Deck 19: Human Resource Management: Small Business Considerations

Question 1

One of the first steps in developing a compensation plan is to determine your organization's salary philosophy.

Answer 1

True

Question 2

Lines of communication means having a way for the person who has failed to meet a metric,or made a mistake,or is facing firing to have their side of the story heard.

Answer 2

False

Question 3

Adding employees increases the amount of work that can be done but it also increases the demands on the owner.

Answer 3

True

Question 4

On-the-job techniques include orientations,job instruction training,lectures,and case studies.

Question 5

One guideline for training suggests making training an ongoing process.

Question 6

There are two different types of training: free and paid.

Question 7

A job description defines and discusses all the essential knowledge,skills,and abilities that are needed to fill the position.

Question 8

The two key factors in traditional leadership theories are task and person.

Question 9

The most important reward that employees of small businesses want is job security.

Question 10

Professional groups are a hybrid between outsourcing and having a paid staff.

Question 11

Networking is relatively a low-cost,although time intensive,method of recruiting.

Question 12

Barter involves trading products or services for those of another business.

Question 13

Employee referral is a significantly underused method of recruiting primarily due to its high-cost.

Question 14

Typically,a probationary period for employees lasts one year.

Question 15

Employee ownership is a rare event.

Question 16

Perks are a great way to provide long-term boosts in motivation.

Question 17

A common reason people leave a company is if they feel they are not developing professionally.

Question 18

Meritocracy is the management philosophy of selecting and promoting people based solely on their being the most capable person for the job.

Question 19

Employee sponsored health insurance is fairly standard among small businesses.

Question 20

Off-the-job training is delivered to employees while they perform their regular jobs.

Question 21

Which among the following federal employment laws requires the payment of same wages to males and females for work requiring equal skill,effort,and responsibility in similar working conditions?

A)Fair Labor Standards Act
B)Immigration Reform and Control Act of 1986
C)Worker Adjustment and Retraining Notification Act
D)Executive Order No.11246

Question 22

The Americans with Disabilities Act

A)requires that make employers make reasonable accommodation for limitations of qualified applicant or employee unless to do so creates undue hardship.
B)prohibits discrimination with respect to any condition of employment based on race,color,sex,religion,or national origin.
C)prohibits employment discrimination based on national origin or citizenship status.
D)prohibits employers from using polygraph results as basis for employment action.

Question 23

A small business owner who knows exactly what he or she wants can use filters to search vast numbers of résumés with pinpoint accuracy using this.

A)Employee referrals
B)Internet recruiting
C)Networking
D)Outsourcing

Question 24

Compensation,training time,employee tax,and accounting costs are some of the additional expenses involved in adding

A)part-time employees.
B)full-time employees.
C)contract employees.
D)temporary employees.

Question 25

Which among the following is a method that has traditionally been used by businesses to hire employees?

A)Employee referral
B)Internet recruitment
C)Help wanted ads
D)Career service offices

Question 26

These should be handled formally with guidelines such as following-up on leads within 24 hours even by small businesses.

A)Employee referrals
B)Internet recruiting
C)Networking
D)Outsourcing

Question 27

The match between the needs,expectations,and culture of the small business with the expectations and the skills of the individual employees is called

A)employee referral.
B)employee fit.
C)job description.
D)job analysis.

Question 28

Adding employees

A)decreases the amount of work that can be done.
B)reduces the legal requirements faced by an employer.
C)increases the demands on the owner.
D)increases the business's profitability.

Question 29

The Family and Medical Leave Act requires employers to give employees up to _____weeks leave,paid or unpaid,without loss of position,seniority,or benefits,for a qualifying condition or event.

A)4
B)6
C)8
D)12

Question 30

The Immigration Reform and Control Act of 1986

A)requires payment of same wages to males and females.
B)prohibits hiring of unauthorized aliens.
C)includes a prohibition on harassment.
D)governs confidentiality of medical information.

Question 31

_____ allows you to search a resume database or post a job description on the web.

A)Networking
B)Employee referral
C)Internet recruiting
D)Outsourcing

Question 32

_____ refers to the trial period in which an employee has temporary status before a formal offer to work full time is presented.

A)Test period
B)Probationary period
C)Employee referral period
D)Psychological contract period

Question 33

Which among the following federal employment laws requires employers to give 60 days advance notice prior to a plant shutdown or layoff of 50 or more employees?

A)Executive Order No.11246
B)Title VII of the Civil Rights Act of 1964
C)Worker Adjustment and Retraining Notification Act
D)Immigration Reform and Control Act of 1986

Question 34

The_____ requires employers to complete I-9 forms for each employee.

A)Fair Labor Standards Act
B)Title VII of the Civil Rights Act of 1964
C)Worker Adjustment and Retraining Notification Act
D)Immigration Reform and Control Act of 1986

Question 35

When you hire employees,typically,a probationary period lasts

A)180 days.
B)90 days.
C)30 days.
D)1 year.

Question 36

_____ is an underused,low-cost method which rewards your employees for recommending potential candidates that would be a great fit.

A)Networking
B)Employee referral
C)Internet recruiting
D)Outsourcing

Question 37

The Age Discrimination in Employment Act prohibits employment discrimination against individuals who are _____ years old and older.

A)30
B)40
C)50
D)60

Question 38

Which among the following federal employment laws prohibits discrimination with respect to any condition of employment based on race,color,sex,religion,or national origin,except where religion,sex,or national origin is a bona fide occupational qualification which is reasonably necessary to the conduct of a particular business?

A)Fair Labor Standards Act
B)Title VII of the Civil Rights Act of 1964
C)Worker Adjustment and Retraining Notification Act
D)Executive Order No.11246

Question 39

A relatively low-cost,although time-intensive method of recruiting that can include colleagues,business professionals,vendors,alumni,and advisory board members is referred to as

A)internal job postings.
B)internet recruiting.
C)networking.
D)outsourcing.

Question 40

Which among the following federal employment laws requires employers to implement an affirmative action plan for hiring and promoting females and minorities?

A)Executive Order No.11246
B)Title VII of the Civil Rights Act of 1964
C)Worker Adjustment and Retraining Notification Act
D)Immigration Reform and Control Act of 1986

Question 41

Independent contractors who provide specialized business services or support from a distance,through different methods of communication are known as

A)virtual employees.
B)temporary employees.
C)job share employees.
D)leased employees.

Question 42

Which of these defines and discusses all the essential knowledge,skills,and abilities that are needed to fill a position?

A)Job analysis
B)Job prospects
C)On-the-job training
D)Job description

Question 43

Consider these alternative methods to hire an employee at no cost if your budget does not allow for a paid employee EXCEPT

A)volunteers.
B)barter.
C)virtual employees.
D)internships.

Question 44

Which of these refers to contracting with others outside your firm to do work that would otherwise be done within your firm?

A)Networking
B)Employee referrals
C)Internet recruiting
D)Outsourcing

Question 45

Which among the following is an on-the-job training method?

A)Lectures
B)Case studies
C)Coaching
D)Role playing

Question 46

In order to manage and foster productivity among virtual employees,small business owners

A)should regularly communicate with them via e-mail.
B)should attempt to micromanage them.
C)should consistently review status reports with them.
D)should hire students as interns.

Question 47

_____ are jobs in businesses offered to students,arranged through universities.

A)Assignments
B)Careers
C)Internships
D)Referrals

Question 48

Which of the following steps in writing a job description specifies the basic qualities that an employee should possess to perform the job?

A)Give a job overview
B)Define the duties and responsibilities
C)Knowledge,skills,and abilities
D)Special requirements

Question 49

These encourage companies to post openings to their job bank to recruit at both the undergraduate and the graduate levels.

A)Professional groups
B)Company Web sites
C)Internet recruiting
D)Career service offices

Question 50

Which of these is the last step in crafting a job description?

A)Job overviews
B)Special requirements
C)Credentials and experiences
D)Duties and responsibilities

Question 51

Which of these is the first step in crafting a job description?

A)Job overview
B)Duties and responsibilities
C)Job title
D)Credentials and experience

Question 52

When recruiting,once a job description is prepared,the next step is to

A)develop questions for interviewing.
B)create a job analysis.
C)prepare a training module for employees.
D)create a Web site.

Question 53

In evaluating potential employees,a small business owner

A)should hire a moderately qualified person in case filling the position is an urgent requirement.
B)should ensure that only a single interviewer meets with a candidate in order to avoid conflicting evaluations.
C)should design interview questions such that "yes" or "no" answers are not applicable.
D)should accept the candidate's word that he or she possesses a certain skill or knowledge base.

Question 54

Which among the following statements is true regarding virtual employees in small businesses?

A)In the small business,virtual employees are not hired as full-time employees.
B)Small business owners who work with virtual employees have to deal with taxes,unemployment insurance,sick leave,vacation pay,and benefits.
C)Small business owners are required to provide additional office space for their virtual employees.
D)Small business owners are responsible for the development and supervision of their virtual employees.

Question 55

The level of education required to perform a particular job would be mentioned under which section of the job description?

A)Special requirements
B)Define the duties and responsibilities
C)Knowledge,skills,and abilities
D)Credentials and experience

Question 56

_____ training is delivered to employees while they perform their regular jobs.

A)Online
B)On-the-job
C)Paid
D)Off-the-job

Question 57

In designing on-the-job instruction that gives an employee a method to complete a certain task in a job,it is important to

A)use a bulleted list when the order in which tasks are to be performed is important.
B)put notes,warnings,and prerequisite conditions after the list item to which they refer.
C)present any necessary background information after the instructions.
D)use a level of detail that is appropriate to the employees' skill level.

Question 58

There are two broad types of training:

A)on-the-job and off-the-job methods.
B)free and paid methods.
C)online and offline methods.
D)in-house and outsourced methods.

Question 59

Which of these is an off-the-job training method?

A)Orientations
B)Apprenticeships
C)Case studies
D)Coaching

Question 60

Which of these is a suggested guideline for training?

A)It should be provided only at the initial stage of employment.
B)Employees should practice what they have learned on their own time.
C)Have employees sign long-term contracts so they do not leave after receiving training.
D)Think of it as an investment.

Question 61

These beliefs are based on the perception that promises have been made in exchange for certain employee obligations such as giving of their energy,time,and technical skills.

A)Open-book policy
B)Work facilitation
C)Psychological contract
D)Autonomy

Question 62

Job training is a psychological contract item described under which factor category by Jill Kickul?

A)Job security and work responsibilities
B)Work facilitation
C)Rewards and opportunities
D)Autonomy and growth

Question 63

Which of these refer to employees' beliefs about the promises between the employee and the firm?

A)Open-book policy
B)Autonomy
C)Work facilitation
D)Psychological contract

Question 64

All of the following are examples of long term incentives to employees that help retain valuable team members EXCEPT

A)profit-sharing plans.
B)stock options.
C)stock grants.
D)employee bonuses.

Question 65

This is the amount needed for a person to meet the basic necessities of life from a single job.

A)Fair wage
B)Employee benefits
C)Living wage
D)Benefit plans

Question 66

Which of the following psychological contract item comes under benefits?

A)Job security
B)Tuition reimbursement
C)Adequate equipment to perform job
D)Increasing responsibilities

Question 67

According to Jill Kickul's research,which of these factors is most important to employees?

A)Autonomy and growth
B)Benefits
C)Rewards and opportunities
D)Job security

Question 68

There are two parts to a formal performance appraisal:

A)the self-appraisal and the review by the supervisor.
B)the internal review and the external review.
C)the review of past accomplishments and the setting of future objectives.
D)the performance review and the pay review.

Question 69

Identify the term that refers to the privileges,services or even tangible items given to employees as part of the overall compensation and benefits package.

A)Bonuses
B)Long-term incentives
C)Perks
D)Health insurance

Question 70

Sharing ideas,working toward a common goal,analyzing one another's work,and communicating cross functionally are related to

A)training.
B)teamwork.
C)recognition.
D)work facilitation.

Question 71

_____ refers to the concept that key employees should be able to see and understand a firm's financials,that they should have a part in moving the numbers in the right direction,and that they should have a direct stake in the strategy and success of the firm.

A)Open-book policy
B)Autonomy
C)Work facilitation
D)Psychological contract

Question 72

_____ means letting employees make on-the-spot decisions for the companies' best interest.It requires giving employees permission to act,the knowledge to act,and the skill to act.

A)Recognition
B)Training
C)Empowerment
D)Teamwork

Question 73

One of the first steps in developing a compensation plan is

A)to determine your organization's salary philosophy.
B)to develop a job description.
C)to create job analysis.
D)to pay an above-market salary to create loyalty.

Question 74

Which among the following is a psychological contract term related to work facilitation?

A)Career guidance and training.
B)Continual professional training.
C)A reasonable workload.
D)Adequate equipment to perform the job.

Question 75

After determining an organization's compensation philosophy,the next step in developing a compensation plan is

A)to develop a job description.
B)to find comparison factors for salary.
C)to establish a total reward system.
D)to structure the compensation plan.

Question 76

401(k)plans are relatively _____ to administer and are _____ expensive than traditional pension plans.

A)difficult;more
B)easy;less
C)complex;less
D)easy;more

Question 77

Meaningful work is a psychological contract item described under which factor by Jill Kickul?

A)Job security and work responsibilities
B)Work facilitation
C)Rewards and opportunities
D)Autonomy and growth

Question 78

Which of the following is a psychological contract item that comes under the factor of job security and work responsibilities?

A)Challenging and interesting work
B)Freedom to be creative
C)Career guidance and mentoring
D)Well-defined job responsibilities

Question 79

Which of these factors was least important to employees,according to Jill Kickul's research?

A)Work facilitation
B)Benefits
C)Rewards and opportunities
D)Autonomy and growth

Question 80

A(n)_____ should be filled out and returned to you before the scheduled performance review so that you can learn the employees' goals,interests,and self-evaluation when you are crafting your comments.

A)appraisal form
B)application form
C)enrollment form
D)online form