Deck 28: Managing Team Conflict Assertively and Responsibly

Question 1

Two staff nurses do not agree on who should be the charge nurse.Which approach would lead to a win-win situation?

A)The staff nurses take turns so each has the position an equal number of times per year.
B)The staff nurse who has seniority is given the charge nurse position.
C)Other nurses on the unit decide who will be the charge nurse each shift.
D)One staff nurse decides to transfer to another unit to avoid the conflict.

Answer 1

The staff nurses take turns so each has the position an equal number of times per year.

Question 2

A staff nurse tells the nurse manager about poor communication that is occurring between nurses when a patient is transferred to another unit.Which response by the nurse manager is best?

A)"I doubt this conflict will have an impact on patient care."
B)"Conflict between units is not good and should be avoided."
C)"If this conflict is effectively addressed,patient care can be improved."
D)"What can you do to prevent this conflict from occurring with other nurses?"

Answer 2

"If this conflict is effectively addressed,patient care can be improved."

Question 3

A nurse manager decides to use a win-win approach to a conflict occurring between the staff nurses and physicians.Arrange the following steps to conflict management in the appropriate order.

A)Ask staff nurses and physicians to see the conflict from the other point of view.
B)Require that both staff nurses and physicians be actively involved.
C)Select a solution that will meet both the needs of staff nurses and physicians.
D)Identify the differences between staff nurses and physicians.
E)Discuss possible ideas that could resolve the conflict.

Answer 3

B,D,A,E,C

Question 4

Which conflict would be the most difficult to resolve?

A)Staff nurses cannot agree on an outcome for an assigned project.
B)Staff nurses argue about the most common adverse effect of a medication.
C)Staff nurses disagree on the best method to measure a patient's temperature.
D)Staff nurses have varying beliefs about social justice issues affecting patients.

Question 5

A nurse on an acute care unit focuses on the development of assertive and responsible conflict resolution skills with peers.Which characteristic should the nurse develop?

A)Passively participates in discussions.
B)Listens empathetically to peers.
C)Shares conflict from own point of view.
D)Avoids peer assessments of the conflict.