Deck 6: E-Supply Chains, collaborative Commerce, and Corporate Portals

Question 1

Pure EC companies are likely to have more supply chain problems if they lack a logistics infrastructure and must use external logistics services.

Answer 1

True

Question 2

In the internal part of the supply chain,the major concerns are production management,manufacturing,and inventory control.

Answer 2

True

Question 3

SCM aims to minimize inventory levels,optimize production and increase throughput,decrease manufacturing time,optimize logistics and distribution,streamline order fulfillment,and overall reduce the costs associated with these activities.

Answer 3

True

Question 4

E-supply chain management is the collaborative use of technology to enhance B2C processes and improve speed,agility,real-time control,and customer satisfaction.

Question 5

The success of an e-supply chain depends on managing information with strict policies,discipline,and daily monitoring.

Question 6

By combining bar coding and wireless technologies,automobile dealers are able to scan in goods electronically as they arrive and place them in inventory up to 10 percent faster than previously.

Question 7

Companies can use replenishment information to reduce inventories and eliminate stocking points.

Question 8

A company's internal operations are those that deal with relationships with suppliers and other business partners are less critical than their customer-facing applications.

Question 9

Product delays,products not being where they are required at the right time,customer dissatisfaction,and lost sales can all be caused by supply chain problems.

Question 10

In the upstream supply chain,attention is directed at distribution,warehousing,transportation,and after-sale service.

Question 11

The success of many private,public,and military organizations depends on their ability to manage the flows of materials,information,and money,which is referred to as the product life cycle.

Question 12

The term supply chain comes from the concept of how systems and processes within an organization are linked together.

Question 13

Some of the limitations of RFID can be overcome by a new wireless standard,RuBee.

Question 14

During the design of the Boeing Dreamliner 787,IT-supported collaboration reduced the need for physical prototyping and testing.

Question 15

At hospitals and supermarkets,inventory reorder points have been automated so that when inventory gets down to a certain point the system will automatically notify a human of the exact amount to reorder.

Question 16

A company's success is clearly dependent on finding and retaining customers and far more dependent on what is on the Web site than on what is going on behind the site.

Question 17

A supply chain involves activities that take place during the entire product life cycle,from dirt to dust.

Question 18

The success of an e-supply chain depends on an e-supply chain that is loosely integrated both within a company and across an extended enterprise made up of suppliers,trading partners,logistics providers,and the distribution channel.

Question 19

The downstream part of the supply chain includes the activities of a company with its suppliers,which can be manufacturers,assemblers,or both,or service providers,and their connections with their suppliers.

Question 20

Products such as groceries or gasoline have predictable demand.For these products,an effective supply chain emphasizes speed and flexibility to minimize the bullwhip effect rather than low costs.

Question 21

A major block in the widespread implementation of collaborative commerce is:

A)the theory of collaborative commerce hasn't been proven effective in real-world applications.
B)the technology needed isn't available.
C)collaborative commerce is extremely expensive.
D)the lack of universally accepted standards.

Question 22

As with any IT project,management needs to be able to justify the development and use of a corporate portal by comparing its cost with its benefits.The challenge is that despite the tangible benefits from investment in portal technology,such as include increased revenues and customer loyalty,most of the benefits of portals are intangible.

Question 23

Wal-Mart and Levi Strauss collaborate on demand forecasting in order to optimize the flow of materials along the supply chain.This is an example of:

A)reducing design cycle time.
B)APS.
C)CPFR.
D)reducing product development time.

Question 24

All of the following are true about product lifecycle management (PLM)except:

A)PLM can have significant beneficial impacts in cycle time,design reuse,and engineering.
B)The demand for PLM is limited because it does not apply to products that have short life cycles or are complex.
C)PLM is a big step for an organization because it requires integrating different processes and systems.
D)PLM tools are offered by major IT companies such as SAP and IBM.

Question 25

The goal of collaborative planning,forecasting,and replenishment (CPFR)is to streamline product flow from manufacturing plants to retailers.

Question 26

The last fifteen orders from a manufacturer to its suppliers range from $100,000 to $8,750,000.This is an example of:

A)the bullwhip effect.
B)demand manipulation.
C)supply inadequacy.
D)order instability.

Question 27

Today,many business experts agree with each of the following except:

A)Supply chain integration has reduced the intensity of competition in most industries.
B)The insightful way to view contemporary business is that competition exists between or among supply chains rather then individual companies.
C)Supply chains from the suppliers' suppliers to the customers' customers should be jointly planned and designed for overall optimality by all of the supply chain partners.
D)The supply chain needs to be operationally integrated so that inventory activities link seamlessly to manufacturing activities.

Question 28

With vendor-managed inventory,retailers make their suppliers responsible for determining when to order and how much to order.The retailer provides the supplier with real-time information such as point-of-sale data,inventory levels,and a threshold below which orders are replenished.

Question 29

A company's internal operations and its relationships with suppliers and other business partners are frequently:

A)much more complex than customer-facing applications such as taking an order online.
B)as complex as customer-facing applications such as taking an order online.
C)much less complex than customer-facing applications such as taking an order online.
D)replaced by customer-facing applications.

Question 30

________ is a business strategy that enables manufacturers to control and share product-related data as part of product design and development efforts.

A)Advanced planning and scheduling
B)Collaborative planning
C)Product lifecycle management
D)Internal commerce

Question 31

The use of Web technologies to manage warehousing and transportation processes is called:

A)collaborative planning.
B)downstream processing.
C)e-logistics.
D)e-replenishment.

Question 32

Studies have shown that electronic-based collaboration and product lifecycle management (PLM)can reduce product costs and travel expenses by 50 percent,as well as significantly reduce costs associated with product-change management.

Question 33

Groupware is appropriate in all of the following situations except:

A)for groups to share ideas and opinions
B)for people working on different tasks or projects
C)for networked environments
D)for people in the same room

Question 34

Software that helps integrate different types of information systems among collaborating companies is called:

A)middleware.
B)browser technology.
C)collaborative software.
D)extranet technology.

Question 35

The e-SCM process that includes integrated production and distribution processes is:

A)supply chain replenishment.
B)collaborative planning.
C)e-procurement.
D)e-logistics.

Question 36

The purpose of CPFR is to:

A)minimize quality problems in supplies.
B)ensure that supply chain members have the right amount of materials and goods when needed.
C)eliminate supply chain intermediaries.
D)optimize the flow of materials along the supply chain.

Question 37

When planning,designing and implementing integrated supply chain operations,management requires a holistic focus that takes into account all of the following primary factors except:

A)strategy,structure,and people
B)location and revenues
C)IT and business processes
D)culture,including performance measurement,monitoring,and incentives

Question 38

RuBee relies on low-frequency magnetic waves to track products and transfer information.

Question 39

For a manufacturer,the supply chain ends:

A)when the supplier delivers raw materials and component parts to the manufacturer.
B)when the product is used up and disposed of.
C)when the customer buys the product.
D)when the customer decides he/she is satisfied with a product.

Question 40

Which of the following about supply chain problems is not true?

A)Supply chains in military and business operations have been plagued with problems for generations.
B)Supply chain problems have sometimes caused armies to lose wars and companies to go out of business.
C)Supply chain problems are most apparent in complex supply chains.
D)Supply chain problems are lowest when many business partners are involved.

Question 41

Boeing's Dreamliner was referred to as a ________ airliner because IT and electronic communication were used to support its planning and many other critical activities.

Question 42

A supply chain involves activities that take place during the entire ________,from dirt to dust.

Question 43

All of the following are types of communication and collaboration done in real time except:

A)blogging
B)webinars
C)instant messaging
D)VoIP

Question 44

________ is the transfer of documents and computer files while videoconferencing.

A)Web conferencing
B)Interactive whiteboarding
C)Data conferencing
D)CPFR

Question 45

The term supply chain comes from the concept of how the partnering organizations are ________ together.

Question 46

When a supply chain is managed electronically,usually with Web technologies,it is referred to as a(n)________.

Question 47

The Lotus Notes/Domino suite includes all of the following except:

A)instant video
B)document management
C)database
D)communication support

Question 48

________ means that the communication and collaboration are done in real time.

A)Synchronous
B)Asynchronous
C)Bi-synchronous
D)Multi-synchronous

Question 49

The growth in electronic meeting systems has been driven by all of the following except:

A)lower energy costs
B)improvements in supporting technology
C)reductions in the price of the technology
D)acceptance of virtual meetings as a respected way of doing business

Question 50

All of the following are characteristics of Web conferencing except:

A)It is conducted on the Internet for as few as two and as many as twenty people.
B)It allows users to simultaneously view something on their computer screens.
C)It is much cheaper than videoconferencing because it runs over the Internet.
D)The latest technological innovations support both B2B and B2C Web conferencing applications.

Question 51

________ are required to create a truly collaborative environment,to integrate different applications,and for standardizing communication.

A)Web services
B)Portals
C)Protocols
D)Collaborative workflows

Question 52

Infrastructure needed for groupware include all of the following except:

A)VoIP
B)intranets
C)extranets
D)the Internet

Question 53

The major benefit of real-time collaboration is:

A)faster decision making.
B)easier decision making.
C)that it is cheaper than asynchronous collaboration.
D)greater agreement.

Question 54

Corporations are moving their phone systems to ________ to cut costs and boost efficiency.

A)RTC
B)VoIP
C)GDSS
D)bluetooth

Question 55

A messaging service that transposes the desktop messaging experience to the usage scenario of being on the move is ________.

A)mobile instant messaging
B)VoIP
C)instant video
D)data messaging

Question 56

Advantages of interactive whiteboards include all of the following except:

A)All participants can join in.
B)Throughout a meeting,each user can view and draw on a single document.
C)They enable the display of video clips.
D)There is stronger data security.

Question 57

The success of many organizations private,public,and military depends on their ability to manage the flow of materials,information,and money into,within,and out of the organization.Such a flow is referred to as a ________.

Question 58

________ are collaborative tools that enable people to work on the same files and documents,making changes in a very rapid way.

A)Portals
B)Wikis
C)Lotus Notes
D)Document management

Question 59

All of the following apply to instant video except:

A)It evolved from the spread of instant messaging and Internet telephony.
B)The idea is for a kind of video chat room that allows users to chat in real time and see the people they are communicating with.
C)It is the natural result of wanting to link people via both voice and audio.
D)The highest quality approach is to add video cameras to the participants' computers.

Question 60

Mobile support systems include each of the following except:

A)mobile social networking
B)mobile handset
C)mobile VoIP
D)mobile instant messaging

Question 61

________ is the process made up of a range of activities by which an organization obtains or gains access to the resources they require to undertake their core business activities.

Question 62

A supply chain can be broken into three major parts.The ________ part of the supply chain includes the activities of a company with its suppliers and their connections with their suppliers.

Question 63

In collaborative work,members frequently are in different locations.Using ________ software,group members can work on the same document,which is shown on the PC screen of each participant.

Question 64

________ is a business strategy that enables manufacturers to control and share product-related data as part of product design and development efforts and in support of supply chain operations.

Question 65

The spread of instant messaging and Internet telephony has naturally led to the idea of linking people via a video chat room,which is called ________.

Question 66

Inventories can be minimized by introducing a ________ manufacturing process as well as by providing fast and accurate information to suppliers.

Question 67

________ is a complex process that requires the coordination of many activities so that the shipment of goods and services from supplier right through to customer is done efficiently and effectively for all parties concerned.

Question 68

________ is an architecture that enables the assembly of distributed applications from software services and ties them together.

Question 69

________ is the collaborative use of technology to enhance B2B processes and improve speed,agility,real-time control,and customer satisfaction.

Question 70

Increasingly,companies are recognizing that the efficient and effective flow of information and materials along their supply chains is a source of ________.

Question 71

________ are computer-based whiteboards that work like real-world whiteboards with markers and erasers,except all participants can join in.

Question 72

The ________ refers to erratic shifts in orders up and down supply chains.

Question 73

________ are online meetings whose members are in different locations,even in different countries.

Question 74

________ is a status indicator that conveys ability and willingness of a potential communication partner.

Question 75

A ________ is an interconnected environment in which all the participants in dispersed locations can access and interact with each other just as inside a single entity.

Question 76

________ refers to communication systems that transmit voice calls over Internet Protocol based networks.

Question 77

________ can lead to as many as 100 days of additional inventory waiting just in case.

Question 78

________ is the use of Web-based technologies to support the material acquisition,warehousing,and transportation processes.

Question 79

With ________,retailers make their suppliers responsible for determining when to order and how much to order.The retailer provides the supplier with real-time information,inventory levels,and a threshold below which orders are replenished.

Question 80

________ refers to software products that support groups of people who share a common task or goal and collaborate on its accomplishment.