Deck 12: Managing Human Resources

Question 1

 The three primary goals of human resource management are to find the right people, manage talent so that people achieve their potential, and maintain the workforce over the long term.

Answer 1

True

Question 2

 The first three steps involved in attracting an effective workforce are HR planning, choosing recruiting sources, and selecting the candidate.

Answer 2

True

Question 3

 A key element of the strategic approach to human resource management argues that human resource management is NOT a matching process and managers should avoid attempts to match or integrate employees to the organization's strategy and goals.

Answer 3

False

Question 4

 Complaints of sexual harassment by men against both male and female bosses have decreased in recent years.

Question 5

 Affirmative action requires that an employer take positive steps to guarantee promotion from within.

Question 6

 Fast track hiring involves buying an early-stage start-up (and usually shutting it down) in order to obtain the creative talent.

Question 7

 Job security is an employee expectation that existed with the old social contract, but is no longer an expectation in the new social contract.

Question 8

 With a structured interview, the interviewer asks broad, open-ended questions and permits the applicant to talk freely, with minimal interruption.

Question 9

 Hiring and keeping high-quality employees with the right set of skills is one of the most urgent concerns for today's organizations.

Question 10

 Prohibition of discrimination against qualified individuals by employers on the basis of disability and the requirement that "reasonable accommodations" be provided for the disabled to allow performance of duties are enforced by the Americans with Disabilities Act of 1990.

Question 11

 In 2015, the average time it took for companies to hire reached an all-time low.

Question 12

 The Family and Medical Leave Act established mandatory safety and health standards in organizations for working families.

Question 13

 Challenging assignments and creative development opportunities are part of the new social contract between employees and employers.

Question 14

 Hiring the right people to apply new information technology for mobile business is a current strategic issue of particular concern to managers.

Question 15

 The set of activities that are undertaken to attract, develop, and maintain an effective work force refers to human resource management.

Question 16

 Sexual harassment is a violation of Title VII of the Civil Rights Act.

Question 17

 Employability and personal responsibility are part of the old social contract between employees and employers.

Question 18

 Blind hiring focuses managers on an applicant's educational credentials, appearance, or prior experience rather than job skills and performance.

Question 19

 The Civil Rights Act of 1964 created the Equal Employment Opportunity Commission.

Question 20

 The economic value of the combined knowledge, experience, skills, and capabilities of employees refers to personal capital.

Question 21

 Training is typically used to refer to teaching people how to perform tasks related to their present jobs, while development means teaching people broader skills that are not only useful in their present jobs but also prepare them for greater responsibilities in future jobs.

Question 22

 Job evaluation refers to observing and assessing employee performance, recording the assessment, and providing feedback to the employee.

Question 23

 The majority of organizational learning occurs through formal rather than informal channels.

Question 24

 A realistic job preview gives applicants both positive and negative information about the job and the organization.

Question 25

 When implemented well, on-the-job training is considered the fastest and most effective means of facilitating learning in the workplace.

Question 26

 A systematic process of gathering and interpreting information about the essential duties, tasks, and responsibilities of a job, as well as about the context within which the job is performed, refers to job design.

Question 27

 It is okay to ask whether an applicant has the legal right to work in the United States during the selection process.

Question 28

 A recent trend in performance appraisal is called 180-degree feedback, a process that uses multiple raters, including self-rating, to increase awareness of strengths and weaknesses and guide employee development.

Question 29

 Managers today are highly likely to use social media as a recruiting tool.

Question 30

 Human resource planning refers to the forecasting of human resource needs and the projected matching of individuals with expected vacancies.

Question 31

 Research shows that realistic job previews lower employee satisfaction and increase turnover.

Question 32

 It is illegal to ask about a job applicant's ethnicity during a job interview.

Question 33

 Recruiting activities can be divided into internal recruiting, including "promote-from-within" policies, and external recruiting, including the use of headhunters.

Question 34

 An in-house training and education facility that offers broad-based learning opportunities for employees throughout their careers refers to on-the-job training.

Question 35

 Currently, it is legal for organizations to use social media as a background check without disclosing the investigation to the job candidate.

Question 36

 A job description outlines the knowledge, skills, education, physical abilities, and other characteristics needed to perform a particular job adequately.

Question 37

 The most frequently used selection devices are the application form, interview, and employment test.

Question 38

 "What is the profit margin and inventory turnover rate?" is one of the big-picture questions that human resource planning should begin with. 

Question 39

 Some companies today are using a type of employment test called a "brain teaser" as part of the selection process, where applicants have to provide answers to questions that require them to solve a problem.

Question 40

 One approach to overcome performance evaluation errors is called the halo effect.

Question 41

 Exit interviews are a valuable human resource management tool only if the departing employee leaves voluntarily.

Question 42

 All of the following are current strategic issues of particular concern to managers except:

A) hiring the right people to become more competitive on a global basis.
B) hiring the right people for improving quality, innovation, and customer service.
C) hiring the right people to become more competitive on a local basis.
D) knowing the right people to retain after mergers, acquisitions, or downsizing.
E) hiring the right people to apply new information technology for mobile business.

Question 43

 Lainie was denied a promotion to partner in her accounting firm because of her gender. Lainie is a victim of:

A) discrimination.
B) affirmative action.
C) equal employment opportunity.
D) employment-at-will.
E) termination-at-will.

Question 44

 An exit interview is an interview conducted with departing employees to determine why they are leaving the company.

Question 45

 BARS stands for Behaviorally Administered Rating Scale and is used to measure performance evaluation errors.

Question 46

 Which of the following federal laws created the Equal Employment Opportunity Commission?

A) Americans with Disabilities Act
B) Civil Rights Act
C) Equal Pay Act
D) Vocational Rehabilitation Act
E) Age Discrimination in Employment Act

Question 47

 The hiring of applicants based on criteria that are not job-related is called:

A) affirmative action.
B) equal employment opportunity.
C) discrimination.
D) reverse discrimination.
E) employment-at-will.

Question 48

 Which of the following refers to the economic value of the combined knowledge, experience, skills, and capabilities of employees?

A) Human capital
B) Economic capital
C) Talent
D) Capital assets
E) Economic assets

Question 49

 Job evaluation refers to the process of determining the value or worth of jobs within an organization through an examination of job content.

Question 50

 Competency-based pay systems are also called skill-based pay systems.

Question 51

 With pay-for-performance, employees have an incentive to make the company more efficient and profitable because if goals are not met, no bonuses are paid.

Question 52

 Wage and salary surveys show what other organizations pay incumbents in jobs that match a sample of "key" jobs selected by the organization.

Question 53

 All managers, no matter their hierarchical level or functional area, deal with human resource issues.

Question 54

 Which of the following is not one of the primary goals of human resource management (HRM)?

A) Finding the right people
B) Managing talent so that people achieve their potential
C) Maintaining the workforce over the long term
D) Developing an effective strategy to compete both locally and on a global basis
E) All of these are primary goals of HRM.

Question 55

 A type of rating error that occurs when a manager gives an employee the same rating on all dimensions, even if his or her performance is good on some dimensions and poor on others, refers to the halo effect.

Question 56

 Skill-based pay means linking compensation to the specific tasks an employee performs.

Question 57

 The strategic approach to human resource management (HRM) recognizes key elements. Which of the following is not an ingredient in successful HRM?

A) All managers are involved in managing human resources.
B) Employees are viewed as assets.
C) Human resource management is a matching process.
D) Only top-line managers are predominantly human resource managers.
E) All of these are examples of key ingredients in HRM.

Question 58

 __________ requires that an employer take positive steps to guarantee equal employment opportunities for people within protected groups.

A) Social learning
B) Discrimination
C) Reverse discrimination
D) Affirmative action
E) Employment-at-will

Question 59

 Recruiting and selecting employees involves which human resource management goal?

A) Implementing strategies
B) Managing talent
C) Maintaining an effective workforce
D) Finding the right people
E) Controlling strategies

Question 60

 __________ refers to the activities undertaken to attract, develop, and maintain an effective workforce.

A) Human resource management
B) Recruitment
C) A talent search
D) Strategic management
E) Operations management

Question 61

 Which of the following is part of the new social contract for employees?

A) Job security
B) A cog in the machine
C) Knowing
D) Employability
E) Routine jobs

Question 62

 Which of the following is tied to the goal of managing talent in organizations?

A) Labor relations
B) Job analysis
C) Wages and salary
D) HRM planning
E) Training and development

Question 63

 HiTech Electronics uses a single-day hiring process for entry-level engineers and programmers. Which innovative human resource practice does HiTech use?

A) Blind hiring
B) Employer branding
C) Fast track hiring
D) Acqui-hiring
E) On-the-spot hiring

Question 64

 The Family and Medical Leave Act requires employers to provide up to __________ unpaid leave for childbirth, adoption, or family emergencies.

A) 30 days
B) 4 weeks
C) 8 weeks
D) 12 weeks
E) 60 days

Question 65

 Which of the following federal laws establishes mandatory safety and health standards in organizations?

A) Occupational Safety and Health Act
B) Consolidated Omnibus Budget Reconciliation Act
C) Family and Medical Leave Act
D) Americans with Disabilities Act
E) Civil Rights Act

Question 66

 Title VII of the Civil Rights Act prohibits discrimination in employment on the basis of all of the following except:

A) national origin.
B) education.
C) race.
D) religion.
E) sex.

Question 67

 Which of the following questions is okay for an interviewer to ask a job applicant?

A) "What religious holidays do you observe?"
B) "Are you over 18 years of age?"
C) "Do you have any physical defects?"
D) "What are your hobbies?"
E) "Have you ever been arrested?"

Question 68

 The __________ prohibits discrimination based on physical or mental disability.

A) Civil Rights Act
B) Family and Medical Leave Act
C) Vocational Rehabilitation Act
D) Age Discrimination in Employment Act
E) Consolidated Omnibus Budget Reconciliation Act

Question 69

 Which of the federal laws requires continued health insurance coverage (paid by employee) following termination?

A) Consolidated Omnibus Budget Reconciliation Act
B) Patient Protection and Affordable Care Act
C) Occupational Safety and Health Act
D) Family and Medical Leave Act
E) None of these

Question 70

 From the employer's viewpoint, which of the following is part of the new social contract?

A) Standard training programs
B) Limited information and authority
C) Incentive compensation
D) Routine jobs
E) All of these

Question 71

 In utilizing the matching model of employee selection, the organization offers __________ and the employee offers __________.

A) contributions; inducements
B) inducements; contributions
C) contributions; meaningful work
D) ability; training
E) commitment; rewards

Question 72

 Which of the following federal laws restricts mandatory retirement?

A) Americans with Disabilities Act
B) Civil Rights Act
C) Vocational Rehabilitation Act
D) Age Discrimination in Employment Act
E) None of these

Question 73

 AMT Industries has done away with using résumés in the hiring process. Instead of focusing on applicants' educational credentials or prior experience, they ask applicants to complete assignments related to the type of work they'll be doing if hired. This is an example of:

A) acqui-hiring.
B) fast track hiring.
C) affirmative action.
D) blind hiring.
E) external recruiting.

Question 74

 Which of the following is part of the old social contract for employees?

A) Skill development
B) Partner in business improvement
C) Personal responsibility
D) Job security
E) None of these

Question 75

 Amanda recently arranged for her company to give away copies of the online game they produce at a video-gaming conference. Her goal was to help potential recruits know more about her company and to promote the company as a highly desirable place to work. Amanda was involved in:

A) blind hiring.
B) training and development.
C) employer branding.
D) acqui-hiring.
E) none of these.

Question 76

 Greene, Inc. requires that all managers undergo gender sensitivity training with the intent of eliminating gender stereotypes in the organization. This is an example of:

A) equal employment opportunity.
B) affirmative action.
C) cultural bias.
D) employment-at-will.
E) sexual harassment.

Question 77

 The __________ demands that "reasonable accommodations" be provided for the disabled to allow performance of duties.

A) Civil Rights Act
B) American with Disabilities Act
C) Vocational Rehabilitation Act
D) Family and Medical Leave Act
E) Equal Pay Act

Question 78

 The new social contract is based on the concept of __________ rather than __________.

A) knowledge; skill development
B) employability; lifetime employment
C) employer responsibility; personal responsibility
D) lifetime employment; employability
E) job security; personal responsibility

Question 79

 FirstTrack, a fitness equipment manufacturer, has just purchased Runnerz Inc., a start-up company, for $15 million. FirstTrack plans to shut down Runnerz but retain over 75 percent of the staff. This is an example of:

A) blind hiring.
B) acqui-hiring.
C) fast track hiring.
D) start-up consolidation.
E) employer branding.

Question 80

 __________ is the first step in attracting an effective workforce.

A) Selecting the candidate
B) Choosing recruiting sources
C) Applying the matching model
D) Human resource planning
E) Initiating change