Deck 14: Organizational Culture

Question 1

The organizational culture norm of how widely shared norms are held across people in the organization is known as ______.

A) the content
B) the consensus
C) the intensity
D) the artifact

Answer 1

B

Question 2

According to research on service industry companies, which of the following types of organizations rated highest in outcome orientation?

A) US Postal Service
B) all service industry companies scored high
C) transportation companies
D) accounting firms

Answer 2

B

Question 3

The organizational culture norm about the importance of the norm (e.g., are people willing to sanction others for violating culture norms) is known as:

A) the content
B) the consensus
C) the intensity
D) the artifact

Answer 3

C

Question 4

The organizational culture norm of what is deemed important (e.g., teamwork, accountability, innovation) is known as ______.

A) the content
B) the consensus
C) the intensity
D) the artifact

Question 5

According to research on service industry companies, which of the following types of organizations rated highest in stability?

A) US Postal Service
B) all service industry companies scored high
C) transportation companies
D) accounting firms

Question 6

Which of the following are the most visible, but often not decipherable, elements of organizational culture?

A) assumptions
B) artifacts and creations
C) espoused values
D) enacted values

Question 7

Which of the following is the level of culture that is a visual reflection of the organization's culture?

A) artifacts and creations
B) external
C) values
D) assumptions

Question 8

When revenues streams are unpredictable or uneven it is known as ______.

A) stability
B) goal incongruence
C) performance ambiguity
D) people orientation

Question 9

Which of the following is one of the seven characteristics of organizational culture?

A) passiveness
B) artifacts
C) attention to detail
D) values

Question 10

Which of the following is one of the seven characteristics of organizational culture?

A) strategy orientation
B) process orientation
C) peer orientation
D) outcome orientation

Question 11

Which of the following can be thought of as a set of shared meanings that people in organizations have with respect to how they adapt to their environments and the structures and procedures the organization adopts to cope with these changes?

A) organizational development
B) organizational change
C) Organizational culture
D) Organizational climate

Question 12

When organizational members don't agree on what the goals of the organization are or should be it is known as ______.

A) stability
B) goal incongruence
C) performance ambiguity
D) people orientation

Question 13

According to research on service industry companies, which of the following types of organizations rated highest in attention to detail?

A) US Postal Service
B) all service industry companies scored about average
C) transportation companies
D) accounting firms

Question 14

Which of the following underlie values and are often unconscious to people in organizations because they don't question them?

A) artifacts
B) creations
C) espoused values
D) assumptions

Question 15

Trisha's company has stated values of respect, honor, and dignity for all employees. These values are ______.

A) espoused
B) enacted
C) pipe dreams
D) assumptions

Question 16

Which of the following is defined as "the pattern of basic assumptions, that a given group has invented, discovered, or developed in learning to cope with its problems of external adaptation and internal integration, and that have well enough to be considered valid, and therefore, to be taught to new members as the correct way to perceive, think, and feel in relation to those problems"?

A) organizational climate
B) organizational manifesto
C) national culture
D) organizational culture

Question 17

According to research on service industry companies, which of the following types of organizations rated highest in innovation and risk taking?

A) consulting firms
B) all service industry companies scored about average
C) transportation companies
D) accounting firms

Question 18

According to research on service industry companies, which of the following types of organizations rated highest in people orientation?

A) US Postal Service
B) all service industry companies scored average
C) transportation companies
D) accounting firms

Question 19

Tawny's company has the unconscious values of focusing on profits and diligence and the employees act out these values. These values are ______.

A) espoused
B) enacted
C) encouraged
D) unethical

Question 20

When prices determine how social interactions between people are formed it is known as ______.

A) market control
B) clan control
C) performance ambiguity
D) bureaucratic control

Question 21

Which of the following is defined as building human capability, ownership, and responsibility?

A) involvement
B) adaptability
C) mission
D) consistency

Question 22

According to the Denison model of organization culture, which of the following culture values is in the quadrant of internal focus and flexible?

A) consistency
B) involvement
C) adaptability
D) mission

Question 23

Which of the subcultures have worked their way up organizational career ladders and are financially responsible to their board of directors and shareholders?

A) bosses
B) operators
C) engineers
D) executives

Question 24

Zappos is an online seller of shoes and clothing that is notorious for its strong culture. Which of the following are one of the ten core values of Zappos?

A) deliver standard customer service
B) create fun and a little weirdness
C) resist change
D) remain product focused

Question 25

Which of the following is defined as the ability to transfer the demands of the market into organizational actions?

A) involvement
B) adaptability
C) mission
D) consistency

Question 26

Which of the subcultures represent the group that focuses on designing systems to support the work of operations such as employees who design a manufacturing facility?

A) thinkers
B) operators
C) engineers
D) executives

Question 27

Which of the subcultures is characterized by the line manager and employees who are involved in making products, delivering services, and interacting with customers directly?

A) doers
B) operators
C) executives
D) engineers

Question 28

Which of the following is defining values and subsystems that are the basis of a strong culture?

A) involvement
B) adaptability
C) mission
D) consistency

Question 29

Which of the following is defining the meaningful, long-term direction for the organization?

A) involvement
B) adaptability
C) mission
D) consistency

Question 30

According to the Denison model of organization culture, which of the following culture values is in the quadrant of external focus and flexible?

A) consistency
B) involvement
C) adaptability
D) mission

Question 31

Albert is nervous about the rise of subcultures in his organization. He should realize ______.

A) subcultures are the basis of strong organizational culture
B) subcultures are always supportive of the overall culture of an organization
C) organizations can increase flexibility without losing their strong overall culture by encouraging subcultures
D) subcultures can help organizations who wish to remain stable

Question 32

Which of the following are general subcultures that exist in most organizations?

A) service
B) operators
C) peers
D) direct reports

Question 33

The most efficient mechanism used for control when organizations are faced with goal incongruence and performance ambiguity is ______.

A) market control
B) clan control
C) performance ambiguity
D) bureaucratic control

Question 34

When shared values and beliefs govern how people interact socially, it is known as ______.

A) market control
B) clan control
C) performance ambiguity
D) bureaucratic control

Question 35

According to the Denison model of organization culture, which of the following culture values is in the quadrant of external focus and stable?

A) consistency
B) involvement
C) adaptability
D) mission

Question 36

When legitimate authority governs social interactions it is known as ______.

A) market control
B) clan control
C) performance ambiguity
D) bureaucratic control

Question 37

Hillary's company is said to have high levels of agreement among employees about what they value and high intensity toward these values. Her company's culture can be defined as a(n) ______.

A) weak culture
B) strong culture
C) intense culture
D) stable culture

Question 38

According to the Denison model of organization culture, which of the following culture values is in the quadrant of internal focus and stable?

A) consistency
B) involvement
C) adaptability
D) mission

Question 39

The values of the founders of companies and key leaders have an influence on ______.

A) organizational culture
B) involvement
C) adaptability
D) mission

Question 40

High levels of agreement among employees about what they value and high intensity toward these values produces ______.

A) strong involvement
B) adaptability
C) strong culture
D) stability

Question 41

What is defined as the process an organization utilizes to ensure that new members acquire necessary attitudes, behaviors, knowledge, and skills to become productive organizational members?

A) onboarding
B) acculturation
C) socialization
D) assimilation

Question 42

Lenore is a new employee that just started work at her new job. She is in which phase?

A) pre-entry
B) metamorphosis
C) acculturation
D) entry

Question 43

Which of the following is the final step of the socialization process?

A) anticipatory socialization
B) entry and assimilation
C) metamorphosis
D) feedback

Question 44

Which of the following is an outcome of an effective socialization process?

A) performance review
B) cultural knowledge
C) higher turnover
D) organizational commitment

Question 45

During the entry phase, ______

A) new employees will not yet be subject to the organization's culture and work expectations.
B) employees sign a psychological contract.
C) the new employee is able to know all of the elements of the organizational culture.
D) the organization may assign a formal mentor.

Question 46

Which of the following is a form of social action in which a group's values and identity are publicly demonstrated or enacted in a stylized manner, within the context of a specific occasion or event?

A) creations
B) symbols
C) rituals
D) artifacts

Question 47

In this stage, employees are typically concerned about how they are seen by existing organizational members and engage in impression management deliberately in an attempt to influence the perceptions and opinions of others ______

A) impression management
B) organizational entry and assimilation
C) interviewing
D) anticipatory socialization

Question 48

Employees who choose to join an organization are more likely to share organizational values than those who that do not. This is known as ______.

A) attraction-selection
B) selection-attrition
C) attraction-attrition
D) selection-attraction

Question 49

What is the process of welcoming and orienting new organizational members to facilitate their adjustment to the organization, its culture, and its practice?

A) acculturation
B) assimilation
C) indoctrination
D) onboarding

Question 50

Kristina is a new employee at her organization. Which of the following is the first step in the socialization process?

A) entry and assimilation
B) metamorphosis
C) anticipatory socialization
D) outcomes

Question 51

The final stage of organizational entry and assimilation is which of the following stages?

A) facilitation
B) acculturation
C) metamorphosis
D) indoctrination

Question 52

Being ______ in learning the organization's culture during the first weeks of employment helps employees to be viewed as more committed to the organization.

A) proactive
B) assertive
C) aggressive
D) observant

Question 53

Culture fit is becoming an important criterion for hiring because if the person doesn't fit the culture, they will ______.

A) create a hostile work environment
B) be less productive
C) spread their dissatisfaction
D) leave

Question 54

Which of the following occurs when a person transforms from a new employee to an established contributor who is valued and trusted by other members of the organization?

A) metamorphosis
B) assimilation
C) anticipatory socialization
D) acculturation

Question 55

Which of the following is the process an individual goes through as he or she attempts to find an organization to join?

A) metamorphosis
B) anticipatory socialization
C) assimilation
D) acculturation

Question 56

One way employees learn about organizational culture is ______.

A) skill
B) abilities
C) knowledge
D) symbols

Question 57

Trina is interviewing candidates for an important position in her organization and wants to ensure the applicant will fit with the strong culture that exists. She should be sure to ask ______

A) what are your favorite sports?
B) what are your top three values?
C) if hired, how much vacation would you expect?
D) do you plan on having any children in the next year?

Question 58

Which approach suggests that applicants are attracted to organizations that match their personalities?

A) ability-significance-attributes
B) ability-significance-attraction
C) attraction-selection-attrition
D) attrition-selection-attraction

Question 59

Which of the following is the sharing of knowledge through access and exposure to images, diagrams, or objects, which represent or illustrate a culture value or an idea?

A) creations
B) symbols
C) rituals
D) artifacts

Question 60

Dylan is a graduating senior from college and he is offered a new job. He has not started the job yet. What stage of organizational entry is he in?

A) entry
B) pre-entry
C) onboarding
D) acculturation

Question 61

Leaders influence an organization's ethical climate and employee attitudes. Leader moral development (i.e., the capacity for ethical reasoning) influences ______.

A) employee work-life balance
B) toxicity
C) employee job satisfaction
D) safety

Question 62

Charles uses a picture of links in a chain to represent the value of teamwork and working together at his office. He has this image on the walls, on the company logo, in marketing materials, and other highly visible places throughout his company. This chain image is an example of a ______.

A) symbol
B) story
C) language
D) ritual

Question 63

Which of the following regarding symbols in the text are true?

A) Organizational make use of symbols sparingly.
B) Symbols are always written down as formal policy.
C) Material symbols may include office size and the presence of a window in the office.
D) Symbols may include how a leader speaks at work.

Question 64

Research on climate shows that it significantly impacts most dependent OB variables as well as ______.

A) attitudes of employees toward their work relate to work outcomes
B) performance of teams in their work
C) employee work-life balance
D) toxicity

Question 65

Which of the following is the specific terminology, jargon, or acronyms used in an organization that represents the organizational culture?

A) stories
B) language
C) rituals
D) symbols

Question 66

Every year, Pamela provides a Thanksgiving dinner for employees on the Wednesday before the holiday. During this time, she thanks her employees for their hard work and singles out a few exemplary performers that typify the values she hold hear in her organization. This is an example of a ______.

A) story
B) symbol
C) language
D) ritual

Question 67

Which of the following is a statement in the text related to language?

A) The language terms and usage are standard across industries.
B) The language used to refer to employees reflects underlying values.
C) It is important for language to be understood by outsiders of the organization.
D) The language will be clear to new employees.

Question 68

Which of the following is the level of agreement in perceptions about the organization and work environment among employees?

A) organizational culture
B) climcult
C) values and beliefs
D) organizational climate

Question 69

Which of the following is sharing of knowledge and experiences through narrative and anecdotes to communicate lessons, complex ideas, concepts, and causal connections?

A) language
B) stories
C) rituals
D) symbols

Question 70

To gain a more complete view of how people describe their organization's values and their work experiences, a leader should _____.

A) interview employees about the culture
B) combine survey measures of climate and culture
C) ask employees how they feel about the climate
D) observe the climate and make adjustments accordingly

Question 71

Climate can be altered through ______.

A) training
B) peer intervention
C) socialization
D) management interventions

Question 72

Which of the following is defined as shared perceptions of the way things are around here?

A) stories
B) climcult
C) organizational climate
D) organizational culture

Question 73

Which of the following statements regarding rituals are true?

A) They reinforce the motivation of an organization.
B) They provide an intangible method for employees to feel the values
C) Rituals should be fancy or expensive to provide meaning for organizational culture.
D) Many organizations hold corporate dinners where top employees are rewarded for their contributions.

Question 74

Culture is ______.

A) an evolved context
B) a situation
C) a permanent state
D) a combination of shared perceptions

Question 75

A graduation at a university is an example of ______.

A) symbol
B) language
C) story
D) ritual

Question 76

The climcult perspective suggests that culture and climate work together to influence which of these?

A) How people experience their work environment.
B) How culture becomes real.
C) How satisfied employees are at work.
D) How well the company will perform in the long term.

Question 77

Which of the following regarding organizational climate and organizational culture is true?

A) Culture creates climates.
B) Research on culture is generally quantitative in nature.
C) Culture and climate are the same thing.
D) Research on climates is generally qualitative in nature.

Question 78

Which of the following are statements discussed in the text regarding stories?

A) People try to understand complex events in simply.
B) Stories do not help with comprehension.
C) Stories told by charitable organizations are typically devoid of emotion.
D) Stories convey meanings and values representing the organizational culture and guide behavior.

Question 79

At Disneyland, employees are referred to as team members and customers are called guests. This is an example of ______.

A) stories
B) rituals
C) symbols
D) language

Question 80

In order to help employees understand the way things are done in her organization, Sally recounts the narrative about how her father started the company in his garage and built it into the company it is today. This is an example of ______.

A) rituals
B) stories
C) symbols
D) language