Deck 10: Information Systems

Question 1

Which of the following refers to a system that summarizes detailed data from the transaction processing systems in standard reports for middle-level managers?

A)Data processing system (DPS)
B)Management information system (MIS)
C)Decision support system (DSS)
D)Executive support system (ESS)

Answer 1

B

Question 2

Creating finished goods and services using raw materials and personnel pertains to which of the following functions?

A)Marketing
B)Research
C)Production
D)Human resources

Answer 2

C

Question 3

A transaction processing system is also referred to as a:

A)sales order processing
B)data processing system
C)management information system
D)database management

Answer 3

B

Question 4

What documentation shows the difference between the income and expenses of the company for a specific time period?

A)Income statements
B)Balance sheets
C)Accounts payable
D)Purchase order

Question 5

An example of this type of report would be a sales report that shows that certain items are selling significantly above or below forecasts.

A)Periodic
B)Demand
C)Inventory
D)Exception

Question 6

This system is a flexible tool for data analysis, since its reports do not have a fixed format.

A)Management information system
B)Decision support system
C)Transaction processing system
D)Executive support system

Question 7

This typically consists of transactions from the transaction processing system.

A)System software
B)External data
C)Decision model
D)Internal data

Question 8

This records assets, liabilities, and the equity owned by the owners of an organization.

A)Balance sheet
B)Accounts payable
C)Income statement
D)Payroll

Question 9

Who is responsible for operational matters and monitoring day-to-day events?

A)Supervisor
B)Middle management
C)Stockholders
D)Top management

Question 10

In a GDSS, the _____ is generally the decision maker.

A)programmer
B)technician
C)user
D)client

Question 11

Which system presents information in a highly summarized form?

A)Transaction processing system (TPS)
B)Management information system (MIS)
C)Decision support system (DSS)
D)Executive support system (ESS)

Question 12

The _____ keeps records of the number of each kind of part or finished good in the warehouse.

A)payroll
B)inventory control system
C)sales order processing
D)general ledger

Question 13

_____ systems help supervisors by generating databases that act as the foundation for other information systems.

A)Decision support
B)Management information
C)Transaction processing
D)Executive support

Question 14

Regional managers can compare their regular sales reports with that of the other regional managers by using:

A)management reports
B)periodic reports
C)exception reports
D)demand reports

Question 15

Money collected from or owed by customers is called:

A)accounts payable
B)inventory
C)accounts receivable
D)sales order processing

Question 16

The _____ activity records the customer requests for products or services.

A)payroll
B)sales order processing
C)inventory
D)accounts receivable

Question 17

Promoting, selling, and distributing the organization's goods and services pertains to which of the following functions?

A)Marketing
B)Production
C)Accounting
D)Research

Question 18

Who uses management information systems?

A)Employee-level workers
B)Supervisors
C)Middle-level managers
D)Top-level managers

Question 19

This level of management is involved with tactical planning and implementing the long-term goals within an organization.

A)Top management
B)Middle management
C)Supervisors
D)Stockholders

Question 20

This level of management is concerned with long-range planning and uses information that will help them plan the future growth and direction of the organization.

A)Top management
B)Middle management
C)Supervisors
D)Stockholders

Question 21

Accounts payable refers to money the company owes its suppliers for materials and services it has received.

Question 22

Most DSSs, although traditionally created for large computer systems, are now being used in microcomputers also.

Question 23

These systems are used in managing documents, communicating, and scheduling.

A)Office automation systems
B)Transaction processing systems
C)Knowledge work systems
D)Executive support systems

Question 24

The management information system records day-to-day transactions, such as customer orders, bills, inventory levels, and production output.

Question 25

Demand reports do not have to be produced on a regular basis.

Question 26

An MIS differs from a TPS in that it creates databases.

Question 27

The production department strictly involves itself only with the creation of finished goods that are tangible.

Question 28

The marketing department identifies, investigates, and develops new products and services.

Question 29

Top-level managers need information both from within the organization and from outside.

Question 30

The executive support system helps top-level managers oversee the company's operations and develop strategic plans.

Question 31

The research department identifies, investigates, and develops new products and services.

Question 32

Supervisors' responsibilities include operational matters.

Question 33

Project resources can be scheduled, planned, and controlled using:

A)project managers
B)operational managers
C)knowledge work systems
D)CAD/CAM systems

Question 34

Middle-level managers are responsible for the planning and the implementation of long-term goals.

Question 35

This decision model helps middle-level managers control the work of the organization, such as financial planning and sales promotion planning.

A)Strategic model
B)Corporate model
C)Tactical model
D)Operational model

Question 36

A purchase order form pertains to the sales order processing department.

Question 37

The executive support system can analyze the effects of events and trends outside the organization.

Question 38

These systems often can be organized to retrieve information from databases outside the company.

A)Transaction processing system (TPS)
B)Decision support system (DSS)
C)Management information system (MIS)
D)Executive support systems (ESS)

Question 39

In case of an unanticipated union strike, the manager in charge of manufacturing might consult the management information system to determine how it will affect production schedules.

Question 40

Which system is a type of artificial intelligence that uses a database, containing facts and rules, to provide assistance to users?

A)CAD/CAM system
B)Expert system
C)Knowledge work system
D)Office automation system

Question 41

Consumer profiles, census data, and economic forecasts are examples of external data.

Question 42

Knowledge workers use specialized information systems, called KWSs, to create information in their area of expertise.

Question 43

When an order comes in, the _____ processing activity alerts the warehouse to ship a product.

Question 44

There are three basic decision models used in GDSS: operational, strategic, and financial.

Question 45

Monthly sales and production reports are examples of _____ reports.

Question 46

_____-level managers need summarized information in weekly or monthly reports in order to develop budget projections and evaluate the performance of supervisors.

Question 47

A decision support system consists of four parts: the user, system software, data, and _____.

Question 48

Basic activities in every accounting department, including sales order processing, accounts receivable, inventory and purchasing, accounts payable, and payroll, are recorded in the _____.

Question 49

CAD/CAM systems use powerful microcomputers running special programs that integrate the design and manufacturing activities.

Question 50

A typical _____ system can produce income statements and balance sheets.

Question 51

Common names for computer-based information systems are transaction processing, management information, _____ support, and executive support systems.

Question 52

Expert systems capture the knowledge of human experts and store it in a knowledge base.

Question 53

Effective operation within any organization requires an efficient and coordinated flow of _____ throughout the organization.

Question 54

_____ software consists of programs designed to work behind the scenes to handle detailed operating procedures.

Question 55

The _____ department tracks all sales, payments, and transfers of funds.

Question 56

A(n) _____ decision support system is used to support collective work.

Question 57

TPS stands for _____ system.

Question 58

An MIS requires a(n) _____ management system to integrate data from different departments.

Question 59

_____ models assist top-level managers in long-range planning, such as stating company objectives or planning plant locations.

Question 60

_____-level information flow is primarily vertical.

Question 61

Explain the three common categories of reports that are generated in most organizations.

Question 62

Briefly describe the three levels of management.

Question 63

_____ systems are also known as knowledge-based systems.

Question 64

Describe the functions of a decision support system.

Question 65

Describe the functions of an executive support system.

Question 66

What are Office Automation Systems?

Question 67

_____ systems are computer systems that allow people located at various geographic locations to communicate and have in-person meetings.

Question 68

_____ workers use OAS systems and are involved with the creation of information in their areas of expertise.

Question 69

Describe the flow of information within an organization and the different levels of information that is required.

Question 70

Describe Knowledge Work Systems.

Question 71

What are the five functions of an organization? Briefly explain.

Question 72

Name and describe the four most common types of computer-based information systems.

Question 73

Describe in detail the six activities that make up the basis of a typical accounting system.

Question 74

Some _____ support systems provide structured forms to enable managers to streamline their thoughts before sending electronic memos.

Question 75

A(n) _____ support system is designed to be easy to use and allows someone to obtain essential information without extensive training.