues and subordinates. Jada is communicating via ______.

A) social networking
B) telegraph
C) faxes
D) text messages

Question 69

Due to their brevity, text messages will probably ______.

A) become a standard practice in business communication
B) develop norms where text jargon is appropriate in business settings
C) increase the workload of electronically savvy workers
D) not replace e-mail as the primary means of communications in business settings

Question 70

Videoconferencing is advantageous because ______.

A) you can see who you are talking to
B) you can avoid face to face confrontations
C) you can discern emotions
D) you can just talk to the people you want

Question 71

The Cellular Telecommunications & Internet Association (CTIA) reports that in 2015, there were over ______ text messages sent per minute.

A) 6 million
B) 10 million
C) 4 million
D) 1 million

Question 72

Cross-cultural communication ______.

A) is now more important than ever
B) is similar to the grapevine
C) is not a critical consideration
D) focuses on the behavior of two individuals' communication patterns

Question 73

Which of the following is one of the nine levels of differences on which cross-cultural communication can falter?

A) directness
B) when to talk
C) rushing
D) nonverbal

Question 74

Jim is concerned about nonverbal communication issues related to cross-cultural communication. He should know ______.

A) nonverbal communication is the same no matter which country or culture you find yourself in
B) in certain Arabic cultures, it may be viewed as rude and intrusive to look into another person's eyes
C) people are more comfortable standing farther away in Japan than in the United States or Venezuela
D) in the United States, not making eye contact is a sign of respect

Question 75

______ is the sending and receiving of thoughts and feelings without speaking.

A) Power distance
B) Nonverbal communication
C) Listening
D) Hearing

Question 76

Being central to a communication network may result in ______.

A) increased social loafing
B) increased job performance
C) increased distraction
D) increased power

Question 77

A recent study of recruiters using Facebook to assess job applicants found ______.

A) employers preferred resumes
B) performance was strongly related to the initial assessment
C) there was racial and gender bias
D) turnover was related to initial assessment

Question 78

Today, for most organizations, having a social media plan is an essential business strategy which means that ______.

A) social media will significantly impact organizational behavior
B) cyberloafing will require constant management attention
C) we can reduce our reliance on non-verbal communication
D) it will only impact us on the organizational level

Question 79

Nick consistently uses the Internet for personal reasons during work hours. Which of the following best describes what Nick is doing?

A) cyberslacking
B) social loafing
C) social networking
D) grapevining

Question 80

A social media strategist noted that "smart brands use ______ in meaningful ways, and most of them use their brand name as a way to make sure customers can find and recognize them."

A) Blogs
B) Twitter
C) Facebook
D) LinkedIn