Deck 10: Information Systems

Question 1

_____ systems help supervisors by generating databases that act as the foundation for other information systems.

A) Decision support
B) Management information
C) Transaction processing
D) Executive support

Answer 1

C

Question 2

Pricing, promoting, selling, and distributing the organization's goods and services pertains to which of the following functions?

A) Marketing
B) Production
C) Accounting
D) Research

Answer 2

A

Question 3

This lists the assets, liabilities, and the equity of an organization.

A) Balance sheet
B) Accounts payable
C) Income statement
D) Payroll

Answer 3

A

Question 4

This level of management is concerned with long-range planning and uses information that will help them plan the future growth and direction of the organization.

A) Top management
B) Middle management
C) Supervisors
D) Stockholders

Question 5

Money collected from or owed by customers is called _______.

A) accounts payable
B) inventory
C) accounts receivable
D) sales order processing

Question 6

A transaction processing system is also referred to as a _______.

A) sales order processing
B) data processing system
C) management information system
D) database management

Question 7

What documentation shows the income, expenses, and difference between them for a company during a specific time period?

A) Income statements
B) Balance sheets
C) Accounts payable
D) Purchase order

Question 8

The _______ activity records the customer requests for products or services.

A) payroll
B) sales order processing
C) inventory
D) accounts receivable

Question 9

Who is responsible for operational matters and monitoring day-to-day events?

A) Supervisors
B) Middle management
C) Stockholders
D) Top management

Question 10

Who uses management information systems?

A) Employee-level workers
B) Supervisors
C) Middle-level managers
D) Top-level managers

Question 11

This system is a flexible tool for data analysis, since its reports do not have a fixed format.

A) Management information system
B) Decision support system
C) Transaction processing system
D) Executive support system

Question 12

The _______ keeps records of the number of each kind of part or finished good in the warehouse.

A) payroll
B) inventory control system
C) sales order processing
D) general ledger

Question 13

Which of the following refers to a system that summarizes detailed data from the transaction processing systems in standard reports for middle-level managers?

A) Data processing system (DPS)
B) Management information system (MIS)
C) Decision support system (DSS)
D) Executive support system (ESS)

Question 14

This level of management is involved with tactical planning and implementing the long-term goals within an organization.

A) Top management
B) Middle management
C) Supervisors
D) Stockholders

Question 15

Creating finished goods and services using raw materials and personnel pertains to which of the following functions?

A) Marketing
B) Research
C) Production
D) Human resources

Question 16

Regional managers can compare their regular sales reports with that of the other regional managers by using _______.

A) management reports
B) periodic reports
C) exception reports
D) demand reports

Question 17

An example of this type of report would be a sales report that shows that certain items are selling significantly above or below forecasts.

A) Periodic
B) Demand
C) Inventory
D) Exception

Question 18

This typically consists of transactions from the transaction processing system.

A) System software
B) External data
C) Decision model
D) Internal data

Question 19

Which system presents information in a highly summarized form?

A) Transaction processing system (TPS)
B) Management information system (MIS)
C) Decision support system (DSS)
D) Executive support system (ESS)

Question 20

In a GDSS, the _______ is generally the decision maker.

A) programmer
B) technician
C) group
D) client

Question 21

The marketing department identifies, investigates, and develops new products and services.

Question 22

This decision model helps middle-level managers control the work of the organization, such as financial planning and sales promotion planning.

A) Strategic model
B) Corporate model
C) Tactical model
D) Operational model

Question 23

The research department strictly involves itself only with the creation of finished goods that are tangible.

Question 24

Project resources can be scheduled, planned, and controlled using _______.

A) project managers
B) operational managers
C) knowledge work systems
D) CAD/CAM systems

Question 25

Which system is a type of artificial intelligence that uses a database, containing facts and rules, to provide assistance to users?

A) CAD/CAM system
B) Expert system
C) Knowledge work system
D) Office automation system

Question 26

Supervisors' responsibilities include operational matters.

Question 27

The management information system records day-to-day transactions, such as customer orders, bills, inventory levels, and production output.

Question 28

The executive support system helps top-level managers oversee the company's operations and develop strategic plans.

Question 29

A purchase order form pertains to the payroll department.

Question 30

Top-level managers need information both from within the organization and from outside.

Question 31

Middle-level managers are responsible for tactical planning and the implementation of long-term goals.

Question 32

In case of an unanticipated union strike, the manager in charge of manufacturing might consult the management information system to determine how it will affect production schedules.

Question 33

These systems are used in managing documents, communicating, and scheduling.

A) Office automation systems
B) Transaction processing systems
C) Knowledge work systems
D) Executive support systems

Question 34

Some of these systems have the ability to retrieve information from databases outside the company, such as business-news services.

A) Transaction processing system (TPS)
B) Decision support system (DSS)
C) Management information system (MIS)
D) Executive support systems (ESS)

Question 35

The executive support system can analyze the effects of events and trends outside the organization.

Question 36

The research department identifies, investigates, and develops new products and services.

Question 37

Office automation systems are designed primarily to support data workers.

Question 38

Accounts payable refers to money the company owes its suppliers for materials and services it has received.

Question 39

An MIS differs from a TPS in that it creates databases.

Question 40

Demand reports do not have to be produced on a regular basis.

Question 41

Common names for computer-based information systems are transaction processing, management information, _______ support, and executive support systems.

Question 42

A decision support system consists of four parts: the user, system software, data, and _______ (2 words).

Question 43

A _______ decision support system is used to support collective work.

Question 44

Expert systems capture the knowledge of human experts and store it in a knowledge base.

Question 45

_______-level information flow is primarily vertical.

Question 46

TPS stands for _______ (2 words) system.

Question 47

_______ software consists of programs designed to work behind the scenes to handle detailed operating procedures.

Question 48

_______ models assist top-level managers in long-range planning, such as stating company objectives or planning plant locations.

Question 49

The _______ department tracks all sales, payments, and transfers of funds.

Question 50

Knowledge workers use specialized information systems, called KWSs, to create information in their area of expertise.

Question 51

When an order comes in, the _______ (2 words) processing activity alerts the warehouse to ship a product.

Question 52

There are three basic decision models used in GDSS: operational, strategic, and financial.

Question 53

Basic activities in every accounting department, including sales order processing, accounts receivable, inventory and purchasing, accounts payable, and payroll, are recorded in the _______ (2 words).

Question 54

An MIS requires a _______ management system to integrate data from different departments.

Question 55

_______-level managers need summarized information in weekly or monthly reports in order to develop budget projections and evaluate the performance of supervisors.

Question 56

Monthly sales and production reports are examples of _______ reports.

Question 57

CAD/CAM systems use powerful personal computers running special programs that integrate the design and manufacturing activities.

Question 58

Effective operation within any organization requires an efficient and coordinated flow of _______ throughout the organization.

Question 59

Customer profiles, census data, and economic forecasts are examples of external data.

Question 60

A typical _______ (2 words) system can produce income statements and balance sheets.

Question 61

_______ systems are computer systems that allow people located at various geographic locations to communicate and have in-person meetings.

Question 62

Explain the three common categories of reports that are generated in most organizations.

Question 63

What are the five functions of an organization? Briefly explain each.

Question 64

A(n) _______ support system is designed to be easy to use and allows someone to obtain essential information without extensive training.

Question 65

Describe the functions of an executive support system.

Question 66

Office _______ systems focus on managing documents, communicating, and scheduling.

Question 67

Briefly describe the three levels of management.

Question 68

Name and describe the four most common types of computer-based information systems.

Question 69

Describe the flow of information within an organization and the different levels of information that is required.

Question 70

_______ workers use OAS systems and are involved with the creation of information in their areas of expertise.

Question 71

What are office automation systems?

Question 72

Describe the functions of a decision support system, including a group decision support system, differentiate between a DSS and a transaction processing system.

Question 73

_______ systems are also known as knowledge-based systems.

Question 74

Describe in detail the six activities that make up the basis of a typical accounting system.

Question 75

Describe knowledge work systems and, specifically, expert systems.