Deck 18: Leading Teams

Question 1

 Capacity is a team's ability to meet personal needs of its members and hence maintain their membership and commitment.

Answer 1

False

Question 2

 A multidomestic team is a cross-border team made up of members of different nationalities whose activities span multiple countries.

Answer 2

False

Question 3

 One of the primary advantages of virtual teams is the ability to assemble the most talented group of people to complete a complex project, solve a particular problem, or exploit a specific strategic opportunity.

Answer 3

True

Question 4

 Work team effectiveness is based on two outcomes-productive output and marketplace acceptance.

Question 5

 A special-purpose team is sometimes called a problem-solving team.

Question 6

 A functional team is composed of employees from about the same hierarchical level, but from different areas of expertise.

Question 7

 A task force is a group of employees from different departments formed to deal with a specific activity and existing only until the task is completed.

Question 8

 Social facilitation refers to the tendency for the presence of others to enhance one's performance.

Question 9

 Special-purpose teams are created by the organization as part of the formal organization structure.

Question 10

 Putting together a team and building teamwork are the same thing.

Question 11

 Productive output pertains to the team's ability to meet the personal needs of its members.

Question 12

 A team is a unit of two or more people who interact and coordinate their work to accomplish a common goal to which they are committed and hold themselves mutually accountable.

Question 13

 A free rider refers to a team member who attains benefits from team membership but does not actively participate in and contribute to the team's work.

Question 14

 Teams can be composed of members that do not have interaction with each other.

Question 15

 A common dysfunction of teams is to be results oriented.

Question 16

 Self-managed teams typically consist of 5 to 20 multiskilled workers who rotate jobs to produce an entire product or service or at least one complete aspect or portion of a product or service.

Question 17

 Virtual teams present unique challenges, particularly in terms of building rapport and trust.

Question 18

 Self-managed teams are related to the trend toward the bossless organization because the teams themselves, rather than managers or supervisors, take responsibility for their work, make decisions, monitor their own performance, and alter their work behavior as needed to solve problems, meet goals, and adapt to changing conditions.

Question 19

 A self-managed team eliminates barriers among departments, enabling excellent coordination to produce a product or service.

Question 20

 When tasks are highly interdependent, a team can be the best approach to ensuring the level of coordination, information sharing, and exchange of materials necessary for successful task accomplishment.

Question 21

 Norms begin to develop in the first interactions among members of a new team.

Question 22

 The five stages of team development are forming, storming, reforming, performing, and adjourning.

Question 23

 Although diversity contributes to higher levels of agreement in a team setting, it also results in reduced creativity.

Question 24

 The four common ways in which norms develop for controlling and directing behavior are critical events in the team's history, primacy, norms that members bring with them from outside the team, and implicit statements from leaders.

Question 25

 The storming stage of team development is marked by conflict and disagreement.

Question 26

 Research studies have confirmed that both functional diversity and demographic diversity can have a positive impact on work team performance.

Question 27

 Making explicit statements about the desired team behaviors is a powerful way that leaders influence norms.

Question 28

 In the adjourning stage of team development, task performance is not a top priority.

Question 29

 The stage of team development in which conflict is resolved and team harmony and unity emerge is called reforming.

Question 30

 One of the primary causes of conflict is competition over resources.

Question 31

 Task conflict refers to interpersonal incompatibility that creates tension and personal animosity among people.

Question 32

 Numerous studies have found that larger teams perform better.

Question 33

 Low team cohesiveness is normally considered an attractive feature of teams.

Question 34

 When a team is in moderate competition with other teams, its cohesiveness decreases as it strives to win.

Question 35

 During the norming stage of team development, individual personalities emerge causing conflict and disagreements.

Question 36

 Individual personalities emerge during the performing stage.

Question 37

 Self-managed teams are empowered with decision-making authority, which means that members have the freedom to select new members, solve problems, spend money, monitor results, and plan for the future.

Question 38

 Diet Soda Company has teams with high cohesiveness. Additionally, the team members believe that their managers are very supportive. This combination can be expected to result in high productivity.

Question 39

 Groupthink occurs when people are so committed to a cohesive team that they are reluctant to express contrary opinions.

Question 40

 Two common behaviors of the socioemotional role are energizing and encouraging.

Question 41

 The avoiding style of handling conflict involves a low degree of assertiveness and a low degree of cooperation.

Question 42

 Distributive negotiation is based on a win-win assumption, in that the parties want to come up with a creative solution that can benefit both sides.

Question 43

 Negotiation is used when a conflict is formalized, such as between a union and management.

Question 44

 __________ refers to the tendency for the presence of others to enhance one's performance.

A) Public praise
B) Social facilitation
C) Community motivation
D) Social performance
E) Societal inspiration

Question 45

 The dominating style of handling conflict involves a high degree of assertiveness and a high degree of cooperation.

Question 46

 The compromising style of handling conflict reflects a high degree of cooperativeness and a low degree of assertiveness.

Question 47

 Integrative negotiation is based on a win-win assumption, in that the parties want to come up with a creative solution that can benefit both sides.

Question 48

 Which of the following refers to a unit of two or more people who interact and coordinate their work to accomplish a common goal to which they are committed and hold themselves mutually accountable?

A) An organization
B) A team
C) A committee
D) A council
E) Leadership

Question 49

 A __________ team is composed of a manager and his or her subordinates in the formal chain of command.

A) functional
B) horizontal
C) self-managed
D) special-purpose
E) social

Question 50

 Common types of teams in organizations are __________ and __________. 

A) vertical; diagonal
B) task; self-managed
C) functional; cross-functional
D) social; virtual
E) official; social

Question 51

 Tamika is a manager at Sleeveless Clothes, Inc. Recently, she was assigned a work team. She is in charge of the team, and it consists of the subordinates under her authority. This is an example of a __________ team.

A) horizontal
B) functional
C) self-managed
D) special-purpose
E) social

Question 52

 Which of the following statements about teams is true?

A) People in a team do not have to have regular interaction.
B) Four or more people are required to form a team.
C) A performance goal is shared between team members.
D) Putting together a team and building teamwork are the same thing.
E) Each member tends to set his/her own goals for the team.

Question 53

 A functional team is also referred to as a(n):

A) command team.
B) task force.
C) special-purpose team.
D) horizontal team.
E) interorganizational team.

Question 54

 Negotiation is a type of conflict management whereby people engage in give-and-take discussions and consider various alternatives to reach a joint decision that is acceptable to both parties.

Question 55

 Which of the following is not a component of a team?

A) A team has a designated strong leader.
B) People in a team interact regularly.
C) Two or more people are required.
D) People in a team share a performance goal.
E) All of these are components of a team.

Question 56

 Virtual and global teams are particularly prone to communication breakdowns.

Question 57

 The accommodating style of handling conflict involves a high degree of assertiveness and a low degree of cooperation.

Question 58

 The most constructive way to express a conflict is low directness-high intensity.

Question 59

 A __________ team is composed of employees from about the same hierarchical level, but from different areas of expertise.

A) special-purpose
B) cross-functional
C) self-managed
D) vertical
E) diagonal

Question 60

 A __________ is a group of employees from different departments formed to deal with a specific activity and existing only until the task is completed.

A) vertical team
B) command team
C) special-purpose team
D) task force
E) functional team

Question 61

 A(n) __________ is a person who benefits from team membership but does not make a proportionate contribution to the team's work.

A) "yes" man
B) social worker
C) work surfer
D) free rider
E) task specialist

Question 62

 In the context of work team effectiveness, __________ pertains to the team's ability to meet the personal needs of its members and hence maintain their memberships and commitment.

A) cohesiveness
B) satisfaction
C) commitment
D) capacity to adapt and learn
E) productive output

Question 63

 Jolene is the leader of a virtual team for a software development company. The members of her global team are having trouble communicating and working together because they come from very different cultures. To solve their communication problems, Jolene should:

A) monitor the team's progress.
B) discipline any team member who offends another member.
C) reassign uncooperative team members to other tasks.
D) discuss diversity and educate team members.
E) dissolve the team immediately.

Question 64

 Self-managed teams are: 

A) temporary teams.
B) permanent teams.
C) ad-hoc teams.
D) task forces.
E) none of these.

Question 65

 Carolyn is a member of a work team at Brainy Toys. She and her teammates possess several different skills and are able to perform a major organizational task with little or no oversight from management. Carolyn is a member of a:

A) union.
B) self-managed team.
C) project team.
D) special-purpose team.
E) bureaucratic team.

Question 66

 All of the following are common dysfunctions of teams except:

A) lack of trust.
B) avoidance of accountability.
C) fear of conflict.
D) lack of commitment.
E) attention to results.

Question 67

 Cross-border work teams made up of members of different nationalities whose activities span multiple countries are called __________ teams.

A) self-directed 
B) project 
C) multinational 
D) long-distance 
E) global 

Question 68

 Stage of development, cohesiveness, norms, and conflict resolution are all part of which component of the work team effectiveness model?

A) Work team effectiveness
B) Team processes
C) Organizational context
D) Team composition
E) Team characteristics

Question 69

 Self-managed teams consist of __________ multiskilled workers who rotate jobs to produce an entire product or service or at least one complete aspect or portion of a product or service.

A) 3 to 5
B) 5 to 10
C) 5 to 20
D) 10 to 20
E) 20 or more

Question 70

 Which of the following statements about virtual teams is true?

A) Virtual teams never meet face to face.
B) Only 15 percent of organizations use virtual teams.
C) Virtual teams can be local, national, or global.
D) A primary challenge of virtual teams is assembling the most talented group of people.
E) The use of virtual teams in organizations has decreased in recent years.

Question 71

 Which of the following type of teams is created outside the formal organization structure to undertake a project of special importance or creativity?

A) Vertical team
B) Command team
C) Special-purpose team
D) Task force
E) Functional team

Question 72

 Work team effectiveness is based on which of the following three outcomes?

A) Productive output, capacity to adapt and learn, and cohesiveness
B) Productive output, capacity to adapt and learn, and personal satisfaction
C) Cohesiveness, leadership, and commitment
D) Productive output, personal satisfaction, and leadership
E) Cohesiveness, commitment, and norms

Question 73

 Randy is a team leader at Welldrilling.net. His team is made up of 15 coworkers. Recently, he has noticed a tendency for some team members to participate much less than others. They seem uninterested and content to let others do the work. This is called:

A) social loafing.
B) reduced commitment.
C) power realignment.
D) social facilitation.
E) none of these.

Question 74

 Effective virtual team leaders use virtual technology to build relationships through all of the following ways except:

A) bring attention to and appreciate diverse skills and opinions.
B) scrutinize electronic communication patterns.
C) use technology to enhance communication and trust.
D) ensure timely responses online.
E) manage online socialization.

Question 75

 To keep a virtual team progressing toward its goals, an effective virtual leader should do all of the following except:

A) provide regular feedback.
B) post targets, measurements, and milestones in the virtual workspace.
C) reward both individual and team accomplishments through virtual award ceremonies.
D) be liberal with praise and recognition.
E) handle reprimands in the virtual "presence" of the team.

Question 76

 Jeremy works in a small group that is not as effective as it could be. One of the team members is aggressive in pushing her opinion and often criticizes the opinions of other team members. This team's dysfunction is a(n):

A) fear of making decisions.
B) lack of preparation time.
C) lack of commitment.
D) avoidance of accountability.
E) inattention to results.

Question 77

 Which of the following statements about self-managed teams is true?

A) Self-managed teams are empowered with decision-making authority.
B) Self-managed teams still rely heavily on their manager.
C) Self-managed teams have little access to resources.
D) Self-managed teams will eventually develop into problem-solving teams.
E) Self-managed teams are sometimes called command teams.

Question 78

 Team __________ occurs when individuals and departments rely on other individuals and departments for information or resources to accomplish their work.

A) accountability
B) cohesiveness
C) control
D) interdependence
E) independence

Question 79

 Which of the following is not a requirement of effective teamwork?

A) Team members focus on a shared mission.
B) Team members communicate their objectives and needs.
C) There is an appropriate level of conflict.
D) Team members are willing to sacrifice for the team.
E) Team members trust one another.

Question 80

 A task force is a type of __________ team.

A) vertical 
B) cross-functional 
C) command 
D) special-purpose 
E) executive