Deck 6: Listening and Responding to Others

Question 1

Which of the following is NOT an effective communication skill that helps us gain insight into others?

A) being person-centered
B) stepping outside of our own point of view
C) prompting others to continue
D) paraphrasing
E)literal listening

Answer 1

E

Question 2

When Jing says to Juana that she is having a difficult time in her chemistry class, Juana's first response is to launch into an extended description of the difficulties she had in her physicals class. By doing so, Juana is engaging in a faulty listening practice known as __________.

A) relational immunity
B) disconfirmation
C) pseudolistening
D)monopolizing
E) paraphrasing

Answer 2

D

Question 3

Shawn is having trouble listening effectively in his advanced philosophy course. Usually he listens well in class, but the professor in this case is so full of information and he presents such complicated ideas that Shawn has difficulty following and retaining the lecture. Shawn is experiencing a listening obstacle known as __________.

A) message overload
B) preoccupation
C)message complexity
D) prejudgment
E) lack of mindfulness

Answer 3

C

Question 4

The physiological component of listening is __________.

A) organizing
B)hearing
C) interpreting
D) responding
E) remembering

Question 5

While visiting her parents on a break from school Melinda doesn't pay attention to much of what they say. She lets much of their communication just come in one ear and out the other without her ever listening. However, when her mother mentions going shopping to get some new clothes and good novels for Melinda to take back to school, Melinda listens attentively. This is an example of __________.

A) defensive listening
B) prejudgment
C)selective listening
D) mindless listening
E) pseudolistening

Question 6

The process of attending to some aspects of communication and disregarding others as we listen refers to __________.

A) hearing
B)selecting and organizing
C) interpreting
D) responding
E) remembering

Question 7

Before Matt ever begins to speak, Dennis assumes that Matt will say something insulting, disparaging, or disrespectful. Dennis is engaging in __________.

A) selective listening
B)defensive listening
C) ambushing
D) paraphrasing
E) monopolizing

Question 8

Rebekah is mad at her boyfriend because she suspects that he was playing video games with friends last night instead of studying. She decides to ask him how his studying went. When he cannot answer her questions, she will let him have it. Rebekah's strategy is an example of __________.

A) selective listening
B) mindfulness
C)ambushing
D) critical listening
E) literal listening

Question 9

Hwei-Jen believed that averting your eyes when interacting with someone was a sign of respect. When Hwei-Jen would not look directly at Mark when he spoke, he felt a bit insulted and thought that Hwei-Jen was not listening to him. This hindrance to effective communication involves __________.

A) responding
B) pseudolistening
C) pre-occupation
D)not recognizing diverse listening styles
E) lack of effort

Question 10

Putting together all that we have selected and organized, in order to make sense of communication, is known as __________.

A) responding
B) remembering
C) pseudolistening
D) hearing
E)interpretation

Question 11

Preparing for a geography quiz, Brendan makes up the nonsensical phrase "No one notices the Queen not liking the pie" as a tool to help him recall the Eastern Canadian provinces of Nova Scotia, Ontario, New Brunswick, Quebec, Newfoundland and Labrador, and Prince Edward Island. In doing so, Brendan is employing a tool known as __________.

A) a mindful manager
B) an organizational grouping
C) an informational adapter
D)a mnemonic device
E) a repetitional gambit

Question 12

As soon as the news program begins an interview with the President, Dolores quits paying attention and she mumbles to herself, "I already know everything he has to say and I don't want to hear it again." Dolores' ability to listen is being hindered by __________.

A) message overload
B)prejudgment
C) preoccupation
D) message complexity
E) noise

Question 13

What percentage of waking time does the average person spend listening, according to studies?

A) 10-18%
B) 21-29%
C)45-55 %
D) 83-90%
E) 93-100%

Question 14

Lemarr says, "I am really bummed out about not getting any job offers." His roommate, John, responds, "Sounds as if you're feeling pretty low about the response so far." John's communication is an example of __________.

A) pseudolistening
B) relying on mnemonics
C)paraphrasing
D) evaluative listening
E) ambushing

Question 15

When a close friend she hasn't seen in a long time visits Beth in her dormitory room, Beth closes the door to the hallway, turns off the radio and shuts the window. By doing so Beth is reducing the potential __________ so she can effectively listen to her friend.

A)environmental distractions
B) internal obstacles
C) insular obstacles
D) regulative distractions
E) message impediments

Question 16

Bao is a teacher. When she is talking to students one on one, she gently encourages them to express themselves by saying, "Tell me more," "go on," "I understand." These are examples of __________.

A)minimal encouragers
B) gentle nudging
C) selective listening
D) paraphrasing
E) mindfulness

Question 17

Critical listening involves __________.

A) a loose understanding of the content of the communication
B)judging the speaker's trustworthiness
C) acceptance of unfounded generalizations
D) sensing the emotional impact of the message
E) a neutral, unbiased response to the ideas presented
TRUE/FALSE

Question 18

Kenya was tired after a long day at work. She was looking forward to kicking off her shoes and sitting down in front of the TV when she got home. Nothing else really mattered to her as her roommate greeted her at the door with news about their neighbor. Which internal obstacle affected Kenya's ability to listen to her roommate?

A) preoccupation
B) prejudgment
C)lack of effort
D) reacting emotionally to loaded language
E) not recognizing diverse listening styles

Question 19

Most experts consider the final aspect of listening to be __________.

A) organizing
B)remembering
C) hearing
D) interpreting
E) responding

Question 20

After a long night of studying, Jacob puts his headphones on and listens to one of his favorite CD's. Jacob is __________.

A) listening to discriminate
B) listening critically
C) relationship listening
D)listening for pleasure
E) listening for information

Question 21

When we listen to a friend's worries, counsel a co-worker, or let someone tell us about their troubles, we are engaged in __________ __________.

Question 22

Listening carefully for the purpose of gathering ammunition to use in attacking the speaker is known as __________.

Question 23

__________ __________ exists when a message we are trying to understand is highly complex, is packed with detailed information, or involves intricate reasoning.

Question 24

To be a good listener you must always wait until the speaker has finished talking to respond.

Question 25

__________ involves perceiving a personal attack, criticism, or hostile undertone in communication where none is intended.

Question 26

Suspending judgment helps others from becoming defensive.

Question 27

Discuss mindfulness and its pertinence to effective listening in interpersonal communication. In your discussion indicate whether mindfulness is a technique or an attitude and explain how we express our mindfulness to others with whom we are interacting.

Question 28

__________ __________ are any interruptions or occurrences in the communication setting that interfere with effective listening.

Question 29

Being mindful is the foundation of all successful listening.

Question 30

While it is a part of the communication process, listening is not as important as talking.

Question 31

The average person spends more time listening than any other communication activity.

Question 32

Literal listening is carefully gathering information that you can use to attack the speaker.

Question 33

Hearing and listening are basically synonymous.

Question 34

All interruptions are attempts to monopolize communication.

Question 35

Listening that neglects others' feelings and our connections with them while focusing only on the content level of meaning is known as __________ __________.

Question 36

The tendency to judge others or their ideas before we've heard them is known as __________.

Question 37

Monopolizing is hogging the stage by continuously focusing the conversation on ourselves instead of the person who is talking.

Question 38

The monopolizing technique in which a person shifts the topic of talk back to himself or herself is known as __________ __________.

Question 39

__________ is a physiological process that occurs when sound waves hit the human ear.

Question 40

Being so absorbed in our thoughts and concerns that we can't focus on what someone else is saying is prejudgments.

Question 41

Discuss the three forms of ineffective listening that you personally have the most trouble with. Define each of the three listening problems and provide specific examples of each type.

Question 42

Describe the five skills you can use to become a better informational and critical listener, as discussed in Chapter 6. Which skill do you think is the most important? Defend your answer.