Deck 11: Communication in Groups and Teams

Question 1

Lucinda sighs, "I'm sick of talking about markets and products. I feel frustrated with the drudgery of this group." Lucinda's comment is which type of contribution?

A) task
B) procedural
C) climate
D)egocentric
E) dynamic

Answer 1

D

Question 2

Next, Shiv says, "That's not how I see it. I think the research indicates that the market is pretty stable, but there are new competing products." Shiv's comment is which type of contribution?

A)task
B) procedural
C) climate
D) egocentric
E) dynamic

Answer 2

A

Question 3

A group that exists to provide information and recommendations to an executive who makes the actual decisions is called __________.

A) a focus group
B) a project team
C)an advisory group
D) a quality circle
E) a decision making

Answer 3

C

Question 4

The degree of closeness among group members and a sense of group spirit are known as __________.

A)cohesion
B) groupthink
C) quality improvement teams
D) social climbing
E) norms

Question 5

The most significant potential disadvantages of group discussion are __________.

A) time required and excessive cohesion
B) time required and lack of leadership
C)conformity pressures and time required
D) conformity pressures and lack of leadership
E) lack of leadership and excessive cohesion

Question 6

Brian says in his work team, "I think we need to finish talking about the history of this issue before we get into possible solutions." Brian made which type of contribution to discussion?

A) task
B)procedural
C) climate
D) egocentric
E) dynamic

Question 7

Three or more people who interact over time, depend on one another, and follow shared rules of conduct to reach a common goal are known as a __________.

A)group
B) special group
C) team
D) focus group
E) quality circle

Question 8

Group norms __________.

A) are established protocols
B) are guidelines that regulate how group members act
C) are established by the group leader
D) grow directly out of interactions within a group
E)b and d

Question 9

Beacon Pharmaceutical is launching a new migraine medication. In order to figure how to make the product more successful, Beacon Pharmaceutical has created a team of scientists and doctors, as well as product design, advertising, and marketing personnel. This is known as a __________.

A) product innovator team
B)project team
C) marketing team
D) decision team
E) research team

Question 10

Marnie was used to getting her way. She had a way with people and could charm almost anyone into going along with her. Not only was she pleasant and vivacious, she had a reputation of being trustworthy that appealed to those around her. This enabled her to rely strongly on __________.

A) coercive power
B) legitimate power
C) expert power
D)referent power
E) group power
TRUE/FALSE

Question 11

Potential advantages of group discussion over individual work include ALL EXCEPT which of the following?

A) greater creativity
B) greater commitment to decisions made
C) greater resources on which to draw
D) greater thoroughness
E)all of the above are potential advantages of groups

Question 12

A group of employees that generates suggestions for improving operations at a company is called a(n) __________.

A) focus group
B) project team
C) advisory group
D)quality improvement team
E) brainstorming group

Question 13

The attempt to increase personal status in a group by winning the approval of high-status members is known as __________.

A) group think
B) power over
C)social climbing
D) power to
E) synergy

Question 14

In response to Brian's suggestion, Virginia says, "I agree with Brian's suggestion about how we should proceed. Thanks for keeping us on track, Brian." Virginia made which type of contribution?

A) task
B) procedural
C)climate
D) egocentric
E) dynamic

Question 15

A special kind of group characterized by different and complementary resources of members and by a strong sense of collective identity is referred to as a(n) __________.

A) group
B) special group
C)team
D) focus group
E) quality circle

Question 16

In describing how she sees her work as a team leader, Robin says that her goal is to help members reach their goals and accomplish objectives that advance them. Robin is expressing which orientation to power?

A)power to
B) power over
C) power for
D) derived power
E) earned authority

Question 17

JD, Mark, and Kevin are in the Spanish Club and have to work on a theme for the upcoming club parade. They decide to at first let their imaginations go wild and to withhold any criticism at even seemingly bizarre ideas. These three appear to be acting as a(n) __________.

A) advisory group
B) facilitating group
C) agenda-setting group
D) focus group
E)brainstorming group

Question 18

Sol wanted to impress his boss. He planned ahead, read-up on the topics that would be covered at the next conference meeting, and worked out a strategy with a co-worker so that he could talk more during the meeting. Sol's attempt at gaining more power is called __________.

A) power over
B) power to
C)social climbing
D) group think
E) none of the above

Question 19

Which of the following is (are) characteristic(s) of disruptive conflict in groups and teams?

A) personal attacks on another member
B) focus on issues of self-interest
C) open climate
D) win-win approach
E)a and b

Question 20

Disruptive conflict in groups or teams is marked by communication that __________.

A) is competitive
B) attempts to wield influence
C) reflects a self-interested focus
D) fosters defensiveness
E)all of the above

Question 21

In brainstorming, it's more important to generate high quality ideas rather than just a large number of ideas.

Question 22

A __________ power structure exists when all members of a team have relatively equal power.

Question 23

Leadership may be provided either by one member or several members.

Question 24

All groups are teams, but not all teams are groups.

Question 25

Groups are generally more creative than individuals.

Question 26

Groups and teams consist of individuals who have a common goal.

Question 27

__________ __________ occurs when members understand that disagreements are natural and can help them achieve their shared goals.

Question 28

Leaders are born, not developed.

Question 29

Conflict within a group is unnatural and is always counterproductive.

Question 30

__________ exists when members cease to think critically and independently about ideas generated in groups or teams.

Question 31

A time-tested method for effective problem solving based on John Dewey's model of reflective thinking is called the __________ __________.

Question 32

__________ is the special kind of energy that enlarges the efforts, talents, and strengths of individual group members.

Question 33

__________ __________ occurs when members understand that disagreements are natural and can help them achieve their shared goals.

Question 34

The degree of closeness among members is referred to as __________.

Question 35

Groups have the potential to suppress individuality and encourage __________.

Question 36

A group is characterized by different and complementary resources of members and by a strong sense of collective identity.

Question 37

If social climbing doesn't increase the status of those doing it, they often may become marginal participants.

Question 38

__________ communication is used to block others or to call attention to oneself.

Question 39

__________ power is influence based on personal charisma and personality.

Question 40

A small group can exist without interaction among members.

Question 41

Name and discuss the five stages of the nominal group technique of group decision making by creating a hypothetical example of how and why this technique is appropriate for the group to use.

Question 42

Based on Chapter 11, define both a group and a team. Discuss the similarities and differences between the two.

Question 43

Discuss the four types of communication that are involved in group interaction. Discuss how each type of communication either improves or hinders group activities.

Question 44

__________ __________ occurs when members of a group exert less effort in the group than they would have working alone.

Question 45

Name and discuss the five stages in the Standard Agenda method for group decision making. Give an example of a situation in which a group might use this method and why it would be appropriate.

Question 46

Define and discuss four kinds of groups which are prevalent in business and civic life as mentioned in Chapter 11. Give examples of each type.

Question 47

Describe the potential strengths and weaknesses that derive from working in groups. In your opinion, do you feel that group work is more effective than individual work in most cases? Support your answer.