Deck 10: Human Resource Management: Nurturing Turns Potential Into Performance

Question 1

Which of these was the very first bill signed by President Obama, which expanded workers' rights to sue employers on equal pay issue?

A) Pregnancy Discrimination Pay for Performance Act
B) Lilly Ledbetter Fair Pay Act
C) Age Discrimination Wage Restriction Act
D) Workplace Privacy Affirmative Action Pay Act

Answer 1

B

Question 2

About __________ percent of age discrimination suits result in some financial settlement in favor of the person filing the claim.*

A) 80
B) 20
C) 50
D) 35

Answer 2

B

Question 3

Job discrimination, denial based on non-performance related issues, occurs when the denial is for:

A) employment.
B) a job assignment.
C) an advancement opportunity.
D) all of the above.

Answer 3

D

Question 4

Employment criteria justified by capacity to perform a job is called __________.

A) discrimination
B) affirmative action
C) bona fide occupational qualifications
D) career planning

Question 5

Age discrimination is expected to __________ in future years.

A) decrease
B) increase
C) remain stable
D) none of the above

Question 6

Which of the following should employees assume regarding privacy in the workplace?*

A) Technology can allow employers to monitor emails from company computers.
B) Technology can allow employers to identify who is receiving phone calls.
C) Technology can allow employers to track internet searches done on company equipment.
D) All of the above.

Question 7

All of the following would be legitimate reasons for not hiring someone EXCEPT:

A) a special pilot's license to fly for major airlines.
B) a minimum height requirement to serve as a highway patrolman.
C) passing a criminal background check to be an elementary school teacher.
D) a medical license to be a doctor.

Question 8

The right to employment and advancement without regard to race, sex, color, religion, or national origin is called __________.

A) equal employment opportunity
B) discrimination
C) affirmative action
D) human resource management

Question 9

Which of the following U.S. laws protects female workers from discrimination because of pregnancy?

A) The Equal Pay Act of 1963
B) The Maternity Leave Act of 2005
C) The Pregnancy Discrimination Act of 1978
D) The Family and Medical Leave Act of 1993

Question 10

People who are hired on temporary contracts and are not a part of the organization's permanent workforce are called __________.

A) selective workers
B) variable time employees
C) flex time workers
D) independent contractors

Question 11

__________ is an effort on the part of the federal government, to ensure equal employment for members of protected groups, by setting hiring quotas based on the demographics of relevant markets.

A) Discrimination
B) Right to work
C) Affirmative action
D) Equal employment opportunity

Question 12

The Human Resources department is tasked with all of the following EXCEPT:*

A) supervising and evaluating employees.
B) attracting a quality workforce.
C) developing a quality workforce.
D) maintaining a quality workforce.

Question 13

Which of the following is NOT covered by the Equal Employment Opportunity (EEO) Act?

A) Protection of the right to gain/keep employment based upon ability and performance.
B) Equal pay for men and women.
C) Discrimination of persons over 40.
D) None of the above.

Question 14

The affirmative action process demands all of the following EXCEPT:*

A) analysis of the demographics of the current company workforce.
B) survey of the relevant labor market to determine its demographics.
C) comparison of the current company workforce with the available labor market.
D) hiring of people in underrepresented classes, regardless of qualifications.

Question 15

One of the benefits that an organization gets by using independent contractors is that independent contractors __________.*

A) are less expensive than full time employees
B) get no benefits
C) are better workers
D) are always available

Question 16

The right to privacy at work applies to __________.*

A) only managers
B) only non managers
C) all employees
D) none of the above

Question 17

Refusing to hire or promote someone for non-job related reasons is called job __________.*

A) prejudice
B) bias
C) discrimination
D) right to work

Question 18

__________ is the process of attracting, developing, and maintaining a high quality workforce.

A) Equal opportunity
B) Human resource management (HRM)
C) General management
D) Outsourcing

Question 19

All of the following are protected by federal law EXCEPT:*

A) an HIV job applicant.
B) a 40-year-old worker.
C) a pregnant worker.
D) a job applicant who smokes.

Question 20

Which of the following categories are protected by Title VII of the 1964 Civil Rights Act (CRA)?

A) Religion
B) Race
C) Color
D) All of the above

Question 21

Once a candidate is hired, __________ familiarizes the new employee with jobs, coworkers, and organizational policies and services.

A) documentation
B) socialization
C) orientation
D) coaching

Question 22

The process of evaluating a candidate in an actual work situation is called __________.

A) reality
B) work sampling
C) coaching
D) socialization

Question 23

The process of choosing whom to hire from a pool of qualified candidates is called __________.

A) assessing
B) recruiting
C) selection
D) reviewing

Question 24

A(n) __________ center evaluates a candidate's job potential by simulated testing.

A) business
B) socialization
C) assessment
D) coaching

Question 25

__________ is the match of individual values, interests, and behaviors with the organizational culture.

A) Person-job fit
B) Person-organization fit
C) Recruitment
D) Job satisfaction

Question 26

The process of teaching a new employee the culture of an organization is called __________.

A) assessment
B) socialization
C) affirmative action
D) unionization

Question 27

Assigning an early career employee as a protégé to a more senior employee for the purpose of professional advice and career guidance is called __________.

A) coaching
B) mentoring
C) assessing
D) socialization

Question 28

When a new employee is assigned to an experienced employee who offers performance advice, it is called ________.*

A) on the job training
B) orientation
C) work sampling
D) coaching

Question 29

A performance appraisal method that formally gathers input from the many people that work with, and depends on the person being appraised is called a __________.

A) behaviorally anchored rating scale
B) critical-incident technique
C) forced distribution method
D) 360 $\degree$ feedback

Question 30

In designing an employment test, ensuring that the results are an accurate predictor of future job performance means that the test instrument is __________.*

A) valid
B) reliable
C) realistic
D) socialized

Question 31

Which of the following is NOT good advice in preparing for a telephone interview?

A) Study the organization ahead and match your strengths to it
B) Plan to take the call in a quiet, private location
C) Practice your voice tone and modulation to set a good first impression
D) Don't worry about how you are dressed

Question 32

The process of attracting a qualified pool of applicants is called __________.

A) planning
B) screening
C) selection
D) recruiting

Question 33

A performance appraisal method that uses a log of the employee's effective and ineffective job behaviors is called a__________.

A) behaviorally anchored rating scale
B) critical-incident technique
C) forced distribution method
D) graphic rating scale

Question 34

The process of managing how an employee grows and progresses in responsibility from one point to another is called __________.*

A) career planning
B) employee management
C) career development
D) multiperson comparison

Question 35

__________ involves balancing career demands with personal and family needs.

A) Work-life balance
B) Employee management
C) Career development
D) Multiperson comparison

Question 36

During selection, the process that attempts to reveal both the good and bad points of the job is called:

A) an in-depth interview.
B) recruitment.
C) a realistic job preview.
D) orientation.

Question 37

__________ is the process of formally evaluating an employee's performance for the purpose of providing feedback.

A) Performance appraisal
B) Salary review
C) Coaching
D) Mentoring

Question 38

The process of managing career goals and individual capabilities with opportunities for their fulfillment is called __________.

A) career planning
B) employee management
C) career development
D) multiperson comparison

Question 39

A performance appraisal method that rates and ranks employees relative to each other is called a__________.

A) behaviorally anchored rating scale
B) critical-incident technique
C) multiperson comparison
D) graphic rating scale

Question 40

The appraisal system that includes descriptions of actual behaviors to exemplify the various levels of performance is known as a:*

A) graphic rating scale.
B) paired comparison.
C) critical-incident technique.
D) behaviorally anchored rating scale.

Question 41

Human capital is the personal value of an employee and is not related to economic value.

Question 42

The process of negotiating, administering, and interpreting a contract is called ___________.*

A) legal administration
B) collective bargaining
C) unionizing
D) union manipulation

Question 43

The interview process must be carefully managed because it can be corrupted in a number of ways that can result in missing good candidates or hiring poor candidates.

Question 44

The Family and Medical Leave Act grants up to 12 weeks of unpaid leave for qualifying actions and protects the individual's employment status.

Question 45

Affirmative action attempts to enforce equal employment opportunity legislation.

Question 46

Many employers talk about the "value" they place on their workers, but a good test is whether they invest in employee training.

Question 47

In order to get performance feedback from more sources than just the employee's supervisor, a program of 360 $\degree$ feedback can be implemented.

Question 48

It is legal to pay men and women differently, even if they are doing the same job.

Question 49

All of the following are true of labor unions EXCEPT:*

A) they are made up of workers.
B) they act as a "collective" voice for the workers.
C) they are run by the company management.
D) they bargain for the workers.

Question 50

In the dynamic workplace environment of today, more and more of the responsibility for career planning is falling on the individual employees to do their own.

Question 51

Strategic human resource management aligns human capital with organizational strategies.

Question 52

Employees right to privacy of communications inside the workplace is guaranteed by civil rights legislation.

Question 53

A __________ plan awards regular pay increases in proportion to performance. contributions.

A) stock option
B) bonus plan
C) merit pay
D) profit sharing

Question 54

Reliability of employee testing means that the scores on a selection device demonstrate links with future job performance.

Question 55

__________ programs allow choice to personalize benefits within a set dollar allowance.

A) Family friendly
B) Flexible benefits
C) Employee assistance
D) Collective bargaining

Question 56

An organization that represents the collective behalf of workers to employers is called a(n) __________.

A) trade union
B) employer representative
C) employee organization
D) labor union

Question 57

A __________ plan allows employees to share in cost savings or productivity gains realized by their efforts.*

A) stock option
B) bonus plan
C) merit
D) gain sharing

Question 58

Marketing surveys show that women influence only 20% of car purchases and that most men prefer dealing with a female salesperson.

Question 59

In order to avoid the problem of managers ranking all their employees at about the same level, companies should use graphic rating scales.

Question 60

A realistic job interviewer "sells" only the positive features of a job and an organization.

Question 61

The text argues that a well-managed career should include a carefully thought out __________, as well as being guided by an eye for __________.

Question 62

__________ means behaving with internalized commitments to special standards determined by personal values, academic degrees, professional associations, and company culture and practices.

Question 63

__________ qualifications are legitimate criteria for hiring that are clearly linked to a person's capacity to perform the job.

Question 64

__________ workers are those with regular employment who are not eligible for regular benefits.

Question 65

__________ requires equal pay for women and men doing equal work.

Question 66

Although marked by a troubled past, the trend in modern labor-management relations is toward more cooperation than adversity.

Question 67

The purpose of performance appraisals are both to __________ and document performance, as well as initiate a process of __________.

Question 68

The process involving management and unions working together to negotiate, administer, and interpret labor contracts is called __________.

Question 69

Workers who have flexibility, at least with start and stop times, are less likely to leave their jobs.

Question 70

__________ involves making a choice to hire from the pool of applicants for a given job.

Question 71

__________ plans provide one-time payments based on performance accomplishments.

Question 72

__________ is the process of assigning a new or early-career employee to a senior manager for guidance and development.

Question 73

Why is it important for managers to avoid discrimination in the workplace?

Question 74

__________ is the match of individual skills, interests, and personal characteristics with the job.

Question 75

List the three basic responsibilities of human resource management and the activities necessary to achieve them.

Question 76

A multiperson comparison method that requires evaluators to place each employee into a frequency distribution with several fixed performance classifications is called a(n) __________.

Question 77

The __________ technique of performance evaluation requires the maintenance of a log to capture the employee's effective and ineffective behaviors during the evaluation period.

Question 78

Based upon your studies to this point in the text, give an organizational reason for the decline in unions in the private sector and their growth in the public sector.

Question 79

In __________, younger and newly hired employees mentor senior executives, often on latest developments with digital technologies.

Question 80

__________ penalizes a woman in a job or as a job applicant for being pregnant.