Deck 12: Windows Xp, Vista, and 7

Question 1

A PXE boot requires an optical disc to be installed to boot and start the imaging process.

Answer 1

False

Question 2

Windows Aero requires a 64-bit processor.

Answer 2

False

Question 3

An antivirus application should be uninstalled before installing Windows and then reinstalled after Windows has been installed.

Answer 3

False

Question 4

Windows Aero requires 512MB of RAM or higher.

Question 5

The UAC is a feature of Windows Vista and 7.

Question 6

Windows XP has WFP (Windows File Protection).

Question 7

Windows 7 Home Basic would be an appropriate version for a middle school student who needs to research topics on the Internet, type basic papers, play games, and press home movie DVDs.

Question 8

VMware is Microsoft's emulator to provide backward compatibility for older applications.

Question 9

Device drivers are specific for a particular Windows operating system version.

Question 10

32-bit Windows 7 can be installed on a computer with a 64-bit processor.

Question 11

Windows 7 Business is a commonly implemented version for the business environment.

Question 12

One must have administrator rights to load Windows XP Administrative Tools.

Question 13

All users have access to the driver rollback Windows 7 feature.

Question 14

With the Remote Desktop utility, the user is prompted for permission for you to remotely view and possibly control their computer.

Question 15

The boot partition and the system partition can be the same partition with Windows 7.

Question 16

Existing restore points are deleted if Windows is re-installed.

Question 17

DEP is a technology used in Windows 7 during the pre-installation of the operating system.

Question 18

32-bit Windows 7 can be installed on both 32 - and 48-bit processors.

Question 19

Virtual PC is an example of a Type 2 hypervisor.

Question 20

When System Monitor is actively capturing computer data, the system performance can be degraded.

Question 21

An older hard drive that is suspect should be formatted with a quick format as part of the Windows installation process so that further damage is not incurred as a result of the strenuous tests performed as part of a full format.

Question 22

Which of the following file systems are supported by Windows XP?

A) FAT12 \ NTFS \ OSPF
B) FAT12 \ FAT16 \ FAT32
C) FAT16 \ FAT32 \ NTFS
D) FAT32 \ NTFS \ OSPF

Question 23

What tool can be used before installing Windows 7 to determine whether a computer has compatibility issues?

A) WIA
B) WFP
C) NTHQ
D) Upgrade Advisor

Question 24

Windows XP Professional x64 can be upgraded to Vista Business or Enterprise x64.

Question 25

Which Windows tool would be used to disable the UAC?

A) MSCONFIG
B) Device Manager
C) Configuration Manager
D) Task Manager
E) BIOS

Question 26

Windows XP Professional cannot be upgraded directly to Windows 7.

Question 27

Which installation would support full use of 6GB of RAM?

A) 32-bit Windows XP Professional
B) Windows 7 Home Premium x64
C) Windows Vista Ultimate x86
D) 48-bit Windows 7 Home Basic

Question 28

The payroll administrator has left the college, and the computer used by the administrator is to be given to a faculty member. Which procedure will the technician perform before delivering the replacement the computer?

A) Reset the password.
B) Re-install the NTFS file system.
C) Re-initialize the firewall.
D) Perform a full format as part of the Windows installation process.

Question 29

Microsoft Security Essentials is a free download that includes a free antivirus program.

Question 30

A ZTI deployment allows a computer to be re-imaged from a remote location.

Question 31

A Windows 7 business computer can only be re-imaged three times.

Question 32

What is the minimum amount of hard disk space required to install Windows 7 Professional?

A) 1GB
B) 640KB
C) 1.5GB
D) 500MB

Question 33

A home user buys an HP computer that comes with Windows 7 Home Premium installed. Later that same user builds another computer that has faster performance. The home user can transfer the OEM Windows version to the faster computer.

Question 34

Who is responsible for ensuring that a newly deployed computer has an antivirus application installed and configured as well as educating the customer about what to do if the computer contracts a virus?

A) The user
B) The user's boss
C) The company helpdesk
D) The computer manufacturer
E) The technician

Question 35

Remote Desktop is enabled by default on a Windows 7 computer.

Question 36

Windows XP supports

A) WFP (Windows File Protection)
B) LFS (Linux File System)
C) HPSF (High Performance File System)
D) MFP (Microsoft File Protection)

Question 37

Homegroup is a common network type found on Windows XP computers.

Question 38

Which file system offers the most security?

A) NTFS
B) FAT16
C) FAT32
D) OSPF

Question 39

The sysprep tool removes unique identifiers before making an image of a computer.

Question 40

Which command is used to upgrade a file system to NTFS?

A) FAT12 \ NTFS \ OSPF
B) NTFSNOW
C) Upgrade
D) Convert

Question 41

What does the Microsoft term %systemroot% mean?

A) C: drive
B) Boot partition
C) Install CD-ROM
D) MBD

Question 42

The _______ utility can be used to disable or enable services and/or start up applications through a graphical interface.

A) System Configuration
B) Device Manager
C) Task Manager
D) Dr. Watson

Question 43

What Windows MSCONFIG tab allows a technician to disable half of the programs that launch as part of the boot process?

A) Boot
B) Config
C) Boot.ini
D) Startup

Question 44

What Windows program is used to disable a hardware driver?

A) User Manager
B) Add/Remove Hardware
C) Device Manager
D) REGEDIT

Question 45

What is the name given to the group of important Windows files that include the registry, system files, and boot files?

A) System state
B) Core Folder
C) Boot log
D) Reg-system Files

Question 46

What user group is allowed to perform driver rollback?

A) All users
B) Administrators
C) Rollback supervisors
D) Microsoft rollback user

Question 47

What Windows utility caches startup files to a flash drive?

A) Automated System Recovery
B) Windows File Protection
C) Windows Image Initiator
D) Microsoft Backup Deluxe
E) Windows ReadyBoost

Question 48

The holds Windows snap -in tools used to maintain the computer as well as enables access to Device Manager, shared folders, and performance logs.

A) Device Manager
B) Management Console
C) System Manager
D) Modem Manager

Question 49

What utility is used to create an emergency copy of the System State?

A) Device Manager
B) Management Console
C) System Manager
D) Backup

Question 50

Which of the following viruses pretends to be a normal application?

A) Boot sector
B) Trojan horse
C) Worm
D) Stealth

Question 51

Where is the NTLDR file located on the hard drive when Windows XP is loaded?

A) Install disc
B) F: drive
C) C: drive
D) Root directory of the system partition

Question 52

What Windows tool is used to halt an application that is not responding?

A) REGEDIT
B) Event Viewer
C) Task Manager
D) Upgrade Advisor

Question 53

What tool can be used to back up the Windows registry?

A) Device Manager
B) Sysprep
C) Backup
D) System Administrator Utility

Question 54

What Microsoft tool checks software applications after Windows is loaded?

A) Backup
B) System Administrator Utility
C) Device Manager
D) Program Compatibility Wizard

Question 55

Explain the difference between a system partition and a boot partition.

A) The boot partition is the active drive partition that has the files needed to load the operating system. The system partition is normally the C: drive (the active partition). The system partition is the partition or logical drive where the operating system files are located.
B) The system partition is the active drive partition that has the files needed to load the operating system. The system partition is normally the C: drive (the active partition). The boot partition is the partition or logical drive where the operating system files are located.
C) The system partition is the active drive partition that has the files needed to load the operating system. The system partition is normally the C: drive (the active partition). The boot partition is the partition is in the BIOS.
D) The system partition is in the Bios. The system partition is normally the C: drive (the active partition). The boot partition is the partition or logical drive where the operating system files are located.

Question 56

Which Windows XP control panel category is used to access Administrative Tools?

A) Network and Internet Connections
B) Accessibility Options
C) User Accounts
D) Performance and Maintenance

Question 57

What type of Windows partition holds the majority of the operating system files?

A) Boot partition
B) F: drive
C) C: drive
D) MBD

Question 58

What does the Disk Defragmenter tool do?

A) Repairs storage media
B) Analyzes a network drive and consolidates files and folders
C) Analyzes hard drives and places files and folders in contiguous order
D) Analyzes hard drives and deletes files and folders

Question 59

What Windows tool is used to monitor whether a service started properly?

A) REGEDIT
B) Event Viewer
C) Task Manager
D) Upgrade Advisor

Question 60

What tool is used to analyze a hard drive and consolidate files and folders?

A) System Configuration
B) Disk Defragmenter
C) Task Manager
D) Dr. Watson

Question 61

What Windows tool enables you to control another PC without prompting for permission?

A) GetIt
B) sysprep
C) Remote Desktop
D) System Restore

Question 62

Which combination of recommendations contains the best advice for avoiding burnout?

A) Increase your productivity; get enough sleep; and subscribe to a positive saying or quote.
B) Take a few breaks during the workday; take a vacation from work; exercise; and set reachable goals for the day.
C) Have good eating habits; take a few days off each week; and read a joke on the Internet.
D) Learn something new; smile; and drive different ways to work.

Question 63

A customer has an older application that ran fine on Windows XP but doesn't run correctly on Windows 7. What could a technician do?

A) Install Vista Home Basic.
B) Install the application in compatibility mode.
C) Update the Windows operating system by installing the latest updates and/or service pack.
D) Install the latest antivirus software definitions, but disable any firewall software while installing the older application. Then after the application installation, reactivate the firewall.

Question 64

What command allows you to bring up a utility to control a Windows service?

A) boot.ini
B) services.msc
C) drwtsn32
D) perfmon.msc

Question 65

Which corporate installation would take the least amount of time?

A) Clean install
B) COMPLETE PC Restore WinRE tool
C) Restore from data discs
D) Unattended install

Question 66

Which recommendation is something good to do before starting Upgrade Advisor?

A) Attach any USB device that normally connects to the computer.
B) Set the monitor to the highest resolution possible.
C) Disable any antivirus application.
D) Disable unused motherboard ports using BIOS Setup.

Question 67

What command enables you to bring up a utility to display information about an application error in Windows?

A) msconfig
B) services.msc
C) drwtsn32
D) perfmon.msc

Question 68

What Windows Vista/7 tool is used when the computer has problems booting? (Select the best answer.)

A) System Restore
B) Memory Diagnostic Tool
C) Complete PC Repair
D) Startup Repair

Question 69

What command enables you to bring up a utility to display visually information about hardware components within Windows?

A) msconfig
B) services.msc
C) drwtsn32
D) perfmon.msc

Question 70

What is the term used to describe when the computer has a condition occur from which it cannot recover?

A) POST error
B) Ping of death
C) Cold boot
D) Blue screen of death

Question 71

What is the minimum Vista version to have the Windows Complete PC Restore as a system recovery menu option?

A) Vista Home Premium
B) Vista Professional
C) Vista Business
D) Vista Enterprise
E) Vista Extreme

Question 72

What Windows tool would be used to view current and active memory and CPU utilization when a computer runs slowly?

A) Device Manager
B) Startup Repair
C) Event Viewer
D) Task Manager

Question 73

What Windows XP tool is used when deploying an image to other corporate users after the applications have been loaded?

A) GetIt
B) DriveImage
C) sysprep
D) PartitionIT

Question 74

A customer computer will not boot normally, but it will boot in Safe Mode. The technician sees an item in Event Viewer that says a driver would not load. What could help in this situation?

A) In Device Manager, disable and then re-enable the device that uses the problem device driver. Then reboot.
B) Copy the event from Event Viewer into Notepad. Import the file into the Driver Troubleshooting tool. Start the troubleshooting tool and follow the steps and recommendations.
C) Reboot the computer and boot to the Enable Boot Logging option. Examine the NTBTLOG.TXT file to locate the problem driver.
D) Use the Recovery Console (XP) or Command Line option from WinRE (Vista/7) and type bootrec /FixBoot.

Question 75

What command enables you to bring up a utility to modify startup options in Windows?

A) msconfig
B) services.msc
C) drwstn32
D) perfmon.msc

Question 76

A user has installed a new video card. Now when Windows 7 boots, nothing displays on the screen. What WinRE tool should the technician use to solve this problem?

A) Startup Repair
B) Device Manager
C) Task Manager
D) Complete PC Restore

Question 77

A Windows XP computer will not boot and a message states the NTLDR file cannot be found. What might help in this situation?

A) Reboot the computer and boot to the Enable Boot Logging option. Examine the NTBTLOG.TXT file to locate the problem driver.
B) Use the Recovery Console and type FIXBOOT.
C) Boot to Safe Mode to use the System Restore utility.
D) Reinstall Windows from the original media to use the HPA partition.

Question 78

What is the purpose of the bootrec /RebuildBcd command?

A) It is used when there is a problem booting in a multi-operating system environment.
B) It is used to rebuild the registry.
C) It is used to record the boot process so that it can be replayed in the Windows troubleshooting tool.
D) It is used to reconcile differences in the boot database.

Question 79

What is journaling?

A) Keeping track of operating system events and optionally sending these logs to a logging server
B) Keeping track of changes to the file system
C) An improved method of tracking files for faster search capabilities
D) Specialized software for load balancing file access and writing across multiple hard drives

Question 80

A computer has two hard drives installed that are assigned the drive letters C: and D:. All the computer applications are loaded on C: and data is stored on D: or on external media such as CDs, DVDs, or an external USB hard drive. The computer user has memory- and CPU-intensive applications and, when they are being used, the computer runs very slowly. The motherboard has the maximum allowable RAM. What is the best option for this user?

A) Replace the C: drive.
B) Copy the data from D: to C: to free up more space on D:.
C) Use the D: drive as virtual memory.
D) Replace the motherboard.